Redbridge Vacations & Trips from ￥279,659

Pros: location close to shopping and dining, close to tube/buses, pristinely clean room, great shower, nice in-room amenities, extremely comfy beds! Double “twin” beds are actually full-size. Cons: had a rough first few nights due to our room being over the hotel’s loading garage, loud middle of the night noise disrupted our sleep. Staff kindly switched our room which was much quieter. For a 5 star hotel, there should be more consideration around this. We also requested turn down service at check-in but never received it. Overall, a nice stay with nice staff and would recommend.

We purposely upgraded to the deluxe room category ( the hotel’s middle tier) and were disappointed with the quality of the room ( appointments, noisy between the floors, poor air circulation). The deluxe is more of a “ standard”. However, we were only in the room a few hours as there was an issue with the bathroom, which the hotel’s manager and night desk staff dealt with in a very professional fashion. The hotel then upgraded us to a different room ( a junior suite) which was much more in keeping with our expectations. The breakfast was good value and a good variety. The front desk staff (day staff) seemed untrained and overall unhelpful. The night staff were excellent. The hotel is very conveniently located to Victoria Station and tube, the theatre, and Buckingham palace. It is in a lovely neighborhood. Worth staying at, but upgrade to the highest level of offering.

Great experience from start to finish. EXCELLENT customer service!!!

Very nice and well managed hotel in a good location. We booked a double room and were surprised to have a room with a very narrow double bed: too small for 2 people. We had to pay GBP50 per night (a discounted rate we were told) to upgrade to a room with a queen size bed and were not offered a free upgrade.

The staff were extremely helpful and very nice to talk to , very clean my only grievance was the bathroom was far to small.