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ライオンズ ゲート ホテルの口コミ

3 out of 5
ライオンズ ゲート ホテル
3410 Westover St, McClellan, CA

口コミ

8.0

とても良い

評価 10 - 1002 件の口コミ中 454 件が非常に良い" "
評価 8 - 1002 件の口コミ中 258 件が良い" "
評価 6 - 1002 件の口コミ中 114 件が普通" "
評価 4 - 1002 件の口コミ中 95 件が不満" "
評価 2 - 1002 件の口コミ中 81 件が非常に不満" "

8.2/10

清潔度

8.4/10

スタッフとサービス

7.6/10

設備とサービス

7.8/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

8/10 (良い)

Mayur

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean rooms, lots of trees, friendly staff, free beakfast.
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 29 日)
Hello Mayur,We are pleased to hear that you enjoyed our clean rooms, lush surroundings, and the hospitality of our team. It's great that you appreciated our complimentary breakfast offering. If you ever wish to return, we look forward to welcoming you back for another delightful stay!

8/10 (良い)

Chuckie、merced

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
I did not like that it was older and pictures did not match. I did like it was clean and had enough space for me in the family. Breaskfast was ok.
2024 年 5 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 28 日)
Hello Chuckie,We appreciate your feedback on the cleanliness and spaciousness of your stay with us. Our team works hard to ensure a comfortable experience for all guests. Your comments are valuable for us to improve our services further. Thank you for sharing your thoughts with us.

6/10 (普通)

Jesse

2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 25 日)
Hello Jesse,We appreciate you choosing our hotel for your stay. Please don't hesitate to contact us directly if you have any feedback to share about your recent experience. We value your input and strive to improve our services.

10/10 (非常に良い)

Matthew

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clear Focus on Hospitality, Lions Gate warms my ❤️
2024 年 5 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 25 日)
Hello Matthew,We are delighted to hear that you appreciated our focus on hospitality during your stay at Lions Gate. It warms our hearts to know that you enjoyed your experience with us. Thank you for sharing your positive feedback!

10/10 (非常に良い)

Gordon

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Excellent customer service. Yes, the unit I stayed in was dated along with the furniture. Plus, maintenance was waiting for the contractor to add more freon to the building’s air conditioning system. However, Oscar the maintenance guy constantly made sure I was cool enough and brought me a box fan. Every employee was very friendly so the fact this was an affordable place, the large size of the unit, free breakfast and more earns five stars!
2024 年 5 月に 6 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Hello Gordon,We are delighted to hear that you appreciated our customer service and the friendliness of our staff. Your comfort is our priority, and we are glad that Oscar was able to assist you during your stay. We offer various amenities to ensure a pleasant experience for all our guests, and we are happy to hear you enjoyed them. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 (非常に良い)

Daniel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great experience, parking was a little full, salsa dancing. I think they had overdlow
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Hello Daniel,We are glad you enjoyed your stay and the salsa dancing at our hotel. Parking availability can vary during peak times, we appreciate your feedback. If you have any further concerns, please don't hesitate to reach out to our management team for assistance.

8/10 (良い)

Harpal、gilroy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Hello Harpal, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

4/10 (不満)

Eduardo

気になった点 : 施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Hello Eduardo, We're sorry to hear you didn't fully enjoy your stay with us. Please feel free to reach out to us directly with any feedback you'd like to share - we value your input and would love the opportunity to address any concerns you may have. We hope to welcome you back in the future for an improved experience.

10/10 (非常に良い)

Matthew

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great Staff
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Hello Matthew,We are thrilled to hear that you enjoyed the service provided by our staff during your stay. Our team takes pride in delivering exceptional customer service to all our guests. If you have any further feedback or need assistance, please don't hesitate to reach out to our management team directly.

10/10 (非常に良い)

Matthew

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Check in fast & friendly
2024 年 5 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 11 日)
Hello Matthew,We are delighted to hear that you found our check-in process efficient and welcoming. Our team strives to provide excellent service to all our guests. If you have any further feedback or suggestions, please feel free to reach out to our management team directly. Thank you for sharing your experience with us.

8/10 (良い)

Heather

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great place
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Hello Heather,We are thrilled to hear that you found our hotel to be a great place. We strive to provide our guests with a positive experience during their stay. Thank you for taking the time to share your feedback with us. We hope to welcome you back in the future!

6/10 (普通)

Joseph

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Hello Joseph, We're sorry to hear that your experience was not perfect. Please feel free to reach out to us directly with any feedback you'd like to share so we can address any issues. We hope to welcome you back in the future for an improved stay.

10/10 (非常に良い)

Charlotte

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a nice place to stay
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Hello Charlotte,We are delighted to hear that you enjoyed your stay with us. Should you have any further feedback or suggestions, please feel free to contact us directly for future reference. Safe travels!

10/10 (非常に良い)

MARIE、Lawndale

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This place is hidden, I like it.
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 7 日)
Hello MARIE,We appreciate your positive feedback and are pleased to hear that you enjoyed our secluded location. Thank you for choosing to stay with us.

10/10 (非常に良い)

Perry

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very affordable...friendly staff *(front desk and restaurant), nice security.
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 4 日)
Hello Perry,We're delighted to hear you appreciated our friendly staff and security measures during your stay. Your feedback is truly valuable to us as we continue to strive for excellence in guest satisfaction. We appreciate your kind words and hope to welcome you back for another enjoyable experience soon.

10/10 (非常に良い)

Rachael

2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 4 日)
Hello Rachael,We're delighted to hear you had a wonderful stay with us! We look forward to welcoming you back again soon for another memorable experience.

10/10 (非常に良い)

Ashleigh

家族旅行
良かった点 : 清潔度、スタッフとサービス
Very friendly and helpful staff. The Room was quiet and clean. Pool/hot tub could use a good cleaning. Loved to history of the building!
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 1 日)
Hello Ashleigh,We are delighted to hear that you enjoyed our friendly staff and clean, quiet rooms. We appreciate your feedback regarding the pool/hot tub and will share it with our team for future improvements. It's great to know you appreciated the history of our building during your stay. Thank you for choosing to stay with us.

6/10 (普通)

Robin

良かった点 : スタッフとサービス
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 1 日)
Hello Robin, We appreciate you choosing our hotel for your stay. If there were any concerns or feedback you would like to share with us, please don't hesitate to reach out. We aim to continuously improve our services for our guests.

4/10 (不満)

Mustafa

2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 1 日)
Hello Mustafa, We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any specific concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address any issues you encountered.

2/10 (非常に不満)

Ivy

2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 18 日)
Hello Ivy,We are sorry to hear that your experience did not meet your expectations. Please reach out to us so we can address any concerns you may have. We value your feedback and hope to have the opportunity to welcome you back in the future.

10/10 (非常に良い)

Earlmivia

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel front desk was nice. We asked to be placed on a disable friendly room and we just waited 30mins to have our room ready. Breakfast is also good.
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 28 日)
Hello Earlmivia,We're pleased to hear you found our front desk service accommodating and enjoyed our breakfast offerings. Your feedback about the room wait time has been noted for our continuous improvement. We appreciate your review and hope to welcome you back for another enjoyable stay.

10/10 (非常に良い)

Glenn、san fran

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
NICE
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Hello Glenn,Thank you for taking the time to share your feedback with us. We appreciate your kind words and are delighted to hear that you had a nice stay. Should you have any further comments or concerns, please do not hesitate to reach out to our management team. We look forward to welcoming you back in the future.

6/10 (普通)

Chunyan、Reno

家族旅行
良かった点 : 清潔度
The property is located in a quite and safe neighborhood. It provides easy parking and excellent breakfast. The downside is that elevator is not available at all buildings.
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Hello Chunyan, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed the quiet and safe neighborhood, along with the easy parking and excellent breakfast. We appreciate your note about the elevator and will take it into consideration for future improvements to enhance our guests' experience.

6/10 (普通)

Selina

気になった点 : 施設のコンディションと設備
our sink was broken and would not shut off
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Hello Selina, We apologize for any inconvenience caused by the issue with the sink. Your feedback will be shared with our maintenance team for further review and improvement. We appreciate you bringing this to our attention to ensure a better experience for future guests.

2/10 (非常に不満)

Scott

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Our room was in a building being renovated, which is fine but there was no mention of it when I booked and would not have had I known. The room itself was also the smallest hotel room I’ve ever seen personally. We asked to be moved and they said there was nothing they could do but I looked online and saw other rooms available.. Ended up moving us to another room for a $50 fee. Felt like a bait and switch and wasted a good part of our evening dealing with it
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Hello Scott, We apologize for the inconvenience you experienced during your stay. We strive to provide accurate information to all our guests, and we regret any misunderstanding regarding the ongoing renovations. Please know that we constantly aim to improve our services and appreciate your feedback for future enhancements. Your comfort is important to us, and we hope you give us another opportunity to meet your expectations in the future.

8/10 (良い)

EVELYN

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Very old but well maintained hotel. Had a weird vibe in the rooms.
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Hello EVELYN, We appreciate your feedback and are glad you found our hotel well-maintained. We strive to provide a variety of room atmospheres to suit different preferences. Thank you for staying with us, and we hope you enjoyed your overall experience.

10/10 (非常に良い)

Clarice

2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Hello Clarice,We are thrilled to hear that you had a wonderful stay with us! Please do not hesitate to contact us if you have any further comments or suggestions.

10/10 (非常に良い)

Beverly

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had an excellent stay, breakfast was great. We would stay here again
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 20 日)
Hello Beverly,We are thrilled to hear that you enjoyed your stay and that our breakfast met your expectations. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future.

8/10 (良い)

Kimberly

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Need minor adjustments in rooms
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 19 日)
Hello Kimberly, We appreciate your feedback regarding the room adjustments needed for your stay. Please feel free to reach out to our management team directly to discuss any concerns you may have for future visits. Your input helps us improve our guests' experience.

10/10 (非常に良い)

Kathleen

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This was a great place to stay. I was there for a wedding and it was very comfortable and clean and nice. Great decor and restaurant food and free breakfast.
2024 年 4 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 17 日)
Hello Kathleen,We are thrilled to hear that you enjoyed your stay with us for the wedding. We take pride in providing a comfortable and clean environment with great decor, delicious restaurant food, and free breakfast for our guests to enjoy. Thank you for your feedback, and we hope to welcome you back in the future.

6/10 (普通)

Ario

家族旅行
良かった点 : 清潔度、スタッフとサービス
Dirty hallways
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Hello Ario, We appreciate your feedback concerning the condition of our hallways. Your comments have been noted for our team's review. Should you have any further concerns, please feel free to reach out to our management team.

8/10 (良い)

billy、sacramento

良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
I stayed at Lionsgate Hotel for one night during visit to North Highlands CA. Checking in was a breeze & staff was pleasant , professional. My room(ADA) was very clean, neat , comfortable & aesthetically pleasing. Very quiet & well kept area in/ around hotel grounds too! Free breakfast the following morning was delicious and lovingly prepared/presented! Dining facilities were very clean and operated by smiling, helpful, caring staff! Overall stay @ LionsGate Hotel was very good & I would recommend it to family and friends!!A very good hotel for your hard earned money ! Ps “ Rooms like exactly like they are described and depicted on Expedia’s website”!!!!😏👍👍
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Hello billy,We appreciate your detailed feedback on your recent stay at Lionsgate Hotel in North Highlands, CA. It's fantastic to hear that you enjoyed the ease of check-in, the cleanliness and comfort of your ADA room, as well as the delicious breakfast. Our team takes pride in providing a pleasant and caring environment for our guests. We are delighted to learn of your positive experience and would love to host you, your family, and friends again in the future.

6/10 (普通)

Rhiannon

気になった点 : 施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Hello Rhiannon, We appreciate you choosing to stay with us and hope you had a pleasant experience overall. If there are any aspects of your stay that we could have improved, please feel free to reach out to us directly so we can address them accordingly. We look forward to welcoming you back in the future.

8/10 (良い)

tino

出張, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Never been in a suite before so I enjoyed that part! I didn’t agree with the hard to find office as I was checking in very late and it was dark I had to call front desk while I was already on property! The staff was friendly helpful always dutiful! The hotel is quiet and seems more like laid back apartments or used to be apartments? The layout is spacious. Some of the areas were in need of updates old carpets, old design but it didn’t bother me all that much. The laundry room was tiny and was locked when I needed to use it so was the pool!! It was ice cold water so that made sense! The laundry I just had to call the office to open it! Then call again later because it was locked again! Hopefully the hotel reads this comment! I appreciate the thoughtful idea of utilizing key cards to access areas on the facility but that seriously needs updating majority of door have key card access but as I recall the only one that worked was access to my room! Thanks because of the service and hard working staff I would probably stay here again they were a big help!
2024 年 3 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 12 日)
Hello tino, We appreciate your feedback on your recent stay with us. We are glad you enjoyed our spacious suites and found our staff friendly and helpful. We apologize if you experienced any inconvenience with the check-in process and accessing certain facilities. Your comments about the layout and cleanliness are duly noted. We strive to continuously improve our services based on guest feedback to enhance the overall experience. Thank you for your understanding, and we hope to welcome you back for another stay.

6/10 (普通)

Ariana、Commerce

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
The property is not truly renovated and walls were not clean.
2024 年 4 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 12 日)
Hello Ariana, We appreciate your feedback and apologize for any inconvenience. We always strive to meet our guests' expectations and will share your comments with our team for further improvement. Our aim is to ensure a comfortable and enjoyable stay for all our guests.

10/10 (非常に良い)

Heather

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was very knowledgeable, friendly and accommodating with our early check-in.
2024 年 4 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 11 日)
Hello Heather,We are pleased to hear that our staff provided exceptional service during your early check-in. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future.

10/10 (非常に良い)

Danielle

2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Danielle,We are joyful to hear that you had a wonderful experience at our hotel! If you have any further comments or suggestions, please do not hesitate to contact us. We look forward to welcoming you back soon!

4/10 (不満)

Oscar Lopez

気になった点 : 設備とサービス、施設のコンディションと設備
Bathroom tub was very dirty and room was old
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Hello Oscar Lopez, We regret to hear about your experience. We appreciate your feedback and will share it with our team for further improvement. Guest satisfaction is our priority, and we encourage all guests to reach out to us directly so we can address any concerns promptly.

8/10 (良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The frig in room 3131 does not work. To be fair, I did not complain nor brought it up to the front desk attention. Other than that, the stay was pleasant and accommodating.
2024 年 3 月に 4 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Hello John, We appreciate your feedback and are glad to hear that you had a pleasant stay overall. For any future concerns, please don't hesitate to reach out to our front desk team so we can address them promptly. Thank you for choosing to stay with us.

10/10 (非常に良い)

Tiffany

家族旅行
良かった点 : 設備とサービス
I loved everything about my 3 nights stay. Staff, excellent, rooms beautiful n bed excellent. Breakfast was great. I will stay here everytime I’m in Cali. That’s a must
2024 年 3 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 5 日)
Hello Tiffany,We are delighted to hear about your positive experience during your stay with us, from our excellent staff to our beautiful rooms and delicious breakfast. We look forward to welcoming you back again on your future visits to Cali. Thank you for choosing our hotel for your stay.

4/10 (不満)

Ricky、London

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I found the woman on the front desk when I arrived unhelpful and not welcoming at all. I had to return later that night to ask where breakfast was served and what were breakfast times. This should have been mentioned when I arrived. I was unsure how the coffee machine worked and when I asked her she simply said she doesn’t drink coffee. Thought that was a rude unhelpful reply as she should know how it works even if she doesn’t drink coffee. Part of my floor looked like it was being refurbished or under construction and there was a strong smell of resin in the hallway. No lift to the 2nd floor. There is disabled lift but no one explained how it worked so actually got stuck in it for few minutes as there’s no clear instructions how to use it. Also safe wouldn’t lock properly. Won’t be returning to this hotel or recommending to anyone.
2024 年 3 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 2 日)
Hello Ricky, We regret to hear about your experience and appreciate you sharing your feedback with us. We aim to provide excellent service to all guests, and we apologize for any inconvenience you encountered during your stay. Our team continuously strives to improve our services, and your comments will be shared with the relevant departments for further review and training purposes. Thank you for bringing these issues to our attention, and we hope you will consider reaching out to management directly to discuss your stay in more detail.

4/10 (不満)

Mathew

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 31 日)
Hello Mathew,I'm sorry to hear that your stay did not meet your expectations. Please feel free to reach out to us with any specific feedback from your experience so we can address it accordingly. We value your input and would like to ensure your next stay exceeds your expectations.

10/10 (非常に良い)

Marky

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 24 日)
Hello Marky,We appreciate your feedback and are glad to hear that you found the hotel clean. Our team works diligently to maintain high standards of cleanliness for all our guests. Should you have any further comments or concerns, please don't hesitate to reach out to our management team for assistance.

10/10 (非常に良い)

Heng

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s good and quiet
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Hello Heng,We appreciate your feedback on the tranquility of our hotel. Your comfort is our top priority, and we're glad you enjoyed a peaceful stay with us. If you have any other comments or suggestions, please don't hesitate to reach out to us.

10/10 (非常に良い)

Kathy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome staff. Totally accommodating. Pleasant n concerned. Room was spotless. Housekeeping exceptional.
2024 年 3 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Hello Kathy,We're thrilled to hear you had a positive experience with our staff and found your room to be spotless! Providing exceptional service is our priority. Should you have any future inquiries or feedback, please do not hesitate to reach out to our management team directly.

8/10 (良い)

Joseph

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was perfect for our short stay in American River College.
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 24 日)
Hello Joseph,We are thrilled to hear that you had a perfect stay during your time at American River College. We strive to provide a comfortable experience for all our guests. Should you have any further feedback or need assistance, please feel free to reach out to our management team directly. We appreciate your review!

10/10 (非常に良い)

John

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful modern room. Nice property. Staff super friendly.
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 16 日)
Hello John,We are delighted to hear that you enjoyed our beautiful modern rooms and found our staff to be super friendly. Your kind words are greatly appreciated, and we hope to welcome you back soon for another wonderful stay.

2/10 (非常に不満)

Hannah

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 14 日)
Hello Hannah, We are sorry to hear that your experience did not meet expectations. Please feel free to reach out to us directly with any specific feedback you would like to share. We hope to have the opportunity to welcome you back in the future.

4/10 (不満)

Ernest

カップルで旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Upon arrival, to our room which was in the manor lodge, my key was not activated so I had to go back to get it programmed upon the doors opening the entrance rugs were not vacuumed very dirty, also the rug leading to my room was dirty looked like rundown hotel. Our t.v kept turning off. The bed had hole in the top blanket. The place just was not inviting. We left same day.
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 12 日)
Hello Ernest, Thank you for your feedback. We apologize for the inconvenience you experienced with your key and the cleanliness of the entrance rugs. We appreciate your comments and will share them with our team for improvements. Your input helps us enhance our services for future guests.

2/10 (非常に不満)

Judith

気になった点 : スタッフとサービス
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 9 日)
Hello Judith,We regret to hear about your experience. Please contact us directly to discuss any concerns you may have, allowing us the opportunity to address them appropriately. We value your feedback and aim to improve our services for all our guests.