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ベストウェスタン レイン インの口コミ

2.5 out of 5
ベストウェスタン レイン イン
1422 N Polk St, Rayne, LA

口コミ

7.6

良い

評価 10 - 307 件の口コミ中 105 件が非常に良い" "
評価 8 - 307 件の口コミ中 106 件が良い" "
評価 6 - 307 件の口コミ中 45 件が普通" "
評価 4 - 307 件の口コミ中 21 件が不満" "
評価 2 - 307 件の口コミ中 30 件が非常に不満" "

8.0/10

清潔度

8.2/10

スタッフとサービス

7.8/10

設備とサービス

7.6/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

8/10 (良い)

Timothy

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Our room was clean however the door didn’t have a security latch on the door. Felt unsafe. The pool was dirty. The property needs an undate.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Janessa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

8/10 (良い)

Sally

家族旅行
気になった点 : 設備とサービス
We weren't there very long but it felt safe and clean enough. Easy access to interstate.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

James

2024 年 4 月に 1 泊滞在

6/10 (普通)

Malik

2024 年 3 月に 1 泊滞在

6/10 (普通)

Samuel、SLIDELL

家族旅行
気になった点 : 施設のコンディションと設備
Unfortunately the elevator was broken and had to use the stairs to second floor. Close to I10 a lot of truck noise not bad if you keep AC fan on.
2024 年 2 月に 1 泊滞在

2/10 (非常に不満)

Nikolas

気になった点 : 清潔度、スタッフとサービス
Sandwiched between freeway and a rest area for hundreds of idling semis. Why would you build here? Trucks also make noise coming and going and beeping while backing up. I also feel weird. Mold? Pet dander? ALso hard to find. Poor signage. Gross town. Barking dogs. My worst choice of new year so far. Stained towels. Gaps in door frame. Tv keeps defaulting to no reception setting. Avoid.
2024 年 1 月に 1 泊滞在
Kishanからの返信 (投稿日 : 2024 年 1 月 13 日)
Dear NikolasWe thank you for choosing to stay at our hotel. If you were unhappy with your stay upon check in we would have gladly provided you with a refund. Almost all the things you are saying is false about our hotel. First of all Rayne is a great safe town, we do not expect pets, we make sure all our amenities are clean including towels. Keeping everything clean is a priority for. Of something was wrong the front desk could have made a room change. For the price that you paid we make sure the guest gets more value than paid for. To be honest this review is not fair to the hotel and our staff who make sure everything is done right for the guest.

10/10 (非常に良い)

Jeanelle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was located in walking distance to everything
2024 年 1 月に 5 泊滞在

10/10 (非常に良い)

yvonne

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I have nothing bad to say, it was quiet and clean. The only thing I didn’t like, which had nothing to do with the hotel, was it only had fast food restaurants nearby. You had to go to another town to get to a restaurant!
2023 年 12 月に 2 泊滞在

4/10 (不満)

Peter

家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
Mattress was terrible. Toilet was not well secured to the floor, would move.
2023 年 12 月に 2 泊滞在
Kishanからの返信 (投稿日 : 2023 年 12 月 29 日)
Dear PeterWe are glad that you chose to stay at our hotel.We are very sorry you had to go through this inconvenience. The front desk cold have sent maintenance to your room or could have made a room change if requested. Again we apologize and we hope to see you in the future.

2/10 (非常に不満)

Bryan、Magnolia

出張
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Kishanからの返信 (投稿日 : 2023 年 12 月 16 日)
Dear BryanWe are so sorry that you were not satisfiedwith your stay. Your business is very important to us. We wish you were able to provide us with more details about what went wrong during your stay. We hope to get another change to serve you in the future.

8/10 (良い)

Tommy

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Evening or night clerk had a personality
2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

Alberto

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Terrible
2023 年 12 月に 1 泊滞在
Kishan からの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Alberto, On behalf of the entire staff we are extremely sorry for your bad experience. If you would have elaborated more on your experience it would have been more helpful in looking into your experience and what went wrong.We hope you give our hotel another chance so that we can get another opportunity to accolade you.

10/10 (非常に良い)

Sandrael

2023 年 11 月に 1 泊滞在

8/10 (良い)

Vicki

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The toilet sounded like air raid horns every time you flushed the toilet. When we got to hotels the second night dead tired and dragging into rest. We came in and go up to our rooms and not one key card worked. So I had to walk all the way back down to the front desk. When I walked around the corner the clerk says, “oh, your key cards didn’t work.” Okay, so if you knew there was a problem, they should have stopped us before we went all the way to our rooms.
2023 年 11 月に 3 泊滞在

10/10 (非常に良い)

Cynthia

Clean rooms nice staff
2023 年 11 月に 2 泊滞在

8/10 (良い)

randy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place fairly noisy because the interstate is right behind the hotel looks like a good breakfast
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Anita

2023 年 10 月に 1 泊滞在

8/10 (良い)

Michael

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Good hotel for the night. After reading other reviews, was kind of on the fence, but everything was fine or better. Good water pressure, ac worked fine, tv worked. They do have more truckers than personal vehicles staying, but didn't hear anything or even interstate noise. Breakfast had scrambled eggs and sausage, and a waffle iron hot and ready, and the coffee was great.
2023 年 10 月に 1 泊滞在

4/10 (不満)

Gail

グループ旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
They used a paper towel to stuff in the area where the phone connection was. The floors and rugs where so dirty if you went bare foot your feet where black.
2023 年 10 月に 3 泊滞在
Kishanからの返信 (投稿日 : 2023 年 10 月 23 日)
Gail We are sorry you faced unconvinced in your stay. We make sure our carpets are well cleaned as carpet cleaning is done regularly. We hope to serve you in the near future.

2/10 (非常に不満)

Derek

Was supposed to be charged 123 dollars yet once i left they charged 164 dollars...the thing is that i checked in at 3pm qnd went to a restaurant to eat. My girlfriend told me to just come to her house and stay so i went back to pick him my items. I told the gentleman at desk and told to just charge me for the room anyway. I didnt expect them to overcharge me, especially since i never used anything. All i did was put my bag down and go eat. Very disappointed
Kishan からの返信 (投稿日 : 2023 年 10 月 16 日)
Derek,We are so sorry you went through this inconvenience, however since your reservation was booked through a third party which was Expedia not through our front desk rate plan. Expedia will have to help you resolve this issue as they have control over this rate since the reservation was booked through expedia.

10/10 (非常に良い)

Wendi

2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

travis、fordoche

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great clean motel, excellent staff
2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Tresica

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Great
2023 年 9 月に 2 泊滞在

8/10 (良い)

Marcia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good, clean, fair price.
2023 年 8 月に 2 泊滞在

10/10 (非常に良い)

Sarah

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
2023 年 6 月に 1 泊滞在

10/10 (非常に良い)

Jeanelle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff looked out for me
2023 年 6 月に 3 泊滞在

6/10 (普通)

Christine A

家族旅行
気になった点 : 施設のコンディションと設備
Property is a bit run down and the elevators were broke. The stairwell was like a sauna. The rooms were ok but more like a motel 6 without the reduced price. Convenient to I-10.

8/10 (良い)

Lettie

2023 年 6 月に 2 泊滞在

8/10 (良い)

Sharon

カップルで旅行
Clean but a little run down.
2023 年 6 月に 1 泊滞在

2/10 (非常に不満)

Peter、Phoenix

気になった点 : スタッフとサービス
Front desk was disinterested and unhelpful. The area feels unsafe.
2023 年 5 月に 1 泊滞在

4/10 (不満)

Lorraine、Calgary

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Entire place smelt like cigarette smoke and air freshener. Front desk staff hardly spoke to us and was not helpful. Very noisy as it is by the interstate. Run down and not well maintained.
2023 年 5 月に 1 泊滞在

6/10 (普通)

Kimberly

グループ旅行
良かった点 : スタッフとサービス
Just Ok for one night.
It was ok for just one night. The room smelled like a wet dog, the TV didn’t work. I had to undo the cable box and plug it back in. The bed was springy and lots of traffic noise on the road side. Check in was fast.
2023 年 5 月に 1 泊滞在

8/10 (良い)

Gary

出張
良かった点 : スタッフとサービス
2023 年 5 月に 1 泊滞在

10/10 (非常に良い)

Joshua

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス
Safe place to stay while I was in the area for training. The bed was comfortable and I had no problems with the room.
2023 年 5 月に 2 泊滞在

6/10 (普通)

David

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 3 泊滞在

8/10 (良い)

Rodney、Madison

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 4 月に 1 泊滞在

4/10 (不満)

Julie

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The nonsmoking room was on a floor filled with smoking rooms, the smoke smell filled the hall & came into the room. Towels were not filled in the room & were old worn out & stained. Comforter had a hole in it & pillows smelled. Parts of walls were not finished being repainted. Not a place I’d stay again & if not prepaid non-refundable would have left.
2023 年 4 月に 2 泊滞在

8/10 (良い)

Pamela

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Had a good experience at this best western hotel. Stay friendly & breakfast included However I excepted it to be a nicer hotel because I paid extra to go there. No fault of management just think it’s in a lower class neighbor hood. Other that I had a great stay
2023 年 4 月に 1 泊滞在

6/10 (普通)

Jamie

2023 年 4 月に 1 泊滞在

10/10 (非常に良い)

Jamie

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 1 泊滞在

2/10 (非常に不満)

Timm

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Altered Metal
Horrible, I will never stay here again, I should have just slept in my car, next year Ill drive the extra 40 miles in either direction to stay somewhere else. The only reason I stayed here was because of the convivence...wont make that mistake again... first off when I was checking in on that Saturday afternoon it seemed like I was inconveniencing the young man behind the counter to check in for the stay, second when you enter the building the notice at the door says "No smoking", this must be just a suggestion because this place reeks of stale Marlboro Reds and the 1970's, I even had a glass ashtray in my room like they were encouraging this type of thing, if I could have gotten a refund I would have but by the time the stench hits your nose its to late so I made the best of it, and the third thing is the towels are scratchy might as well try to dry off with a sheet of 90 grit sandpaper...yeah, wont be staying here again, but it does look nice outside but they need to clean along the fence line and fix the gardens...
2023 年 3 月に 1 泊滞在
Harshからの返信 (投稿日 : 2023 年 3 月 27 日)
Sorry for your experience but we were rented out.

10/10 (非常に良い)

Stewart

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
As advertised
2023 年 3 月に 1 泊滞在

2/10 (非常に不満)

Kellie

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I spoke with an Expedia rep the night I made this reservation about canceling because I typed the wrong date I needed may not March. The rep told me it would be taken care of but evidently it was not, I never went to the hotel because it was suppose to be cancelled so I could re book the correct date. I have snap shots of my entire conversation if needed
2023 年 3 月に 1 泊滞在
FDM Harsh Patelからの返信 (投稿日 : 2023 年 3 月 22 日)
I think you meant to give this to the Expedia booking engine and not our hotel.

10/10 (非常に良い)

Brian

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 3 月に 2 泊滞在

10/10 (非常に良い)

Gail

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 3 月に 1 泊滞在

10/10 (非常に良い)

William

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good value
2023 年 2 月に 2 泊滞在

10/10 (非常に良い)

Aaron

2023 年 2 月に 1 泊滞在

10/10 (非常に良い)

Tammy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 12 月に 1 泊滞在

8/10 (良い)

Alexis

良かった点 : 清潔度、客室の快適度
Just OK
Not the nicest of hotels. We had some stains on our blankets and the AC did not work. But it was satisfactory for the night. Oh and the gym is 3 machines, one treadmill, one bike, one elliptical type thing
2022 年 11 月に 1 泊滞在