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Reviews of Courtyard by Marriott Raleigh Crabtree Valley

3 out of 5
Courtyard by Marriott Raleigh Crabtree Valley
3908 Arrow Dr, Raleigh, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 327 out of 625 reviews" "
Rating 8 - Good. 195 out of 625 reviews" "
Rating 6 - Okay. 58 out of 625 reviews" "
Rating 4 - Poor. 33 out of 625 reviews" "
Rating 2 - Terrible. 12 out of 625 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the location, nearby a mall with lots of shopping and restaurant options. The only complaint I had about the stay was the smell. You can smell it as soon as you hit the lobby, but it’s worse when you get to your room. It smells almost like a basement, that someone is trying to cover with the smell of strong perfume. If you’re very sensitive to smells I would avoid, but otherwise the bed was very comfortable, and everything appeared clean. It could probably use a renovation to better match what they charge per night.
Stayed 1 night in Apr 2024

10/10 Excellent

Edward

Stayed 1 night in Mar 2024

10/10 Excellent

cindy

Ok
Stayed 1 night in Feb 2024

10/10 Excellent

Denise, Nanuet

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 2 nights in Jan 2024

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Eric

Stayed 1 night in Jan 2024

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the interaction with the staff. They were friendly and very helpful in explaining the surrounding areas.
Stayed 2 nights in Jan 2024

6/10 Okay

Steven

Liked: Staff & service
I know this is not the hotel’s fault but people on my floor kept slamming doors all night. I barely got any sleep.
Stayed 1 night in Dec 2023

10/10 Excellent

Kimberly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas shopping!!
Met all my expectations!
Stayed 1 night in Dec 2023

10/10 Excellent

Jackie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, easy parking
Stayed 1 night in Nov 2023

2/10 Terrible

Dexter

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

8/10 Good

Patrice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean. There was no one at the front desk when arrived.
Stayed 1 night in Oct 2023

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book It Here!
Very convenient location for our stay in Raleigh. Everything on this stay deserves 5 stars. Eric, you made everything perfect for us! Thank you for going the extra mile and for being so efficient and "real". We slept like a baby!
Stayed 1 night in Oct 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Oct 2023

10/10 Excellent

Jordan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and conveinient
Stayed 1 night in Sep 2023

8/10 Good

Janusz

Traveled with family
Liked: Staff & service
The most friendly and helpfull staff that i can remember.
Stayed 1 night in Sep 2023

10/10 Excellent

Jeff

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Azadeh

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good!
Stayed 1 night in Jul 2023

10/10 Excellent

Pamela

Stayed 1 night in Aug 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Anita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing room, amazing people who work there !!
Stayed 1 night in Jul 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Marquis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was decent and clean. Co workers was friendly . Given me directions
Stayed 1 night in Jul 2023

6/10 Okay

Thomas

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is old and it showed. The furniture was dated and dirty, the linens and pillows were uncomfortable, and the ceilings and walls showed evidence of water damage and deferred wear and tear respectively. Not the best experience for the money.
Stayed 1 night in Jun 2023

8/10 Good

Shanquet

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bar staff was great, rooms were clean. Only thing I dislike is that you can hear the entire conversation from your neighbors. Other than that it was okay. 8/10
Stayed 1 night in Jun 2023

10/10 Excellent

Alicia

Stayed 1 night in Jun 2023

10/10 Excellent

Jose

Stayed 1 night in Jun 2023

4/10 Poor

Elizabeth

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service
I wish you could share pictures on this review - I have them - looks like blood on the walls, sofa sleep mattress was filthy and rusted all the way through. They only clean every other day which does nothing for most guests that are there for the weekend. There’s a bar, but no bartender and breakfast is available but the lady didn’t show - so no breakfast - not even coffee. If you are traveling for a tournament in the area - please don’t stay here. The ONLY friendly person at the hotel was the person working at the front desk Friday afternoon. Funny story - our friends called the front desk because their room wasn’t the one they booked. The front desk person put them on hold. After 10 min they went down stairs to see the phone off the hook and the guy playing on his phone. They have photos too.

10/10 Excellent

Helen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Kelley

Traveled with family
Liked: Cleanliness
Very nice place and people .
Stayed 2 nights in May 2023

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

Anya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
Stayed 1 night in Apr 2023

10/10 Excellent

CHERELLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, and staffed by very friendly and accommodating personnel at front desk and in bistro. Very comfortable bed and good pillows!
Stayed 2 nights in Apr 2023

8/10 Good

Theresa

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the purpose of my visit. Ran out of towels before the room was due to be cleaned.
Stayed 5 nights in Mar 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were amazing
Stayed 1 night in Mar 2023

10/10 Excellent

Edward

Stayed 1 night in Mar 2023

10/10 Excellent

Jim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Desiree'

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints whatsoever. Hotel smelled good, very clean and accommodating staff. Requested a corner room and my wish was granted. Hotel about 10 minutes from shopping area. Great centralized location.
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great stay
Stayed 1 night in Feb 2023

10/10 Excellent

Judy

Stayed 1 night in Feb 2023

8/10 Good

John W

Stayed 1 night in Feb 2023

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

JP

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Only bad rating (service) has to do with breakfast. Ordered breakfast sandwich to go. It was burnt.
Stayed 1 night in Feb 2023

10/10 Excellent

Deana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my day the room was clean an up to date
Stayed 1 night in Feb 2023

10/10 Excellent

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this location was exceptional. Ponloew, Ronnie and Mike are a great team and really friendly. They helped to make our stay very special.
Stayed 1 night in Jan 2023

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab stay
Clean and comfortable. Friendly accommodating staff Convenient location
Stayed 2 nights in Jan 2023

10/10 Excellent

Dr. Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jan 2023