Ross Park Mall

Place was perfect for me traveling for work

The pool is either very dirty or stained black. Housekeeping took dropping off towels one morning as an excuse to not clean the room at all that day. Room service takes the phone off the hook and doesn't answer. Go downstairs and order the food yourself, they tell you to come back downstairs 9 floors and fetch it yourself or wait. The AC unit was old, was in disrepair and froze over at 3AM. Hotel front desk the next day would not even radio to find out if the repairs had been made and told my wife to let them know if the room was still hot after we left to give them time to make the fix. Just absolute disregard for any guest that's not in a wedding party drinking in the lobby.

Had 3 rooms and things were very inconsistent between them. Two of the rooms had only 1 bath towel, the 3rd room had 3 bath towels, 1 room had 2 chairs, the others had only 1 - all rooms had 2 double beds. The office chair in the room was on the verge of breaking. One room was 10 floors directly above the pool but had a VERY strong pool smell. Thermostat in 1 room worked to raise the temperature but didn't work to lower it. After raising the temp a bit, everything in the room became damp. Staff members were very friendly. Amenities were nice, lobby was clean.