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ザ スパ ホテルの口コミ

4 out of 5
ザ スパ ホテル
Mount Ephraim, Royal Tunbridge Wells, England

口コミ

8.8

非常に良い

評価 10 - 781 件の口コミ中 430 件が非常に良い" "
評価 8 - 781 件の口コミ中 257 件が良い" "
評価 6 - 781 件の口コミ中 63 件が普通" "
評価 4 - 781 件の口コミ中 24 件が不満" "
評価 2 - 781 件の口コミ中 7 件が非常に不満" "

9.2/10

清潔度

9.0/10

スタッフとサービス

8.8/10

設備とサービス

8.6/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Lynnbritt

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for rating us 5/5!

8/10 (良い)

Katie

出張
Tired hotel and needs so reinvestment, but lots of parking. Generally ok for the money.
2024 年 4 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for your review. We are sorry you felt the hotel was tired, we continue to invest into the renovation of the bedrooms and public areas and hope you see an improvement in the future. Thank you for taking the time to review us.

8/10 (良い)

Thomas

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff on reception were very friendly and welcoming. The room was comfortable, but we were disappointed with the shower, which needs updating. The grounds are lovely, and it is a good location for a short drive into TW. Our biggest disappointment was with the breakfast. Some of the cooked items were overdone, and the food was slow to arrive and not hot by the time it reached us. We also felt that the breakfast staff could have been more attentive.
2024 年 4 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for your review. We are pleased you enjoyed aspects of your stay with us. Please be assured that your comments about the shower, breakfast quality and service have been noted and shared with the management team, we do apologise. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 (非常に良い)

Andrew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent hotel and great gardens / facilities.
2024 年 4 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for your wonderful review, we are so pleased you enjoyed your stay and we hope to welcome you again soon.

8/10 (良い)

Rob

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for your 4/5 rating!

8/10 (良い)

Sally-Anne

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hi - it was one of the warmest days this year and the room, having had the afternoon sun was warm. The aircon switch was high up and I had to climb on the furniture to switch it on. Then, the batteries in the remote were almost flat. The batteries in the tv remote were also almost flat. Both were not easy to get working.
2024 年 4 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you for your review. Please rest assured your comments about the air con and tv remote have been passed onto our management team and we will ensure this is rectified. Thank you for taking the time to review us.

6/10 (普通)

Sharmina

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス
Didn’t live up to the expectation. Did not feel inviting and felt like the staff were not welcoming.
2024 年 3 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 8 日)
Thank you for your review. We are very sorry that we failed to meet your expectations on this occasion. As you can see from our other reviews, this is certainly not the usual feedback we receive or the standard we strive for, please rest assured your comments have been shared with the management team.

10/10 (非常に良い)

Johanna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you for your 5/5 rating!

10/10 (非常に良い)

Steve

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 8 日)
Thank you for your 5/5 rating

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nicely kept spa hotel, with friendly helpful staff.
2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for your wonderful review, we are so pleased you enjoyed your stay and we hope to welcome you again soon.

8/10 (良い)

michael

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I Had a really lovely one night stay where i made good use of the facilities, pool area quite small and limited beds but ok, the food was good and reasonably priced. Couple of minor issues, would be nice to have a USB charger in the rooms,so easy to swap out a traditional socket for one with a USB, also the background music is dreadful,so dated and thats coming from a 64 year old,albeit a young 64 year old overall really good though and will return
2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for your wonderful review. We are so pleased you had an enjoyable stay with us on the whole. Please be assured your comments about USB plug and music in the lobby have been noted and shared with our management team. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 (非常に良い)

Stephen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Spot on Cheers
2024 年 2 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 4 日)
Thank you for your 5/5 rating!

10/10 (非常に良い)

Nicholas M

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Booked at last minute and given upgrade which was appreciated.
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 5 日)
Thank you for your lovely review, we are so pleased you had such an enjoyable stay and we hope to welcome you again soon.

10/10 (非常に良い)

Grazyna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Superb , highly recommend.
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 27 日)
Thank you for your lovely feedback, we are so pleased you enjoyed your stay and we hope to welcome you again soon.

10/10 (非常に良い)

Anthony

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely grounds and spa.
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 27 日)
Thank you for your wonderful review. We are so pleased you had an enjoyable stay and we hope to welcome you again soon.

10/10 (非常に良い)

Beverley

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our stay at this hotel was relaxing and we were impressed by the extremely efficient and friendly staff. Loved chilling in the spa and found the elegant lobby area perfect for a quiet read and a coffee. Would definitely visit again!
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 22 日)
Thank you for your wonderful review. We are delighted that you had such an enjoyable stay with us. We hope to welcome you again soon.

6/10 (普通)

Paul

出張
気になった点 : スタッフとサービス
Average
It’s just ok. Nothing great. Service average and breakfast expensive And very average.
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 20 日)
Thank you for your review, we are sorry that you found your experience with us average. Please be assured your comments have been noted and shared with our management team. Thank you for taking the time to give us feedback and we hope to welcome you again soon.

10/10 (非常に良い)

Thomas

2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 20 日)
Thank you!

10/10 (非常に良い)

Louise

2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 20 日)
Thank you for your 10/20 rating!

8/10 (良い)

Funso

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were nice and very welcoming. Afternoon Tea was lovely and they had a nice gluten free option. Only minus - was the Venison pie on the evening menu. It was over priced for what it was @£25 and I waited over an hour for it to arrive. Other than that, the breakfast and the spa facilities were good and I had a relaxed, comfortable stay. Would recommend the hotel.
2024 年 2 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 19 日)
Thank you for your review. We are so pleased you had an enjoyable stay on the whole and liked your afternoon tea, breakfast and found staff friendly. We do however apologise that you were disappointed with your evening meal, please be assured your comments have been noted and shared with the management team. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 (非常に良い)

Emma

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful Hotel
What a gorgeous hotel, first class service from all members of staff. I was given a complimentary upgrade and the room was absolutely stunning, I felt so spoilt!
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 13 日)
Thank you for your wonderful review. We are so pleased you had such an enjoyable stay with us and liked your bedroom upgrade. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 (非常に良い)

Darren

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely nights stay
We had an amazing nights stay for our golden wedding anniversary. A lovely quiet room, I think it may of been a suite. Comfy sofa and living area with a seperate bedroom. A lovely breakfast choice, we both opted for the cooked breakfasts Thank you for a lovely stay
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 12 日)
Thank you for your wonderful review. We are so pleased you had such an enjoyable say with us for your special anniversary. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 (非常に良い)

Helen

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 8 日)
Thank you for your 10/10 rating!

10/10 (非常に良い)

christine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful room. Immaculate .Wonderful staff. Would definitely stay here again .
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 8 日)
Thank you for your wonderful review. We are so pleased you had such an enjoyable stay, we hope to welcome you again soon.

6/10 (普通)

Daniel

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Just average
The hotel facilities have been ok. However, the room and breakfast was underwhelming.
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 5 日)
Thank you for your review. We are sorry to read that you were disappointed with your room and breakfast. Please be assured your comments have been noted and shared with our management team. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 (非常に良い)

kevin、Stelling Minnis Canterbur

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A very relaxing hotel with plenty of space to enjoy the ambience.
2024 年 1 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 1 日)
Thank you for your wonderful review, we are so delighted that you had such an enjoyable experience. Thank you for taking the time to review us, we hope to welcome you again soon.

8/10 (良い)

Matt

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 1 月 25 日)
Thank you for your 8/10 rating

10/10 (非常に良い)

Tim

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 1 月 22 日)
Thank you for your 10/10 rating!

10/10 (非常に良い)

Michael

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely Spa
The Spa Hotel is a great hotel. Lovely staff and great facilities
2024 年 1 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 1 月 18 日)
Thank you for your wonderful review, we are so pleased you had such an enjoyable stay and we hope to welcome you again soon.

10/10 (非常に良い)

Roy

2024 年 1 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 1 月 18 日)
Thank you for your 10/10 rating!

10/10 (非常に良い)

Holly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Relaxing stay in a beautiful room
We treated ourselves to one of the delux rooms with the bath in it. It was palatial. The room was very clean and stylishly decorated. All of the staff were helpful and friendly. Especially with the booking process. We’ll definitely be back.
Welcome drink.
2023 年 12 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 1 月 9 日)
Thank you for your wonderful review. We are so pleased you had such an enjoyable stay and liked one of our Feature Rooms. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 (非常に良い)

Zoe

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fabulous little stay
We stayed here for a wedding that was down the road, it was lovely. The room and bathroom were bigger than expected, staff were super friendly and funny, breakfast options were healthy and varied, the grounds were beautiful and the added extra of having a spa to visit pre and post wedding was idillic. When I return to tunbridge I know where I shall be staying from now!
2023 年 12 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 1 月 9 日)
Thank you for your lovely review. We are so pleased you had such an enjoyable stay and we hope to welcome you again soon.

8/10 (良い)

Garath

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great surroundings beautifully kept property. Rooms and bathrooms reasonable size and comfort.
2023 年 12 月に 5 泊滞在
Managementからの返信 (投稿日 : 2024 年 1 月 9 日)
Thank you for your lovely review. We are so pleased you had such an enjoyable stay and we hope to welcome you again soon.

10/10 (非常に良い)

Louise

2023 年 12 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 1 月 8 日)
Thank you for your 10/10 rating!

8/10 (良い)

Amrit Kaur

良かった点 : 清潔度、スタッフとサービス、客室の快適度
The Spa Hotel
Overall the reception staff were friendly and helpful. They could have been more organised on arrival and seemed preoccupied rather than providing the customary greeting to a new arrival. This was a little off putting at first. They were busy as it was New Year’s Eve and they had multiple bookings. The staff were attentive ahead of the booking and asked if I would like to book in their restaurant. The staff member did not seem keen for me to attend the gala which was taking place on the same night when I suggested it and failed to tell me that the restaurant would be empty and there would be a limited menu. The facilities are a little dated and the spa is small but the spa staff are friendly. The bartender seemed tired and brusque on the first night of my stay but again, they were busy. I was grateful to the reception staff who were attentive to some additional requests. If you are booking solely to use the spa, I believe there are better and bigger facilities but the area is picturesque and there are plenty of good local restaurants and a couple of good fine art galleries in the local vicinity.
2023 年 12 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 1 月 8 日)
Thank you for your kind review. We are so pleased you had an enjoyable stay on the whole. Please be assured that your comments about your check in experience, service in the bar and facilities have been noted and shared with the management team. Thank you for taking the time to review us, we hope to welcome you again soon.

8/10 (良い)

Adrian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 1 月 4 日)
Thank you for your 8/10 rating.

10/10 (非常に良い)

Wendy

カップルで旅行
Beautiful decor, lovely restaurant, great staff.Gorgeous rooms. The only negative is the lack of relaxing spaces to truly relax post treatment as lounge is a thouroughfare and pool small and busy due to children.
2023 年 12 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 1 月 4 日)
Thank you for your lovely review, we are so pleased you had such an enjoyable visit and we hope to welcome you again soon.

10/10 (非常に良い)

perry

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Managementからの返信 (投稿日 : 2023 年 12 月 18 日)
Thank you for your 5/5 rating

10/10 (非常に良い)

Hedvig

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在
Managementからの返信 (投稿日 : 2023 年 12 月 7 日)
Thank you for your 10/10 rating!

8/10 (良い)

Eleanor

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good for the price.
Great staff, nice hotel. There was a Christmas do there the night we stayed so a bit noisy but nothing worse than to be expected and they sounded like they had fun! Spa area a bit small but clean. Bar a bit dated and pricey but the staff are very good.
2023 年 12 月に 1 泊滞在
Managementからの返信 (投稿日 : 2023 年 12 月 5 日)
Thank you for your kind review. We are so pleased you had an enjoyable stay on the whole and found staff friendly however we do apologise if you were disturbed by a function, please be assured your comments have been passed to the management team. Thank you for taking the time to review us, we hope to welcome you again soon.

8/10 (良い)

Paul

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Dated but very pleasant grounds and building Room need a. Upgrade but old fashioned good stuff
2023 年 11 月に 1 泊滞在
Managementからの返信 (投稿日 : 2023 年 11 月 28 日)
Thank you for your review. We are pleased you enjoyed the grounds and liked your stay overall. Please be assured your comments about your room has been noted. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 (非常に良い)

Matt

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Managementからの返信 (投稿日 : 2023 年 11 月 20 日)
Thank you for scoring us 10/10!

10/10 (非常に良い)

paul

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
The property is fantastic. Set in beautiful surroundings. Facilities and staff magnificent. The only downside was they charge for a cappuccino at breakfast. You can have a regular coffee but have to pay for a ‘speciality’ coffee. This lets it down really.
2023 年 11 月に 1 泊滞在
Managementからの返信 (投稿日 : 2023 年 11 月 20 日)
Thank you for your kind feedback. We are so pleased you had an enjoyable stay with us and found staff so helpful. Please be assured your comments about the premium Nespresso coffee has been noted and shared with the management team.

8/10 (良い)

Lydia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice stay. Delicious breakfast.
2023 年 11 月に 1 泊滞在
Managementからの返信 (投稿日 : 2023 年 11 月 20 日)
Thank you for your kind feedback, we're delighted you had an enjoyable stay with us and we hope to welcome you again soon.

10/10 (非常に良い)

Stefan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff, easy access to everything
2023 年 11 月に 2 泊滞在
Managementからの返信 (投稿日 : 2023 年 11 月 14 日)
Thank you for your kind review. We are delighted you had an enjoyable stay with us and we hope to welcome you again soon.

10/10 (非常に良い)

Sandor J.

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 2 泊滞在
Managementからの返信 (投稿日 : 2023 年 11 月 13 日)
Thank you for your 5/5 rating!

10/10 (非常に良い)

Nicholas M

良かった点 : 清潔度
2023 年 11 月に 1 泊滞在
Managementからの返信 (投稿日 : 2023 年 11 月 13 日)
Thank you for your 5/5 rating!

8/10 (良い)

Des

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Pleasant stay, breakfast only warm!
All was good, little details could be improved upon, Breakfast was good also but my pet hate is Luke warm food being served! Hot food direct from the kitchen ( no Buffet ) so great start, but to only find that the mushrooms were at best warm, sausage was warm with no colour to it, followed by cold tomato and dry black pudding (Luke warm) only thing that was hot was the fried eggs? No excuse would understand if on a buffet ( still not acceptable but seems to be the norm!) Staff where very attentive and should have been a much better experience!
2023 年 11 月に 1 泊滞在
Managementからの返信 (投稿日 : 2023 年 11 月 9 日)
Thank you for your kind review. We are pleased you had an enjoyable stay overall and found staff attentive. Please be assured your comments about your breakfast have been noted and shared with the management team. Thank you for taking the time to review us, we hope to welcome you again soon.

8/10 (良い)

Sharon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 2 泊滞在
Managementからの返信 (投稿日 : 2023 年 11 月 9 日)
Thank you

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度
Curate's egg
Reception were excellent, quick, polite and helpful. Would have been nice to have an offer to take my bag up to the room. Room was stiflingly hot and airless but eventually someone came up to open the window for me which required just a bit more force than I had applied. Bed comfortable but pillows like rubber boulders - would have been nice to have a choice - bathroom clean and well organised. Overhead shower in bath not great for women's hair. Do people still steal hangers? This type where you have to detach and reattach the hanger on to the slider on the rail are not only infuriating but less than generous in view of how little they cost in the scheme of things. I would rather have paid £5 more for the room. Was indecisive about having breakfast and unfortunately caved and went in to the dining room which would benefit from some decorative touches to stop it looking like a mass catering cafeteria. What a disappointment in a hotel with such history in a town with a long and famous spa reputation. After 20 minutes I was asked if I'd like tea or coffee and also gave my breakfast choice of poached eggs on granary toast. Twenty minutes later two poached eggs appeared on a cold plate with two unbuttered and barely toasted rubbery triangles of bread (not granary). Eggs perfectly poached but there is something failing between chef and guest which would break my heart if I was cooking. I was disappointed not cross about my stay, needs tweaking to achieve spoily status.
2023 年 11 月に 1 泊滞在
Managementからの返信 (投稿日 : 2023 年 11 月 6 日)
Thank you for your review. We are sorry that there were some disappointing aspects of your stay. Please be assured your comments have been noted and shared with our management team. As your review is anonymous I am not sure when you stayed, which room or whether you spoke to us during your stay so that we could rectify this, nevertheless your comments will certainly be taken on board. Thank you for taking the time to review us.