Our stay can only be summed up as horrible experience with no water coming out on the bathtub while basin had albeit cold. Dirty too. In the morning, we were moved to a better room but lower than the package we had paid for.
Kenneth
2023 年 4 月に 2 泊滞在
8/10 (良い)
sibusiso
2022 年 11 月 13 日
sibusiso
2022 年 11 月に 1 泊滞在
2/10 (非常に不満)
Sithembile
家族旅行
2022 年 3 月 26 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
So Dissapoited
I booked online 2 rooms for 4 people. The booking was confirmed they sent us email Indeed it was two rooms one with a king bed and the other with 2 double beds. The day before the trip we received on other email confirming our booking. When we arrived at the reception they said the is no room under my name I showed them the email they asked me to forward the email to them, after a while everything that was written on the email changed and the room was one room with 2 bedrooms, I asked them how did they changed it. They said it's the email I sent to them, I asked if it is possible to share a room with kids, non responded to that, we had to leave and find the place that would accommodate us and kids. We were so dissapoited about their doing