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ザ グロスベナー ホテルの口コミ

3 out of 5
ザ グロスベナー ホテル
81-87 Clifton Road, Rugby, England

口コミ

6.6
評価 10 - 125 件の口コミ中 22 件が非常に良い" "
評価 8 - 125 件の口コミ中 36 件が良い" "
評価 6 - 125 件の口コミ中 34 件が普通" "
評価 4 - 125 件の口コミ中 17 件が不満" "
評価 2 - 125 件の口コミ中 16 件が非常に不満" "

7.2/10

清潔度

7.8/10

スタッフとサービス

6.4/10

設備とサービス

6.2/10

施設のコンディションと設備

6.0/10

環境への配慮

口コミ

6/10 (普通)

jonathan

There was no hot water in the shower. The overall condition, cleanliness, & service was fine.
2022 年 12 月に 1 泊滞在

4/10 (不満)

Michael

2022 年 11 月に 1 泊滞在

6/10 (普通)

Daniel

2022 年 11 月に 1 泊滞在

10/10 (非常に良い)

Dinesh

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The family room was on the second floor, at the very end of the hallway, so going back and forth was a bit tiring, but overall the stay was good.

8/10 (良い)

Jim、WESLEY CHAPEL

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 10 月に 6 泊滞在

4/10 (不満)

John

出張
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
The rooms wer very dated. tissue box with no tissues no toiletries my room had no shower door The shower head was broken the bad was frm but noisy the curtains did not block the light never again.
2022 年 10 月に 1 泊滞在

8/10 (良い)

Paul

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The ceiling mouldings in the breakfast room are beautiful.
2022 年 10 月に 1 泊滞在

10/10 (非常に良い)

Amanda

2022 年 10 月に 1 泊滞在

6/10 (普通)

Stuart

家族旅行
気になった点 : 清潔度、客室の快適度
Needs updating
It was still dusty. It wasnt bad for 1 night but a longer stay and i wouldnt have stayed. Its very dated. Wasnt that clean. Definitely needs money spending on it.
2022 年 9 月に 1 泊滞在

6/10 (普通)

Maria

良かった点 : スタッフとサービス
気になった点 : 客室の快適度
Good location - shame about the mattress.
The place was very handily located. However, the mattress was thin & left both of us feeling sore after 2 nights. The decor was dated.
2022 年 7 月に 2 泊滞在

2/10 (非常に不満)

Andrew、Scunthorpe

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had to climb several flights of stairs to get to my room. No lift. Room too small. Shower only had just enough water pressure plus shower base was slippery. Only one socket with a trailing lead. Had to get down on my knees to reach underneath desk to plug anything in. Breakfast unappetising (the sausage looked anemic). Hotel looks nice from the outside but inside it’s in dire need of updating. Parking facilities OK.
2022 年 8 月に 2 泊滞在

8/10 (良い)

Paul

2022 年 8 月に 1 泊滞在

4/10 (不満)

GARRY

気になった点 : 清潔度、施設のコンディションと設備
Good location - unloved property
Whilst the location is handy for the town centre and local family, this is a very tired hotel. The room was dirty - a lot of dust on surfaces and particularly around the TV. In desperate need of decorating - badly patched ceiling paper, lots of chipped paint. We paid for breakfast for the Saturday and had no choice, fatty bacon, undercooked sausage, hard fried eggs and a soggy hash brown. We were told to help ourselves to the continental buffet, which consisted of a plate of what looked like luncheon meat - that was it. No bowls for cereal and had to ask for knives to eat the 'cooked' plate. Glad we didn't book for the Sunday!
2022 年 8 月に 2 泊滞在

8/10 (良い)

Sean

家族旅行
良かった点 : 清潔度、スタッフとサービス
Staff very good but property a bit dated.
2022 年 7 月に 1 泊滞在

8/10 (良い)

Mark

良かった点 : 清潔度、スタッフとサービス、客室の快適度
It was ideal for what I wanted. Short walk to the town centre’s bars and restaurants and about a 10 minute walk to the train station. It is a little dated but I was pleased on the whole with my stay.
2022 年 7 月に 2 泊滞在

4/10 (不満)

宿泊されたお客様

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Poor condition room and fittings, light switch hidden behind wardobe, dirty/dusty, poor communication from staff. Low price, but
2022 年 7 月に 1 泊滞在

2/10 (非常に不満)

Robert

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Tired, dated and not clean
Hotel is very dated with no money spent on the place for years. One member of staff was very friendly and helpful, another was the opposite. Definately would not stay again. Owners need to gain a vit of care and attention for their business. Not only was it dated but also not very clean.
2022 年 6 月に 1 泊滞在

4/10 (不満)

Michael

2022 年 6 月に 1 泊滞在

2/10 (非常に不満)

Tari

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 6 月に 2 泊滞在

4/10 (不満)

Dawn

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2022 年 4 月に 3 泊滞在

4/10 (不満)

Janice

家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Room condition was poor, wallpaper was peeling, toilet roll holder was broken toilet seat lid was also broken, carpet was worn in patches, TV was very small, family room twin beds were rock hard
2022 年 5 月に 2 泊滞在

4/10 (不満)

Terence

出張
気になった点 : 清潔度、客室の快適度
2022 年 4 月に 8 泊滞在

2/10 (非常に不満)

Karl

出張
Truly awful
The worst hotel I've ever stayed in. Dirty, badly managed, delapadated, Shower door fractured my toe as it literally fell off, still waiting to speak with the owners. Hotels. Com useless,, pretend to help but don't even keep records of conversations etc.
2022 年 4 月に 4 泊滞在

10/10 (非常に良い)

Richard

2022 年 4 月に 1 泊滞在

2/10 (非常に不満)

Alison

2022 年 4 月に 1 泊滞在

2/10 (非常に不満)

Robert

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Disgusting
It was a tip. I kept expecting John Cleese to appear and yell at me. Well that did happen when I went downstairs to ask for a clean towel and explained that my room hadn't been serviced in 2 days. The lady shouted explaining they are only human and can't do everything. Anyway, in 4 days my room was not serviced. Had to ask for toilet paper. The bed had broken springs, it had blood stains on the pillows. The room was freezing cold and couldn't be warmed because the heating just didn't work. The towel hanger was an inch away from the toilet. The bathroom carpet was just disgusting. The breakfast was appalling, hash brown was discoloured, sausage was terrible, the eggs were burned yet still raw in the middle full of slime. They tried to hide it by making it sunnyside "down". Upon asking why my room was never serviced I was told that they had lost the spare keys for my room. I found this funny because I had locked my own room keys in the room and they miraculously got them back for me, despite having apparently lost the other keys. TV channels never worked. Decor and carpets were from the Ark and the curtains couldn't even be hung properly. Advertised restaurant on the website was closed because apparently they had no chefs. Seems this hotel was bought with inheritance or lotto money. Shouldn't be allowed to be open. Bulldozer will do the trick here.
2022 年 3 月に 4 泊滞在

6/10 (普通)

Neil

2022 年 3 月に 1 泊滞在

6/10 (普通)

Abigail

2022 年 3 月に 1 泊滞在

8/10 (良い)

david

2022 年 3 月に 1 泊滞在

10/10 (非常に良い)

Barry

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 2 月に 1 泊滞在

8/10 (良い)

Dan

2022 年 2 月に 1 泊滞在

8/10 (良い)

Colin

2022 年 2 月に 1 泊滞在

8/10 (良い)

Sarah

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2021 年 12 月に 1 泊滞在

2/10 (非常に不満)

Paul

気になった点 : 清潔度、施設のコンディションと設備
Worse than Faulty Towers
2021 年 11 月に 1 泊滞在
Reception からの返信 (投稿日 : 2021 年 11 月 22 日)
Thanks for your feedback. Is it possible to know what date did you stay and what issue have you faced during your stay?

8/10 (良い)

宿泊されたお客様

グループ旅行
良かった点 : 客室の快適度
Average, but no complaints
No complaints. Decent price and overall a good night’s sleep. Rooms could do with a little bit of an upgrade but for the price they were adequate
2021 年 11 月に 1 泊滞在

4/10 (不満)

Scott

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2021 年 11 月に 1 泊滞在

2/10 (非常に不満)

Andrew

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Broken bed, Ripped Curtains…
Two night stay whilst receiving treatment at nearby hospital - first evening noted the bed was broken and had collapsed in one corner resulting in an uncomfortable nights sleep. Raised issue with hotel and assured that maintenance would rectify, bed still not mended by end of stay. Hotel is in need of a huge clean, decorate and modernisation. Curtains in room we’re ripped and need replacing, sash window frames rotten and won’t stay open, the glass rattling in their rotten frames. Hotel overall in a very sorry state.
2021 年 10 月に 2 泊滞在

8/10 (良い)

James

出張
良かった点 : スタッフとサービス
It is, what it is
Cheap and cheerful hotel. Was great for work. Not far from the site and a 10 minute walk to Rugby town centre. Hotel is tired and does need a lot of TLC. shower head in room was broken so had to hold it above head when showering. Hotel staff very friendly and helpful. Couldn’t ask for anymore off them. They go above and beyond. Just a shame because the site has so much more potential. If working in Rugby again id defiantly stay, but i where to take the misses for the weekend, unfortunately not.
2021 年 10 月に 4 泊滞在

6/10 (普通)

Darren

出張
良かった点 : 清潔度、スタッフとサービス
2021 年 9 月に 4 泊滞在

2/10 (非常に不満)

Nicky

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Appalling conditions
Room was freezing when we arrivwd back in evening, had to move wardrobe to adjust the temperature. Door wouldnt lock properly and had to ring a phone number at 2pm ro get jold of someone to check in. Cleaniness was a joke
2021 年 10 月に 1 泊滞在

6/10 (普通)

John

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good fun in Rugby
Great staff. They try hard. Not everything works as well as it might but they certainly try.
2021 年 10 月に 1 泊滞在

4/10 (不満)

Peter

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2021 年 9 月に 16 泊滞在

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great location and exceptional service from staff
We checked in to the Grosvenor hotel to attend a function in town. Whilst our room was small there are larger options available. The location was ideal and the staff were exceptional in their service and friendliness.
2021 年 9 月に 1 泊滞在

2/10 (非常に不満)

Connor

2021 年 9 月に 2 泊滞在

2/10 (非常に不満)

Sean

出張
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Very dated, peeling wallpaper carpets threadbare need some serious TLC. My room was very dusty, lots of mould in the bathroom for £150 for 2 nights very poor. Breakfast for £9.95 was poor it was very salty.
2021 年 9 月に 2 泊滞在

8/10 (良い)

Stephen

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
It was a satisfactory stay. Could do with up dating here and there. But lovely people. Friendly staff. I would definitely go back although the building could do with a bit of TLC
2021 年 9 月に 4 泊滞在

10/10 (非常に良い)

Mark

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 8 月に 2 泊滞在

10/10 (非常に良い)

Kathryn

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Friendly
Friendly receptionist. Quite a few stairs
2021 年 8 月に 1 泊滞在

10/10 (非常に良い)

Tom

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 7 月に 2 泊滞在

6/10 (普通)

GARRY

気になった点 : 施設のコンディションと設備
Ok for a night
Ok for a night but tired hotel. Room basic and bed v uncomfortable. Annoying overflow running 24/7 outside window and had to keep window open as room so hot. Overall def needs some love and care. Travelodge offers better value.
2021 年 7 月に 1 泊滞在