Ryan Center

days b/f our stay, I asked via email to checkin 1/2 hour early and was told this won’t be a problem. When I arrived the man at the desk said to check in early I have to pay 35$. Ive stayed at many hotels and was never charged to check in early.Plus I wasn’t told there was a charge when I requested it via email.But, when the woman arrived at the front desk, she was very kind, and apologetic.We had to really rush to get to our reservation since we weren’t able to check in early. She explained that because it was NYE they didn’t have staff to clean the room, so they have to charge for the accommodation.to make up for this, she allowed us to check out an hour later the next day Which was very helpful.Since hotels make you check in so late nowadays and check out so early. When I was young, you paid for 23 hours at a hotel.Anyway, it was very helpful to be able to stay the extra hour. They really should advertise on their site that they charge $35, even if it’s only certain occasions. I’m just really lucky that our reservation was at 3:30 not 3, otherwise we would’ve missed it (w/ no refund) because we had our dogs and we had to leave them in the hotel room before we left. I also asked if the dog fee could be waived since there’s no breakfast due to renovations and he said they already lowered the price b/c of this, which wasn’t true since I booked the regular price a mo b/f the email was sent that there’d be no breakfast. Pros:only 15$ dog fee,clean,quiet,good location.

The room was great and everyone working at the Omni was willing to help and very courteous

Was met with a rude, quick phone call from the host when expressing the room accommodations were not as displayed on Expedia. Purchased a "deluxe king room" that had a jacuzzi for our anniversary and was told thats not what we get for the price point even though what we paid was in the range of that said room on their personal website. The shower had mold, bed was creaky and moderately comfortable, and breakfast was limited (2 pieces of bread and half a pear- bacon offered but I dont eat red meat and no alternatives were able to be made). Host was nicer in person but disappointed with the lack of accommodations.