2/10 (非常に不満)
Deborah
家族旅行
2024 年 12 月 2 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
I have stayed in this hotel several times over the past years I come home once or twice a year. However the service at this hotel has gone downhill and it is continuing to go downhill. Our toilet did not want to flush when I called the front desk I was informed by the man that runs the place that they had a plunge or down there in the office and I said well can someone come up and plunge the toilet and he informed me that they do not plunge toilets. No soda in the soda machine no snacks in the snack machineNo continental breakfast so no food of no kind anywhere on the premises. The lighting is horrible throughout the entire room except right by the bed the lighting around the sink area makes no sense at all you cannot even use that area to put your makeup or anything on because the lights are like reflecting off of the orange wal The beds move all over the floor every time someone turns over no matter what size they are they're not fastened down at all. I spend a lot of money in your hotel as well as a lot of other people and it's not worth listen all. I specifically called the hotel after I made my reservations and asked them to make sure that I got a downstairs room the gentleman running the place again told me yes we will have you one when you get here and I said what do you need my name or anything and he goes now we will have your room when you get here doupstairs well when I get there there's no room downstairs the next day I go down and ask there's still no rooms downs
Deborah
2024 年 11 月に 3 泊滞在