テラス / パティオ

コートヤード・リノ・ダウンタウン/リバーフロントの口コミ

3 out of 5

口コミ

8.8

非常に良い

評価 10 - 577 件の口コミ中 353 件が非常に良い" "
評価 8 - 577 件の口コミ中 141 件が良い" "
評価 6 - 577 件の口コミ中 46 件が普通" "
評価 4 - 577 件の口コミ中 23 件が不満" "
評価 2 - 577 件の口コミ中 14 件が非常に不満" "

9.4/10

清潔度

9.0/10

スタッフとサービス

8.4/10

設備とサービス

9.2/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Ken、大阪府茨木市

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
場所も中心部にほど近く、周囲に美味しいレストランもあります。スタッフはフレンドリーで、部屋も必要なものが全て揃っていて快適でした。エアコンのタイプが古いのが気になった程度です。
2019 年 12 月に 1 泊滞在

6/10 (普通)

Jesse

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 設備とサービス
Not a very notable destination. Common areas were clean. Room was decent. Staff was ok, but minimal and transactional in engagement. No perks like coffee in the morning. Overall a mediocre experience.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 22 日)
Jesse,Thank you for sharing your feedback. It is good to hear that the common areas were clean and your room met your expectations. Your comments about team members and amenities are valuable and noted for future improvements. We strive to provide a better experience and appreciate your comments.

6/10 (普通)

Patricia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I was excited to stay at a property in downtown Reno that wasn't a casino. Unfortunately, the location didn't feel safe for walking and the bed was not comfortable. This hotel is fairly new, I was surprised that the mattress was saggy. I don't think I will book it again.
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 14 日)
Patricia, it's regrettable to hear your recent stay did not meet your expectations. Your feedback regarding the surroundings and bedding comfort is taken seriously. Our accommodations are typically praised for their comfort, and your experiences seem out of the ordinary. We're committed to providing a pleasant stay for all guests and will ensure your comments are addressed in our continuous efforts to improve. Please reconsider staying with us again as we're confident we can provide a better experience.

10/10 (非常に良い)

Todd

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice staff, nice and clean room, good location.
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 8 日)
Todd, we're thrilled to hear that you appreciated our diligent team members, pristine rooms, and strategic location at Courtyard Reno Downtown/Riverfront. Your satisfaction is our top priority and your kind recognition means the world to us. We hope to welcome you back in the not too distant future!

10/10 (非常に良い)

Jason

2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 26 日)
Thanks for the amazing rating, Jason!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Courtyard Reno Downtown/Riverfront!

8/10 (良い)

Arturo

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property was located across from the ballpark. Parking was a little bit hard because there was a game going on and the parking structure was for the stadium patrons as well. Overall I think it was ok. The staff was friendly and the room decent.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 3 日)
Arturo, it's pleasant to hear you appreciated the prime location of Courtyard Reno Downtown/Riverfront and found our team members friendly. We acknowledge that the parking situation can sometimes be influenced by local events. We're encouraged by your review and assure you that making every stay excellent is our top priority. We look forward to your next visit.

6/10 (普通)

Lillian

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Parking
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 5 日)
Lillian, we understand that convenient parking is an important aspect of any stay. We're currently exploring options to improve this aspect. We appreciate your feedback, and hope to make the necessary improvements in the near future.

4/10 (不満)

John

気になった点 : 施設のコンディションと設備
Over priced outdated
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 1 日)
John, it's regretful to read that your stay did not meet your expectations. In terms of value and property aesthetics, we are consistently examining ways to ameliorate and modernize. We sincerely appreciate your feedback and hope to have the opportunity to provide a superior experience in the future.

4/10 (不満)

Lani Kai

No maid service. Broken equipment in the gym. Bad coffee.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 23 日)
Lani, we regret hearing about your recent stay with us. It's disheartening to know you experienced shortcomings in our gym amenities and coffee quality. Routine room servicing is essential and we apologize if you missed this service during your stay. We appreciate your feedback and it helps us highlight the areas we need to focus on improving.

10/10 (非常に良い)

Lisa

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All was good
2023 年 12 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 19 日)
Lisa, we're thrilled to receive your favorable feedback regarding your experience at Courtyard Reno Downtown/Riverfront. Our team loves to know our guests had an enjoyable stay. We look forward to hosting you again in the future.

8/10 (良い)

Rita

良かった点 : スタッフとサービス
.
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 2 日)
Rita, thank you for your feedback. It's heartening to know that your stay at Courtyard Reno Downtown/Riverfront was satisfying. We're committed to making every guest's experience unforgettable, and your review is a testament to that. Hope to have the pleasure of welcoming you back soon.

10/10 (非常に良い)

Dawn

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Dana was amazing
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 1 日)
Dawn, it’s fantastic to hear how much you appreciated Dana during your visit to Courtyard Reno Downtown/Riverfront. It is people like Dana that truly make a lasting impression on our valued guests. We'll share your lovely compliment with her. It’s our goal to provide a memorable experience and we're glad we achieved that with you!

10/10 (非常に良い)

Girija、fremont

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 30 日)
Thanks for the outstanding rating, Girija!We're delighted your time at Courtyard Reno Downtown/Riverfront was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 (非常に良い)

Nicole

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great staff!
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 19 日)
Nicole, we appreciate you taking the time to leave us your feedback. It's gratifying to hear your positive remarks about our team members at Courtyard Reno Downtown/Riverfront. We hope to see you again soon.

10/10 (非常に良い)

Lorena、West Covina

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Enjoyed staying here very much but felt that the gym could use more equipment. It only had 2 treadmills, 2 elliptical machines and a weight set with 2 benches...everything else was great. Bed was comfortable, room was clean and staff was really nice.
2024 年 3 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 13 日)
Lorena, thanks for sharing your experience at the Courtyard Reno Downtown/Riverfront. It's great to hear that you enjoyed the comfort and cleanliness of your room, and found our team members pleasant. As for your feedback regarding our fitness center, it is duly noted and will be taken into account as we constantly strive to enhance our guest facilities. We appreciate your stay and look forward to welcoming you back soon.

6/10 (普通)

Hannah

2024 年 2 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 27 日)
Hannah, thank you for staying with us. It seems your experience didn't quite meet expectations. We're committed to providing an exceptional stay for our guests and would appreciate any additional feedback you could provide. We hope to have the opportunity to better serve you in the future.

2/10 (非常に不満)

Erica

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
The staff that assisted with my checkin was very rude.
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 7 日)
Erica, it's disappointing to hear about your less-than-ideal experience during check-in. It's always our intention to provide welcoming and professional service, and it appears we did not meet this mark during your stay. Feedback like yours allows our team members to continually improve and correct such issues. We trust that any future visits will reflect the high standards we set for ourselves.

10/10 (非常に良い)

Heather

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Comfy and clean for a last minute booking
This was a last minute change of plans when our Airbnb reservation ended up being a disaster. We looked on hotels.com and was able to grab a better deal than calling to check the rate- So obviously we booked it thru hotels.com. We checked in around midnight and the front desk staff was friendly and made us feel relieved to know we had a clean, comfy place to rest our heads for the next two nights. Our room was very clean, nice updated amenities, microwave, mini fridge, coffee maker, safe, AND a bin for recycling which made my eco friendly heart sing! The shower had reasonable water pressure and the beds were quite comfy. The heat was set for 70 but we like to sleep in cooler temps so we pumped the temp down and opened the window for a couple hours and the temp kept a steady 68F thru the night and the following day. TV worked great, wifi seemed to work well and the front desk accommodated requesting more towels when needed. We chose not to have any servicing of our room all day since we felt it was not needed. There was food offered for a fee but the prices were a bit steep and we already had brought breakfast items with us. We didn't have any issues with noisy neighbors. I also noticed recycling containers around the hotel which was impressive to me that they were highly visible for guests to use. We had a rental car and used the parking garage for fifteen/day- pricey but still less than the Airbnb total. Sounds like years ago parking was free but not anymore.
Recycling in our room BRAVO!
2024 年 1 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 4 日)
Heather, it's delightful to hear about your positive experience at Courtyard Reno Downtown/Riverfront. We're thrilled our team members made you feel welcome and relieved during your late check-in, and that our clean, well-equipped room met your expectations. On top of that, it's wonderful to know you appreciated our recycling efforts — we take our commitment to the environment seriously! Despite finding our food offerings a tad pricey, it sounds like you had a pleasant stay overall. We're looking forward to potentially hosting you again should your travels bring you back to our area.

4/10 (不満)

Norma

カップルで旅行
Extra costs
2024 年 1 月に 2 泊滞在
Bryan B.からの返信 (投稿日 : 2024 年 1 月 29 日)
Thank you for your reply. Our charge for parking is clearly stated during the reservation process and explained during the check in process.

8/10 (良い)

Nell

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and quiet in a very convenient downtown location
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 29 日)
Nell, thank you for sharing your positive feedback about Courtyard Reno Downtown/Riverfront. We're glad to hear you appreciated the quietness and cleanliness of our establishment, as well as its convenient location. We look forward to welcoming you back in the future!

2/10 (非常に不満)

Brenda K

気になった点 : スタッフとサービス
Not Happy!
We checked in but couldn't park our truck in the garage and the parking lot where they told us to park was dark not protected and there weren't any other cars in the lot. We noticed a lot of people walking around and we didn't want our truck broke into. Plus it was a new Sierra Denali. So we checked out since we didn't have any other options and went to another hotel. Of course they charged us for one nights stay but wasn't happy about that since we tried to find a place to park. Was not happy at all with the people there. I don't believe we should've had to pay anything.
2024 年 1 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 27 日)
Brenda, it is regrettable to read that your experience was not up to your expectations due to concerns regarding parking facilities. Our guests' satisfaction is our priority and we wish we could have helped find a better solution for your vehicle's parking situation. We also understand that the decision to charge for the night stay might have felt unsatisfactory given the complexities of your visit. Your feedback is valuable and while we cannot reverse past experiences, it will serve to refine our approaches. Concerns about team members will be addressed as well, as we strive for a warm and welcoming atmosphere. Thank you for sharing your experience.

10/10 (非常に良い)

Heather

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 24 日)
Thank you for sharing your perfect rating with us, Heather!It's wonderful to see how much you appreciated your time at Courtyard Reno Downtown/Riverfront! We want everyone to feel right at home at Courtyard Reno Downtown/Riverfront. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

6/10 (普通)

宿泊されたお客様

家族旅行
Brief storm stopover
Chose this hotel, because they had electric chargers and courtyard Marriott’s are pretty predictable. Unfortunately, we arrived late due to storm traffic and no chargers were available. We were a bit stiff from the long drive and had to buy Tylenol from their market. Would’ve been nice to get a little more personalized treatment given the difficult roadtrip with kids. Hotel seemed nice but we were only there for a quick sleep.
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 8 日)
Thank you for sharing your experience. It's regrettable to hear that the availability of our electric chargers did not meet your needs and that you found your stay less relaxing than anticipated due to the long drive. We always strive to provide quality amenities and a high level of service, particularly when guests travel with young ones. We hope your journey onward was more comfortable and would be delighted to have the opportunity to serve you again in the future.

8/10 (良い)

Johanna

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 8 日)
Johanna, thank you for choosing Courtyard Reno Downtown/Riverfront and sharing your feedback with us. We're pleased to hear about your positive experience. We hope to have the opportunity to serve you again in the future!

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Good but TV don’t work
2023 年 12 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 3 日)
While it's unfortunate to hear about the issue with your television, we appreciate your feedback. Our team works hard to ensure that all amenities are functioning properly and we regret that wasn't the case during your stay. We look forward to rectifying this for you during your next visit.

10/10 (非常に良い)

Emilio

2023 年 12 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 13 日)
Emilio, it's wonderful to see your perfect rating of the Courtyard Reno Downtown/Riverfront. We thank you for taking the time out of your day to provide feedback through Expedia, and we're delighted that your stay was enjoyable. We look forward to welcoming you back in the future.

10/10 (非常に良い)

Nancy

2023 年 12 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 22 日)
Thank you for the 5 out of 5 rating, Nancy!We're thrilled to see how much you enjoyed staying at Courtyard Reno Downtown/Riverfront. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 (非常に良い)

Kimberly

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Clean and quiet
Right across from the Reno baseball park, this hotel is a wonderful place to stay in Reno. It is very clean and quiet. You can walk to casinos, restaurants, and the Reno Event Center all within 10 minutes. The amenities in the hotel are typical with a coffee bar and bistro available. There was a microwave and fridge in the room. We had a river view and could see the ducks swimming and hear them which was fun. The bed was a little firm for my taste but still the room was clean and quiet…2 must haves for me. The front desk people are polite and check in and check out was easy. Public parking is in the garage next door and you do pay $10 a night for it, but it is convenient and your hotel key gets you in and out privileges. Overall-I would definitely stay here again when coming to Reno. I also recommend Dark Shot Coffee and Mellow Fellows Bar and Grill right across the street. Both great places for food and drink!
2023 年 12 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 31 日)
Kimberly, thank you very much for sharing your delightful experience at Courtyard Reno Downtown/Riverfront. It's heartening to hear you found our location convenient and appreciated the tranquility of the hotel, and the river view from your room. Our team members certainly strive to provide an easy check-in/check-out process. We're pleased you enjoyed the local dining suggestions. Regarding the comfort of the bed, we appreciate your feedback and are constantly looking to improve our guests’ comfort. Looking forward to your future visits when you return to Reno.

10/10 (非常に良い)

Sheena

出張
2023 年 12 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 27 日)
Sheena, it's excellent to hear that your stay at Courtyard Reno Downtown/Riverfront was enjoyable. Our team appreciates your high rating and we hope to serve you again in the future. Safe travels until then!

2/10 (非常に不満)

maggie

2023 年 12 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 27 日)
We appreciate the feedback, Maggie.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 (非常に良い)

Benjamin

2023 年 12 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 27 日)
Benjamin, it's great to hear that you had a 5-star experience at Courtyard Reno Downtown/Riverfront! We appreciate your rating and hope to welcome you back soon.

10/10 (非常に良い)

Odilia

グループ旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
2023 年 12 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 21 日)
Odilia, it's fantastic to hear you had a wonderful experience during your stay at Courtyard Reno Downtown/Riverfront. Your high rating is greatly appreciated and it emphasizes the dedication we have towards ensuring every guest's stay is memorable. We're already looking forward to the next time we get to serve you.

10/10 (非常に良い)

Mark

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 5 日)
Thanks, Mark! It's outstanding your time at Courtyard Reno Downtown/Riverfront was fantastic. We can't wait until your next visit!

8/10 (良い)

Silvia

2023 年 12 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 11 日)
Thank you for the amazing rating, Silvia!We are excited to see that you had an enjoyable experience at Courtyard Reno Downtown/Riverfront. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

8/10 (良い)

Gurnek

2023 年 11 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 5 日)
Gurnek, thank you for your rating. At Courtyard Reno Downtown/Riverfront, we're always eager to improve our guests' experience. Should you have any specific feedback to share, we'd be glad to hear from you. We hope to have the pleasure of hosting you again in the future.

10/10 (非常に良い)

Andrea

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Low-key atmosphere
2023 年 11 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 1 日)
Andrea, it's fantastic to hear you enjoyed the laid-back ambiance at Courtyard Reno Downtown/Riverfront. We appreciate your feedback and would be delighted to welcome you back for another peaceful stay.

8/10 (良い)

Tom

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All was good there at the hotel I have a nice stay there. The only thing I didn't like so much there was only certain hours to get any food as t the besstro . But I guess for the size of the place they have to have. That way .
2023 年 11 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 28 日)
Tom, it's wonderful to learn that your overall stay at Courtyard Reno Downtown/Riverfront was pleasant. We understand your feedback regarding the operating times of the bistro. They are designed with guest convenience and business efficiency in mind. Your thoughts have been shared with the team for further consideration. We look forward to welcoming you back in the future.

10/10 (非常に良い)

MATTHEW

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff. Went out of their way to accommodate us with our needs.
2023 年 11 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 28 日)
Matthew, it's a joy to learn about your positive experience at the Courtyard Reno Downtown/Riverfront. We love hearing that our team members delivered excellent service and went the extra mile to meet your needs. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit. Thank you for choosing to stay with us.

10/10 (非常に良い)

Tasha、Carlin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice clean property. Good restaurant and coffee place right across the street.
2023 年 11 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 24 日)
Tasha, thank you for taking the time to share your experience at the Courtyard Reno Downtown/Riverfront. We are thrilled that you enjoyed the cleanliness of our property as well as the convenience of nearby dining options. We look forward to welcoming you back in the future.

4/10 (不満)

tianna

気になった点 : スタッフとサービス、客室の快適度
The parking situation at this hotel is TERRIBLE! I will not stay again.
2023 年 11 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 20 日)
Tianna, thank you for your review. We are saddened to hear about the issues you faced with parking during your stay. We continually aim to enhance our guest experiences including the parking arrangements. We would value the opportunity to welcome you back and provide a more fulfilling and convenient stay.

6/10 (普通)

Dennis

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Asked for a tub, didnt get one.
2023 年 11 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 20 日)
Thank you for sharing your feedback, Dennis.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

10/10 (非常に良い)

Meghan

2023 年 11 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 12 日)
Thanks for the outstanding rating, Meghan!We're delighted your time at Courtyard Reno Downtown/Riverfront was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

8/10 (良い)

Ahmad

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
we stayed for 2 nights and the morning after the first night, I asked the cleaning lady if she can clean our room, but the room was still uncleaned.
2023 年 10 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 30 日)
Ahmad, thank you for sharing your feedback. It's disappointing to hear there has been a misunderstanding about your room's upkeep during your stay at Courtyard Reno Downtown/Riverfront. Our team's goal is to provide a clean and comfortable environment, and it seems we didn't meet your expectations. We appreciate you bringing this to our attention and will ensure your comments are shared with our housekeeping team for improvement. We hope your overall experience at our hotel was enjoyable and that you'll consider us for your future travels.

10/10 (非常に良い)

Bridgett

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great hotel!
2023 年 10 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 29 日)
Bridgett, it's wonderful to hear that you enjoyed your stay at Courtyard Reno Downtown/Riverfront. We strive to provide a memorable experience for all our guests. We're thrilled we've made a positive impression on you and hope to see you back soon.

10/10 (非常に良い)

Brad

2023 年 10 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 8 日)
Brad, it's a pleasure to see such a stellar rating for Courtyard Reno Downtown/Riverfront. The team is thrilled to learn that you had a favorable experience. We're looking forward to welcoming you back on your next trip to Reno. Safe travels!

10/10 (非常に良い)

michelle、Tigard

2023 年 10 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 31 日)
Michelle, thank you for choosing Courtyard Reno Downtown/Riverfront for your stay. We're thrilled that your experience aligns with the superb service we strive to provide. Your feedback is valuable to us, and we hope to welcome you back soon.

8/10 (良い)

Suzanne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We enjoyed being able to walk downtown very quickly and the river is beautiful!
2023 年 10 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 11 日)
Suzanne, we're delighted to hear that you found the convenience and beauty of the Courtyard Reno Downtown/Riverfront appealing. It's always a joy to know that guests appreciate the quick accessibility to the downtown area and the stunning view of the river. Thank you for sharing your experience, and we hope to welcome you back in the future.

8/10 (良い)

Dustin

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 10 日)
Dustin, thanks for choosing to stay at Courtyard Reno Downtown/Riverfront and for sharing your feedback. It's wonderful to know that you had a positive stay. We're looking forward to welcoming you back in the future.

8/10 (良い)

Christine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great bed
Great room and comfortable bed in a questionable part of Reno.
2023 年 10 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 8 日)
Christine, thank you for sharing your thoughts. It's wonderful to hear that you found the room at Courtyard Reno Downtown/Riverfront comfortable and appreciated our cozy beds. Concerning the location, our hotel is indeed dynamic with much to explore in the surrounding areas. We're looking forward to your next visit.

10/10 (非常に良い)

Omar

2023 年 10 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 24 日)
Omar, it's wonderful to hear that your experience at Courtyard Reno Downtown/Riverfront met your expectations. We're tremendously grateful for your top rating and look forward to welcoming you back for another enjoyable stay. Your satisfaction is our utmost reward.