テラス / パティオ

ソネスタ セレクト ダーラム リサーチ トライアングル パークの口コミ

3 out of 5

口コミ

7.8

良い

評価 10 - 1005 件の口コミ中 404 件が非常に良い" "
評価 8 - 1005 件の口コミ中 289 件が良い" "
評価 6 - 1005 件の口コミ中 138 件が普通" "
評価 4 - 1005 件の口コミ中 83 件が不満" "
評価 2 - 1005 件の口コミ中 91 件が非常に不満" "

8.2/10

清潔度

8.4/10

スタッフとサービス

7.0/10

設備とサービス

7.8/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

2/10 (非常に不満)

??

2023 年 5 月に 6 泊滞在
General Managerからの返信 (投稿日 : 2023 年 6 月 22 日)
Dear Guest,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

8/10 (良い)

Waheedah

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice, did not like the phone not working, also, it would have been nice to be able to sit outside.
2024 年 5 月に 2 泊滞在

8/10 (良い)

Joseph

2024 年 5 月に 1 泊滞在
General Manager からの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Joseph,It was great to have you staying with us at Sonesta Select Durham Research Triangle Park and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

6/10 (普通)

Shannon

The property was clean and quiet. My room the air had to be dropped to like 65 just for it to kick on. No breakfast just coffee
2024 年 5 月に 1 泊滞在
General Manager からの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Shannon,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

4/10 (不満)

LuAnn

家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
The room smelled like stale cigarette smoke. The beds were very uncomfortable and noisy
2024 年 5 月に 2 泊滞在
General Manager からの返信 (投稿日 : 2024 年 5 月 6 日)
Dear LuAnn,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 (非常に不満)

PRITY

気になった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
General Manager からの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Prity,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 (非常に良い)

Matthew

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel was comfortable and convenient, enjoyed the morning coffee.
2024 年 4 月に 3 泊滞在
General Manager からの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Matthew,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 (非常に良い)

Brittany

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The convenience
2024 年 4 月に 1 泊滞在
General Manager からの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Brittany,We are delighted that you decided to stay with us at Sonesta Select Durham Research Triangle Park during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 (非常に不満)

Haoyu

気になった点 : スタッフとサービス
2024 年 2 月に 5 泊滞在
General Manager からの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Haoyu,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 (良い)

Yeida

カップルで旅行
良かった点 : スタッフとサービス
It was good
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Yeida,Thank you for choosing us at Sonesta Select Durham Research Triangle Park during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

6/10 (普通)

Shawn

家族旅行
気になった点 : 施設のコンディションと設備
Service was poor. Room wasn't cleaned during 4 day stay. Trash not emptied. Coffee not refilled. Cheap but no service. No breakfast
2024 年 4 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Shawn,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

8/10 (良い)

Forrest

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Forrest,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 (非常に良い)

Alexander Jr

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was just fine
2024 年 4 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Alexander,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 (非常に良い)

Elizabeth

良かった点 : 清潔度
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Elizabeth,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

8/10 (良い)

JOSEPH

良かった点 : 清潔度、スタッフとサービス、設備とサービス
No breakfast was offered during stay. Flor a member of the front desk was exceptional, polite and helpful
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Joseph,We are delighted that you decided to stay with us at Sonesta Select Durham Research Triangle Park during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 (良い)

Robert

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy to get to from the highway.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Robert,Thank you for choosing us at Sonesta Select Durham Research Triangle Park during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 (非常に良い)

Natasha

ペット同伴の旅行, カップルで旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Natasha,Thank you for choosing us at Sonesta Select Durham Research Triangle Park during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 (良い)

Elaine

良かった点 : 清潔度
The rooms are clean, comfortable with good towels and bedding. The pool was not open and the pool area really needs weeding and landscaping. This property was fine for a few nights but with a little attention could be much improved . No maid service for our three nights?
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Elaine,Thank you for choosing us at Sonesta Select Durham Research Triangle Park during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 (非常に良い)

Deanna

2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Deanna,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

8/10 (良い)

Keith

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything just as we expected.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Keith,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 (非常に不満)

Tammy

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Tammy,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

6/10 (普通)

Matt

良かった点 : スタッフとサービス
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Matt,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 (非常に良い)

Ana

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean!
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Ana,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 (良い)

Joshua

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Standard hotel experience with absolutely rock bottom prices! I stayed over a Duke Reunion weekend (though not participating in the reunion, myself) and they had an excellent facility and excellent availability during this time when just about everything in the area is booked. Would be nice if the breakfast area were back in operation post-COVID, but that would be icing on the cake. Very clean, excellent comfort, very very close to Southpoint. If you’ve rented a car, you can get anywhere in the triangle between 15 and 30 minutes. Great location!!
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Joshua,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 (非常に良い)

renny

2024 年 4 月に 1 泊滞在
General Manager からの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Renny,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

4/10 (不満)

Veronica

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Quiet but the view was awful and there was no designated smoking area. There was as no breakfast and a $100 security deposit that I didn’t know about
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Veronica,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 (非常に良い)

Alexander Jr

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Just fine
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Alexander,Thank you for choosing us at Sonesta Select Durham Research Triangle Park during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

2/10 (非常に不満)

Troi

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I wouldn’t recommend this hotel to my worst enemy. They claim to be a non-smoking property but reeked of cigarettes and marijuana smoke. There was a musty mildew smell to the room which can probably be attributed to the water damage in the ceiling and along the bottom of the bathtub. The appliances were outdated and the phone in the room was completely inoperable in case of emergency. And there was a homeless encampment outside of my window which made me feel very unsafe. When I brought my concerns to the staff I wasn't offered to have my room changed or anything to rectify the situation but instead was told I was going to have to deal with it and there was nothing they could do. I would stay as far away as possible from this property and it’s predatory practices.
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Troi,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 (非常に良い)

Alexander Jr

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was just fine
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Alexander,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 (非常に良い)

Tara

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice establishment, friendly and helpful quiet. No problems at all… recommend 10/10
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Tara,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 (普通)

Tiffany

2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Tiffany,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 (非常に良い)

William

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear William,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 (非常に良い)

Iris

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Iris,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

4/10 (不満)

Ecom

気になった点 : 設備とサービス
Not a good area. Parking lot, lobby and hallways all reeked of weed. Cops showed up for domestic dispute. NO BREAKFAST AT ALL. Just 3 coffee brewers. It wasn't bad once I got to my room but I wouldn't stay here again. There was a Hampton across the street that probably didn't smell like weed all through out. I get a little bit but for it to be strong from the front desk to outside my room is nasty.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Ecom,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

8/10 (良い)

henry

家族旅行
良かった点 : スタッフとサービス
Customer service was great
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Henry,It was great to have you staying with us at Sonesta Select Durham Research Triangle Park and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

8/10 (良い)

Andrea

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Andrea,It was great to have you staying with us at Sonesta Select Durham Research Triangle Park and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 (非常に良い)

Steve

ペット同伴の旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff is always friendly and the property is always clean and smells good. I love that it is pet friendly
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Steve,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 (非常に良い)

Alexander Jr

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was just fine
2024 年 3 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Alexander,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 (非常に良い)

Nichole

2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Nichole,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 (非常に良い)

Alexander Jr

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was good
2024 年 3 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Alexander,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 (非常に良い)

Craig

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 7 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Craig,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 (普通)

Kristina

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
As soon as we stepped off the elevator we could smell smoke. Our room had a heavy smoke smell.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Kristina,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 (非常に良い)

Kareem

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great service
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 14 日)
Dear Kareem,Thank you for choosing us at Sonesta Select Durham Research Triangle Park during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

6/10 (普通)

Steven

出張
良かった点 : スタッフとサービス
The property was overall clean The parking lot itself was a little dirty here and there One single person working at the front desk very courteous very nice but what expedia didn't say on the app was there was a $100 deposit for the keys I turned the keys in when I left on Friday morning here it is Monday and I still don't have my $100 deposit it back in my account Don't like that part... Since they don't give you a point half value I give it a 3.9 overall and what I say there again absolutely... Well that really depends on how fast I get my deposit back day three I don't have it if it's day four more than likely not...
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Steven,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 (良い)

Candace

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 7 日)
Dear Candace,Thank you for choosing us at Sonesta Select Durham Research Triangle Park during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

6/10 (普通)

crystal

カップルで旅行
Out dated and not as nice as the Sonesta in Charlotte.
2024 年 2 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Crystal,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 (非常に良い)

lee

2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Lee,We are delighted that you decided to stay with us at Sonesta Select Durham Research Triangle Park during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 (良い)

Zindy

2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Zindy,We are delighted that you decided to stay with us at Sonesta Select Durham Research Triangle Park during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

6/10 (普通)

Juan

2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 16 日)
Dear Juan,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 (非常に良い)

Evan

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love it and always use it when I’m in town
2024 年 1 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Evan,It was great to have you staying with us at Sonesta Select Durham Research Triangle Park and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager