ロビー

カンブリア ホテル ロックビルの口コミ

3.5 out of 5
カンブリア ホテル ロックビル
1 Helen Heneghan Way Rockville, Rockville, MD

口コミ

9.2

とても素晴らしい

評価 10 - 1002 件の口コミ中 684 件が非常に良い" "
評価 8 - 1002 件の口コミ中 214 件が良い" "
評価 6 - 1002 件の口コミ中 57 件が普通" "
評価 4 - 1002 件の口コミ中 26 件が不満" "
評価 2 - 1002 件の口コミ中 21 件が非常に不満" "

9.4/10

清潔度

9.2/10

スタッフとサービス

8.6/10

設備とサービス

9.2/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent hotel
Staffs were friendly and professional. Room was clean and comfortable. About 7min from Rockville station. It’s located in Town Square. There are variety of restaurants and shops in neighborhood.
2019 年 6 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2019 年 6 月 24 日)
Dear Guest, we appreciate your glowing feedback of your stay at Cambria Hotel & Suites Rockville! We are devoted to providing outstanding service and spotless accommodations, so we are happy to know we met your expectations. We are also glad you appreciated our convenient location close to area restaurants and shopping. We hope you will make us your home away from home whenever you are in town. Kevin Keogan, General Manager

6/10 (普通)

Agnes

家族旅行
I don't mind not having the room cleaned and fresh towels every day but you need to ask for the room to be serviced a day in advance. The room had a very unpleasant smell and only one of the windows in the room could be cracked open.
2024 年 5 月に 5 泊滞在

10/10 (非常に良い)

DAVID、REISTERSTOWN

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were welcoming and the area around has everything. Great spot in Rockville.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear David, Thank you for the positive review and for taking the time to recognize Cambria Hotel Rockville. We are delighted to know how much you enjoyed our convenient location as well as the excellent service provided by our staff. Thank you for being our guest. We look forward to welcoming you back to the city. Jeremy El-Ella, General Manager

10/10 (非常に良い)

paul

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Helpful staff and nice area of town
2024 年 5 月に 2 泊滞在
Jeremy El-Ella General Managerからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Paul, Thank you for the positive review and for taking time to recognize Cambria Hotel Rockville. We are delighted to know how much you enjoyed our location as well as the excellent service provided by our staff. Thank you for being our guest. We look forward to welcoming you back to the city.Jeremy El-EllaGeneral Manager

10/10 (非常に良い)

Azuma

良かった点 : スタッフとサービス
気になった点 : 清潔度
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Azuma, Thank you for the generous rating of Cambria Hotel Rockville. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to our area.Jeremy El-Ella,General Manager

10/10 (非常に良い)

Arkadeep

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great stay
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Arkadeep, Thank you so much for the perfect rating of your time at Cambria Hotel Rockville. It is always a pleasure to know when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Jeremy El-Ella,General Manager

10/10 (非常に良い)

Anthony

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Anthony, Thank you for your five-star review of Cambria Hotel Rockville. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you again soon.Jeremy El-EllaGeneral Manager

8/10 (良い)

MING

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
very nice place to stay, close to Metro station. if they provide free breakfast, it would be 5 star.
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Ming, Thank you for choosing to stay with us at Cambria Hotel Rockville. We are glad to know you overall had a pleasant stay and that our location close to the Metrio station was perfect for your travel plans. That said, we care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your feedback and look forward to welcoming you again.Jeremy El-EllaGeneral Manager

6/10 (普通)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Separate parking is way too expensive. Stayedb there for one night and had a $32 parking fee from the hotel the following morning
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Michael, Thank you for sharing your experience at our hotel and mentioning how much you enjoyed your overall stay. However, we regret that you were disappointed with our parking cost. This fee is competitively priced and posted on our website so guests can have this information before booking with us. Thank you again for your feedback. We appreciate your business, and we hope to see you the next time you visit the area.Jeremy El-EllaGeneral Manager

10/10 (非常に良い)

James

家族旅行
Very nice location
2024 年 5 月に 3 泊滞在
Ownerからの返信 (投稿日 : 2024 年 5 月 6 日)
James, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 (非常に良い)

Matt

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very polite and friendly staff made checking in easy. My room was nice, I love the bathroom mirror Bluetooth speaker
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Matt, Thank you for being our guest at Cambria Hotel Rockville and for sharing your five-star rating. We are delighted to have exceeded your expectations. We are especially pleased you loved our courteous associates and relaxing accommodations. We look forward to your next visit.Jeremy El-EllaGeneral Manager

8/10 (良い)

Hye Sul

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Ms. Sul, All of us at Cambria Hotel Rockville appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon.Jeremy El-EllaGeneral Manager

10/10 (非常に良い)

Chau

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel room has modern decoration, very clean, comfortable beds.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Chau, Thank you for your five-star review of Cambria Hotel Rockville. We are glad that you loved our modern and spotless accommodations. We are also delighted that you loved our comfortable beds and got a great night's sleep. It is our top priority to provide a refreshing, relaxing stay to every guest; therefore, we appreciate your kind remarks. Thank you again, and we look forward to your next visit.Jeremy El-EllaGeneral Manager

8/10 (良い)

Regina

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I like the location of the hotel which helped out for the event attending
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Regina, Thank you for choosing Cambria Hotel Rockville. We are glad our location worked well for you and that you had an overall pleasant time with us. We appreciate you being our guest and look forward to your next stay. Jeremy El-Ella General Manager

10/10 (非常に良い)

lorene

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We watched this hotel being built while we lived in Rockville and I'm so glad we had the chance to stay here. The staff were wonderful and the property was a delight.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Lorene, Thank you for the wonderful review of your stay at our well-kept property. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for staying with us, and we hope to be your hotel of choice every time you visit. Jeremy El-EllaGeneral Manager

8/10 (良い)

Mariah

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Place was nice
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Mariah, Thank you for your kind rating! We are glad you had such a positive experience during your time at Cambria Hotel Rockville, as we are committed to providing exceptional service to every guest. We look forward to welcoming you back and wish you all the best.Jeremy El-EllaGeneral Manager

10/10 (非常に良い)

andrew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great rooms
2024 年 4 月に 2 泊滞在
Jeremy El-Ella General Managerからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Andrew, Thank you for your kind words about our hotel. We are delighted to know that you had an excellent stay with us. We are particularly glad your room provided all the comforts you expected and that you enjoyed all of the in-room amenities we provide. Thank you for recommending Cambria Hotel Rockville to future guests. We look forward to welcoming you back soon.Jeremy El-EllaGeneral Manager

6/10 (普通)

Jennifer

Lack of daily room.cleaning , and even when I scheduled a 2-day schedule abd fresh towels, it was not performed. Had to go to the desk at night and ask for towels. They seemed surprised the cleaning was not performed even though we were on the list - maybe housekeeping said they did it, but they didn't. The shower/bath tiles were quite sticky.
2024 年 4 月に 3 泊滞在
Jeremy El-Ella General Managerからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Jennifer, Thank you for your recent review. We are sorry that you had some service issues in your room; this is unacceptable by our standards. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. What you experienced is not typical, and we would love for you to give us another try to show you our commitment to exceptional hospitality.Jeremy El-EllaGeneral Manager

8/10 (良い)

Olabisi

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Olabisi, Thank you for the kind review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Cambria Hotel Rockville, and we look forward to your next stay.Jeremy El-Ella,General Manager

10/10 (非常に良い)

Kevin

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great access to Metro
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Kevin, Thank you for reviewing your stay with Cambria Hotel Rockville. We are delighted to hear that you could explore the landmarks and attractions of D.C. with the Metro conveniently located just moments away from our property. We hope your adventures in the nation's capital were filled with excitement and discovery. Our team is committed to ensuring you have a memorable and enjoyable experience with us. We look forward to hosting you again soon!Jeremy El-Ella,General Manager

10/10 (非常に良い)

Monica

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s a great safe, comfortable and relaxing property
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Monica, Thank you for your kind words on Cambria Hotel Rockville. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we are thrilled to hear that you had a pleasant stay and found our property safe. We look forward to welcoming you back again in the future. Jeremy El-Ella,General Manager

10/10 (非常に良い)

Jay

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Jay, Thank you for choosing to stay at Cambria Hotel Rockville. We are delighted to hear that you appreciate our hotel's fantastic location in Rockville. Our proximity to both the bustling business community and the serene natural attractions offers guests the perfect balance during their stay. Additionally, with Washington Dulles International Airport only 25 miles away, travelers can easily access our hotel. We hope you have a wonderful experience during your time here.Jeremy El-Ella,General Manager

10/10 (非常に良い)

Jessica

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to the metro station which was very convenient.
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Jessica, Thank you for your five-star review of Cambria Hotel Rockville. We are glad our location was convenient for everything you wanted to do on this visit. It was a pleasure accommodating you, and we look forward to your return.Jeremy El-Ella,General Manager

8/10 (良い)

Lynette

2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Lynette, Thank you for choosing Cambria Hotel Rockville. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Jeremy El-Ella,General Manager

10/10 (非常に良い)

Margaret

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent staff! Clean place!!
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Margaret, Thank you for the excellent review of your stay at Cambria Hotel Rockville. We are thrilled to read that you loved our well-maintained property along with the exceptional service from our devoted associates. It was a pleasure hosting you, and we look forward to your next visit.Jeremy El-Ella,General Manager

4/10 (不満)

Mariya、Morganville

家族旅行
気になった点 : 清潔度
You get what you pay for. It’s an average three-star hotel with a motel feel. Everything is modest: service, cleanliness, uncomfortable beds, scratchy towels, and unimpressive neighborhood. For some reason, it’s advertised as a charming neighborhood hotel - this is really misleading. One thing to be aware of is that we were on the second floor and it was loud outside at night.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear Mariya, Thank you for allowing us to host your recent visit to the city. Our first priority is customer satisfaction; therefore, we sincerely regret that this was not your experience. We are disappointed to learn of the multiple issues you had in your room, as well as the noise disturbances you experienced during your stay, and we genuinely regret not meeting your expectations with our services. We completely understand your frustration and the inconvenience this caused you. Your satisfaction is important to us, and we will be using the feedback you gave us to ensure we offer a better experience for guests in the future. We are grateful for your patience and hope you will consider staying with us again so that we can regain your trust.Jeremy El-EllaGeneral Manager

10/10 (非常に良い)

Aleia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Enjoyed my stay at the Cambria. The room and property was clean and the area has lots of dining options.
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Aleia, Thank you so much for your outstanding review of Cambria Hotel Rockville. We are glad that everything went well during your stay and that our fresh accommodations and convenient location made for a memorable experience. Thank you for choosing us, and we hope to have the opportunity to welcome you back any time you are in the area.Jeremy El-EllaGeneral Manager

2/10 (非常に不満)

Zifei

2024 年 3 月に 2 泊滞在
Jeremy El-Ella General Managerからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Zifei, Thank you for your rating regarding your recent stay. Our staff strives to ensure an exceptional experience for each guest. Therefore, we are very sorry for not meeting these expectations. We hope you will give us another opportunity to show you our hospitality and to prove that we truly value your patronage.Jeremy El-EllaGeneral Manager

6/10 (普通)

Echo、HARMONY

カップルで旅行
良かった点 : 清潔度
Clean hotel! Bar/restaurant closed. Very little information given at check in. How will parking go? No idea. I was simply asked for my credit card and given my keys, room number, and she pointed to the elevator. Super convenient location for metro! Great dining options nearby also!
2024 年 3 月に 1 泊滞在
Ownerからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 (非常に良い)

Pedro

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great place
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 23 日)
Dear Pedro, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure to host you at Cambria Hotel Rockville; we hope to see you again soon. Jeremy El-Ella,General Manager

10/10 (非常に良い)

Ashley

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good place to stay and convenient for DC travel via metro. Only downside was the shower which was just a strange model.
2024 年 3 月に 2 泊滞在
Ownerからの返信 (投稿日 : 2024 年 3 月 21 日)
Ashley, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 (良い)

Jennifer

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The only thing we didnt like was the a/c was locked out at 68 degrees so we could not lower it to our comfort level. We asked for a fan to help keep the room cool at night to sleep and were told they did not have fans..
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Jennifer, Thank you for choosing to stay with us and for taking the time to post a review. We are pleased to know that you enjoyed your stay except for the concern you outlined with the air unit in your room. We have taken note of your feedback and it will be conveyed to our team. We also regret not meeting some of your expectations. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. It was a pleasure having you as our guest, and we hope to make your stay perfect the next time you are in the area. We look forward to your next visit.Jeremy El-EllaGeneral Manager

10/10 (非常に良い)

Darius

2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Darius, Thank you for your fantastic rating. We are delighted to know you loved every aspect of our hotel. We look forward to welcoming you back soon to Cambria Hotel Rockville. Jeremy El-Ella General Manager

8/10 (良い)

Tamara

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff was nice, but not welcoming. The room was clean, but there were a few hairs around the sink area upon arriving. Other than that, it’s a nice hotel.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Tamara, Thank you for sharing your recent review of our hotel. We were happy to read that you enjoyed your overall stay, except for the oversights made while servicing your room. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. We hope to have another opportunity to welcome you back to our hotel soon.Jeremy El-EllaGeneral Manager

10/10 (非常に良い)

Matthew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 17 日)
Dear Matthew, Thank you for your five-star review of Cambria Hotel Rockville. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to welcoming you back soon.Jeremy El-EllaGeneral Manager

8/10 (良い)

Michael

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very beautiful hotel, i enjoyed my stay.
2024 年 3 月に 1 泊滞在
Ownerからの返信 (投稿日 : 2024 年 3 月 15 日)
Michael, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 (非常に良い)

Shantelle

出張, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Family friendly. I would stay again.
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Shantelle, Thank you for including Cambria Hotel Rockville in your travel plans. We are thrilled that you enjoyed the family-friendly features we offer. Our team works hard to provide all of our guests with a memorable stay. Thank you for your kind comments, and we look forward to having you visit again.Jeremy El-EllaGeneral Manager

8/10 (良い)

James

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ideal hotel, clean and well located. Also very friendly and helpful staff. No room service. But lots of restaurants nearby.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear James, Thank you for sharing your feedback regarding your recent stay at Cambria Hotel Rockville. We are delighted to hear that you enjoyed our convenient location near diverse dining options, spotless accommodations, and impeccable service. However, we regret not meeting all of your expectations. Your comments are invaluable as they guide us in our continuous commitment to improvements to our overall guest expereince. We appreciate your understanding and look forward to welcoming you back the next time you are in the area.Jeremy El-Ella,General Manager

8/10 (良い)

Michael

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 10 日)
Dear Michael, All of us at Cambria Hotel Rockville appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon.Jeremy El-EllaGeneral Manager

10/10 (非常に良い)

Lynn

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Charles -- front desk staff person -- went WAY above and beyond helping me find my way to parking/the hotel amid darkness, rain, and traffic -- really made my stay GREAT. Thanks so much.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Lynn, Thank you for selecting Cambria Hotel Rockville. We are fortunate to have such thoughtful and exceptional team members as Charles and will be sure to share your kind words with him as well as our entire team. It was a pleasure hosting you, and we look forward to seeing you again soon. Jeremy El-Ella General Manager

10/10 (非常に良い)

Lumy、Heathsville

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I previously had a preferred hotel to stay in the DMV area but this may be my new favorite. It is a newer property, modern furniture, spacious, close to main arteries. Parking is underground so very easy.
2024 年 2 月に 3 泊滞在
Ownerからの返信 (投稿日 : 2024 年 2 月 29 日)
Lumy, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

6/10 (普通)

benjamin

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The staff especially Charles at the front desk are excellent!The location is great, the rooms are spacious. I really like this hotel. I must say I would have given it an even better rating if the was a clock in the room. Who in corporate doesn't think a phone needs to be in a guest room. Really...
2024 年 2 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Benjamin, Thank you for being our guest and sharing your experience. We are sorry for not meeting some of your expectations and the disappointment you had with the phone in your room. We are grateful for your feedback as we strive to improve our performance. On a positive note, we are glad you liked our ideal location, spacious accommodations, and the attentive service from Charles. We hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Jeremy El-Ella,General Manager

2/10 (非常に不満)

laurie

2024 年 2 月に 2 泊滞在
Ownerからの返信 (投稿日 : 2024 年 2 月 27 日)
Thank you for taking the time to review us, Laurie. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 (非常に良い)

Julia、Converse

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good customer service , efficient service when needed , excellent location safe and near restaruants and metro station .
2024 年 2 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Julia, Thank you for the excellent review of your stay at Cambria Hotel Rockville. We are thrilled to read that you loved our ideal location which was convenient for your plans in addition to the attentive and thoughtful service provided by our devoted associates. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Jeremy El-Ella,General Manager

4/10 (不満)

Nicole

家族旅行
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
Do not stay.
I booked my Aunts into this hotel using a mix of points and funds. Upon checking in they couldnt find our reservation, refused to take the hotel.com number, and i had to contact hotels.com service which called tge hotel right away. Our reservation was found with the number the desk clerk wouldnt take from me AND she didnt understand the name i was giving her, was not pronounced ren and thus didnt see it. After check in my Aunts go no towels for three nights, no room service, no trash collection, and no soap or shampoo. It was a horrible hotel for them.
2024 年 2 月に 3 泊滞在
Ownerからの返信 (投稿日 : 2024 年 2 月 26 日)
Thank you for taking the time to review us, Nicole. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

10/10 (非常に良い)

Glenn、Oceanside

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent hotel. Clean and quiet. Neighborhood was safe and tons of restaurants
2024 年 2 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Glenn,We are delighted you had a great experience at Cambria Hotel Rockville. It is great to read you loved our location close to many points of interest. We look forward to your next stay. Jeremy El-EllaGeneral Manager

8/10 (良い)

Pauline

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Pauline, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Cambria Hotel Rockville. We look forward to your return and wish you all the best with your future travels.Jeremy El-Ella,General Manager

10/10 (非常に良い)

Timothy

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Timothy, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Cambria Hotel Rockville. We hope to have the pleasure of doing so again on your next visit to the area.Jeremy El-Ella,General Manager

8/10 (良い)

Veronica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Comfortable stay so can't really complain. I expected the room decor to be a bit more pleasant but it felt a bit Spartan and dark. Nothing wrong, just not as nice or warm feeling as other hotels. Service was mixed since most of the front desk staff were not keen on making eye contact. Restaurant service was excellent. Damaris and the bartender were kind and made the experience a better one. Location is good since you can walk to many shops, restaurants and coffee shops. Lots of parking options. I was able to mix garage and street parking instead of the daily parking charge due to my schedule.
2024 年 2 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Veronica,Thank you for your five-star review of Cambria Hotel Rockville. We appreciate you mentioning our location to many points of interest and the excellent service provided by Damaris and the bartender. We value your comments regarding our overall look of the property and the service provided by our front desk staff. We value your patience in this matter and appreciate you bringing this to our attention. Thank you again for your review. We hope to see you soon!Jeremy El-EllaGeneral Manager

10/10 (非常に良い)

Kyshina

2024 年 2 月に 3 泊滞在
Ownerからの返信 (投稿日 : 2024 年 3 月 21 日)
Kyshina, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.