4/10 (不満)
Andrew R.
家族旅行
2025 年 10 月 22 日
良かった点 : 清潔度、設備とサービス
The facilities are great - though the pool access is a little odd. My only real complaint was the beds. It was a very busy weekend and all we were able to book was a room with a Murphy bed and sofa bed. Both were terrible. The Murphy bed was extremely loud and uncomfortable and the sofa bed had a bar in the middle that dug into my ribs when I laid down. My daughter is small enough that she couldn't feel the bar and my wife and I put the Murphy bed mattress on the floor the second night. Friends in another room with normal beds had no complaints.
I spoke with the desk clerk and she offered to change rooms but they only had Murphy/sofa beds available.
I was very disappointed that the hotel would offer beds this bad - especially given the price. I can understand the utility of these as a secondary room in a suite, but the quality has to be better if they're going to charge the same rate. I would consider staying here again, but only if a room with normal beds was available.
Andrew R.
2025 年 10 月に 2 泊滞在
