Everything was amazing at this hotel though wish there was some sort of entertainment on this beach in the evenings. The beach cloeses at 7 which is a shame. They could do with music and beans bags/ seating on the beach and music or a show
Kajal
2024 年 5 月に 7 泊滞在
6/10 (普通)
Hannah Catherine
小さなお子様連れの家族旅行
2024 年 5 月 4 日
良かった点 : 清潔度
Beautiful hotel and has so much potential but sadly the service was not the best, not easy to book the restaurants, the buffet was not the best food and while some staff were amazing sadly some let it down for others. For a 5 star and what it costs to stay here we did expect it to be as good as the Rixos in Dubai but it was not.
Hannah Catherine
2024 年 4 月に 11 泊滞在
6/10 (普通)
Mohammed
家族旅行
2024 年 3 月 5 日
良かった点 : 清潔度
Not PREMIUM, got food poisoning, average hotel
Overall I would give this stay a 2.5/5. I will provide pros and cons:
Pros:
1. Staff were friendly and accommodating. Firoj and Ameer remembered our drink orders and stood out to us. Dona at reception was very helpful and polite!
2. The lobby is beautifully decorated and the courtyard was lovely to sit in. Drink service in the lobby lounge was always excellent.
3. Smooth check in process.
Cons:
1. Food poisoning!!! We strictly only ate from the hotel (obviously - it was an all inclusive!). On the last night right before checking out I got severe food poisoning and this completely ruined the last day of my holiday. I’ve been unwell all week since. During my visit I did notice a lot of first aiders on site so it makes me wonder if lots of other guests have had the same issue?
2. The service at this hotel was good but not as excellent as Rixos JBR.
3. The shampoo/conditioner/body wash was secured to the walls which meant when using the bathtub you were unable to access these amenities. It also took away from the “premium” feel of the stay - this is the kind of behaviour you expect at a cheap travel lodge.
4. The kids pool was quite cold compared to the adults pool. Unfortunately the music at the adults pool is far too loud to enjoy sunbathing or relaxing in that area.
5. Resort is quite small compared to how it is advertised on social media.
6. A la carte restaurants were awful. The food at the buffet was much nicer. Booking was awful.
Overall was NOT a premium stay.
Mohammed
2024 年 2 月に 7 泊滞在
8/10 (良い)
Sadik
2024 年 2 月 23 日
Sadik
2024 年 2 月に 5 泊滞在
10/10 (非常に良い)
RUTH ELLEN
2024 年 1 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
RUTH ELLEN
2024 年 1 月に 6 泊滞在
10/10 (非常に良い)
Rachel
出張
2023 年 12 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Say yes to Rixos.
Absolutely great hotel. It was spotless and the service and amenities fantastic. The food was outstanding and no two days the same.
A big shout out to Keenan in the diningroom he is an absolute star. He kept the same table for us, had drinks ready on arrival, his service was second to none.
Rachel
2023 年 9 月に 8 泊滞在
10/10 (非常に良い)
Matthew
2023 年 11 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
This hotel and staff couldn't do enough for you
Matthew
2023 年 11 月に 2 泊滞在
10/10 (非常に良い)
Richard
家族旅行
2023 年 9 月 26 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely superb, staff are amazing and hotel very pleasant.
Thank you
Richard
2023 年 7 月に 15 泊滞在
10/10 (非常に良い)
Sarmad
家族旅行
2023 年 9 月 18 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Heel geschikt voor gezinnen! Super luxe en fijn voor kinderen!