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"Beautiful hotel , very central situated . The room vas beautiful , clean ,comfortable. Very quiet. Restaurant with great staff and we totally enjoyed the food. Undergraund parking was good. The hot tub on the roof was amazing and with great views. Definitely recomanding this hotel ."

"Great stay at this property. Clean rooms, friendly staff, nice breakfast, good access to trails and sites and minutes from National Park"

"Staff were very kind and accommodating"

"Great hotel located close to downtown. Loved the ability to walk most places. Didn’t get a haunted room but there’s always next time!"

"We stayed in a suite for a few nights with our two dogs. It was a great set up for pets and our room was equipped with bowls and two pet beds. I called ahead to confirm that our room was actually pet friendly as we have had issues in the past booking “pet friendly” hotels through Expedia and then arriving to the hotel to only no-pet rooms available. They had a welcome note with our dogs’ names, treats, and extra poop bags in the room for us when we arrived. The hotel had lots of areas to take your pets out and even had treats for sale in the main office. The suite itself was great with a fireplace and lots of space. The restaurant attached to the hotel also has a pet friendly patio which was really lovely. The rooms and the heating/cooking system are a bit dated but the room was really clean and comfortable. We would definitely stay here again."

"They have done a really nice job with the renovations here. The hot tub area offers lovely views…parking is plentiful, the staff are very pleasant and there are two outdoor patios to enjoy your morning coffee or afternoon bites. Everything is still within a 15 minute walk of the main action on Banff Ave. the fresh tea and coffee selection for the rooms and pour over coffee apparatus is a nice touch too!"

"Poor check in. Rooms weren’t ready and the front desk staff weren’t very helpful. We were gratefully given rooms beside each other, as previously requested. Beds were very comfortable and the rooms were laid out very well. There was a small blood stain on a pillow case as well as the bathroom was not cleaned very well. No conditioner. The hotel is in an excellent location with beautiful surroundings right beside the riverfront park. Very nice lounge & restaurant."

"Good location. One staff member was quite unhelpful and unfriendly which kind of tainted our experience. Also wish our room had a view of the mountains"

"We have stayed at this resort many times we have a dog we love the location the amenities are great and I would recommend it for all Travellers"