外観

ヒルトン ソルト レイク シティ センターの口コミ

4 out of 5
ヒルトン ソルト レイク シティ センター
255 S West Temple, Salt Lake City, UT

口コミ

8.2

とても良い

評価 10 - 1002 件の口コミ中 461 件が非常に良い" "
評価 8 - 1002 件の口コミ中 276 件が良い" "
評価 6 - 1002 件の口コミ中 130 件が普通" "
評価 4 - 1002 件の口コミ中 81 件が不満" "
評価 2 - 1002 件の口コミ中 54 件が非常に不満" "

8.4/10

清潔度

8.4/10

スタッフとサービス

7.8/10

設備とサービス

8.0/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Kelly Ann

良かった点 : 清潔度
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Liaoliao

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
good
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Liaoliao,Our team enjoyed hosting you at Hilton Salt Lake City Center. We appreciate you taking a moment to let us know you had a pleasant stay. Should your travels bring you back to Salt Lake City, we hope to see you again. Sincerely,The Team at Hilton Salt Lake City

2/10 (非常に不満)

Melaney

気になった点 : 設備とサービス
I recently had back surgery and base my stay on pool and hot tub for extra price. Your pool is cold and hot tub the temp of maybe what a pool would be.
2024 年 4 月に 1 泊滞在
Xavierからの返信 (投稿日 : 2024 年 4 月 21 日)
I sincerely apologize for the inconvenience and have notified our engineering department to check on that. We do hope you decide to stay with us in the future.

10/10 (非常に良い)

Esperanza

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great service, clean and comfortable rooms. Fantastic location and friendly staff.
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Esperanza,Thank you for the five-star review! We are so pleased you enjoyed our warm hospitality and comfortable, clean accommodations. We'll pass your compliments on to the team, and we hope you'll visit us again soon.Sincerely,The Team at Hilton Salt Lake City

10/10 (非常に良い)

Jacob、Lehi

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good sized rooms and affordable
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Jacob,Thank you for taking the time to share your experience. Providing comfortable accommodations at a reasonable price is important to us, and we're glad that you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay.Sincerely,The Team at Hilton Salt Lake City

10/10 (非常に良い)

Lindsay

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Construction
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Lindsay,Thank you for your five-star rating. Our team works tirelessly to create a serene experience for our guests, and we're thrilled to see that your stay was exceptional despite the construction. We look forward to welcoming you back for another great stay.Sincerely,The Team at Hilton Salt Lake City

10/10 (非常に良い)

Patrick

家族旅行, グループ旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Very good lodging experience
2024 年 3 月に 4 泊滞在
JNRからの返信 (投稿日 : 2024 年 3 月 24 日)
Thank you Patrick! We hope to see you again when travel brings you back to Tulsa.

8/10 (良い)

Brian

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location is pretty central to all things Salt Lake City. Easy to walk to an abundance of bars, restaurants and other entertainment.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Brian,Thank you for choosing Hilton Salt Lake City Center! We're glad our central location worked well for your trip, and we hope to see you again soon.Sincerely,The Team at Hilton Salt Lake City

10/10 (非常に良い)

Kecia、Rock Springs

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We enjoyed the fact that everything we needed was within walking distance!
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Kecia,It's wonderful to hear that our convenient location contributed to a positive experience, making everything you needed easily accessible. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Sincerely,The Team at Hilton Salt Lake City

4/10 (不満)

Seth

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Booked a Waldorf room and it was not the ones we have had in the past with the large free standing tub. This room is expensive and it felt like a regular room.i stay here multiple times a year but after this last stay i will be looking for my new go to place.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Seth,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with a wonderful experience, and we're disappointed to learn we fell short of expectations this time around. We offer our sincere apologies for any miscommunication there was regarding the type of room you requested and for any inconvenience this may have caused you. Your feedback is appreciated, and we would love to connect with you so that we can continue to be your first choice in Salt Lake City. Please reach out to our Front Office Leadership team so we can make it right for you.Sincerely,The Team at Hilton Salt Lake City

4/10 (不満)

Stephen

気になった点 : 施設のコンディションと設備
Submitted a maintenance request which was not addressed during my stay.
2024 年 2 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 6 日)
Dear Stephen,We appreciate your feedback and are disappointed to hear about the oversight regarding your maintenance request. Rest assured, we're committed to improving our responsiveness. Your comfort is paramount, and we look forward to ensuring a seamless stay for you in the future. Sincerely,The Team at Hilton Salt Lake City

10/10 (非常に良い)

Charity

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Amanda

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I love staying at this property!
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Amanda,We love having you here! Thank you for your kind review and perfect rating. It's always a pleasure welcoming you to Hilton Salt Lake City Center, and we look forward to your return!Sincerely,The Team at Hilton Salt Lake City

10/10 (非常に良い)

Domonic

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Carli

良かった点 : 清潔度、スタッフとサービス、設備とサービス
The only thing if you book a suite make sure it isn't by the elevator, it vibrates the floor and is super noisy.
2024 年 2 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Carli,Thank you for your review. We appreciate your feedback and are concerned about the disturbance caused by the elevator. Rest assured, we'll look into addressing this matter to ensure a quieter and more comfortable experience for our guests in the future. We hope to have the opportunity to welcome you back for a more peaceful stay.Sincerely,The Team at Hilton Salt Lake City

10/10 (非常に良い)

Joee

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在

8/10 (良い)

Magdelena

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Elizabeth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在

8/10 (良い)

Layne

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel itself was well maintained and the room was clean, had a large bathroom vanity, the beds were comfortable and had a fridge. The concierge was very friendly and it was close to nightlife and walkable. My only complaint was the person checking us in. He was short mannered, wouldn’t look at us while communicating and when I couldn’t understand him with his mask on, and asked to repeat himself he grunted and barked it back to me. Super rude.
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 22 日)
Dear Layne,It's great that our spotless accommodations pleased you, and we thank you for highlighting our concierge's excellent hospitality. That said, we sincerely apologize that your interaction with a member of our front desk team affected your stay. We do not tolerate poor service, so rest assured we will speak with their team to ensure all our guests are treated with respect. We know we are capable of providing you with a five-star experience, so please consider revisiting us the next time you're in Salt Lake City.Sincerely,The Team at Hilton Salt Lake City

6/10 (普通)

Rozita

家族旅行
良かった点 : スタッフとサービス、設備とサービス
This is supposed to be VIP, but it was not. Room was supper cold, We had to call yo come and fix it at 11pm. Shower was cold and we need to wait 10 min to get warm water. Sink was plugged and only cold water!! I even told front desk to fix it while we are out, but no change. Towel had stain and no proper cleaning , just changed towel and garbage. I will check other hotel next time.
2024 年 2 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Rozita,Thank you for sharing your honest thoughts. We sincerely regret to learn of your disappointment with your experience. Your feedback will be shared with our maintenance department to ensure any necessary adjustments or repairs are made promptly. It was a pleasure having you as our guest, and we hope you enjoyed your time in Salt Lake City.Sincerely,The Team at Hilton Salt Lake City

10/10 (非常に良い)

Ireta

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在

8/10 (良い)

Leonardo

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Acogedor Limpio y seguro La cama tenía hundimiento en las zonas de dormir, lo q implica colchones viejos y deteriorados
2024 年 2 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Leonardo,Thank you for joining us at Hilton Salt Lake City Center and for taking the time to share your valuable feedback. While we are sorry you had a concern with the bed, we are happy you enjoyed your stay overall. We look forward to welcoming you back and impressing you even further.Sincerely,The Team at Hilton Salt Lake City

10/10 (非常に良い)

Kay

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Weekend Getaway
Weekend get away. The room was available early, great view. The bed was very comfortable and the room was clean.
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Kay,Thank you so much for the perfect rating. We're so happy to know that our clean, comfortable accommodations were the highlight of your visit. Please consider visiting us again soon.Sincerely,The Team at Hilton Salt Lake City

10/10 (非常に良い)

Sergio

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Trista

2024 年 2 月に 3 泊滞在
JNRからの返信 (投稿日 : 2024 年 3 月 24 日)
Thank you for your review! We hope to see you again soon.

10/10 (非常に良い)

Donald

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在

6/10 (普通)

Toby

2024 年 2 月に 2 泊滞在

8/10 (良い)

Christian

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Well located, close to all business locations. Hotel is in good condition and with modern amenities. Restaurant/bar in the hotel is very good. Staff is friendly and helpful. good hotel for a business travelers.
2024 年 2 月に 2 泊滞在
Xavierからの返信 (投稿日 : 2024 年 2 月 4 日)
Christian,Thanks for letting us know how we did. We look forward to your next visit.

8/10 (良い)

Lindsey

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was just great for an overnight staycation.
2024 年 1 月に 1 泊滞在
Xavierからの返信 (投稿日 : 2024 年 2 月 2 日)
Lindsey, thanks for the feedback. We look forward to your next visit.

10/10 (非常に良い)

Fatima、Lynnwood

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall a great stay, I stayed for two nights for work and would recommend. The property is dated, but it has all the essentials. The hotel is centralized well within downtown.
2024 年 1 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 2 日)
Dear Fatima,We're so happy to know that our amazing location left a positive impression on you. Your comments regarding the upkeep of our accommodations are much appreciated and will be kept in mind for the future. Thank you so much for the five-star rating, and we hope to see you again soon. Sincerely,The Team at Hilton Salt Lake City

6/10 (普通)

Mark D、Rapid City

出張
良かった点 : 設備とサービス、施設のコンディションと設備
気になった点 : 清潔度
Housekeeping didn’t do a great job in my room. Another guest's room key was on the dresser, a dirty washcloth on the bathroom counter, and used bar soap in the soap tray. The hotel bar soap packaging still in the bathroom trash. Staff offered to change my room, but I was only staying one night. I made the best of it.
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 2 日)
Dear Mark D,We appreciate your feedback and are concerned to hear about the housekeeping oversight during your stay. Our apologies for any inconvenience this may have caused, and we will address these concerns with our team to ensure such incidents are avoided in the future. We value your feedback as it helps us improve, and we hope to have the opportunity to provide you with a much better experience. Sincerely,The Team at Hilton Salt Lake City

10/10 (非常に良い)

JAIME A

2024 年 1 月に 1 泊滞在
JNRからの返信 (投稿日 : 2024 年 3 月 24 日)
Thank you for the great review Jaime. I will share it with the team and know that it will have great impact. We hope you'll be back with us again soon.

10/10 (非常に良い)

Theresa

2024 年 1 月に 1 泊滞在
JNRからの返信 (投稿日 : 2024 年 3 月 24 日)
Thank you for the great numbers Theresa. We will share your review with the team, and I'm sure it will be a highlight in their days. We hope to see you again soon.

10/10 (非常に良い)

Erika

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Xavierからの返信 (投稿日 : 2024 年 2 月 2 日)
Erika,Thanks for the review. We enjoyed having you stay with us.

10/10 (非常に良い)

Mariana

良かった点 : スタッフとサービス、施設のコンディションと設備
I love this airport, it’s clean, organized, beautiful. Fast, with great lounge spaces. Very very nice airport
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Mariana,While we appreciate the great rating, the review you left was for Hilton Salt Lake City Center. Hopefully, you also enjoyed a lovely experience with us during your trip. It was a pleasure to host you, and we hope to welcome you back in the future.Sincerely,The Team at Hilton Salt Lake City

10/10 (非常に良い)

Sjoerd

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A little sparse on amenities
Just a quick overnight for the next morning flight all good, a little sparse on the amenities, a microwave in the lobby????
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Sjoerd,Thank you for choosing Hilton Salt Lake City Center to host your stay. It is great to hear you found our location convenient for your needs and we trust you had a good night's sleep during your short visit. Please know we are always striving to improve and will certainly be discussing your comments on our in-room amenities. Our team looks forward to welcoming you back in the future. Sincerely,The Team at Hilton Salt Lake City

8/10 (良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice downtown Hotel, close to everything. Only gripe is that on Hotels.com it listed the parking as free, but it is actually $25 per day and the parking garage is very low. Sign says 6'5" but is lower, and I actually scraped my roof a little and had to back out and park across the street.
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear John,Thank you for your review! We're thrilled our great location was the highlight of your visit. Please know that our parking fee is listed on the website under the "At a glance" section of the page, though we'll be sure to discuss your report internally to determine ways of making it more prominent. Take care, and we hope to welcome you back in the future. Sincerely,The Team at Hilton Salt Lake City

8/10 (良い)

Conrad

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 7 泊滞在
Xavierからの返信 (投稿日 : 2024 年 2 月 2 日)
Conrad,Thanks for the feedback. We look forward to your next visit with us.

10/10 (非常に良い)

Tracy、Point Roberts

2023 年 12 月に 3 泊滞在
Xavierからの返信 (投稿日 : 2024 年 2 月 2 日)
Tracy,Thanks for the feedback. We look forward to your next visit with us.

6/10 (普通)

jason

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The restaurant was fabulous downstairs. The service for the people was wonderful. The only back problem with the facility is that a lot of it is well needing repair. The carpets are wore out in the hallways. And the room that we stayed in had tile that was broken and shower curtains that were dirty. From stains. Overall it was a pretty good experience.
2023 年 12 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Jason,Thank you for being our guest and sharing your valuable feedback. While we are happy you enjoyed a wonderful dining experience and enjoyed our staff, we are sorry not everything was perfect. We are always working to improve and will be sure to review your comments with our team. We look forward to welcoming you back and impressing you further.Sincerely,The Team at Hilton Salt Lake City

10/10 (非常に良い)

Melissa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Xavierからの返信 (投稿日 : 2024 年 2 月 2 日)
Melissa,Thanks for the feedback. We look forward to your next visit with us.

6/10 (普通)

Shahzada

2023 年 12 月に 1 泊滞在
Xavierからの返信 (投稿日 : 2024 年 2 月 2 日)
Shahzada, thanks for staying with us. Feel free to let us know how we could have made your stay better.

10/10 (非常に良い)

Yamilex

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Xavierからの返信 (投稿日 : 2024 年 2 月 2 日)
Yamilex,Thanks for the feedback. We look forward to your next visit with us.

10/10 (非常に良い)

Tyson

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Xavierからの返信 (投稿日 : 2024 年 2 月 2 日)
Tyson,Thanks for the feedback. We look forward to your next visit with us.

8/10 (良い)

Kelly

2023 年 12 月に 1 泊滞在
Xavierからの返信 (投稿日 : 2024 年 2 月 2 日)
Kelly,Thanks for the feedback. We look forward to your next visit with us.

10/10 (非常に良い)

Brisa

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 12 月に 1 泊滞在
Xavierからの返信 (投稿日 : 2024 年 2 月 2 日)
Brisa,Thanks for the feedback. We look forward to your next visit with us.

6/10 (普通)

Wendy

カップルで旅行
2023 年 12 月に 2 泊滞在
Xavierからの返信 (投稿日 : 2024 年 2 月 2 日)
Wendy,Thank you for the feedback. Please feel free to let us know how we could have made your experience better.

10/10 (非常に良い)

Alejandro

良かった点 : 清潔度、スタッフとサービス

10/10 (非常に良い)

Alejandro

良かった点 : 清潔度、スタッフとサービス、設備とサービス

8/10 (良い)

Michelle、Logan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Xavierからの返信 (投稿日 : 2024 年 2 月 2 日)
Michelle,Thanks for the feedback. We look forward to your next visit with us.