2/10 (非常に不満)
cori
家族旅行, 小さなお子様連れの家族旅行, グループ旅行
2025 年 8 月 11 日
The room itself was very nice and comfortable, but the check-in process was so bad that it ruined our experience. We arrived at 6:00 PM and we're told our room wasn't ready. "Gianna" was extremely rude and didn't seem to sympathize at all with our kids who had been in108 degree weather at the water park all day. We said we thought check in was at 4pm and she snapped back with "STARTS AT 4pm". I have never been treated like this at any hotel I've ever checked into...the other lady was trying to step in and help us in some way, she went above and beyond to try to make things right but Gianna was just awful. At one point my sister said why are you being so rude and she snapped back that we were the ones being rude. I don't know what was going on, but it was a super hostile atmosphere and it literally ruined our trip. If we could have got a refund, we would have definitely stayed somewhere else. Other than check in, room was nice and breakfast was really good. Elevator felt like it was dying though.
cori
2025 年 8 月に 1 泊滞在