「The toilet seat in our room was loose and when my son sat on it the seat went sideways and broke. I notified the front desk and the staff were courteous and willing to take care of it right away. Great staff! 」
「Very frustrating! After I reserved through Hotels.com the communication started coming about all of the things they needed, forms filled out, copy of license, a selfie! Lots of add ons, too-if you want early check in, pay $up front in case some little thing goes wrong (or a large deposit). No check in instructions until right before check in when we were given codes and a map, but our room number was not on the map. Spent 45 minutes wondering around looking for the unit. All for a 15 hour stay....