Valley Wing | デスク、アイロン / アイロン台、ベッドシーツ
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セリーン リゾート キナバルの口コミ

3 out of 5
セリーン リゾート キナバル
Kampung Samuruh, Jalan Samuruh Kinoundusan, Ranau, Sabah

口コミ

7.0

良い

評価 10 - 56 件の口コミ中 9 件が非常に良い" "
評価 8 - 56 件の口コミ中 23 件が良い" "
評価 6 - 56 件の口コミ中 15 件が普通" "
評価 4 - 56 件の口コミ中 5 件が不満" "
評価 2 - 56 件の口コミ中 4 件が非常に不満" "

6.8/10

清潔度

7.4/10

スタッフとサービス

6.4/10

設備とサービス

6.2/10

施設のコンディションと設備

7.0/10

環境への配慮

口コミ

6/10 (普通)

Aisha

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
This property is so run down physically, pictures on the website are so deceiving. Spring in bed is so bad, wooden floor creaks, you will keep waking up if you are light sleeper with any movement in bed or across the room. The stench from the toilet is awful if you forget to close the door. Hot water runs out, so you better shower fast. Staff are friendly and accommodating though and the breath taking view of the mountain from your room makes the stay here worthwhile. The management needs to upgrade this hotel as another fellow guest mentioned that this establishment is the same since 16 years ago. If it’s not for the view, I would have checked out and changed hotels.
2023 年 6 月に 2 泊滞在

10/10 (非常に良い)

SELBYN

2023 年 4 月に 1 泊滞在

6/10 (普通)

RAJA AMRAH MAZURA RAJA AMAN

家族旅行
気になった点 : 清潔度
Driving to the resort is a challenge. It is not a normal tar road.. uneven dirt road with lots of rocks. The staff got our booking mixed up in the beginning and wanted to give us a different room with lower price . After insisting, manage to get the correct room type. Room cleanliness is acceptable but the bathroom is smelly and very dirty. The steamboat we ordered for dinner was good and the staff at the cafe was nice.

10/10 (非常に良い)

Uzir

2023 年 1 月に 1 泊滞在

6/10 (普通)

Evelyn

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
The bathroom was with ants and felt unclean. Breakfast is basic - fried noodle, rice, fruits and juice/coffee/tea. When told there was no watermelon left in the breakfast, staff told me they need to 'cook' it - staff was not attentive. The only plus of this hotel is the view of the mountain.
2022 年 9 月に 1 泊滞在

8/10 (良い)

Lay Nah

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The view is superb. Very direct magnificent view of Mount Kinabalu. But the aceess into the resort (2km) is not proper tar road. The room is basic with all the necessary amenities and clean. Comfortable stay. The staff is friendly & helpful. They are very oblige to all your needs /request. Thank you.
2022 年 8 月に 3 泊滞在

8/10 (良い)

Martinus

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 8 月に 1 泊滞在
Celyn Resort Kinabaluからの返信 (投稿日 : 2020 年 8 月 12 日)
Dear Martinus, we’re glad to know that you had a great time. Do refer us to your friends and family for their next destination. Cheers!

4/10 (不満)

polar

グループ旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
We booked kinabalu wing & the view simply amazing. Apart from this, the property is old & lack of maintenance. Bulbs not working, mosquito mesh broken, stains on bedsheet, tv channels not working well. and No wifi (wifi only available at lobby which is a distance from hotel room). The property seriously need some refurbish / upgrading works.
2019 年 7 月に 1 泊滞在
Reservation Deptからの返信 (投稿日 : 2019 年 7 月 26 日)
Dear Guest, Thank you for taking the time to send us your feedback. We are constantly upgrading our property (as you can see with our building painting progress) despite the constant challenges faced from the nature around us. Not to worry, we will look into all the issues that you have mentioned for we constantly strive to improve for the better. We hope to see you again.

8/10 (良い)

宿泊されたお客様

2019 年 7 月に 1 泊滞在
Reservation Deptからの返信 (投稿日 : 2019 年 7 月 24 日)
Thank you. please come again.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 5 月に 2 泊滞在
Reservation Deptからの返信 (投稿日 : 2019 年 6 月 22 日)
Thank you very much for your feedback. Look forward to see you again.

2/10 (非常に不満)

宿泊されたお客様

2019 年 6 月に 1 泊滞在
Ms. Fungからの返信 (投稿日 : 2019 年 6 月 5 日)
Dear Guest, we apologize for any inconveniences caused during your stay with us. Perhaps can provide us further details on your stay with us so that we can address them? Look forward to hear from you soon. Thank you

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic view
2019 年 4 月に 2 泊滞在
Reservation Deptからの返信 (投稿日 : 2019 年 6 月 22 日)
Thank you very much for your feedback. Look forward to see you again.

8/10 (良い)

宿泊されたお客様

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Spacious room. Friendly staff. Very quiet environment.
2019 年 1 月に 1 泊滞在

8/10 (良い)

AISHAH

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Location is good..condition is bad
3km bad road condition to premise. View is beautiful.The building and premise -rundown, not as shown on Hotels.com. Poor management. Room is dated-Old dingy furniture. Bidet pressure too strong, cant control. Bathmat is bad.Restaurant- minimal choice of breakfast. Menu not tasty. Many stray dogs-unhygienic. Staffs- friendly and helpful, that made our stay a pleasant one. Strategic location to places of interest.
2019 年 1 月に 2 泊滞在
Reservation Deptからの返信 (投稿日 : 2019 年 1 月 30 日)
Thank you for your feedbacks. We will look into them and continue to work together with the government & surrounding village land owners to provide a better road in the future.

8/10 (良い)

Mohamad Noor

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 1 月に 1 泊滞在
Reservation Deptからの返信 (投稿日 : 2019 年 1 月 30 日)
Thank you for your feedback.

8/10 (良い)

宿泊されたお客様

2018 年 12 月に 3 泊滞在
Reservation Deptからの返信 (投稿日 : 2019 年 1 月 30 日)
Thank you for your feedback.

6/10 (普通)

宿泊されたお客様

Disappointed with the road.
2018 年 12 月に 2 泊滞在
Reservation Deptからの返信 (投稿日 : 2019 年 1 月 30 日)
Thank you for your feedback. We will continue to work together with the government and surrounding village land owners to provide a better road for the future.

4/10 (不満)

HN、Johor Bahru

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Isolated hotel far from the main road. The small road leading to the hotel is about 2.3km long and is unpaved. We stayed in two Jungle Mountain rooms next to each other. The rooms were big but need some maintenance work. The door locks were faulty. The bathroom in one of the rooms had drainage issue resulting in wet floor all the time and it smelled badly. The staffs were friendly and helpful. They attended to our needs promptly.
2018 年 11 月に 2 泊滞在
Reservation Deptからの返信 (投稿日 : 2018 年 11 月 7 日)
We appreciate your feedback and will address them. Thank you for staying with us again and hope to see you soon.

10/10 (非常に良い)

Delima

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2018 年 10 月に 3 泊滞在
Reservation Deptからの返信 (投稿日 : 2018 年 11 月 7 日)
Thank you for taking the time to review us. We look forward to see you soon.

4/10 (不満)

宿泊されたお客様

気になった点 : スタッフとサービス
Surprises me all the way
1. No WIFI in rooms - Only hotel lobby has WIFI connection (we can't even use own data as there is not service at all at our own rooms) 2. Hotel is suppose to serve buffet breakfast but their min. room booking is 15 room; As they only had 13 rooms booked for the night, we only get set meals...which is not worth the money but food was okay, not too bad. 3. No guards at the "JUNGLE MOUNTAIN Rooms", our room is isolated at a further place from the lobby: - The room doesn't have a proper lock, anyone can see through your room because it is glass window. - If something happens, we do not know who to call for help as there is NO TELEPHONE in the room - We heard something around 12am (someone/something making small noises with their feet at our door) we thought this hotel might be haunted lol 4. From the MAIN ROAD, you will need to drive through ROCKY & TERRIBLE road conditions...(around 3km-4km) and the road to the hotel doesn't have sufficient street lights during night time and the roads are very steep.
2018 年 10 月に 1 泊滞在
Reservation Deptからの返信 (投稿日 : 2018 年 10 月 17 日)
Appreciate the feedback. We hope you appreciated your escape from the hustle & bustle of city life while being surrounded by nature & tranquility at the Resort. Thank you for staying with us & we look forward to see you again.

4/10 (不満)

mekala、selangor

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
jungle mountain is just infront of the jungle. cant see the mountain at all. no safety as it isolated. water heat stop after 2 people bath then have to wait. smelly toilet. not suitable for elders as you need to climb stiars to top. big triple bed room. breakfast normal. recommend to take kinabalu wing only or valley wing.
2018 年 9 月に 1 泊滞在
Reservation Deptからの返信 (投稿日 : 2018 年 10 月 17 日)
Appreciate the feedback. Thank you for staying with us & we look forward to see you again.

8/10 (良い)

Yueh Er、Malaysia

The view of the resort is great, room is clean. The bed is uncomfortable to sleep.
2018 年 8 月に 1 泊滞在
Reservation Deptからの返信 (投稿日 : 2018 年 9 月 5 日)
Thank you for taking the time to review us. We appreciate your feedback and will look into them. See you again soon.

6/10 (普通)

宿泊されたお客様

Acceptable
Place was further away from the main town but still quite accessible with a car. Room was generally clean and spacious but no wifi in the room, had to head to the lobby for that. Cleanliness of the bedding could do with some improvement. Breakfast was mediocre.
2018 年 8 月に 1 泊滞在
Reservation Deptからの返信 (投稿日 : 2018 年 9 月 5 日)
Thank you for taking the time to review us. We appreciate your feedback and will look into them. See you again soon.

2/10 (非常に不満)

toffony、kk

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very bad road access
At the very least they inform earlier how the road is. Btw the location too far from the main road
2018 年 7 月に 1 泊滞在

8/10 (良い)

nurul zairin、Miri

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
nice view resort , reasonably priced
Strategic place to stay with nice view of environment, only the road To reach the resort is very unsatisfied .. wish the management can consider to fix the road ..
2018 年 6 月に 1 泊滞在
Ms. Fungからの返信 (投稿日 : 2018 年 6 月 27 日)
Dear Guest, Thank you so much for your review. Apologies on the road. In regards to the road, we are working hard to work with the local government on the conditions of the shared community road. On behalf of the local communities surrounding the Resort, we hope our constant requests are finally answered. Thank you again and we look forward to see you soon.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A nice hotel on top of the hill.
The road to the hotel was a bit challenging, especially on rainy day. But the view from our room was beautiful, we can see Mount Kinabalu. The food is delicious, the room is nice and clean. I really love this hotel and would come back again someday. Even better if they do something about the road, more people would be able to come to this hotel.

8/10 (良い)

Md Adib Bahzi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Outstanding mountain view
The minor road connecting from the main road is gravel all the way to the hotel. It might be uncomfortable when going up but it pays off with the strategic location and amazing Kinabalu mountaim view from our rooms (Kinabalu Villa). Dine in foods are tasty. The mountain view peak can be experienced in the morning but it was very brief during our stay (perhaps not our lucky day as we were told the thick fog unsually appear in long hours (in the morning). The place is quite and good for those who want a peaceful moment out of from those fast-moving urban lifestyle. If you can't live without Wifi and internet, this hotel is not for you.
2018 年 3 月に 1 泊滞在

8/10 (良い)

aishah

良かった点 : 清潔度、スタッフとサービス
Quite Gateaway
Great place to get away from the busy and hustle of city environment with the view of Mount Kinabalu. However, the road to the resort is bumpy, should have driven a 4W to be more comfortable.
2018 年 1 月に 1 泊滞在

10/10 (非常に良い)

Phang、Sipitang

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Surprised!
Best location for taking photos with Mt Kinabalu, right from your room!
2017 年 6 月に 1 泊滞在

6/10 (普通)

jungyi、KK

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
전망이 좋은호텔
산위에 있어서 전망은 당연히 좋지만 시설은 전반적으로 많이 낙후되어 있읍니다 물도 잘안나오고 전기도 들어왔다 나갔다하고... 오래된 공사 폐자재도 계단옆 빈공간에 그냥 방치되어 있네요... 그나마 직원들은 친절한 편입니다
2017 年 5 月に 2 泊滞在

6/10 (普通)

Gabriel

良かった点 : 清潔度
access road is in very bad shape just good for 4x4
it was good for views and serenity

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Nice view mount kinabalu
1st time check inn,nice view,so far clean the room,i like this resort

6/10 (普通)

Mun Yee、Kuala Lumpur, Malaysia

良かった点 : スタッフとサービス
気になった点 : 清潔度
Normal Hill Top Hotel, Cooling-Do not Expect much
The check in process were fast. But be prepared as you will find the road very difficult to drive especially at night. I would suggest you to come back to resort as early as 6 PM. Food in the Cafe were good, consider to eat in house or BBQ. Breakfast were normal but staff was very nice and friendly. I would like to commend the guy who is at the front desk for being very helpful, showing us the map and place to eat/visit nearby, also the lady at the breakfast restaurant. We woke up for breakfast at 8am, food were almost all finished as there was a Chinese group in house. Staff were very nice enough to make us more food. Note: No activities at night, and a lot of bugs. Bathroom cleanliness were 1/10. But room cleanliness will rate 8/10 .. Is only suitable for 1 night stay. View were nice, and weather were cooling. Appreciate if hotel staff can look into the cleanliness of room, catch all the bugs before check in any in house guest.

8/10 (良い)

Ahmad Shah

良かった点 : 客室の快適度
Very nice view of Mount Kinabalu from my room. Really enjoy the stay even the road to the resort is old skool.

6/10 (普通)

ALIF、Kampung Baru

良かった点 : スタッフとサービス
Superb view of mount kinabalu as we stayed in Kinabalu wings after 15 minutes of offroad ride.Room is small,however kitchen food was delicious.

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
bad experience stay at my 1st trip to kundsang.

10/10 (非常に良い)

mas hasifah、johore

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
quality of service
Great and nice..hope for more security. I will lose a few goods things outside my room.

6/10 (普通)

lim、selangor, malaysia

良かった点 : 清潔度、スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
Cozy hotel & great view but bad location
The hotel is cozy especially at night. At daytime just fan is enough. The view from the balcony of the kinabalu wing is spectacular: the mount kinabalu is right in front of you. However, you need some luck to see the mountain as it is foggy most of the time. The staff are very friendly The equipment not at the best condition: TV with only 3 channels to watch, picture quality is bad. Breakfast was provided but very basic and it repeat everyday however the dinner is nice and not expensive but ofcourse not included The worst part: it is located 3km away from the main road with very rogue road. You would better drive your own vehicle if you want to stay here

8/10 (良い)

Kamal、KL M'sia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great view of Mount Kinabalu & surroundings.
The access road to Celyn Resort needs huge improvement. Luckily we have our local driver who was driving without problem to reach the resort as he knows the place well. The place is very beautiful with excellent view. Woke up in the morning facing the Mount Kinabalu while waiting for the sunrise. Such a great feeling.

8/10 (良い)

Nordiyana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

8/10 (良い)

Arun、Aarhus

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastic view. Great room. Bad transportations op
Fantastic view!!! Never seen anything like the view. Mount Kinabalu can be seen from the room and it's beautiful. Room was fine as well - nothing fancy. Remember!!!! It is difficult to get and get away from there by public transport and taxies don't come there. It is really remote. Their shuttle service is good though(but expensive) For the tech people: wifi there sucks..

2/10 (非常に不満)

KUANG、Selangor

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
poor road condition
the trip to celyn resort was forced to abandon last minute as realized the condition of the road was bad, untarred road which is not suitable for my myvi

6/10 (普通)

Eugene、E

良かった点 : 清潔度、客室の快適度
Room with a view. ...
Nice view rooms but the service of the staff was not very helpful. We were the only people and still np support. Due to the quake the restaurant was being renovated. We had to eat outside which was a bit cold.

6/10 (普通)

宿泊されたお客様

Tempat yg cantik
Tempat strategic dan permandangan cantik tapi jalan menuju ke hotel sangat teruk. Perlu perbaiki jalan.

8/10 (良い)

goh geok、Singapore

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Will return at a shot!
The hotel was set far back from the road and far from the town. This is wonderful as it was very very quite and you could hear the cicadas in the night and bird calls in the day. There were many flying insects attracted to the lights of the units but this did not bother us at all and in fact added to the ambience of the resort. We were about the only guests at the resort so practically got the place to ourselves. The staff were friendly and helpful and the rooms were very clean. The beds especially had wide and firm matresses - a bonus. As the resort is set on the side of a hill, the paths to the different units were steep so we had to be careful when walking to and from the dining/reception areas.Mt Kinabalu was fully visible from our rooms in the Kinabalu Wing.

8/10 (良い)

Yaakob、Seremban, Negeri Sembilan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Kinabalu Welcome u
The surrounding and view were very exciting. Good place for a holiday

6/10 (普通)

stewest

良かった点 : 清潔度、客室の快適度

6/10 (普通)

Peter、Stockholm

良かった点 : 清潔度
Utsikt!
Fantastiskt läge för ett hotell som ligger lite off. Inte så mycket att göra i närområdet.

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
غير مريح
لم ابيت تلك الليله بل رجعت الى كوتاكينابالو

6/10 (普通)

Tse、Hong Kong

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice view. Fair room and service.
Good view. Room is fair. Bathroom is a bit old and mosquito can fly into room. Nothing around. Can only stay in hotel. Breakfast choice is limited. Flies are quite annoying while eating. Only offer juice (not fresh juice) to kid in cool weather, need up charge if need hot drink!! This is not value for money with such service and quality!!