Rozendaal

Absolute gem of a hotel.Spacious room.Naomi at reception was amazing. Gave us loads of recommendations and help to move around the city. Only thing was the air was a free standing one and the toilet was tiny.

I had originally booked a single room. Within 24 hours of booking I called to change the room to a double as my husband was also able to join me and we needed a bigger room. It took about 10 days for them to give us an answer as the manager was only on property from 9am and sometimes left around 2 or 3 pm local time and only on weekdays and didn’t address the situation through email either. This delay cost us about $1000 in added flight cost as the prices went up as we kept waiting to get a response. When we arrived I mentioned this upon checking in but the person shrugged it off with a simple sorry. In addition the air conditioning was very noisy and even though I complained two times nothing was done to fix it. Overall it was not a pleasant experience.

When we arrived, there was a light out in our room. It was fixed the next day but I really could have used it at night as it was the hallway light in front of the closet. The guest services person took an order for room service for the second morning as we had to leave before the breakfast opened. Instead of a blueberry muffin, I received blueberry pancakes. Instead of a small mango/yogurt parfait, I received a dish of some kind of yogurt and a dish of mangos. Needless to say, I did not eat breakfast. The best thing about the hotel was the location. We have stayed in and loved other Mandarin Orientals. This was not up to their standards.