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カマナ レイクハウスの口コミ

4.5 out of 5
カマナ レイクハウス
139 Fernhill Road, Queenstown

口コミ

9.4

最高に素晴らしい

評価 10 - 306 件の口コミ中 223 件が非常に良い" "
評価 8 - 306 件の口コミ中 62 件が良い" "
評価 6 - 306 件の口コミ中 13 件が普通" "
評価 4 - 306 件の口コミ中 4 件が不満" "
評価 2 - 306 件の口コミ中 4 件が非常に不満" "

9.8/10

清潔度

9.6/10

スタッフとサービス

9.0/10

設備とサービス

9.4/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Ayano

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing view from room, the soak, and the restaurant! There is a bus stop nearby the hotel, it was easy to get to downtown. This is definitely the best hotel in queenstown!
2023 年 8 月に 5 泊滞在

10/10 (非常に良い)

ACA、New Zealand

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スパの景色が最高！部屋もとてもキレイで、レストランやスーパーも歩ける距離にあったり。またクイーンズタウンに来るならここなの泊まりたいと家族で話しました。
2020 年 12 月に 4 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
フロントやレストランのスタッフはとても親切で素晴らしいサービスでした。綺麗な部屋からはワカティプ湖が見え、夢のような時間でした。シティまでは少し距離があるため、レンタカーが便利です。市内には駐車場が多くありました。
2020 年 2 月に 2 泊滞在
Simonからの返信 (投稿日 : 2020 年 3 月 4 日)
Kia Ora, Thank you for staying with us and your detailed review. I am glad you have enjoyed your stay to the fullest and we look forward to welcoming you back again soon. Warmest Regards, Simon Schmidt Front Office Manager @ Kamana Lakehouse

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2020 年 1 月に 6 泊滞在

10/10 (非常に良い)

Tomoaki

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Refurbishing great hotel with great view
Even under partial reconstruction, it was quiete and cozy in the room. The view from the hotel is great. Only the setback is its location. It takes 10 or so minutes to come down to the city center.
2019 年 1 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、客室の快適度
2018 年 11 月に 3 泊滞在

10/10 (非常に良い)

Jacqueline

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Les

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent property and great staff. Great cocktails. Nice hot tubs. We loved our stay.
2024 年 5 月に 3 泊滞在

4/10 (不満)

Jess

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The property looks out to a construction site. Lake view room was more like a construction view room. No spaces for any of the amenities like dinner tables or soak tubs. Far from town so could not just walk to another restaurant. Don’t stay here, it isn’t worth the money and isn’t very nice.
2024 年 5 月に 1 泊滞在

6/10 (普通)

Raj、san ramon

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Nice property, but not sure for the price.. rooms had a bit of a motel feel.
2024 年 1 月に 5 泊滞在

10/10 (非常に良い)

Ariana

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel is a perfect way to relax if you’re traveling. It is a 3 minute drive to the city centre, which was great for us because we prefer staying somewhere quiet. The views are fantastic - I would highly recommend booking at least a partial lake view. We spent a good deal of time out on our balcony. They also have a good restaurant and hot tub so you don’t really need to leave often unless you want to. Staff are very accommodating and helpful. I would definitely stay here again.
2024 年 4 月に 2 泊滞在
Traceyからの返信 (投稿日 : 2024 年 4 月 23 日)
Hi Ariana,Thank you for taking the time to leave a review. We're so pleased to read that everything was top-notch for you and that you enjoyed our location and views. We look forward to seeing you again soon.

8/10 (良い)

thmas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Traceyからの返信 (投稿日 : 2024 年 4 月 23 日)
Hi Thmas,Thank you for taking the time to rate your stay with us - we hope to see you again soon!

10/10 (非常に良い)

Jennifer

良かった点 : 清潔度
2024 年 3 月に 2 泊滞在
Traceyからの返信 (投稿日 : 2024 年 4 月 19 日)
Hi Jennifer,Thank you for taking the time to leave a review! Very pleased to see full marks. Please come and visit us again soon.

10/10 (非常に良い)

Juan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
One of the nicest hotels we have stayed in. Very modern yet cozy. Great view of the lake. Restaurant was outstanding with delicious food for breakfast and dinner, wonderful service and beautiful view of the lake. We plan on visiting Queenstown in the future and would definitely stay at this hotel
2024 年 3 月に 3 泊滞在
Traceyからの返信 (投稿日 : 2024 年 4 月 19 日)
Hi Juan,Wow, what a wonderful review - thank you so much. We are happy to hear that we will be seeing you again soon. Thank you again

10/10 (非常に良い)

Sumer

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Na
2024 年 4 月に 1 泊滞在
Traceyからの返信 (投稿日 : 2024 年 4 月 19 日)
Thank you Sumer for a full marks review of your stay! Please come and visit us again soon

10/10 (非常に良い)

Chujit

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I would recommend and come back
2024 年 4 月に 1 泊滞在
Traceyからの返信 (投稿日 : 2024 年 4 月 19 日)
Thank you Chujit! So pleased to hear you will be visiting us again soon

10/10 (非常に良い)

Helen

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The view from the restaurant is stunning. The food in the restaurant is a little pretentious but very nicely presented.
2024 年 3 月に 1 泊滞在
Traceyからの返信 (投稿日 : 2024 年 3 月 22 日)
Hi Helen,Thank you so much for your recent review! We are so pleased to see full marks for your experience with us.We very much appreciate the time you have taken to give us this feedback.We look forward to seeing you next time!

10/10 (非常に良い)

Ying

2024 年 2 月に 2 泊滞在
Traceyからの返信 (投稿日 : 2024 年 3 月 22 日)
Hi Ying,Thank you so much for a 5 out of 5 review! We are so thrilled to see we hit full marks for your Kamana experience.Thank you again, and we hope to welcome you again in the future!

8/10 (良い)

Seonag

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property has an amazing view, the restaurant was excellent. Our room was likely the worst in the hotel. It was on the end next to the staff supply area, so it was very noisy early in the morning. The bed was extremely soft which was not great. Offers casting onto the TV. Other than the bed, the room was great.
2024 年 2 月に 3 泊滞在

10/10 (非常に良い)

Lynda

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property. Wonderful view from restaurant. Can walk down hill to town and catch bus back up. Fish and chips right next door. Staff friendly. Alexa there to help you in your room. Nice amenities. Paid more than I usually would, almost worth that much.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

CheYu

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s good experience.
Traceyからの返信 (投稿日 : 2024 年 4 月 2 日)
Hi CheYu,Thank you so much for taking the time to share your 5/5 review! We are so happy to read we hit full marks during your time in Queenstown. Hope to see you again soon!

10/10 (非常に良い)

Tanara

2024 年 2 月に 1 泊滞在
Traceyからの返信 (投稿日 : 2024 年 3 月 22 日)
Hi Tanara,Thank you for choosing our hotel for your recent stay in Queenstown - we are very appreciative of your support and are equally grateful of the time you have taken to review your stay with us.We hope to see you again soon.Thank you again!

10/10 (非常に良い)

Po Mei

2024 年 1 月に 2 泊滞在

8/10 (良い)

FRANSISCA

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing view and only a short drive to town centre. Staffs were friendly and helpful. Room was slightly smaller than the photo. We booked the Twin Room (looking at the car park). We were given the ground floor & corner room which was a shame because there was a lot of vacancy on the top floor. We couldn’t sit on the balcony at all.
2024 年 1 月に 3 泊滞在
Duty Managerからの返信 (投稿日 : 2024 年 1 月 31 日)
Kia Ora Fransisca, Thank you for taking the time to leave us a great review! We are so happy to hear that you enjoyed your time with us. Our second level which you mentioned would be a different room type category which is our Remarkables/ mountain view rooms. We hope to be able to welcome you back in the future. Cheers

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Had a standard king room. Comfortable bedding, nice shower, new carpet. The front desk and staff were so kind! The restaurant on-site closes quite early and after 9pm nearby options are limited to delivery or a ride into the small city center that's 2-miles away. Would recommend but beware their mountain views are mostly limited to a few unobstructeds while others have lots of the parking lot!
2024 年 1 月に 2 泊滞在
Duty Managerからの返信 (投稿日 : 2024 年 1 月 31 日)
Kia Ora, Thank you for taking the time to write an overview of your stay with us we are so proud that you have given us a full 10 out of 10 star rating. We really appreciate all the feedback given to us which will help us to do even better.We look forward to welcoming you back again soon.Warmest regards,

10/10 (非常に良い)

Mary、Pottstown

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful view and location. I especially liked the hot tub experience.
2024 年 1 月に 1 泊滞在
Duty Managerからの返信 (投稿日 : 2024 年 1 月 31 日)
Kia Ora Mary,Thank you for your 5 star review of us! We are glad that you enjoyed our exclusive Kamana Soak experience. It is our favourite spot in the hotel too :) We hope to be able to welcome you back in the future.Warm Regards,

8/10 (良い)

Louis J

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在

8/10 (良い)

Jaswinder

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在

6/10 (普通)

frederic

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
la salle de restaurant avec la vue sur le lac
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Evan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Quality hotel if it’s in your budget !
Quality hotel with quality views We just had 3 nites there Great location away from downtown Queenstown
2023 年 12 月に 3 泊滞在
Kamana Teamからの返信 (投稿日 : 2024 年 1 月 21 日)
Kia Ora,Thank you for choosing Kamana Lakehouse for your visit to Queenstown and for taking the time to review your stay with us.We are so proud as a team that you really enjoyed your stay with us and the view that we had.We look forward to welcoming you back soon.Warmest regards,

10/10 (非常に良い)

SUK FUN

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 3 泊滞在

6/10 (普通)

Scarlett、Wailuku

カップルで旅行
良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス
The views are incredible. Queenstown struggles with staffing since the pandemic. This property has a great potential for being a luxury boutique hotel, but the service is not up to five star standard. Front desk was okay, housekeeping does a good job, but the F&B is not only robotically mediocre, but from a Hotel management perspective, not adequate. The dining room manager runs around, looking stressed. His pants have not been washed for days and his dirty white tennis shoes don't belong into a fine dining establishment. The waitstaff has no personality, very robotic, and the lack of uniforms (shirts only) — most not ironed are paired with individual worn out black pants/jeans. Give them crisp aprons or something to look more professional and clean. The food was good, but not exceptional. You can't understand a word the food runner says (fast mumbling, heavy accent), so we asked for the menu to read the ingredients. If you're spending over $200 minimum for dinner, you deserve excellence. This wasn't it.

10/10 (非常に良い)

Cynthia

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Está increible
El hotel está increible en todos los aspectos, no dudaría en recomendarlo ampliamente, uno de los hoteles que más me ha gustado.
2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

Redentor

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Kamana isn’t just a luxury accommodation, it has the views of the Mount Remarkable and Tahuna Lakes to die for. Their restaurant, Nest is a top-tier place, high quality food for dinner and breakfast. BUT thentrue treasure of Kamana lies in the brilliance of their staff. Jamie, Lida, Rolly, Kevin, Carlos and Sweet are absolute rockstars! Thank you Kamana for our lovely stay. We are definitely coming back!
2023 年 12 月に 3 泊滞在
Jamieからの返信 (投稿日 : 2023 年 12 月 15 日)
Kia Ora Redentor, Thank you for choosing Kamana Lakehouse for your visit to Queenstown and for taking the time to review your stay with us.We are glad that our team has managed to welcome you well. We really enjoyed having you here for your special anniversary stay! We will pass on your compliments to the mentioned staff to ensure they are aware of your kind words for their service. We love to you see you back here in the future, Redentor! Warm Regards,Jamie

8/10 (良い)

Ashley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在

8/10 (良い)

Valerie、Newburyport

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was lovely and it’s breakfasts were excellent. Our only complaint is the limited, tight parking.
2023 年 11 月に 4 泊滞在
Kamana Teamからの返信 (投稿日 : 2023 年 12 月 8 日)
Kia Ora Valerie, Thank you for taking the time to write an overview of your stay with us. We really appreciate all the feedback given to us which will help us to do even better. We do regret to hear your less than ideal parking experience. We do get busier days where parking can be quite tight, however our friendly reception team is always available to advise on an alternative parking spot should you not be able to find one :) I look forward to welcoming you back again soon.Warmest regards,

10/10 (非常に良い)

S

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Incredible views of the lakes and mountain to go with first class food and drinks
2023 年 11 月に 2 泊滞在
Kamana Teamからの返信 (投稿日 : 2023 年 12 月 8 日)
Kia Ora S, Thank you for your 5 star review of your stay here with us! We are so happy to hear that you've enjoyed our Nest restaurant food and drinks. I look forward to welcoming you back again soon.Warmest regards,

8/10 (良い)

Ivan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Be aware that the property is not on the lake. It is on the hill with beautiful views of the lake. It is 30 minutes walk from downtown. The restaurant was a bit pricey but the food was superb.

10/10 (非常に良い)

Caley

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
What a stunning place to stay!!! Absolutely incredible views of Queenstown and the Remarkables. Lovely staff who helped us secure a last minute dinner spot at the absolutely gorgeous on-site restaurant, Nest. Those have to be the best views in Queenstown. Highly recommend doing the private soaking tub at sunset. Absolutely incredible place!
Traceyからの返信 (投稿日 : 2023 年 11 月 21 日)
Hi Caley,We are so thrilled to read your review - looking after our guests is what we love to do, so we are happy to hear that you felt the love! We hope to see you again very soon.Thank you for taking the time to review us.

10/10 (非常に良い)

John

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在
Traceyからの返信 (投稿日 : 2023 年 11 月 6 日)
Thanks John for 10/10 rating - we are so pleased to hear we hit the mark in full!

6/10 (普通)

Marina

グループ旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Really good location and great view however, since we had a parking view room we did not have access to the beautiful lake view. There are no common areas where you can enjoy the view. In the lobby you can get a hint of the view but the restaurant is occupying the area of the widows and the view and it is very expensive. You can also enjoy the view in some hot tub for about 170$ per hour of soak. So if you want to enjoy the view of the hotel, be prepared to pay extras because just staying there is not enough. No outside area to lounge or relax. It was clean and everything else was fine but if you book this hotel for the nice view, make sure to upgrade to a room with lake view or else it’s just pointless
2023 年 10 月に 2 泊滞在
Traceyからの返信 (投稿日 : 2023 年 11 月 1 日)
Hi Marina,Thank you so much for taking the time to review our hotel. We are sorry to hear that the particular room type you booked was not what you were hoping for! Many of our guests are happy with this category as they are keen to make the most of the full lake views from our bar, restaurant and decking area. We do however understand the desire to make the most of the views from the comfort of your room. I will correct you with the soak session note - our price on an hour session is 119. Thank you again for taking the time to review the hotel, and we do hope to see you again soon.

10/10 (非常に良い)

Jerome

2023 年 10 月に 1 泊滞在
Traceyからの返信 (投稿日 : 2023 年 11 月 21 日)
Hi Jerome,Thank you so much for the 5/5 review score. We are so pleased to see your experience was top notch! We look forward to seeing you again soon.Thanks again.

10/10 (非常に良い)

Jeynelle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfect end to our South Island stay!
The Kamana Lakehouse was an oasis after a a 9 day road trip around the South Island for our wedding anniversary. This was by far the best accommodation! Our check in was easy and very friendly. The room was ready, warm and spacious. The bed and pillows were luxurious. Loved the Alexa functionality for controlling things in the room such as TV and wake up alarm. Extra requests were accomodated efficiently. We booked a hot soak package and enjoyed the amazing view over the lake with a glass of wine. If anything, more hanging space in the bathroom would be useful - particularly as we booked the afternoon hot soak package. Swimmers and towels did not dry quickly.
2023 年 10 月に 2 泊滞在
Traceyからの返信 (投稿日 : 2023 年 11 月 1 日)
Hi Jeynelle,We are overjoyed to read your review - thank you so much for taking the time to write this for us, and our future guests. Please come and visit us again soon.Thank you again

8/10 (良い)

yujing

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
overall, this hotel is nice. Just, the cleaner throughout some of my item that I need.....
2023 年 10 月に 2 泊滞在
Traceyからの返信 (投稿日 : 2023 年 11 月 1 日)
Hi Yujing,Thank you for taking the time to write a review on your stay with us. We would love to further understand your review so if you would like to share with us, please feel free to reach out to the team at jagan@kamana.co.nzThank you again Yujing!

10/10 (非常に良い)

Chu

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Delicious food Convenient location Good price Friendly staff
2023 年 10 月に 2 泊滞在
Traceyからの返信 (投稿日 : 2023 年 11 月 1 日)
Hi Chu,What a fabulous review and some great feedback points for us to share with our team. Thank you for choosing us for your Queenstown travel and for taking the time to post a review. See you again soon.

8/10 (良い)

Komeela

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice
Nice hotel. Good breakfast, but no lunch options available
2023 年 10 月に 2 泊滞在
Traceyからの返信 (投稿日 : 2023 年 11 月 1 日)
Hi Komeela,Thank you so much for taking the time to review your stay with us. Glad to hear you enjoyed the breakfast, your feedback on a lunch service is noted - maybe one day!We hope to see you again soon.Thank you again,

10/10 (非常に良い)

Richard

2023 年 9 月に 2 泊滞在
Traceyからの返信 (投稿日 : 2023 年 11 月 1 日)
Hi Richard,Thank you for taking the time to review your stay with us, we very much appreciate this!Hope to see you again very soon.Thanks again,

10/10 (非常に良い)

Ian

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A beautiful relaxing hotel with stunning views, friendly staff. I would thoroughly recommend to all
2023 年 9 月に 7 泊滞在
Traceyからの返信 (投稿日 : 2023 年 11 月 1 日)
Hi Ian,Thank you so much for reviewing your stay with us, we really appreciate you taking the time to share this fantastic feedback!We hope to see you again soon at Kamana Lakehouse

10/10 (非常に良い)

Danielle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We absolutely adore Kamana Lakehouse can’t beat the views and breakfast every morning was delicious
2023 年 8 月に 8 泊滞在

10/10 (非常に良い)

Bowen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean tidy amazing staff 10/10
2023 年 8 月に 3 泊滞在