施設の敷地
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モアナ サンズ ラグーン リゾートの口コミ

3.5 out of 5
モアナ サンズ ラグーン リゾート
Muri Beach, Rarotonga

口コミ

9.4

最高に素晴らしい

評価 10 - 68 件の口コミ中 47 件が非常に良い" "
評価 8 - 68 件の口コミ中 18 件が良い" "
評価 6 - 68 件の口コミ中 2 件が普通" "
評価 4 - 68 件の口コミ中 1 件が不満" "
評価 2 - 68 件の口コミ中 0 件が非常に不満" "

10/10

清潔度

9.6/10

スタッフとサービス

9.2/10

設備とサービス

9.8/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 3 泊滞在
Skyeからの返信 (投稿日 : 2023 年 5 月 19 日)
Thank you very much for your feedback

8/10 (良い)

Turake

カップルで旅行
良かった点 : 施設のコンディションと設備
Friday night entertainment was excelkent
2024 年 4 月に 5 泊滞在

10/10 (非常に良い)

Kyle

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice clean property within walking distance of the Muri night markets
2024 年 4 月に 10 泊滞在

8/10 (良い)

Erica

2024 年 3 月に 7 泊滞在

10/10 (非常に良い)

Hayley

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Spacious, well appointed rooms
2024 年 3 月に 5 泊滞在
Skyeからの返信 (投稿日 : 2024 年 4 月 5 日)
Thank you very much for your feedback Hayley.

10/10 (非常に良い)

Shaun

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Having a full size fridge, a sink, cutlery and crockery in the room is really good. The combination of hotel and semi self catering works so well.
2024 年 3 月に 9 泊滞在
Skyeからの返信 (投稿日 : 2024 年 4 月 5 日)
Thank you very much for your feedback Shaun.

8/10 (良い)

Karen

2024 年 2 月に 5 泊滞在
Skyeからの返信 (投稿日 : 2024 年 4 月 5 日)
Thank you very much for your feedback.

10/10 (非常に良い)

Gary

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful location
2024 年 1 月に 4 泊滞在

10/10 (非常に良い)

Ute

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Alles war wunderbar. Die Lage direkt an der Lagune, der Blick vom Balkon, die großen Zimmer. Das Personal ist sehr nett und gibt gute Tipps. Kanus und Wassersportequipment sind inklusive. Es war wunderbar ruhig und sehr entspannend. So kam echtes Südseefeeling auf.
2024 年 1 月に 6 泊滞在

10/10 (非常に良い)

Christine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room and view amazing. The staff were awesome. All our meals were delicious. Many of us would have liked the bar to be open in the afternoon. We will certainly return.
2023 年 12 月に 14 泊滞在

10/10 (非常に良い)

Murray

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great place to stay, lovely room, friendly staff, good value dining & quiet with no kids 🙂
2023 年 10 月に 5 泊滞在
Skyeからの返信 (投稿日 : 2023 年 11 月 9 日)
We are delighted you enjoyed your stay with Moana Sands Lagoon Resort.

10/10 (非常に良い)

Lorraine

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lovely spot
2023 年 10 月に 1 泊滞在
Skyeからの返信 (投稿日 : 2023 年 10 月 19 日)
Thank you for your feedback

10/10 (非常に良い)

kevin

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
very friendly and helpful staff great rooms beautiful pool and beach would highly recommend
2023 年 9 月に 6 泊滞在
Skyeからの返信 (投稿日 : 2023 年 10 月 19 日)
Thank you for your feedback

8/10 (良い)

Carol

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pleasant and quiet, lovely staff in restaurant and front desk. Spacious room (the deluxe). Comfortable bed and great shower. Cons: Not enough reading light for reading in bed (every hotel room everywhere). Other guests walk right by the big glass door. The included continental breakfast was very ordinary.
2023 年 8 月に 7 泊滞在
Skyeからの返信 (投稿日 : 2023 年 10 月 19 日)
Delighted you enjoyed your stay.

10/10 (非常に良い)

Giovanna

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The rooms were spacious, clean, and comfortable. The bathrooms were amazing! Great waterpressure, clean, large mirrors, and great lighting. The resort is in walkable distance to several Must-Eats & Attractions: The Night Foodmarkets, La Casita, Nautilus, Love Coffee Cart, Vibe,... The list is endless and so, so, so yummy! The beach is directly accessible from the hotel, and if you go snorkeling there, you are likely to see turtles. Don't recommend going at Lowest Tide, as the water is so shallow, that you have to walk ages before you are more than knee deep in. IMPORTANT: Wear Reef Shoes!!! The Corals can be very sharp, and there have been reportings of Stone Fish, although I did not see any myself. The included continental Breakfast is very basic, but sufficient, if you just want a quick cuppa and a musli before heading out for bigger ventures. However, their freshly baked Muffins in the mornings are a MUST HAVE! Take one to go, or munch on the spot! So Yum! Their Breafkast Menu a la Carte (at extra cost) is amazing though, and well worth the price, if you were planning on going out for paid brekky anyway. Their dinners are good, but dinner service was VERY slow. Which is fine, we're all on vacation - but there are so many other fantastic restaurants in the region, and the Night Food Markets are a definite must, whenever they are open, so we only ate in the Laguna once when the Night Food Market was closed and we were too lazy to walk - so it may have been a once off.
2023 年 8 月に 7 泊滞在
Skyeからの返信 (投稿日 : 2023 年 8 月 22 日)
Thank you very much for the feedback.

10/10 (非常に良い)

Jane

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The rooms are large & tropically decorated, very clean & have a slanted lanai for a lovely lagoon view. On site restaurant has a nice variety of breakfast & dinner options. Although the building itself isn’t the iconic bungalow style prevalent in Cook Islands, the newness of it elevates it.
2023 年 8 月に 2 泊滞在
Skyeからの返信 (投稿日 : 2023 年 8 月 22 日)
Thank you very much Jane for the feedback.

10/10 (非常に良い)

corey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I stayed 3 nights at this property. It is very clean and quiet, with nice ocean and pool views. Breakfast was good and staff at the restaurant were friendly. The property is only a 5-minute drive to the Muri night market. Perfect stay!
2023 年 5 月に 2 泊滞在

8/10 (良い)

Tony

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The beach was too rocky and was windy while we were there
2023 年 5 月に 6 泊滞在

10/10 (非常に良い)

Jo

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A beautiful resort that caters to your every need, the rooms are quiet, large, and comfortable, all with an ocean view, they have a stunning swimming pool, and options to borrow snorkeling gear and kayaks, with some of the best reef snorkeling just on their doorstep, their staff went the xtra mile to make sure we were happy, and helped book taxi’s and restaurants for us, we walked up to Muri beach markets, bars, restaurants , and tourist cruises, and the bus will stop outside, I highly recommend Moana Sands Lagoon Resort.
2023 年 5 月に 9 泊滞在
Skyeからの返信 (投稿日 : 2023 年 5 月 19 日)
Thank you very much for your feedback. We are delighted you enjoyed your stay.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 4 泊滞在
Skyeからの返信 (投稿日 : 2023 年 5 月 19 日)
Delighted you enjoyed your stay

10/10 (非常に良い)

Yui Han Jeremy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location is quite convenient considering that it’s right next to the Muri Beach and night market. The hotel is quite new looks like they have been renovated recently and room is clean as well as having some super friendly and proactive staffs. It is that good value for money!
2023 年 4 月に 3 泊滞在
Skyeからの返信 (投稿日 : 2023 年 5 月 19 日)
Thank you very much for your feedback.

10/10 (非常に良い)

Lee

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were amazing, accomodating and so friendly. The facility was really clean and oresented well. It is close enough to a lot of activities.
2023 年 3 月に 8 泊滞在
Skyeからの返信 (投稿日 : 2023 年 4 月 6 日)
Thank you maata for your feedback.

10/10 (非常に良い)

Valerie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff of this resort are outstanding. Our room and view were wonderful. We look forward to returning again soon.
2023 年 1 月に 13 泊滞在
Skyeからの返信 (投稿日 : 2023 年 2 月 17 日)
Kia orana; thank you maata for your feedback. Delighted you enjoyed your stay with Moana Sands Group.

10/10 (非常に良い)

Claire

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome location right on Muri Beach
2023 年 2 月に 5 泊滞在
Skyeからの返信 (投稿日 : 2023 年 2 月 16 日)
Thank you for your feedback. Delighted you enjoyed your stay.

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Thanks
After each interaction with staff I came away with the thought “wow, they’re so nice.” The on site restaurant was convenient and they managed to fit us in as we didn’t know about needing reservations. The staff were knowledgeable of the area and always happy to answer questions and have conversations. The availability of kayaks, snorkelling sets, reef shoes, etc was brilliant. Overall great stay, thank you.
Sunrise
2023 年 2 月に 5 泊滞在
Skyeからの返信 (投稿日 : 2023 年 2 月 16 日)
Thank you for your feedback. Delighted you ejoyed your stay with us.

8/10 (良い)

Andrea

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely stay in very convenient location. Staff were very accomodating. Loved it!
2023 年 2 月に 4 泊滞在
Skyeからの返信 (投稿日 : 2023 年 2 月 16 日)
Thank you very much for your feedback.

4/10 (不満)

Jeremy、Wellington

良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス
One of the most expensive properties on the island. Definitely well over priced. Advertised as adults only but no idea why. Only had a pool and free snorkle gear and kayaks for use on the ocean. No other facilities. Bar only open after 5pm. Food was terrible. Worst service experience ever. Repeatedly brought food over frozen, when given back were told kitchen staff were unhappy about it. Meals were told to be on the house but we're unedible, still had to pay for drinks even though Initially told on the house. Place has no features worth paying for, compared to other places in Raro. Welcome was non existent, no info given about Raro or the hotel or anything. Do not recommend at all. You will easily find better.
Skyeからの返信 (投稿日 : 2023 年 1 月 13 日)
Kia Orana Jeremy; so sorry to hear that you did not enjoy your stay with us at Moana Sands group. Many of our previous guests has thoroughly enjoyed their stay at our resort property. In regards to the pricing; we consider this a reasonable charge for a 3.5 star rating property.Unfortunately in regards to your complaint about the restaurant; please be advised this is out of our control as this entity is privately owned. However we do apologise for their service.Mary; who was rostered on the day; has a bubbly personality with a lovely smile with a welcoming attitude. If there's a group of 10 or more people arriving at once; she would have welcomed everyone together and provided information on the property and the amenities; restaurant hours etc. If you weren't paying attention; you will have missed all of this information. In the reception area we have phamplets on display on any information you require to assist you in enjoying your stay whilst on the island. Meitaki maata

10/10 (非常に良い)

Greg

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good location in Muri Beach with very friendly staff, good restaurant and clean spacious rooms
2022 年 9 月に 9 泊滞在

10/10 (非常に良い)

Reia

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful area and beach, clean hotel and helpful staff.
2022 年 9 月に 3 泊滞在

8/10 (良い)

TL

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 9 月に 8 泊滞在

8/10 (良い)

Alwyn

2022 年 6 月に 7 泊滞在

10/10 (非常に良い)

Neil

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome Front of Staff and lovely housekeeping Staff, the Restaurant Staff and Food was Amazing, Enjoyed every minute of our Stay.
2022 年 5 月に 7 泊滞在

10/10 (非常に良い)

Sarah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great Value for Money!!
We had no idea that the room would have such a great view!! Beautiful!! The room itself was very spacious, modern and spotlessly clean with a very comfortable bed. The free breakfast was simple yet very adequate. The wait staff were fantastic and friendly. The dinner menu was small, yet everything was beautifully presented. The Ika Mata was the best we’ve ever tasted 10/10 for that! We totally enjoyed our short stay
2021 年 7 月に 3 泊滞在
Skyeからの返信 (投稿日 : 2021 年 7 月 23 日)
Kia orana Sarah; thank you so much for your feedback. We delighted that you enjoyed your stay with us at Moana Sands Group.

10/10 (非常に良い)

Mark

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent Start to our Raro Trip
This is place is truly a gem. Excellent service, deal of a happy hour & great location. Phoebe helped us book bikes and gave us great advice via the front desk. Kayaks & snorkeling gear was provided but weather was too windy for us to use. Restaurant has okay breakfast included but good dinner. Room was spacious and bathroom was recently redone. We were on the bottom floor & enjoyed being able to just walk out to the pool or bar. Very quiet and relaxing. We would recommend staying here, and we hope to return soon!
view from lounge chairs
2021 年 6 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a great experience staff were friendly & great location
2020 年 2 月に 3 泊滞在
Sabine Vogel - Reservations Managerからの返信 (投稿日 : 2020 年 2 月 14 日)
Kia Orana Anonymous, Thank you very much for your feedback. We are delighted you had a fabulous stay at Moana Sands and we met your expectations. We hope you would consider us again in the future and wish you all the best.

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Great , clean and modern property . Needed tap repairs and not enough instructions for using the TV and cold showers as the hot water took a long time to come through. You really needed a hire car to go around the Islands and need to book tours before you arrive as they were always booked out.
2019 年 12 月に 8 泊滞在
Skyeからの返信 (投稿日 : 2020 年 1 月 14 日)
We appreciate and thank you for your feedback.

10/10 (非常に良い)

宿泊されたお客様

2019 年 12 月に 6 泊滞在
Wayne Sheard - General Managerからの返信 (投稿日 : 2020 年 1 月 14 日)
Kia Orana, Thank you for the rating you have given your recent stay at Moana Sands Lagoon Resort.

8/10 (良い)

Elliot

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Two night short stay
Stayed for two nights in November post wedding at a villa. Staff were all very nice, and upgraded us to the suite (2nd floor, closest to beach) which had a great view. Pool was big, all amenities clean and tidy. Personally I think it’s a bit expensive for the accomodation
2019 年 11 月に 2 泊滞在
Sabine Vogel - Reservations Managerからの返信 (投稿日 : 2019 年 11 月 21 日)
Kia Orana Elliot Thank you for your time to leave a review. We are happy you enjoyed your stay with us and would be delighted to welcome you back in the future. Kia Manuia & Regards

10/10 (非常に良い)

Evelyn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Small, quiet 24 roomed adult only hotel with pool and restaurant. Food nice, staff friendly and helpful. Rooms spacious, most with lagoon view. Would choose again if I came back.
2019 年 10 月に 5 泊滞在
Wayne sheard - GMからの返信 (投稿日 : 2019 年 11 月 2 日)
Kia Orana Evelyn, Thank you for taking the time to review your stay. Your comments are appreciated and I look forward to hosting you again should you return to Rarotonga.

10/10 (非常に良い)

Sam

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very tidy and clean location/ resort. Right beside the main highway. Ocean facing with great views from the lagoon-view rooms.
2019 年 10 月に 1 泊滞在
Sabine Vogel - Reservationsからの返信 (投稿日 : 2019 年 10 月 29 日)
Kia Orana Sam Thank you very much for taking the time to leave a feedback. We are delighted you had a great stay with us and we fully met your expectations. We hope you will visit us again in the future and wish you all the best.

10/10 (非常に良い)

Kathleen Mary

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 9 月に 6 泊滞在
Sabine Vogel - Reservationsからの返信 (投稿日 : 2019 年 10 月 14 日)
Kia Orana Kathleen Thank you very much for taking time to leave a review. We are happy you had a fantastic stay at our Resort and have met your expectations. We would be happy to welcome you back in the future.

8/10 (良い)

Kevin&Julie、Auckland

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2019 年 9 月に 7 泊滞在
Sabine Vogel - Reservationsからの返信 (投稿日 : 2019 年 9 月 30 日)
Kia Orana Kevin & Julie Thank you very much for your time to leave a feedback. We are delighted you enjoyed your stay with us at Moana Sands and hope you will consider us again in the future.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 9 月に 5 泊滞在
Sabine Vogel - Reservationsからの返信 (投稿日 : 2019 年 9 月 23 日)
Kia Orana Anonymous Thank you very much for your feedback. We are very happy you enjoyed your stay with us at Moana Sands and hope to welcome you again in the future.

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely loved that it was adults only, very quiet and peaceful.
2019 年 6 月に 4 泊滞在
Wayne Sheard - GMからの返信 (投稿日 : 2019 年 6 月 13 日)
Kia Orana, Thank you for the review on your recent stay. Great to see we ticked the boxes in you having a relaxed vacation. I look forward to possibly hosting you again in the future. Regards Wayne

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a really great time at Moana Sands Lagoon Resort. The property is brand new and the staff are excellent. We received a room upgrade and loved it! Note: If you're flying Jetstar beware that they delay flights often. We ended up missing our first nights accom.
2019 年 6 月に 4 泊滞在
Wayne Sheard - GMからの返信 (投稿日 : 2019 年 6 月 13 日)
Kia Orana, Thank you for taking the time to Rank and Rate your stay. I am pleased you liked the upgrade which we did to make up for your flight issues and we had the 1 room availability. Your staff comments re-enforce to the Team that efforts are noticed and appreciated. Thank you again and I look forward to possibly hosting you again in the future. Regards Wayne.

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved this hotel, really new, modern and good TV channels. Close to Muri shops and nice beaches. Great food and drink - top quality!
2019 年 5 月に 3 泊滞在
Wayne Sheard - GMからの返信 (投稿日 : 2019 年 6 月 12 日)
Kia Orana, Thank you for posting a review of your stay and the generous Ranking. Your comments are valued and used as a training tool to confirm to our Team their work and efforts are appreciated. Thank you again and I look forward to possibly hosting you again in the future. Regards Wayne.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 4 月に 4 泊滞在
Wayne Sheard - GMからの返信 (投稿日 : 2019 年 4 月 29 日)
Kia Orana, Thank you for posting a satisfaction score. This feedback is valuable in monitoring our guest satisfaction. I look forward to possibly hosting you again in the future. Regards Wayne.

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely wonderful service from the staff. Loved the room and the view as well. Would definitely recommend staying here
2018 年 10 月に 6 泊滞在
Wayne Sheard - GMからの返信 (投稿日 : 2019 年 4 月 29 日)
Kia Orana, Thank you for taking the time to post a review. Your feedback is valuable to us in reinforcing to my Team they are doing an awesome job and their efforts are appreciated and noticed. Thank you also for your recommendation and I look forward to possibly hosting you again in the future. Regards Wayne.

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great little resort with a restaurant attached. Brand new snorkeling/water sport equipment, nice pool and places to relax. Staff were lovely and very helpful
2019 年 4 月に 5 泊滞在
Wayne Sheard - GMからの返信 (投稿日 : 2019 年 4 月 29 日)
Kia Orana, Meitaki Mata (Thank You) for your review. Your comments are valuable in reinforcing the praise the Team receive and shows their efforts are appreciated. It is a pleasure to deliver and maintain the new facilities we are all proud of. I look forward to possibly hosting you again in the future. Regards Wayne.

6/10 (普通)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 客室の快適度
Clean, Modern hotel and rooms - But bad Air Con
Nice hotel, modern rooms, nice pool... but sooo hot, and I mean hot. My friend and I spent 3 weeks in traveling throughout the South Pacific before our stay here, and this was the hottest night we had. The Air Con barely worked. Service was good albeit a little weird. When the front desk assistant realized my friend and I were extending our stay in Raro for a few more days but didn't have a hotel booked, she was very persistent on us staying at the hotel. Once she realized we booked a different hotel her whole mood changed. But overall it was ok.
2019 年 3 月に 1 泊滞在
Sabine Vogel - Reservationsからの返信 (投稿日 : 2019 年 3 月 28 日)
Kia Orana John Thank you very much for taking the time to leave a review. We are very sorry the Air-con in you room didn't work as it's best during your stay. Just recently we have serviced all Air-cons in every room. However we hope you enjoyed your stay with us and hope to accommodate you again in the future. Best regards