Dear Masanari,We thank you for your feedback. It is always a pleasure to have a returning guest, and we are delighted that you enjoyed your stay. We're sorry you didn't meet up with any of the staff again, but we hope the new one made you feel comfortable anyway.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Guest,We appreciate you sharing your concern, we will certainly look into this matter to ehnance our guests' experience.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Jun,Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience at our hotel. We hope to welcome you back again soon.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Katsuyuki,Thank you for sharing your experience! We are pleased to hear that you found our staff responsive and accommodating. We strive to provide efficient and attentive service, and we are glad that you appreciated our quick responses to your email requests. We look forward to welcoming you back on your next visit.Best regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Atsuko,We thank you for your review. We are pleased to know that you enjoyed your stay and found the room clean and comfortable.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Megumi,Thank you for your rating.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Yasuharu,We thank you for your review. We are glad that you were satisfied with our tasty breakfast and our location. However, we apologize for any inconvenience.We have noted your comments and handed them to our maintenance team to look into. Your feedback is very valuable for us and helps us to maintain our high standards.We look forward to welcoming you back.Kind regardsStefania PesciGuest ReviewsBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Guest,Thank you so much for sharing your experience with us. We are glad to hear that the proximity to Termini Station made your travels convenient, and it's wonderful that you found our housekeeping staff to be sunny and kind.Guest comfort and satisfaction are our top priorities, and we're delighted that you had a positive experience in these aspects. Regarding the city tax, the receipt has been regularly issued. Feel free to contact us; we are at your complete disposal to send you a copy. We hope to have you as our guest again in the future.Kind regardsStefania PesciGuest ReviewsBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Yoshikazu,We thank you for your rating!We look forward to welcoming you back.Kind regardsStefania PesciGuest ReviewsBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Guest,thank you for your rating.We hope to see you again in the future.Kind regardsStefania PesciGuest ReviewsBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Jun,Thank you for your perfect 5/5 rating and for choosing our hotel for your stay. We can't wait to welcome you back again in the future. Best regards,Stefania PesciGuest RelationsBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Tetsuro,Thank you for such great rating!We hope to see you again soon.Kind regardsStefania PesciGuest RelationsBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Koichi,Thank you for your positive rating.We hope to see you again soon.Kind regardsStefania PesciGuest RelationsBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Masafumi,Thank you for your positive rating.We hope to see you again soon.Kind regardsStefania PesciGuest RelationsBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Haruka,Thank you for your positive feedback.We hope to welcome you back in the future.Kind regardsStefania PesciGuest RelationsBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Satoru,thank you for your review and the positive rating. We are glad you found our location convenient and appreciated our cleaness.We look forward to host you againBest regardsStefania PesciGuest RelationsBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Hiroaki,Thank you for your rating.We look forward to welcoming you back again.SincerelyStefania PesciGuest RelationsBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Tomohide,We thank you for your positive rating!We look forward to welcoming you back on a future visit.Sincerely,Stefania PesciGuest RelationsBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Yuka,Thank you for your review. We are glad that our location was convenient for you. However, we are sorry for any inconvenience. We will use your feedback to ensure you a fully satisfying stay next time you visit us.We hope to welcome you back again soon.Kind regardsStefania PesciGuest RelationsBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Guest, Thank you very much for your lovely feedback. It's wonderful to hear that you felt welcome in our property. A message of satisfation like yours is the best reward for our staff. We look forward to welcoming you back again. Sincerely Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

Dear Guest, Thank you for your kind review. We are happy to learn you had a nice stay and we exceeded your expectations. We look forward to welcoming you back on a future visit. Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

Dear Zuleima,We thank you for your review. We are pleased to hear that you enjoyed your stay.We hope to have the opportunity of welcoming you back to our hotel in the future.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Young,We thank you for your feedback.We are sorry for any inconvenience which have impacted your comfort. We work hard to deliver the best experience possible and we are very disappointed that we fell short. We are glad to know that, despite this, you found the room cleam, enjoyed our breakfast and our prime location.We hope that you will allow us the chance to provide you with a better experience in future. Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Wendy,Thank you for your fantastic review! We're glad you enjoyed your stay with us and look forward to welcoming you back soon.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Theodore,Thank you for your detailed review! We're delighted to hear that you enjoyed our central location, and found our rooms nice and clean. We're also glad you enjoyed our rooftop restaurant with its lovely city views. We hope to welcome you back for another wonderful stay soon!Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Wendy,Thank you for your perfect 5/5 rating and for choosing our hotel for your stay.We can't wait to welcome you back again in the future. Best regards,Stefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Anne,Thank you for your wonderful review. It's fantastic to know that you enjoyed your stay with us and that you found it worth the value. We appreciate your kind words and hope to have the pleasure of welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Regina,We thank you for your feedback. We're thrilled that our location, close to the train station, contributed to your enjoyable stay.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Krishnendu,Thank you for sharing your feedback. It is rewarding to know that your overall experience was a pleasant one. We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Manuel,We appreciate your feedback regarding the parking situation. We understand that finding a spot can be challenging in Rome. For this reason, we recommend private parking lots in the area to our guests arriving by car, ensuring a smooth and hassle-free experience.We hope to have a chance to host you again in the future.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Shannon,Thank you for your review. We are delighted to know that every aspect of our hotel was truly appreciated. We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Chère Thérèse,Nous vous remercions beaucoup pour votre avis. Nous sommes heureux que votre expérience etait agréable.Nous espérons qu'il y aura une autre occasion de vous revoir en tant qu'invité.CordialementStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Liebe Regina Maria,Vielen Dank für Ihre Bewertung. Wir freuen uns, dass Sie mit Ihrem Aufenthalt in unserer Struktur voll zufrieden waren und alle unsere Leistungen positiv bewertet haben.Wir hoffen, Sie bald wieder zu sehen.Mit freundliche GrüβenStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Ana,Thank you for sharing your experience. We are glad to hear that you found the hostess at the breakfast polite. However, we regret the issues you encountered with the hop-on hop-off bus, and it's disappointing to hear about the misunderstanding with the ticket payment at the front desk. We will investigate this matter with our staff to ensure better communication and prevent this from happening again. Your feedback is valuable to us, and we hope to have the opportunity to make it right in the future.Best regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Shannon,Thank you for your positive feedback. We are delighted that you enjoyed your stay with us!We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Azzam,Thank you for your positive rating! Your comment will be shared with Domenico. We hope to see you again soon.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Jakub,Thank you for your feedback. We're glad to hear you enjoyed our breakfast and found our staff very nice. Your comment about the bathroom is important to us, and we will use it to make improvements. We hope to welcome you back in the future for an even better stay.Best regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Riley,Thank you for your perfect 5/5 rating and for choosing our hotel for your stay.We can't wait to welcome you back again in the future. Best regards,Stefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Michael,We thank you for your review. We are glad that you enjoyed our location. However, we regret to read that you may have experienced disturbance during your stay. Please do not hesitate to let us know if you are not completely satisfied as our team is always happy to find a quieter room for our light sleepers, once available.We look forward to welcoming you back in the future. Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Dave,We thank you for your feedback. We're sorry you weren't particularly impressed with our hotel and the quality of our services. We strive to ensure our hospitality goes beyond the anonymity of a chain hotel, and we regret not meeting that expectation. Your impressions of the room are important to us, and we will take them into account.Thank you again for sharing your thoughts, and we hope to have the opportunity to better serve you in the future.Best regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Andrea,Thank you for your positive rating.We look forward to welcoming you back.kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Allison,Thank you for your feedback. We are delighted that you enjoyed your time with us and appreciated our convenient location with easy access to nice restaurants.We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Randy,Thank you for your feedback. We are delighted that you enjoyed our location.We hope to see you again in the future.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Laura,Thank you for your positive feedback about our stay. The acknowledgement of the quality of service on the part of a recent guest is the best reward for us.We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Liebe Martina,Vielen Dank für Ihre Bewertung. Wir freuen uns, dass Sie mit Ihrem Besuch zufrieden sind.Wir hoffen, Sie bald wieder zu sehen.Mit freundliche GrüβenStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Henry,Thank you for sharing your feedback with us. We apologize if the room design did not meet your preferences for an extended stay. Regarding the dining experience, we're sorry to hear about the inconsistency you experienced between your two visits. Your feedback will be shared with our restaurant team to ensure a more consistent dining experience.We hope to have the opportunity to welcome you back for a better experience in the future.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Gary,Thank you for your positive feedback.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

Dear Melissa,We regret to receive your 1/5 rating. We would be happy to receive further details to ensure we can serve you better next time.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma