テラス / パティオ
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コプソーン ホテル マンチェスター サルフォード キーズの口コミ

4 out of 5
コプソーン ホテル マンチェスター サルフォード キーズ
Clippers Quay, Salford Quays, Salford, England

口コミ

8.0

とても良い

評価 10 - 1006 件の口コミ中 389 件が非常に良い" "
評価 8 - 1006 件の口コミ中 351 件が良い" "
評価 6 - 1006 件の口コミ中 150 件が普通" "
評価 4 - 1006 件の口コミ中 69 件が不満" "
評価 2 - 1006 件の口コミ中 47 件が非常に不満" "

8.2/10

清潔度

8.4/10

スタッフとサービス

7.8/10

設備とサービス

7.2/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

8/10 (良い)

Kentaro

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
今回はサッカー観戦の為、利用させていただきました。 オールドトラッフォードまで徒歩15分程で行くことができ、とても便利でした。 またスタッフの対応もとても丁寧でした。
2023 年 12 月に 2 泊滞在
Raj Singh からの返信 (投稿日 : 2023 年 12 月 11 日)
Dear KentaroI hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

10/10 (非常に良い)

Nobue

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
快適なホテルです！
窓からの眺めがとても素敵なホテルです。 オールドトラッフォードでのサッカー観戦のために訪れたのですが、部屋の雰囲気が良く快適でした。 フロントのスタッフは気さくで親切。 朝食のパンが美味しかったです。 ホテルの道を挟んだ隣にはスーパーもありました。 まわりには何もない田舎町でしたが、それもまた過ごしやすかったです。
2019 年 11 月に 1 泊滞在
Trevorからの返信 (投稿日 : 2019 年 11 月 29 日)
Dear Guest, Thank you for your review posted after your recent stay. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us. We look forward to welcoming you back for any future visits. Kind Regards, Trevor Vels | General Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 9 月に 2 泊滞在
Trevorからの返信 (投稿日 : 2019 年 9 月 27 日)
Dear Guest, Thank you for your survey response received after your recent stay. We sincerely appreciate your scoring and we are delighted that you clearly enjoyed your stay with us. We look forward to welcoming you back for any future visits. Kind Regards, Trevor Vels | General Manager

8/10 (良い)

Samantha

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The location is fab, out of hustle and bustle but walkable to city centre
2024 年 5 月に 2 泊滞在

8/10 (良い)

Danny

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Ken Ellington からの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Danny,Thank you so much for your kind feedback. I am delighted to read that everything was perfect during your stay.We all hope to have the opportunity to welcome you back in the near future.Kind regards,Ken Ellington General Manager

8/10 (良い)

Ian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place
2024 年 4 月に 1 泊滞在
Ken Ellington からの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Ian,Thank you so much for your kind feedback. I am delighted to read that everything was perfect during your stay.Kind regards,Ken Ellington General Manager

8/10 (良い)

Nicola

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Hotel lobby was lovely, bar was nice, friendly staff. Room was very dated, slightly shabby but spacious, bed was very comfortable, shower was good but again very dated, we personally think both bathroom & bedroom needs air con. Overall we would stay here again as everything we needed was in close proximity within walkinging distance, metro service & motorways.
2024 年 5 月に 1 泊滞在
Ken Ellington からの返信 (投稿日 : 2024 年 5 月 20 日)
Hi Nicola,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Ken Ellington General Manager

10/10 (非常に良い)

Chris

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Brilliant hotel very friendly service great room great view will definitely go back
2024 年 5 月に 1 泊滞在
Ken Ellington からの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Chris,Thank you for your five-star review - we love to hear feedback about guests' stays and are delighted to hear that everything exceeded your expectations!At the Copthorne, we pride ourselves on delivering the most memorable of experiences, and I am so pleased you enjoyed everything about your time with us and it has made such a lasting impression.We all look forward to welcoming you back to The Copthorne in the future.Kind regards,Ken Ellington General Manager

8/10 (良い)

Lindsey

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a nice stay
2024 年 5 月に 1 泊滞在
Ken Ellington からの返信 (投稿日 : 2024 年 5 月 19 日)
Hi Lindsey,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. Kind Regards Ken Ellington General Manager

8/10 (良い)

Adrian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nothing specific. Generally satisfactory. No complaints.
2024 年 5 月に 1 泊滞在
Ken Ellington からの返信 (投稿日 : 2024 年 5 月 19 日)
Hi Adrian,Thank you for taking the time to review your stay. Great to see you have enjoyed your stay with us and I look forward to welcoming you back in the near future. Kind Regards Raj SinghGeneral Manager

6/10 (普通)

Lars

気になった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Ken Ellington からの返信 (投稿日 : 2024 年 5 月 19 日)
Hi Lars,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. Kind Regards Ken Ellington General Manager

6/10 (普通)

Sandra

グループ旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
The hotel needs updating, no air conditioning in the room and the furniture was worn and looked tired. The shower next door was very loud made high pitch noise thought it was the fire alarm at first. I wouldn’t say it is a 4 star hotel I wouldn’t even say it was 3 star!
2024 年 5 月に 1 泊滞在
Hassan Nazeimからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Ms. Sandra,Thank you for sharing your experience with regards to your recent stay.We are sorry to learn that the condition of the room assigned to you fell short of your expectations. We appreciate new perspectives about the appearance of our guestrooms as this allows us the opportunity to make improvements on an ongoing basis.We sincerely hope to have the opportunity to welcome you back in the near future to Make It Right for youWe look forward to welcoming you back in the near future.Kind regards,Hassan NazeimFront office Manager

8/10 (良い)

Neil

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed for the night for proximity to Old Trafford. Very easy 15 min walk to/from stadium. Rooms got everything you need. Good breakfast. Plenty car parking which is free.
2024 年 4 月に 1 泊滞在
Raj Singh からの返信 (投稿日 : 2024 年 4 月 28 日)
Hi Neil,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

6/10 (普通)

Peter

カップルで旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
Very tired decor/furniture in rooms
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Ursula

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Reception staff very friendly and helpful. Room was very clean and comfortable, though a little dated for the price.
2024 年 2 月に 1 泊滞在
Raj Singh からの返信 (投稿日 : 2024 年 4 月 13 日)
Dear UrsulaThank you very much for taking the time to share your feedback following your recent stay with us at The Copthorne. We genuinely value and appreciate your feedback and are very happy you enjoyed your experience with us.I am delighted to read that you felt well cared for by our great team of service professionals and that you appreciated the recommendations from the staff and our breakfast offerings. Thank you also for your compliments on the bedroom.It was my pleasure to share your kind words with our entire team this morning who were very happy to receive this feedback.We very much look forward to welcoming you back to The Copthorne in the near future.Kind Regards,Raj SinghGeneral Manager

8/10 (良い)

Denise

良かった点 : スタッフとサービス
Needs updating, decor and furniture a little tired.
2024 年 4 月に 1 泊滞在
Raj Singh からの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Denise,Thank you for sharing your experience with regards to your recent stay.We are sorry to learn that the condition of the room assigned to you fell short of your expectations. We appreciate new perspectives about the appearance of our guestrooms as this allows us the opportunity to make improvements on an ongoing basis.We sincerely hope to have the opportunity to welcome you back in the near future to Make It Right for youWe look forward to welcoming you back in the near future.Kind regards,Raj SinghGeneral Manager

8/10 (良い)

Adedotun、Ashtead

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Dinning area was small. Hot water ran out in the hot water dispenser. A lady had to come out with a bucket of hot water and pour it in. I was abit taken aback by that.
2024 年 3 月に 1 泊滞在

6/10 (普通)

Lorraine

2024 年 3 月に 6 泊滞在
Raj Singh からの返信 (投稿日 : 2024 年 4 月 6 日)
Hi Lorraine,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

10/10 (非常に良い)

Holly-Anne

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely quiet stay! Parking was easy to get to. Lovely comfy beds for a great night sleep.
2024 年 3 月に 1 泊滞在
Raj Singh からの返信 (投稿日 : 2024 年 3 月 29 日)
Hi Holly-Anne,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. Kind Regards Raj SinghGeneral Manager

4/10 (不満)

Balbinder、Sully, Penarth

出張
気になった点 : 施設のコンディションと設備
Shower didn’t work and the cold tap didn’t work in bath.
2024 年 3 月に 1 泊滞在
Raj Singh からの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Balbinder,Thank you for sharing your experience with regards to your recent stay.We are sorry to learn that the condition of the room assigned to you fell short of your expectations. We appreciate new perspectives about the appearance of our guestrooms as this allows us the opportunity to make improvements on an ongoing basis.We sincerely hope to have the opportunity to welcome you back in the near future to Make It Right for youWe look forward to welcoming you back in the near future.Kind regards,Raj SinghGeneral Manager

6/10 (普通)

Alison

出張
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Hotel decor is quite old (looks as though it hasn't been refurbished since the 1980s); bathroom extractor fans don't work - clearly a known issue as they have signs reminding guests to keep the doors closed so the steam doesn't trigger the fire alarm) Restaurant menu is limited - same options available in the bar, I would have liked to see a fish option (not just meat & vegetarian dishes(
2024 年 3 月に 1 泊滞在
Raj Singh からの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Alison,Thank you for sharing your experience with regards to your recent stay.We are sorry to learn that the condition of the room assigned to you fell short of your expectations. We appreciate new perspectives about the appearance of our guestrooms as this allows us the opportunity to make improvements on an ongoing basis.We sincerely hope to have the opportunity to welcome you back in the near future to Make It Right for youWe look forward to welcoming you back in the near future.Kind regards,Raj SinghGeneral Manager

8/10 (良い)

Shaun

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good hotel for the price Great view from room
2024 年 3 月に 1 泊滞在
Rajからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Mr. Shaun,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and are very happy you enjoyed your stay.I am delighted to hear that you felt well cared for by our great team of service professionals. It is great to know they contributed in making this a special experience for you. I have shared your review with all of the team who were delighted to receive itI am extremely glad to read that you felt safe at all times during your stay and were able to enjoy an experience with us at the hotel.Thank you again for your kind words and we very much look forward to welcoming you back to The Copthorne in the near future.Kind regards,Raj SinghGeneral Manager

10/10 (非常に良い)

Alicita

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Small,cozy, close to old Trafford. Great breakfast and close to transportation
2024 年 3 月に 4 泊滞在
Raj Singh からの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Ms.Alicita,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and are very happy you enjoyed your stay.I am delighted to hear that you felt well cared for by our great team of service professionals. It is great to know they contributed in making this a special experience for you. I have shared your review with all of the team who were delighted to receive itI am extremely glad to read that you felt safe at all times during your stay and were able to enjoy an experience with us at the hotel.Thank you again for your kind words and we very much look forward to welcoming you back to The Copthorne in the near future.Kind regards,Raj SinghGeneral Manager

10/10 (非常に良い)

Paul

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great transport links, nice staff and a good breakfast. All very reasonably priced. Recommended.
2024 年 3 月に 2 泊滞在

6/10 (普通)

Robin

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

ryan

2024 年 3 月に 2 泊滞在

6/10 (普通)

Richard

グループ旅行
良かった点 : 清潔度、スタッフとサービス
Tired bedrooms; tepid showers.
The hotel is in a good location in Salford Quays overlooking the water and close to a Metrolink station but the bedrooms, particularly the bathrooms, are tired. In both my room and my brother’s room, the thermostatic temperature controls were not working properly on the showers so only tepid water was available.
2024 年 2 月に 2 泊滞在

6/10 (普通)

carol

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Hotel needs refurbishing. Staff very friendly
2024 年 2 月に 1 泊滞在
Raj Singh からの返信 (投稿日 : 2024 年 2 月 25 日)
Hi Carol,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

6/10 (普通)

richard

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
This was an interesting area of Manchester over all and we enjoyed being able to comfortably walk to other areas of the Quay's. However, the hotel itself was a little shabby,certainly in need of an update in the rooms. The bar area was small and expensive with the constant annoying supermarket noise playing in the background. The parking was an added expense but convenient. Staff were friendly and helpful.
2024 年 2 月に 1 泊滞在
Raj Singh からの返信 (投稿日 : 2024 年 2 月 22 日)
Hi richard,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

4/10 (不満)

Balbinder、Sully, Penarth

気になった点 : スタッフとサービス
2024 年 2 月に 2 泊滞在

8/10 (良い)

Julie

2024 年 2 月に 1 泊滞在
Sam kenny からの返信 (投稿日 : 2024 年 2 月 22 日)
Hi Julie,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

2/10 (非常に不満)

Muhammad

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Bad experience! Not staying here again
One of the worst experiences I’ve had as a frequent traveler, the website shows the new rooms however I was given a very old out dated room where the wash basin didn’t have a mixer, had two separate hot and cold taps and I’d either burn my hands or freeze my hands after using the taps. The bedrooms very very outdated, breakfast was very average for the price I paid. After I requested a room change the management did not followup and eventually I had to book another room in a different hotel with no refund. No shampoo or body wash provided.. Over all a bad experience not staying here again.
2024 年 2 月に 2 泊滞在

4/10 (不満)

Karen

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Raj Singh からの返信 (投稿日 : 2024 年 2 月 21 日)
Hi guest,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

2/10 (非常に不満)

Alex

良かった点 : 清潔度
気になった点 : スタッフとサービス
Awful Stay
Stayed here in the past and had a good experience, but this was different. The receptionist on check in was downright rude and unpleasant, making us feel very unwelcome. The room was clean, but the bathroom was dated. The shower only had one temperature- scolding hot- and the dial to change it was broken. Service in the bar was nice, but the food was terrible.
2024 年 2 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
OK but could use an update
Hotel was ok - a bit dated and could do with updating. Mattress not terribly comfortable and shower was a bit old-fashioned. We waited in the bar for someone to serve us, but despite ringing the bell noone turned up so we gave up. On the positive side, location was great - very handy for Media City and tram into the city. No problems parking and easily accessible from the motorway.
2024 年 2 月に 1 泊滞在

6/10 (普通)

Lynn

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Ideal for what we beeded
It was ideal for what we needed we were there from 5pm till 10am so we could watch a gig in the O2 Victoria Warehouse
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Callum

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was great, we weren’t originally meant to stay here but were pleasantly surprised with the last minute availability. The staff were lovely too
2024 年 2 月に 2 泊滞在

6/10 (普通)

Geoff

家族旅行
気になった点 : 施設のコンディションと設備
Hotel was in a good location for transport links into Manchester and Salford Quays.Staff were friendly and the service was great.However the room was dated and the furniture was shabby.
2024 年 2 月に 2 泊滞在
Raj Singh からの返信 (投稿日 : 2024 年 2 月 13 日)
Hi Geoff,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

4/10 (不満)

宿泊されたお客様

家族旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
The corridor and my room had a very distinct smell of damp. There was also a leak under the sink in the bathroom which meant I had to leave towels on the floor. On checkout the receptionist didn't ask if I enjoyed my stay. I don't feel this hotel deserves it's 4 star status at all.
2024 年 2 月に 2 泊滞在
Raj Singh からの返信 (投稿日 : 2024 年 2 月 13 日)
Dear guest,Thank you for sharing your experience with regards to your recent stay.We are sorry to learn that the condition of the room assigned to you fell short of your expectations. We appreciate new perspectives about the appearance of our guestrooms as this allows us the opportunity to make improvements on an ongoing basis.We sincerely hope to have the opportunity to welcome you back in the near future to Make It Right for youWe look forward to welcoming you back in the near future.Kind regards,Raj SinghGeneral Manager

6/10 (普通)

Andrew

For a 4* hotel, my room did not match my expectations. Curtains did not close properly, missing some curtain rings. The desk chair desperately needed re stuffing or replacing. Could only find 2 sockets. Cracked tiles in the bathroom, with others coming off the wall. Cold sink tap that needed extreme pressure to turn off. I can’t imagine when this room was last refurbished , the carpets & furniture looked very tired. Bed was very comfortable & staff very friendly.
2024 年 2 月に 3 泊滞在
Raj Singh からの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Andrew,Thank you for sharing your experience with regards to your recent stay.We are sorry to learn that the condition of the room assigned to you fell short of your expectations. We appreciate new perspectives about the appearance of our guestrooms as this allows us the opportunity to make improvements on an ongoing basis.We sincerely hope to have the opportunity to welcome you back in the near future to Make It Right for youWe look forward to welcoming you back in the near future.Kind regards,Raj SinghGeneral Manager

8/10 (良い)

John

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス
enjoyed our stay - near Manchester media city
2024 年 2 月に 1 泊滞在
Raj Singh からの返信 (投稿日 : 2024 年 2 月 9 日)
Hi John,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. Kind Regards Raj SinghGeneral Manager

10/10 (非常に良い)

Ian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel
The Hotel is very conveniently situated for the local tram services. The room was very clean with a comfortable bed (pillows were a little thin though). A great choice of items was available at breakfast. Will defintely stay here again.
2024 年 1 月に 3 泊滞在
Raj Singh からの返信 (投稿日 : 2024 年 2 月 9 日)
Dear Ian,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

8/10 (良い)

Angus

良かった点 : 清潔度、施設のコンディションと設備
Good price for money
2024 年 1 月に 1 泊滞在
Raj Singh からの返信 (投稿日 : 2024 年 2 月 9 日)
Hi Angus,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. Kind Regards Raj SinghGeneral Manager

10/10 (非常に良い)

Teres

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Brilliant
My husband and I have had the most wonderful stay! The hotel was beautiful! The pictures don’t do it full credit. On the way to Manchester from Devon I was notified of a new job. As it’s in a college there was a lot of paperwork. As I didn’t have a printer, I went to reception & explained to Sam. He was so kind! He printed out the paperwork for me, stapled it together & when u went to thank him, I explained I was nervous about the job, he gave me the most supportive advice. The staff were all fantastic but I have to say in the time we spent, Sam was an absolute credit to the hotel! We used all the services & all the staff were great but Sam has a little place in my heart now. We will absolutely return. We had a room overlooking the Salford quays, it was all absolutely fantastic. Best place we’ve stayed in years. Gorgeous place, ideal area. Staff are outstanding ( especially Sam) had the best time.
2024 年 2 月に 3 泊滞在
Raj Singh からの返信 (投稿日 : 2024 年 2 月 9 日)
Dear guestThank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and are very happy you enjoyed your stay.I am delighted to hear that you felt well cared for by our great team of service professionals. It is great to know they contributed in making this a special experience for you. I have shared your review with Sam and he was delighted to receive itI am extremely glad to read that you felt safe at all times during your stay and were able to enjoy an experience with us at the hotel.Thank you again for your kind words and we very much look forward to welcoming you back to The Copthorne in the near future.Kind regards,Raj SinghGeneral Manager

10/10 (非常に良い)

Maureen、Carlisle

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly, welcoming staff, efficient and speedy check-in.
2024 年 2 月に 1 泊滞在
Raj Singh からの返信 (投稿日 : 2024 年 2 月 9 日)
Hi Maureen,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. Kind Regards Raj SinghGeneral Manager

10/10 (非常に良い)

Dan

2024 年 2 月に 1 泊滞在
Raj Singh からの返信 (投稿日 : 2024 年 2 月 9 日)
Hi DanThank you for taking the time to review your stay. Great to see you have enjoyed your stay with us and I look forward to welcoming you back in the near future. Kind Regards Raj SinghGeneral Manager

10/10 (非常に良い)

Graham

2024 年 2 月に 1 泊滞在

8/10 (良い)

Brian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Decent hotel.
Decent enough hotel, reception area and restaurant were very nice and the bar was smart. Room decoration was perhaps a little tired but a very good quality bed and good sized room and bathroom. Two chairs to sit on. Had a waterfront view which paid-off for us since we like a view. There was a buffet breakfast with a huge variety, but the coffee could have been better, ingredients used were good quality, I prefer a proper sausage which I got. It is walkable to the Lowry. The staff at the hotel were lovely, really helpful and most polite. Would happily go there again.
2024 年 2 月に 1 泊滞在
Raj Singh からの返信 (投稿日 : 2024 年 2 月 9 日)
Hi Brian,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

10/10 (非常に良い)

Olatunji

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I LOVE THE HOTEL SERVICE AND THE ENVIRONMENT
amazing
2024 年 2 月に 1 泊滞在
Sam kenny からの返信 (投稿日 : 2024 年 2 月 9 日)
Hi Olatunji,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

6/10 (普通)

Olugbenga A

カップルで旅行
良かった点 : スタッフとサービス
Good location.
2024 年 1 月に 1 泊滞在
Raj Singh からの返信 (投稿日 : 2024 年 2 月 3 日)
Dear Olugbenga AI hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral ManagerI hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager