Dear Kimberly, We appreciate your loyalty to our brand and regret to hear about your recent experience. It's disheartening to learn that the surroundings and facility discomfort impacted your stay. We understand the importance of feeling at ease during your travels. Your feedback is valuable, and we will use it to address and improve upon the aspects that fell short of your expectations. We hope you consider staying with us again at a different location where we can provide a more positive and comfortable experience. Thank you for sharing your thoughts, and we appreciate your understanding.Sincerely, Hotel Management

Dear Jerone, Thank you for your feedback. Although your rating does not reflect your review, we are pleased to know you enjoyed our warm hospitality and comfortable accommodations. It was a pleasure hosting you, and we hope to have the chance to do so again in the future.Sincerely,Hotel Management

Dear Lawrence, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. If we may be of any further assistance, please reach out to us directly at the hotel. We hope you will give us another opportunity in the future.Sincerely,Hotel Management

Dear Alonso, Thank you for choosing us for your stay. We appreciate your feedback and apologize for any inconvenience you faced due to the unavailability of a room during your visit. While we strive to accommodate all our guests, there are occasions when demand exceeds capacity. Your comments help us continually improve our services, and we hope to welcome you in the future for a more pleasant stay. Thank you for considering us for your accommodation.Sincerely,Hotel Management

Dear Robert, We regret that we couldn't give you a better impression from the moment you arrived and for the frustration caused by waiting hours to be checked in. Our ultimate goal is to provide courteous and authentic friendly service to our guests; however, we are sorry that our front desk team failed to provide the excellent service we strive for daily. Please allow us to review the situation you mentioned to see what went wrong. Meanwhile, please feel free to reach out to us at the hotel for further assistance with your charges. We appreciate your patience and hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management

Dear Kristi, Thank you for taking the time to review your stay with us. We are disappointed to hear about the concerns with the cleanliness of your suite and the service provided, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel Management

Dear Sheddrick, Thank you for choosing us and sharing your feedback. We sincerely apologize for the inconvenience you faced during your late-night check-in. It is unacceptable that there was no staff available to assist you. We understand your frustration and the impact this had on your rest. We will address this issue promptly to ensure it does not recur. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them. However, if any assistance is needed, please feel free to reach out to us directly. Your experience falls short of the standard we aim to provide, and we are committed to making improvements. We hope you will consider giving us another opportunity to provide you with the experience you deserve.Sincerely,Hotel Management

Dear Martin, Thank you for taking the time to share your review with us. We genuinely apologize for your disappointment with the kind of service you received from our front desk staff. What you experience is highly unusual, and we appreciate you bringing this to our attention; we will look into the matter and ensure similar issues are not repeated. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Caleb, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Sincerely,Hotel Management

Dear Stephanie, Thank you for staying with us and posting your kind remarks about Extended Stay America. We are glad you found our apartment comfortable and enjoyable for your family and that you would like to return. We strive to provide the best service and comfortable accommodations for an enjoyable stay for our guests. So, we are thrilled to share your feedback with our team, as they always love hearing feedback from our guests. It was a pleasure having you stay with us, and we hope you will choose us again!Sincerely,Hotel Management

Dear Ahman, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our hotel was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. Please allow us a second chance and revisit the next time you are in the area and enjoy our commitment to exceptional hospitality. Sincerely,Hotel Management

Dear Cortni, First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management

Dear Terresa, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so, and we apologize for any concerns that may have kept you from having an outstanding stay. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management

Dear Zack, we are pleased you chose Extended Stay America for your recent visit to the city. We are thrilled you loved our hotel, and we will certainly share your compliments with our entire staff. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area.Sincerely,Hotel Management

Rachel, thank you for taking the time to review your stay. We are genuinely sorry about the circumstances that brought you to us. However, we are glad a difficult day was made better by our devoted staff. It is wonderful to know that our front desk associate and our thoughtful associates left a lasting impression. Thank you again for your kind review. We look forward to your next stay at Extended Stay America. Sincerely, Hotel Management

Debra, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.  We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems.  We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels.   Sincerely, Hotel Management

We don't have halls at this location. It would be nice if we knew who have bad experiences so that we could make it right on our part.

David, thank you for the glowing review of Extended Stay America. It is our pleasure to offer spotless accommodations and an ideal location at an affordable price. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management

Wendy, thank you for your valuable feedback and for choosing to stay with us. We are very sorry for the cleanliness issues you encountered and for the unpleasant incident you mentioned about an unruly guest. We can assure you this is not a normal occurrence at our hotel. Please also know, for any financial queries, you may reach out to our front desk as they will be more than happy to assist you. Thank you again. Sincerely, Hotel Management

Lori, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management

Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management

Andrea, thank you for taking the time to share your comments online. We are truly sorry to know about the disturbance you experienced which impacted your stay with us. We wish we had an opportunity to address this and make your experience a relaxing one. Your rating is appreciated, and we hope to provide you with a better stay in the future. Sincerely, Hotel Management

Venkata, thank you for your feedback. We are sorry for the inconvenience you had upon arrival. We also apologize for the condition of your suite and the smokey experience. We will discuss your concerns and comments with our leadership team and associates in an effort to enhance our guest service. Everything we do is aimed at providing you with an excellent hotel experience. We hope to have the chance to prove it to you on a future stay. Sincerely, Hotel Management

Thank you for being our guest. Our goal is to provide an exceptional experience for our guests, so we apologize for your disappointment with the condition of our property. Cleanliness is our top priority, and we will discuss your comments with our housekeeping team to make sure they are more diligent with their duties. Thank you again for your feedback, and we hope you will allow us to host you in the future. Sincerely, Hotel Management