外観

ベストウェスタン サンドマン ホテルの口コミ

2.5 out of 5
ベストウェスタン サンドマン ホテル
236 Jibboom Street, Sacramento, CA

口コミ

7.2

良い

評価 10 - 1002 件の口コミ中 260 件が非常に良い" "
評価 8 - 1002 件の口コミ中 340 件が良い" "
評価 6 - 1002 件の口コミ中 199 件が普通" "
評価 4 - 1002 件の口コミ中 114 件が不満" "
評価 2 - 1002 件の口コミ中 89 件が非常に不満" "

7.6/10

清潔度

8.0/10

スタッフとサービス

6.8/10

設備とサービス

7.0/10

施設のコンディションと設備

7.2/10

環境への配慮

口コミ

4/10 (不満)

Shinji

気になった点 : 設備とサービス、施設のコンディションと設備
部屋は外からの音を遮断することはなく、隣の部屋の会話も聞こえるほど、駐車場で騒ぐ人達、車で音楽を鳴らす人も居てうるさく不安でした。
2023 年 10 月に 4 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 25 日)
Hello Shinji, 申ã—è³ã‚ã‚Šã¾ã›ã‚“ãŒãã”äå¿«ãªã”経é“ã‚’ãŠè«ã³ç”³ã—äŠã’ã¾ãã‚ãŠéƒå‹ãé’音ã«é–ã—ããã

8/10 (良い)

someone、日本

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
良いホテルでした。 ただ、日本人にはこのようなオープンなホテル(客室の窓が駐車場に向かっていて、部屋の中が廊下を歩く人に丸見えになる)離れていないのでもう少しそれがわかる写真があればよいと思います。 スタッフの人はとても親切で本当に助かりました。Golden 1 Centerまで歩いても安全ですかと質問したところ、シャトルバスを提案してもらいました。
2019 年 6 月に 1 泊滞在
Managerからの返信 (投稿日 : 2019 年 7 月 1 日)
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

6/10 (普通)

宿泊されたお客様

値段相応
市街地までありいて行ける距離にあることが最大の魅力。値段も相応。サクラメント川が近いので気分もいいです。

6/10 (普通)

Laura

家族旅行
気になった点 : 施設のコンディションと設備
There was only one person at the desk and there was a person with an issue which made the wait to check in a little longer than expected. There was no shower curtain in the bathroom and because there was only one person at the desk, we had to go back to the office to get a new curtain and put it up ourselves. Best Western, do better.
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 26 日)
Hello Laura,I'm sorry to hear about the inconvenience you faced during your stay. Your feedback will be shared with the team for improvements. We apologize for any delays you experienced and appreciate your understanding in resolving the issue independently. Our team strives to offer efficient service, and we regret not meeting your expectations on this occasion.

10/10 (非常に良い)

JEROME

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The breakfast alone was worth staying. Also clean and all employees pleasant
2024 年 5 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Hello JEROME,We appreciate your kind words about our breakfast and staff. It's great to hear that you enjoyed our clean facilities and our friendly team during your stay. We hope to welcome you back again soon for another wonderful experience.

8/10 (良い)

Philip

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス
What I liked was that the rooms were clean but also had a few rough patches in them. I was staying for an evening, so nothing too bad. The staff was really friendly, and they had breakfast in the morning. It's one of the better places on Jibboom Street.
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Hello Philip,We appreciate your feedback on our clean rooms and friendly staff. Your comments on the room conditions have been noted for further improvement. It's great to hear you enjoyed our breakfast offerings and found our location favorable. Thank you for choosing to stay with us - we hope to welcome you back in the future.

4/10 (不満)

Kelly

家族旅行
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
I’ve booked many hotels for concerts before, and this was by far the worst experience to date. The woman at the counter had no idea what she was doing, it was her second day on the job on a Saturday and anything we needed she couldn’t help us with. We were an hour early for check in, and they refused to let us check in early…and when we came back in at 4 they still told us 10 more minutes for cleaning even tho we were waiting by our room the whole time and it wasn’t serviced at all that entire hour so we ended up waiting for no reason. We later tried calling the hotel to put us thru to the room my baby brother was in with his babysitter, and she couldn’t even do that. If it was anyone else, my stay would’ve been fine…but she made it so hard to stay when nothing we needed was met.
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Hello Kelly, We apologize for any inconveniences you encountered during your recent stay. We appreciate your feedback and will address your concerns with the team for improvement. Our staff is usually well trained to assist guests effectively and we regret any lapses in service you experienced. Your comments will be shared to prevent such situations in the future. Thank you for bringing this to our attention.

10/10 (非常に良い)

LaNece

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great clean hotel. Sacramento has cleaned up the area in the last year and it is a great walk from old Sacramento along the river to the hotel. Great pool and an amazing Mexican restaurant next door.
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 4 日)
Hello LaNece,We're pleased to hear you enjoyed our hotel's cleanliness and convenient location in Sacramento. It's wonderful to know you had a chance to explore the area and found the walk along the river enjoyable. We're glad you were able to appreciate our pool and the nearby Mexican restaurant during your stay. Your positive feedback is greatly appreciated and we hope to welcome you back in the future.

10/10 (非常に良い)

Molly

ペット同伴の旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was able to bring my dog, it was a nice hotel.
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Hello Molly,We are pleased to hear that you and your furry friend enjoyed your stay with us. We strive to provide a comfortable experience for all our guests, including those with pets. If you have any further feedback or if there is anything we can assist you with, please do not hesitate to reach out to us.

10/10 (非常に良い)

Bruce

良かった点 : 施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Hello Bruce,We are delighted to hear that you had a wonderful experience during your stay with us. We hope to welcome you back again soon for another fantastic stay at our hotel!

2/10 (非常に不満)

Julie

気になった点 : 清潔度、施設のコンディションと設備
Poor management. People outside at pool unril 3Am being loud. Unable to sleep
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 25 日)
Hello Julie, We regret to hear about your experience. Guest satisfaction is important to us, and we will address your concerns with the necessary departments to prevent any future disruptions. We appreciate your feedback as it helps us improve our services.

10/10 (非常に良い)

Marcle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
If your looking for affordable night in this is a great place. Just make sure to not leave any valuable things.
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Hello Marcle,Thank you for sharing your feedback with us. We appreciate your kind words regarding our affordable accommodations. If you have any concerns about the security of your valuables, please feel free to reach out to our management team directly. Your input helps us improve our services for all future guests.

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 20 日)
Hello John,We are thrilled to hear you had a fantastic experience during your stay with us! We hope to welcome you back soon for another unforgettable stay.

2/10 (非常に不満)

Taryan

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
There was no pool towels and the pool was not clean. We ended up cleaning the pool ourselves. Husband went and asked about pool towels and none were ever brought out to pool area, they were instead put into our room without us in there. Miscommunication issues. Breakfast was good though
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 17 日)
Hello Taryan, We appreciate you sharing your experience with us. Your feedback on the pool and towels is valuable for our staff training. We're pleased to hear that you enjoyed the breakfast during your stay with us. For any further assistance, please feel free to reach out to our management team. Thank you for staying with us.

8/10 (良い)

Peggy

カップルで旅行
Place was nice clean and convenient to where we were going. Parking was good but a lot of big semi’s and work trucks taking up more than one spot.
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 13 日)
Hello Peggy,We're pleased to hear that you found our hotel to be nice, clean, and conveniently located. We apologize for any inconvenience caused by the parking situation with larger vehicles. Your feedback will be shared with the team for future improvements.

8/10 (良い)

Tracy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy to find and nice accommodations.
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 13 日)
Hello Tracy,We are delighted to hear that you found our hotel easily accessible and enjoyed your stay with us. We appreciate your feedback and hope to welcome you back soon for another great experience.

10/10 (非常に良い)

jakelin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Front desk person was very nice. We were looking to stay just to sleep for the night.
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 11 日)
Hello jakelin,We appreciate your feedback regarding our front desk staff and are glad to hear they provided excellent service. Our team is committed to ensuring all guests have a comfortable stay, whether for relaxation or just a good night's sleep. If you have any further comments or suggestions, please feel free to contact our management team. Thank you for choosing us for your accommodations.

10/10 (非常に良い)

Alicia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Courteous staff; comfortable bedding and plenty of towels and coffee. Breakfast was great with plenty of tables. Room was large with comfortable seating and nice size fridge and microwave.
2024 年 4 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Alicia,We are pleased to hear that you enjoyed the service provided by our staff and found your room to be spacious and well-equipped. It is great to know that you had a comfortable stay and that you appreciated the breakfast options available. We hope to welcome you back in the future for another enjoyable visit.

2/10 (非常に不満)

Daniela

気になった点 : スタッフとサービス
I wasn’t able to check in. They said the payment wasn’t made and they wanted to charge us again so we left the place. So we can’t say we had a good experience. We had to find another hotel.
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Daniela, We are sorry to hear about the issue you encountered during check-in. Your feedback is important to us, and we encourage you to reach out to our management team directly to discuss your experience further. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 (非常に良い)

brian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Hello brian,We appreciate your feedback and are glad to hear that you found our hotel clean during your stay. Our housekeeping team works diligently to ensure all areas are well-maintained for our guests. Should you have any further comments or suggestions, please don't hesitate to reach out to our management. Thank you for choosing to stay with us.

10/10 (非常に良い)

Aaron

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Restaurant next door
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 9 日)
Hello Aaron,We're delighted you found the nearby restaurant convenient during your stay. Your feedback is greatly appreciated and we hope to welcome you back soon for another enjoyable visit.

10/10 (非常に良い)

Jeff

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is very close to Amtrak, clean and they are very nice they also worked with us on the zephyr delays.
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 6 日)
Hello Jeff,We are delighted to hear that you found our proximity to Amtrak convenient and enjoyed our clean facilities. Our team always strives to provide exceptional service, and we are glad to hear that you felt well taken care of, especially during any unforeseen delays. Your kind words are truly appreciated.

6/10 (普通)

Tadd

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 1 日)
Hello Tadd, We appreciate you choosing our hotel for your stay. If you have any concerns or feedback you would like to share with us, please don't hesitate to reach out. We value your experience and hope to welcome you back in the future for an even better stay!

4/10 (不満)

Jasmin

良かった点 : 客室の快適度
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 28 日)
Hello Jasmin, We regret to hear that we did not meet your expectations during your stay. Please feel free to contact us directly to discuss any specific concerns you may have so we can improve our services.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The Room was comfortable, quiet, large and the breakfast was GREAT! Will definitely stay here again!
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Guest,We are thrilled to hear that you enjoyed your stay with us, especially the comfort of your room and the breakfast. It's wonderful to know that you had a great experience, and we look forward to welcoming you back on your next visit to the area.

8/10 (良い)

Juan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 28 日)
Hello Juan,We are thrilled to hear you had a great stay with us! Should you have any suggestions or concerns, please don't hesitate to contact us directly. We look forward to welcoming you back soon!

8/10 (良い)

Rob D.

2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Hello Rob D., We appreciate you choosing our hotel for your stay! If you have any feedback to share, please don't hesitate to reach out so we can ensure your next visit is even better.

10/10 (非常に良い)

Cori、Redding

家族旅行
Hotel staff was great. Outside needs cleaning.
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 20 日)
Hello Cori,We appreciate your kind words about our staff. Your feedback about the outside cleanliness is duly noted for future improvements. Thank you for bringing this to our attention.

8/10 (良い)

Jonathan

2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 17 日)
Hello Jonathan,We appreciate you choosing to stay with us and we hope you had a memorable experience. We look forward to welcoming you back in the future.

6/10 (普通)

Trisha

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
To many homeless walking around, staying on the hotel and eating in the dining. Taking a box of food for 8 people. The staff during dining was very kind and friendly.
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 17 日)
Hello Trisha, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our staff. While we understand your concerns about the presence of homeless individuals, please note that we strive to provide a safe and comfortable environment for all our guests. Should you have any further questions or concerns, we recommend reaching out to our management team directly.

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Fine fine
I checked in after midnight and the night guy wasn’t too friendly, but everything else has been fine.
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Guest,Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience caused. We're glad to hear that overall your stay has been satisfactory. If you have any further concerns or need assistance, please don't hesitate to reach out to our management team directly.

8/10 (良い)

Reginia

My Dad really enjoyed his stay
2024 年 2 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 10 日)
Hello Reginia,Thank you for sharing your dad's positive experience with us! It's wonderful to hear that he enjoyed his stay. We strive to provide exceptional service and a comfortable atmosphere for all our guests. We look forward to welcoming him back in the future for another fantastic stay.

2/10 (非常に不満)

Ashlie

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Pictures show a nice place. But not only is it nothing like the pictures. It also is not very safe. I stayed with my young son and we got put off to the side in the back. Which isn’t very safe for a woman and child. Not to mention I got woken up at 2 am with pounding at the door next to mine sounding like someone was trying to break into the room. It was very scary and very uncomfortable. The only thing that I liked was the breakfast which was decent for the place.
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 7 日)
Hello Ashlie, Thank you for sharing your feedback with us. We appreciate your comments about the breakfast and apologize for any inconvenience you may have experienced during your stay. Our top priority is the safety and comfort of our guests, and we have security measures in place to ensure this. We are sorry to hear about the disturbance you encountered and will look into it further. We strive to provide an enjoyable stay for all our guests and we appreciate your input.

10/10 (非常に良い)

Pat

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 25 日)
Hello Pat,We're thrilled to hear that you had such a fantastic stay with us! It means a lot to us that you took the time to share your positive experience. We appreciate your support and hope to have the pleasure of welcoming you back again soon.

6/10 (普通)

Brian

出張
Close to freeway
2024 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 23 日)
Hello Brian, Thank you for choosing our hotel for your stay. We are delighted to hear that our convenient location near the freeway met your needs. We appreciate your feedback and hope to welcome you back in the future.

8/10 (良い)

Casey

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 30 日)
Hello Casey,Thank you for choosing our hotel for your stay! We are glad to hear that you had a positive experience. If you have any further feedback or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future!

10/10 (非常に良い)

Colin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 25 日)
Hello Colin,We're delighted to hear that you had a wonderful stay with us! We appreciate your kind words and it was our pleasure to accommodate you. We hope to welcome you back soon for another exceptional experience.

8/10 (良い)

SYLVIA、SOUTH LAKE TAHOE

2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 16 日)
Hello SYLVIA,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and are delighted to know that you had a satisfactory experience. We strive to provide excellent service and a comfortable stay for all our guests. Should you have any additional feedback or suggestions, please reach out to us directly so that we can further improve our services. We hope to welcome you back in the future.

8/10 (良い)

Bianca

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great
Great hotel. Not so great area. No carpet which is a plus. Great breakfast and service. No airport shuttle
2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 16 日)
Hello Bianca,Thank you for choosing our hotel for your recent stay. We're pleased to hear that you enjoyed our clean and modern rooms, as well as our delicious breakfast and friendly service. While we don't offer an airport shuttle, we can recommend alternative transportation options for your convenience. We appreciate your feedback and hope to welcome you back soon.

10/10 (非常に良い)

Hamza

良かった点 : 清潔度、スタッフとサービス
2023 年 12 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 16 日)
Hello Hamza,We appreciate your positive rating and are delighted to hear that you had a great experience during your stay. We hope to have the opportunity to welcome you back in the future.

10/10 (非常に良い)

Joseph

2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 14 日)
Hello Joseph,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

4/10 (不満)

Jackie

カップルで旅行
気になった点 : 施設のコンディションと設備
We checked in late on a Friday night. We discovered that the floors were visibly dirty and sticky. Saturday morning we requested the floors get a quick cleaning. Someone came and made the bed, but clearly did not attempt the floors. All of our socks were black by the end of the weekend
2023 年 12 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 10 日)
Hello Jackie,Thank you for sharing your feedback with us regarding your recent stay. We apologize for any inconvenience you may have experienced with the cleanliness of your room. We appreciate you bringing this to our attention, as we continuously strive to improve our services. We will address this matter with our housekeeping team to ensure this type of oversight does not occur in the future.

6/10 (普通)

Eriko

良かった点 : 清潔度、スタッフとサービス
2023 年 12 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 11 日)
Hello Eriko, Thank you for choosing our hotel for your stay. We apologize if there were any inconveniences during your time with us. We truly appreciate your business and would love the opportunity to hear more about your experience. Please feel free to reach out to us so we can address any concerns you may have had. We hope to welcome you back in the future for a more enjoyable stay.

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Average
2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear Guest,Thank you for taking the time to share your experience with us. We appreciate your feedback and will take it into consideration for future improvements. If there's anything else we can assist you with, please don't hesitate to reach out to our management team.

10/10 (非常に良い)

Richard

2023 年 11 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 7 日)
Hello Richard,We are thrilled to hear that you had a fantastic experience during your stay at our hotel! We genuinely appreciate your positive rating and are delighted that you enjoyed your time with us. Should you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back for another outstanding stay in the future.

2/10 (非常に不満)

Sarah

気になった点 : スタッフとサービス、施設のコンディションと設備
“Security” should be fire. GM is a liar
2023 年 11 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 2 日)
Hello Sarah, We appreciate your feedback regarding your experience. Our team takes security concerns seriously and we continuously work to ensure the safety of our guests. We apologize if there was any miscommunication and assure you that we prioritize the well-being of our guests. Please reach out to our management directly to address any further concerns you may have.

4/10 (不満)

Travis

出張
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The property was older and did not have controlled access. I had homeless people walk past my room multiple times.
Managerからの返信 (投稿日 : 2023 年 11 月 25 日)
Hello Travis, We apologize for any inconvenience you may have experienced during your stay. Providing a safe and comfortable environment for our guests is our top priority. We appreciate your feedback and will take it into consideration as we continuously work to improve our security measures.

6/10 (普通)

Heidi

2023 年 11 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 15 日)
Hello Heidi, We're sorry to hear that your experience at our hotel didn't meet your expectations. If there is anything specific that we can address or improve upon, please don't hesitate to get in touch with us directly. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

6/10 (普通)

Harold

2023 年 11 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 9 日)
Hello Harold, Thank you for staying with us. We appreciate your time and value your experience. If you have any additional feedback or concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

8/10 (良い)

Gregory

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
We were on a road trip headed North & this property was at a perfect location right off I-5. We were given a room towards the back side of the property. As i walked towards an isolated back side of the property to our room, it was a dark, isolated back side of the buildings, a couple of homeless folks were hanging out right by the door of the rooms. I immediately went back to the front desk & Selena- a beautiful, personable, professional young lady immediately moved us to a nice room at the front area, & we parked our car right out front. A nice gesture that turned our stay to a more comfortable one.
2023 年 11 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 14 日)
Hello Gregory,Thank you for taking the time to share your experience with us. We're glad to hear that Selena was able to quickly assist you and provide a more comfortable room in a better location. Our team aims to ensure the safety and satisfaction of all our guests. We hope that the rest of your stay was enjoyable and we look forward to welcoming you back in the future.