Dear Laura,Thank you for sharing your feedback. We're concerned about the challenges you faced during check-in and with parking. Your comments regarding the street noise and inconsistent information from our front desk are noted, and we will address these issues to improve our service. We're glad you found the room nice and appreciate your insights as we strive to enhance our guest experience.Sincerely,Ramon Villegas - General Manager

Dear Duane,Thank you for providing your review of Whitney Peak Hotel. It is wonderful to hear you enjoyed our fitness facilities. Having a well-equipped gym is important to us, so we're glad it met your needs. We look forward to welcoming you back soon.Sincerely,Ramon Villegas - General Manager

Dear Margaret,Thank you for providing your review. It saddens us to hear your experience was less than perfect during your stay. Your feedback regarding the breakfast, gym, and room issues is appreciated. We will use this to help provide a more comfortable environment when making future changes. Please know that we do have a parking garage that is not attached to the building. There is self-parking and also valet service available for this. We hope you will consider staying with us again to see how we have improved.Sincerely,Ramon Villegas - General Manager

Dear Brent,Thank you so much for taking the time to share your thoughts with us. We are delighted you had an enjoyable visit, and we appreciate you mentioning our excellent amenities. It was a pleasure having you here, and we hope you return soon!Sincerely,Ramon Villegas - General Manager

Dear Donna,Thank you for choosing Whitney Peak Hotel. It's wonderful to learn that our quiet accommodations provided a restful spot to retreat to after your half marathon! Please come back soon, as returning guests are always a welcome sight.Sincerely,Ramon Villegas - General Manager

Dear Daniel,We would like to apologize for any inconvenience you experienced. We strive to provide our guests with comfortable accommodations and do our best to ensure that our rooms remain cool during hot weather. In the future, please let us know if you encounter any concerns during your visit so we can address them as soon as possible. We appreciate your review and hope you will consider staying with us again for a more exceptional stay in the future.Sincerely,Ramon Villegas - General Manager

Dear Shanicka,We enjoyed hosting you at Whitney Peak Hotel. Thank you for the positive feedback on our spacious accommodations and beautiful property in Reno. The pleasure was all ours, and we hope you return soon. Sincerely,Ramon Villegas - General Manager

Dear Shauna,Our Whitney Peak Hotel team is delighted you enjoyed your stay with us. Thank you for highlighting our beautiful views, and we trust you had a comfortable visit. Welcoming you back would be an honor, so please return soon for another memorable time.Sincerely,Ramon Villegas - General Manager

Dear Eduard,Thank you for choosing to stay with us! We take great pride in delivering an exceptional experience for our guests, so we're delighted to hear that we met your expectations. If there's anything we can do to further enhance your stay in the future, please don't hesitate to let us know. Your feedback is invaluable to us, and we look forward to welcoming you back again soon.Sincerely,Ramon Villegas - General Manager

Dear Laurel,Thank you for taking the time to share your experience. We are pleased to hear that you enjoyed your dinner with us. However, we're sorry about your discomfort due to the room temperature and the lack of lunch options. Your feedback is appreciated as it helps us improve our guest experience. We will promptly address these matters and hope to welcome you back soon for an improved experience. Sincerely,Ramon Villegas - General Manager

Dear Maria,It is wonderful that you appreciated your time with us at Whitney Peak Hotel, and we thank you for spotlighting our comfortable accommodations and outstanding service. Should you return to Reno, we would love to host you again for another flawless experience!Sincerely,Ramon Villegas - General Manager

It was a pleasure having you and your family as our guests recently. We're pleased you had an enjoyable overall visit! Your feedback about our offerings, as well as the availability of the executive lounge, will be shared with our internal team for further consideration, as we are always seeking ways to improve. Thank you for your review, and we hope you return soon.Sincerely,Ramon Villegas - General Manager

Dear Lynne,We're so thrilled to know that our prime location, as well as our friendly team members, left a positive impression on you! Thank you so much for the perfect rating and we hope to see you again in the future. Sincerely,Ramon Villegas - General Manager

Dear Robyn,Thank you for taking the time to provide your feedback about your recent stay. We are happy that you found our rooms to be nice and you were able to get a replacement television to enjoy. However, we are sorry to hear about the thermostat and safe. Please know, that our staff is readily available to assist with anything that comes up during your visit to make your stay as comfortable as possible. We do hope you'll consider staying with us again when you're in the area so we can provide you with the stay you expected.Sincerely,Ramon Villegas - General Manager

Dear Mylynn,Thank you for taking the time to leave us a review. We are honored that you enjoyed your accommodations. We are saddened that it seems you didn't enjoy our restaurant. You are always welcome to bring your concerns to us while staying on the property so we can ensure to serve you better. It will be our pleasure to welcome you back soon at Whitner Peak Hotel. Sincerely,Ramon Villegas - General Manager

Dear Ron,Thank you for sharing your feedback. We appreciate your acknowledgment of our hotel's convenient location, and we hope to have the chance to welcome you back and exceed your expectations.Sincerely,Ramon Villegas - General Manager

Dear Roger,We appreciate you sharing your feedback with us. Please accept our sincere apology for amenities that weren't up to your expectations. Your comments will help us as we continue making improvements. However, we're glad our convenient location and clean accommodations were satisfactory. Thank you for reaching out and we hope for an opportunity to deliver a better stay in the future.Sincerely,Ramon Villegas - General Manager

We're proud to include you among our returning guests. It's great to know that you and your dog always feel welcome while you're here. Please come see us again soon at Whitney Peak Hotel!Sincerely,Ramon Villegas - General Manager

Dear Theresa,We are so sorry to hear about your experience. Had we known of your discomfort, we would have done our best to provide a solution. Please know that our team is always happy to lend a helping hand and make corrections where needed. That said, we will determine your room and ensure it's given extra attention. We will also do better at maintaining a quiet and comfortable atmosphere moving forward. Thank you for your feedback. Sincerely,Ramon Villegas - General Manager

Dear Paige,Thank you for choosing Whitney Peak Hotel! Our priority is providing excellent service and a comfortable stay, and we're glad we could meet your expectations. We look forward to welcoming you back for another great visit!Sincerely,Ramon Villegas - General Manager

Dear Ken,Thank you for sharing your great experience with us. Your feedback helps us continue to provide exceptional experiences for all our guests.Sincerely,Ramon Villegas - General Manager

Dear James,Thank you for choosing Whitney Peak Hotel and for sharing your lovely, five-star review. We are delighted you were impressed with our wonderful sauna and look forward to welcoming you back for another relaxing getaway.Sincerely,Ramon Villegas - General Manager

Dear Jaime, Thank you for choosing Whitney Peak Hotel and for sharing your great rating with us. We are proud to hear our friendly staff helped make your stay exceptional. We look forward to welcoming you back the next time you visit Reno. Sincerely,Ramon Villegas - General Manager

Dear Marion,Thank you for taking the time to share your experience with us. We are thrilled that you recommend us to other guests thanks to your wonderful experience with our dining experience, beautiful hotel, and friendly team members. Your suggestions in regard to the beds will be taken seriously, and we will be sure to share them with our team for improvement. We look forward to having you as a guest again. Sincerely,Ramon Villegas - General Manager

We always enjoy hearing from our guests, and we're so pleased you and your dog always feel welcome when you stay with us. Please accept our apologies for any confusion about parking. The fee only applies to reservations made via third-party sites. The next time you're in the area, please come see us again.Sincerely,Ramon Villegas - General Manager

Dear Jessica,It was a pleasure to spend the snowstorm with you at Whitney Peak Hotel, and we are delighted to know you had a relaxing, enjoyable stay. Your kind comments about our wonderful staff and peaceful, spacious accommodations are appreciated and will be shared with the team. We look forward to welcoming you back for another five-star experience. Sincerely,Ramon Villegas - General Manager

Dear Steve and Jennifer,It was a pleasure to host you at Whitney Peak Hotel. It's lovely to read your compliments on our immaculate environment and delicious restaurant. Thank you for the kind review, and we hope to welcome you back. Sincerely,Ramon Villegas - General Manager