スイート キングベッド 1 台 禁煙 ジェットバス | 高級寝具、セーフティボックス (室内)、デスク、ノートパソコン用作業スペース

シュアステイ プラス バイ ベスト ウェスタン レディング ノースの口コミ

2.5 out of 5

口コミ

8.0

とても良い

評価 10 - 528 件の口コミ中 212 件が非常に良い" "
評価 8 - 528 件の口コミ中 163 件が良い" "
評価 6 - 528 件の口コミ中 95 件が普通" "
評価 4 - 528 件の口コミ中 29 件が不満" "
評価 2 - 528 件の口コミ中 29 件が非常に不満" "

8.2/10

清潔度

8.4/10

スタッフとサービス

8.0/10

設備とサービス

7.8/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Jacob

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was nice
2024 年 5 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Jacob,Thank you for your 5-star review and for choosing to stay with us. We are thrilled to hear that you had a nice time. It is our constant endeavor to make our guests' stay pleasant and comfortable. We hope to welcome you back soon for another enjoyable experience.Warm regards,Hotel Management

10/10 (非常に良い)

Jake

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was nice
2024 年 5 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Jake,Thank you for taking the time to share your experience with us. We're thrilled to hear that you had a nice stay at our hotel. Your satisfaction is our greatest reward. We look forward to welcoming you back for another wonderful experience.Warm regards,Hotel Management

10/10 (非常に良い)

Mariana

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was friendly and bed was comfortable
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Mariana,Thank you so much for your 5-star review! We are thrilled to hear that you found our staff friendly and the bed comfortable. It's always our aim to offer a warm and welcoming experience. We look forward to welcoming you back to our hotel in the near future. Warm regards,Hotel Management

10/10 (非常に良い)

Barbara

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Barbara, Thank you for taking the time to rate us with a 5-star review. We are thrilled to see your rating and sincerely appreciate your support. We hope you had a memorable stay with us and we look forward to welcoming you back in the near future. Warm regards,Hotel Management

10/10 (非常に良い)

Amy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
So far so good
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Amy,Thank you for choosing our hotel for your stay and for taking the time to share your experience with us. We're thrilled to hear that things are going well so far. We hope to continue exceeding your expectations and making your stay an unforgettable one. Look forward to serving you throughout your stay!Warm regards,Hotel Management

10/10 (非常に良い)

Carlos

2024 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Carlos,Thank you for taking the time to rate us! We're thrilled to see your perfect rating and hope you had a fantastic stay at our hotel. We strive to provide exceptional experiences for our guests and we hope to see you again soon for another memorable stay.Warm regards,Hotel Management

10/10 (非常に良い)

Cameron

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean, easy, and comfortable stay. Breakfast was as expected. No pool but not necessary
2024 年 5 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Cameron,Thank you for your wonderful review! We're thrilled to hear you enjoyed your stay and found our rooms clean, easy, and comfortable. We're glad the breakfast met your expectations too. We appreciate your understanding about the pool and look forward to welcoming you back for another great stay soon.Warm regards,Hotel Management

4/10 (不満)

Alicia

出張, カップルで旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
I really wanted to take a hot shower. You need adjust the temperature because at its highest temp it was not hot enough. That hurt your score. I asked one of the cleaning attendants for an extra shampoo and conditioner, She looked into my bathroom said, “You didn’t use yours.” I responded, “I know because I have a lot of hair and one isn’t going to be enough.” I did not like that like. I should not have to explain myself. Clearly, if you look at me, I have long thick hair snd you were being nosy looking into my room on top of questioning me? It was rude and an invasion of my privacy. Plus, I stayed nights there should’ve been four towels instead of two. That hurt your score. One thing I really liked was the location and how convenient it was to use the stairs from the room. The outside key card side entry door was also great rather than always going through the front. Bevy and the other breakfast attendant who works morning breakfast definitely made the experience delightful. I really appreciated their service. Your hotel texts way too much. We got things to do the last thing we need is for constant notifications when we got other reasons on why we are in the area. It’s inconsiderate of our time. To the point where I had to text STOP and somehow you all are still texting me after the stay asking for the review. Well, you asked for it. How did that even go through when I said STOP? oh this review is through email but my point exactly. Borderline harassment.
2024 年 5 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Alicia, We're sorry to hear that your stay didn't meet expectations. Your feedback about the shower temperature, amenities and privacy is crucial to us. We're glad you enjoyed our location and staff service, but we regret any inconvenience caused by our text service. We'll certainly review these areas to ensure a better experience for all guests. Thank you for sharing your thoughts.Warm regards,Hotel Management

6/10 (普通)

Sara

カップルで旅行
気になった点 : 施設のコンディションと設備
My bed is so hard . Love this spot but I’m typing this at 5 in the morning because I can’t get comfortable at all . :( been up all night :( tossing and turning
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 5 日)
Dear Sara,We're truly sorry to hear about your discomfort regarding the bed. Your comfort is our top priority and we regret that we fell short this time. We appreciate your feedback and assure you that we will look into this matter. We hope to have the opportunity to welcome you back for a more comfortable stay.Warm regards,Hotel Management

8/10 (良い)

janelle

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Rooms seemed clean, bed was comfortable. Location was convenient for an Uber to Santander Arena. Check in took quite awhile but i don't think it was because of the staff, the couple booking kept making changes. However, there was only one person checking in but 2-3 people behind the desk. Overall, happy with the stay and would book there again.
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Janelle,Thank you for taking the time to share your valued feedback. We are thrilled to hear that you found our rooms clean and comfortable and our location convenient. We apologize for any delay you experienced during check-in. We assure you that we strive for efficiency and will work on this aspect. It's great to know that you would choose to stay with us again. Looking forward to welcoming you back!Warm regards,Hotel Management

10/10 (非常に良い)

Martin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nicely remodeled and clean.
2024 年 4 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Martin,Thank you for choosing our hotel and taking the time to leave a 5-star review. We're thrilled to hear that you appreciated our newly remodeled spaces and cleanliness. We strive to provide a comfortable and enjoyable stay for all our guests. Looking forward to welcoming you back soon!Warm regards,Hotel Management

8/10 (良い)

Vickie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Right next to train tracks
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Vickie,Thank you for your review. We're glad to note that our location was convenient for you. Yes, we are indeed located near the train tracks which some guests find interesting and unique. We hope your stay was comfortable and we look forward to welcoming you back soon. Safe travels!Warm regards,Hotel Management

10/10 (非常に良い)

Donnie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I wish I could remember the front desk attendants name, but he was extremely professional and fast. One of the quickest check-in experiences I’ve ever had. Clean room, clean bathroom and an overall quality experience. Even for a 1 night stay!
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Donnie,Thank you for your fantastic 5-star review! We're thrilled to hear about your swift check-in experience and the cleanliness of our rooms. It's wonderful to know our team made your stay enjoyable, even if it was just for one night. We look forward to welcoming you back for another quality experience soon!Warm regards,Hotel Management

10/10 (非常に良い)

John

2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear John,Thank you for taking the time to rate us. We're delighted to see your 5-star rating! We hope you enjoyed your stay with us and we would love to welcome you back anytime for another top-notch experience. Your satisfaction is our top priority. Thanks again for choosing our hotel.Warm regards,Hotel Management

10/10 (非常に良い)

Benny

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Benny,Thank you for leaving us a fantastic 5-star rating. We are absolutely thrilled to see this and are glad that you had a wonderful experience at our hotel. We hope to have the opportunity to welcome you back in the near future for another great stay. Thanks again!Warm regards,Hotel Management

10/10 (非常に良い)

Amanda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The customer service was by far the best. The breakfast was really good. The bed was extremely comfy. I loved how quiet it was.
2024 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Amanda,We are thrilled to hear such wonderful feedback! We're delighted that our customer service exceeded your expectations and that you enjoyed our delicious breakfast and comfortable beds. Your appreciation for the quiet ambiance is also heartening. We look forward to serving you again soon at our hotel. Thanks for choosing us and sharing your experience!Warm regards,Hotel Management

10/10 (非常に良い)

Oséias

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Thanks for your service!
2024 年 4 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Oséias,We're thrilled to hear that you enjoyed our service at our hotel! Your kind words truly make our day. It is our pleasure to ensure our guests have the best experience possible. We look forward to welcoming you back soon. Thanks for choosing us and for your wonderful review!Warm regards,Hotel Management

10/10 (非常に良い)

Kristen、Sussex

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful experience for our family of 4. Clean place right on the ocean block. Although the weather wasn't the best, it is within walking distance of a lot of things. A rating all around. Would recommend and book again!
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Kristen,We're thrilled to hear that you and your family enjoyed your stay at our hotel! Our team strives to maintain a clean and comfortable environment for our guests. We're glad you found our location convenient. Even in less than perfect weather, there's always something to do! We appreciate your recommendation and look forward to welcoming you back soon.Warm regards,Hotel Management

10/10 (非常に良い)

Vickie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was very pleasant. Rooms were presentable and clean. I will return in the very future.
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Vickie,Thank you for your lovely 5-star review! We're delighted to know that our team made your stay enjoyable and you appreciated the cleanliness of our rooms. We strive to provide the best service possible. Your words are encouraging and we look forward to welcoming you back soon at our hotel. Safe travels!Warm regards,Hotel Management

10/10 (非常に良い)

Elba

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay excellent service
2024 年 3 月に 4 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Elba,Thank you for your glowing review! We're absolutely thrilled to hear about your great stay and excellent service experience at our hotel. Your kind words truly inspire us to continue delivering top-notch service to wonderful guests like you. We sincerely hope to welcome you back soon for another fantastic stay.Warm regards,Hotel Management

10/10 (非常に良い)

Wilson

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Inexpensive and great customer service
2024 年 3 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Wilson,Thank you for your wonderful review! We're thrilled to hear that you appreciated our customer service and found our hotel to be a great value. Your kind words inspire us to continually provide the best hospitality and service for our guests. We look forward to welcoming you back to our hotel in the future.Warm regards,Hotel Management

4/10 (不満)

Madison

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
Entire second floor smelled like cigarette and marijuana smoke. Room was dirty, dirty towels & pillow
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Madison,We sincerely apologize for your recent experience at our hotel. Your comfort is our top priority and we're truly sorry to hear about the issues you encountered. We're taking your feedback seriously and will address these concerns with our team to ensure a better experience for future guests. We hope to have the opportunity to welcome you back for a much more pleasant stay in the future.Warm regards,Hotel Management

10/10 (非常に良い)

Kellibeth

良かった点 : 清潔度、スタッフとサービス
Beautiful and fancy! Love the atmosphere and very pleasant
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 10 日)
Dear Kellibeth,Thank you for your wonderful review! We're thrilled to know that you loved the atmosphere at our hotel. Your kind words about the pleasantness of our ambiance truly warm our hearts. We aim to provide a unique and beautiful experience for all our guests, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another fancy stay!Warm regards,Hotel Management

10/10 (非常に良い)

Samantha

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice large room. Everything was clean. Comfy bed. Not so comfy couch but we really didnt need that.
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Samantha,We're thrilled to hear you enjoyed your stay and appreciated the cleanliness of our large rooms and comfort of our beds at our hotel! We're sorry to hear that the couch didn't meet your expectations, and we value your feedback as we continually strive to improve our guest experience. We look forward to welcoming you back soon.Warm regards,Hotel Management

2/10 (非常に不満)

Monie

.
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 2 日)
Dear Monie,We're sorry to hear that your experience didn't meet your expectations. Even though you didn't provide specific details, we value your feedback. We're committed to improving our services and would appreciate any suggestions you might have. Thank you for choosing our hotel.Warm regards,Hotel Management

10/10 (非常に良い)

Robert

良かった点 : 清潔度、スタッフとサービス、設備とサービス
I had a fine stay at your hotel. The place is clean and quiet. The staff was great and helpful. I enjoyed the breakfast.
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Robert,Thank you for sharing your wonderful experience at our hotel. We're thrilled to hear that you enjoyed our clean, tranquil environment, helpful staff, and delightful breakfast. Your positive words are a testament to our commitment to guest satisfaction. We can't wait to welcome you back for another fine stay. Warm regards,Hotel Management

8/10 (良い)

JOSE

2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 22 日)
Dear Jose,Thank you for choosing our hotel and taking the time to rate us. We're glad to see you've enjoyed your stay. Your feedback is important to us as it helps improve our services. We hope to have the pleasure of welcoming you back in the near future.Warm regards,Hotel Management

10/10 (非常に良い)

Claudia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Cleanliness and friendly service
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Claudia,We're thrilled to hear that our commitment to cleanliness and friendly service made a positive impact on your stay at our hotel. Your kind words serve as a wonderful affirmation of the efforts we put into ensuring our guests have a comfortable and enjoyable experience. We look forward to welcoming you back for another delightful stay. Warm regards,Hotel Management

10/10 (非常に良い)

Justin

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great place to stay
Very friendly staff clean rooms
2024 年 2 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 17 日)
Dear Justin,Thank you for your glowing review! We're thrilled to hear that you enjoyed your stay at our hotel and found our staff to be friendly and our rooms clean. We strive to provide a welcoming and comfortable environment for all our guests. We look forward to welcoming you back on your next visit!Warm regards,Hotel Management

10/10 (非常に良い)

JOSE

2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear JOSE,Thank you for choosing to stay with us and for your perfect rating! We are delighted to hear that you had a wonderful experience. Your feedback is invaluable to us as we strive to provide exceptional service to all our guests. We look forward to welcoming you back for another fantastic stay.Warm regards,Hotel Management

10/10 (非常に良い)

Danielle

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Front staff was pleasant and friendly. Easy to find location. Room was clean
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Danielle,Thank you for your wonderful review! We're thrilled to hear you found our staff pleasant and our location convenient. Knowing you appreciated our clean rooms gives us great joy. Your positive feedback motivates us to maintain our high standards. We look forward to welcoming you back soon.

10/10 (非常に良い)

david

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
thank you Sure Stay
just like we want
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear David,Thank you for your delightful review! We're so glad to hear that your stay at Sure Stay met your expectations. We strive to provide the best service to our guests, and your feedback is invaluable. We hope to welcome you back soon for another great experience.Warm regards,Hotel Management

8/10 (良い)

Juan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Thanks
2024 年 1 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Juan,Thank you for taking the time to leave us your review. We're delighted to receive your feedback and pleased that you enjoyed your stay at our hotel. We are always striving to provide the best experience for our guests and your feedback is a fundamental part of that process. We look forward to welcoming you again on your next visit.Sincerely,Hotel Management

8/10 (良い)

Anthony

2023 年 12 月に 5 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Anthony,Thank you for choosing our hotel, and we appreciate your 8/10 rating. We're pleased to hear that you had a satisfactory stay. If there's anything specific you'd like to share or any aspect we can improve upon, please feel free to let us know. We value your feedback and hope to welcome you back for an even better experience.Warm regards,Hotel Management

10/10 (非常に良い)

Hector

2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 21 日)
Dear Hector,Thank you for choosing our hotel and taking the time to share your positive feedback with a 5/5 rating. We are thrilled to know that you had a fantastic experience during your stay. It's our pleasure to provide excellent service and meet your expectations. We look forward to welcoming you back for another enjoyable visit.Warm regards,Hotel Management

10/10 (非常に良い)

Yohanna

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Yohanna,Thank you for your 5-star rating! We're thrilled to know that your stay with us was to your satisfaction. We strive to provide our guests with exceptional service and it's heartening to see that reflected in your feedback. We look forward to welcoming you back soon at our hotel. Warm Regards,Hotel Management

8/10 (良い)

Muthukumar

良かった点 : 清潔度
2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 2 日)
Dear Muthukumar,Thank you for taking the time to provide feedback and for choosing to stay with us. We're pleased to see that your experience was positive, as reflected in your 4/5 rating. We appreciate your patronage and hope to welcome you back soon.Warm regards,Hotel Management

8/10 (良い)

Raidel

2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Raidel,Thank you for taking the time to rate your experience. We appreciate your feedback and would love to hear more about your stay to understand how we can enhance our services. Your satisfaction is important to us, and we hope to have the opportunity to provide an even more enjoyable stay during your next visit.Warm regards,Hotel Management

8/10 (良い)

Luis

2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Luis,Thank you for taking the time to provide us with your feedback. We appreciate your rating and value your opinion. We're committed to providing the best possible experience for our guests, and your input is essential to achieving that goal. We hope to have the opportunity to welcome you back for an even more enjoyable stay.Warm regards,Hotel Management

8/10 (良い)

Leona

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Friendly
All staff we interacted with were great. Housekeeping could be a bit more thorough, but nothing outrageously bad.
2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 12 月 24 日)
Dear Leona,Thank you for your recent stay and for taking the time to share your feedback. We're delighted to hear that you found our staff to be great! We appreciate your input regarding housekeeping and will address it to ensure a consistently high level of cleanliness. We look forward to the opportunity to welcome you back for an even better experience.Best Regards,Hotel Management

10/10 (非常に良い)

Anthony

出張, カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Place is great. Staff is wonderful
2023 年 12 月に 5 泊滞在
GMからの返信 (投稿日 : 2023 年 12 月 20 日)
Dear Anthony,Thank you for your brief but wonderful feedback! We're thrilled to hear that you find our place great and our staff wonderful. Your positive comments are truly appreciated. We look forward to hosting you again for another enjoyable experience.Warm regards,Hotel Management

10/10 (非常に良い)

Luis

2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Luis,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a 5-star experience. Our team strives to provide excellent service, and your feedback encourages us. We look forward to welcoming you back for another outstanding stay.Warm regards,Hotel Management

10/10 (非常に良い)

maxime

2023 年 12 月に 2 泊滞在
GMからの返信 (投稿日 : 2023 年 12 月 21 日)
Dear Maxime,Thank you for choosing to stay with us, and for taking the time to provide a perfect rating! We are delighted to hear that your experience met your expectations. We look forward to welcoming you back for another exceptional stay.

8/10 (良い)

jodi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Night away
Check in was easy. Staff was friendly. Room was clean and comfy. The bed was very comfortable.
2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Jodi,Thank you for taking the time to share your positive experience! We're delighted to hear that your check-in was easy, the staff was friendly, and you found your room clean and comfy. A good night's sleep is essential, and we're glad the bed met your expectations. We appreciate your feedback and hope to welcome you back for another enjoyable night away.

6/10 (普通)

Jorge

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
GMからの返信 (投稿日 : 2023 年 12 月 13 日)
Dear Jorge,Thank you for taking the time to share your rating. We appreciate your feedback, and we're sorry to see that your experience fell short of a perfect score. Your satisfaction is our priority, and we hope to have the opportunity to better serve you in the future.

8/10 (良い)

Jose

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to many businesses, gas stations and shopping centers.
2023 年 10 月に 3 泊滞在
GMからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear Jose,Thank you for highlighting the convenient location of our hotel near various businesses, gas stations, and shopping centers. We're delighted to provide a convenient and accessible stay for our guests. We appreciate your patronage and look forward to welcoming you back on your future visits.

10/10 (非常に良い)

Allen

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good service, clean rooms definitely will be back for sure! 🙂
2023 年 12 月に 3 泊滞在
GMからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Allen,Thank you for your wonderful feedback! We're thrilled to hear that you had a very good experience with our service and found the rooms clean. Your positive comments are truly appreciated, and we look forward to welcoming you back on your next visit.

4/10 (不満)

Terita

気になった点 : 清潔度、スタッフとサービス
Worst stay
This is our go to place to stay when we visit Reading. I undersrand the hotel is undergoing changes but that should not effect service. We were told they are short staffed so only rooms that are checked out will be cleaned but that ours would be cleaned anyway. Our room was never cleaned despite being told it would be. My husband had to go to the front desk twice for towels and we had to empty our own trash. If I wanted to tend to my own room I would have stayed at an Airbnb. The fridge was unplugged when we checked in. We plugged it in only to find out the fan made a clunky noise when it turned on and off. Someone at the hotel said it would be looked at. It never was. The food.prep room is located off the fitness room. The food server is in and out of the kitchen constantly and uses the metal door stop which makes a loud bang when she goes thru the door. The smell of food and the door banging makes for a distracted workout. Wokring out after breakfast is over is best. Maybe part of.the renovation should be to move the fitness room. Also people were spitting on the ground in the parking lot which is disgusting. We had to make sure to look down and be mindful of where we walked. Maybe move the smoking area away from all entrances so we don't have to walk thru and smell tobacco as we enter or exit. All in all this was our worst stay ever and probably won't return until the transition is done.
2023 年 12 月に 3 泊滞在
GMからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Terita,We sincerely apologize for the inconveniences you faced during your recent stay. Your feedback is invaluable, and we deeply regret that we fell short of your expectations. Please be assured that we are actively addressing the issues you've highlighted to improve our service and facilities. We appreciate your understanding during this transition period and hope to have the opportunity to provide you with a much-improved experience in the future.

10/10 (非常に良い)

Sadoc

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice very clean
2023 年 11 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 12 月 1 日)
Dear Sadoc,Thank you for your positive feedback! We're delighted to hear that you found our hotel nice and very clean. Maintaining a welcoming and clean environment is a priority for us, and we're pleased that it contributed to your stay. We hope to have the pleasure of hosting you again in the future.

10/10 (非常に良い)

Darien

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing stay! Would certainly stay again!
2023 年 11 月に 3 泊滞在
GMからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear Darien,Thank you for your fantastic review! We're delighted to hear that you had an amazing stay and that you would consider staying with us again. We appreciate your kind words and look forward to welcoming you back in the future.