If you have stayed at a pod hotel in Japan, this is not the same experience. While the pods themselves are comfortable and neat, the facilities are not. The mens bathroom was a mess. Every shower stall had something broken in it; the shower faucets were hard to manage; all the shower heads were calcified;and people left their old soaps. This latter point is probably why the company does not provide soap. Even so, it was a disorganized and unappealing mess. Towels are an additional charge. Pods are not cleaned daily. Note also: the front desk is not manned 24/7 and the dorms are not divided by sex.