デラックス ルーム キングベッド 1 台 スパ浴槽 | イタリアのフレッテ製シーツ、高級寝具、羽毛の掛け布団、ピロートップベッド
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エンパイア イン & スイーツの口コミ

2.5 out of 5
エンパイア イン & スイーツ
23 Gasoline Alley East, Red Deer, AB

口コミ

6.4
評価 10 - 347 件の口コミ中 51 件が非常に良い" "
評価 8 - 347 件の口コミ中 104 件が良い" "
評価 6 - 347 件の口コミ中 98 件が普通" "
評価 4 - 347 件の口コミ中 49 件が不満" "
評価 2 - 347 件の口コミ中 45 件が非常に不満" "

7.0/10

清潔度

7.4/10

スタッフとサービス

5.4/10

設備とサービス

6.4/10

施設のコンディションと設備

5.8/10

環境への配慮

口コミ

6/10 (普通)

LORRAINE

グループ旅行
良かった点 : スタッフとサービス
An older property. Very noisy from unit above. Clean but we were in a non-smoking unit that smelled of smoke.
2024 年 4 月に 4 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 1 日)
We appreciate your time and review. We highly appreciate for your feedback. We will definitely address your concerns with our management. Looking forward to seeing you near future. Sincerely,

2/10 (非常に不満)

Corinne

気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Don't be fooled by the offer of a kitchenette. There are no dishes or utensils or anything whatsoever to prepare a meal with. Did not get the room I booked. Very disappointing stay.
2024 年 4 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 1 日)
We appreciate your time and review. We highly appreciate for your feedback. We will definitely address your concerns with our management. Looking forward to seeing you near future. Sincerely,

4/10 (不満)

Carolyn

カップルで旅行
気になった点 : 施設のコンディションと設備
The heater did not work. There was no housekeeping so the coffee supplies and paper cups weren’t replenished and the kitchenette was not equipped. No toaster or dish soap. No coffee cups, Kleenex or paper towels or dish towels or dish cloths
2024 年 4 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 1 日)
We appreciate your time and review. We highly appreciate for your feedback. We will definitely address your concerns with our management. Looking forward to seeing you near future. Sincerely,

2/10 (非常に不満)

Nicole

出張
気になった点 : 設備とサービス、施設のコンディションと設備
It was hands down one of the sketchiest places I have ever stayed and it was more expensive than a lot of other nicer places in the area, I only picked it because the photos make it look decent and I was able to use a booking credit for some of the cost. The outlets didn’t work in the room, the bedding was filthy, the microwave/mini fridge were filthy, the door had been broken through and the door frame was cracked apart and the bolt was ripped from the wall while the door itself had almost a dozen baseball sized dents that looked like they were made by a hammer, it was SO LOUD all night because of the clientele, multiple drug transactions took place in the parking lot, I was followed to my room and harassed multiple times by people who were under the influence, and I had to move my car across the parking lot for fear of a 20ft length of rain gutter tearing itself of the roof in the wind and landing on my car because it was hanging down a few feet
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 1 日)
We appreciate your time and review. We highly appreciate for your feedback. We will definitely address your concerns with our management. Looking forward to seeing you near future. Sincerely,

8/10 (良い)

Marisa

Please use vinegar to clean your stainless steel and mirrors
2024 年 4 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 1 日)
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely.

4/10 (不満)

Ken

カップルで旅行
Looks good on the outside, however the room had a bad oder more like smoke in a non-smoking room. The sink and tub drained very slow. The mattress needed replacing, was a bit worn. The light switch plate was broken and needed replacing. Door seal was inadequate allowing light and air to come through.
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 1 日)
We appreciate your time and review. We highly appreciate for your feedback. We will definitely address your concerns with our management. Looking forward to seeing you near future. Sincerely,

6/10 (普通)

Karyn

出張, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The guy that did check in had to phone someone because he didn’t know how to complete the check in process which caused a 10 minute delay. The room stinks of cigarettes even though it is apparently a non-smoking room. There are dents in the doors, walls, fixtures. There is paint missing from gouges on the walls. TV didn’t work and had to have maintenance help. There are rough and colourful people around the property at all hours of the day and night. People could be heard yelling at each other in the middle of the night, outside and inside the rooms. I would not recommend or stay here again.
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 1 日)
We appreciate your time and review. We highly appreciate for your feedback. We will definitely address your concerns with our management. Looking forward to seeing you near future. Sincerely,

8/10 (良い)

Christine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It’s very good value for what you pay
2024 年 4 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely.

10/10 (非常に良い)

Chance

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely.

10/10 (非常に良い)

Daud

良かった点 : 清潔度
2024 年 3 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 20 日)
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely.

10/10 (非常に良い)

Sharyn

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was very happy with the cleanliness of the room, the spaciousness of the room and the price. I travel for work on a budget and have booked similarly priced hotels in red deer before to great disappointment and feeling unsafe and unclean. This motel didn’t have any of that and was the same price. This will be the motel I stay in in red deer moving forward.
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 4 日)
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely.

2/10 (非常に不満)

Joseph

気になった点 : 清潔度、スタッフとサービス
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 20 日)
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely.

8/10 (良い)

Darwin

良かった点 : 清潔度、スタッフとサービス
Reasonable price for the stay. Friendly staff and quite clean overall.
2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 29 日)
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely.

10/10 (非常に良い)

Umang

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing
2024 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 10 日)
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely.

4/10 (不満)

Blaine

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 1 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 10 日)
We appreciate your time and review. We highly appreciate for your feedback. We will definitely address your concerns with our management. Looking forward to seeing you near future. Sincerely,

10/10 (非常に良い)

Jessica

2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 10 日)
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely.

10/10 (非常に良い)

Justin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 10 日)
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely.

10/10 (非常に良い)

Jordyn

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Jucuzzi suite was great 👍
2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 12 日)
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely.

6/10 (普通)

Virendra

出張
良かった点 : 清潔度、スタッフとサービス
N/A
It was so so...nothing great or attractive which highlights here.
2023 年 11 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 28 日)
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely.

6/10 (普通)

Tammy

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Very Convenient to westerner park, but wouldn’t book again, was not clean
2023 年 11 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 14 日)
We appreciate your time and review. We highly appreciate for your feedback. We will definitely address your concerns with our management. Looking forward to seeing you near future. Sincerely,

4/10 (不満)

Dawn

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The room was supposed to be non-smoking. It wasn’t. There were only three small and hard cushions for pillows. Not real pillows and usually three isn’t sufficient for 2 people on a queen bed….and- these were cushions. The room was run down, the bed felt “thin”. The water wouldn’t drain in the sinks and shower well. Overall…I should have booked a hotel elsewhere earlier.
2023 年 11 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 14 日)
We appreciate your time and review. We highly appreciate for your feedback. We will definitely address your concerns with our management. Looking forward to seeing you near future. Sincerely,

2/10 (非常に不満)

Anna

It was unclean and smelled bad
2023 年 11 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 14 日)
We appreciate your time and review. We highly appreciate for your feedback. We will definitely address your concerns with our management. Looking forward to seeing you near future. Sincerely,

8/10 (良い)

Jason

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 14 日)
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely.

6/10 (普通)

Michael

良かった点 : 清潔度
気になった点 : 設備とサービス
Hotel had been around since the 70's just got a new name and a cleaned up, still a travlers hotel motel. Has people who are full time residents.
2023 年 10 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 26 日)
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely.

6/10 (普通)

Megan

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Dirty room and no breakfast kther than that it was alright. Reasonable staff
2023 年 8 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 18 日)
We appreciate your time and review. We highly appreciate for your feedback. We will definitely address your concerns with our management. Looking forward to seeing you near future. Sincerely,

10/10 (非常に良い)

Amber

2023 年 10 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 30 日)
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely.

10/10 (非常に良い)

Amber

2023 年 10 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 12 日)
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely.

6/10 (普通)

宿泊されたお客様

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Old and dirty
Older and dirty looking place. Sheets and cover both had black grease looking stains. Mattress was older and sloped to the middle and sagged at bottom corner. Kitchenette seemed like an after thought add on. No kitchen linens were provided, no toaster. Chose to use paper plates and glad we brought our own pan as what was there for dishes and pans were dirty and very poor. Bathroom was good but old. Quiet overall.
2023 年 9 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 6 日)
We appreciate your time and review. We highly appreciate for your feedback. We will definitely address your concerns with our management. Looking forward to seeing you near future. Sincerely,

6/10 (普通)

Jadyn

2023 年 9 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 6 日)
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely,

10/10 (非常に良い)

Bradley

2023 年 9 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 4 日)
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely,

10/10 (非常に良い)

Michael

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 5 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 31 日)
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely,

8/10 (良い)

jason、 CALGARY

2023 年 8 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 31 日)
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely,

4/10 (不満)

Pearl、Winnipeg

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The bathroom sink was stained brown. Looked like dirt was in it but it wouldn't rub off. Very dirty old sponge was on the counter I'm assuming to be used to clean dishes. New sponges can easily be bought for cheap at the dollar store instead of leaving old dirty ones for new guests.The air conditioning unit didn't blow cold air and was more like a fan. The room smelled like smoke. There were ants in the kitchen.
2023 年 7 月に 1 泊滞在
Manager からの返信 (投稿日 : 2023 年 7 月 26 日)
We appreciate your time and review. We will definitely address your concerns with our management. Looking forward to seeing you near future. Sincerely,

8/10 (良い)

Stuart

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The property is in need of a lot of repairs. Our room the headboard was torn and tattered, the trim on the hot tub is falling off, everything else was acceptable. The stairwell needed to be cleaned. If we had anywhere else we could’ve gotten a room, we would not have stayed, but it was the last room in the city.
2023 年 7 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 7 月 25 日)
We appreciate your time and review. We will definitely address your concerns with our management. Looking forward to seeing you near future. Sincerely,

8/10 (良い)

Marian

出張
良かった点 : スタッフとサービス、客室の快適度
2023 年 7 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 7 月 19 日)
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely,

8/10 (良い)

Janann

2023 年 7 月に 1 泊滞在
Manager からの返信 (投稿日 : 2023 年 7 月 19 日)
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely,

8/10 (良い)

Michael

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 7 月 3 日)
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely,

8/10 (良い)

Brad

2023 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 5 月 10 日)
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely,

10/10 (非常に良い)

Sanja

2023 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 5 月 10 日)
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely,

6/10 (普通)

Pat

良かった点 : スタッフとサービス
the bathroom had drywall dust on the floor and on the toilet paper roll when i took my socks off to lay untop of the bed the bed got covered with dirt from the floors
2023 年 4 月に 1 泊滞在
Manager からの返信 (投稿日 : 2023 年 4 月 26 日)
We appreciate your time and review. We highly appreciate for your feedback. We will definitely address your concerns with our management. Looking forward to seeing you near future. Sincerely,

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 施設のコンディションと設備、客室の快適度
2023 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 4 月 26 日)
We appreciate your time and review. We highly appreciate for your feedback. We will definitely address your concerns with our management. Looking forward to seeing you near future. Sincerely,

10/10 (非常に良い)

Marielle

2023 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 5 月 15 日)
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely,

10/10 (非常に良い)

Hilda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
One night stay
Overall we were pleased with our stay. The room was clean and comfortable. There is highway noise, but unless you are a real light sleeper, it isn't a problem. We could also hear the people above us walking around, but it wasn't terrible. The staff was friendly and helpful. If we only need to stay for one night again, we'd look at staying here again.
2023 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 4 月 26 日)
We appreciate your time and review. We highly appreciate for your feedback. We will definitely address your concerns with our management. Looking forward to seeing you near future. Sincerely,

8/10 (良い)

Travis

2023 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 3 月 13 日)
We're glad you had a positive experience with our team. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of our high standards. Thank you for letting us know about your stay.

6/10 (普通)

Cody

気になった点 : 清潔度
2022 年 11 月に 2 泊滞在

4/10 (不満)

barett

良かった点 : 清潔度
2022 年 11 月に 1 泊滞在

4/10 (不満)

Vicki

出張, 家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
It was a cold snowy day in Red Deer (-15 c). We couldn't drive home because the highways were very icy and had numerous accidents between Red Deer and our home, so we elected to book the only room left. What a mistake! Check in was at 3:00 pm, we arrived around 5:30 pm and were told the room wasn't ready yet. No big deal, we went and had supper while waiting. Arrived back at the room, there was painted ripped of the walls, the room smelled, no glasses, no towels and no heat! Can you imagine no heat in a snow storm! Won't be EVER going back!
2022 年 11 月に 1 泊滞在
Managerからの返信 (投稿日 : 2022 年 11 月 8 日)
Good DaySorry that we could not provide the best as for our standard, I will bring this matter up to our management team and look into this matter soon as possible. I do apologize for the inconvenience.

2/10 (非常に不満)

Pedro

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Yes
2022 年 9 月に 9 泊滞在
Managerからの返信 (投稿日 : 2022 年 10 月 21 日)
Good Day Sorry that we could not provide the best as for our standard, I will bring this matter up to our management team and look into this matter soon as possible. I do apologize for the inconvenience.

8/10 (良い)

Elizabeth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 9 月に 1 泊滞在
Mangaer からの返信 (投稿日 : 2022 年 9 月 7 日)
Hi Elizabeth - We're glad you had a positive experience with our team. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of our high standards.Thank you for letting us know about your stay.

8/10 (良い)

Andrzej

2022 年 8 月に 1 泊滞在