Dear Akira,Thank you very much for this review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Apreciable Aimara Calzadilla,Le agradecemos sinceramente que se haya tomado el tiempo para compartir su experiencia con nosotros.Ha sido un placer para nosotros devolverle la confianza depositada en nuestro hotel con una estancia agradable. Estamos muy contentos al comprobar, a través de su puntuación, que hemos estado a la altura de sus expectativas. Su satisfacción es nuestra mayor recompensa.Esperamos tener el honor de darle la bienvenida nuevamente para otra estancia memorable.Atentamente,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Johnathan,We would like to thank you for this positive review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on future occasions. Best wishes,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Jeanette,Thank you for such a positive review.We are thrilled to hear that the room cleanliness and hotel condition met your high standards and that our service culture left a positive impression. It is always our aim to provide a memorable room experience and to deliver the highest level of service. We're glad you enjoyed these aspects of your stay.It would be our pleasure to have you return on another occasion.Very best wishes,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Maria Belen,Thank you for your feedback regarding your stay at Meliá Caribe Beach Hotel. We take all guest comments seriously and strive to continuously improve our services.We regret the misunderstanding with the room arrangements. Our team aims to accommodate specific requests whenever possible, and we understand the dissatisfaction caused by not being placed in adjacent rooms. We will review our booking procedures to prevent such occurrences in the future.Regarding the cleanliness of your room, we adhere to strict cleaning protocols to ensure guest satisfaction. We will address your concerns with our housekeeping team to ensure these standards are maintained.Transportation within the resort is designed to be efficient and convenient for all guests. We are sorry to hear about the difficulties you experienced with the shuttle trains and will work to improve this service.We apologize for any issues you faced with the room upgrade and the behavior of our staff member. Our goal is to provide exceptional service, and we will ensure additional training for our team to enhance their responsiveness and professionalism.Concerning the food quality, we adhere to rigorous food safety and preparation standards. We will review your comments with our culinary team to address any issues with taste and food safety.We understand that weather conditions can affect the transportation experience. We are working on better solutions to ensure guest comfort during adverse weather.Your feedback is invaluable, and we will use it to improve our services. Thank you for helping us strive for excellence.Best regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Ms. Firinu-Price,Thank you for taking the time to leave a review.Providing exceptional customer service is our top priority, and we apologize for any misimpression caused by the interaction with our concierge, Anny Liriano. We typically receive positive feedback about Anny's excellent service, and we will address your concerns with her to ensure such incidents do not occur in the future.Regarding the quality of our culinary offerings, we take great pride in the variety and excellence of our food options. Our culinary team works tirelessly to provide a diverse selection of delicious dishes to cater to all tastes. We adhere to strict food safety standards, including Hazard Analysis Critical Control Points (HACCP) protocols, which involve daily monitoring, audits, and inspections to ensure the highest levels of food safety and hygiene.While we strive to maintain the highest standards of food safety, it's important to note that stomach illnesses can sometimes be caused by factors external to the hotel, such as pre-existing health conditions, consumption of contaminated food or water outside the hotel premises, or exposure to different climates and environments. However, we take all guest feedback seriously and will continue to assess and improve our processes to provide the best possible experience for our guests. We have thoroughly reviewed our records and consulted with our health and safety teams, and we can confirm that there is no foodborne incidents at our property.We appreciate your suggestions for improvement and will take them into consideration as we strive to enhance our services. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Kind regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Viktor,Thank you for taking the time to provide your feedback.It brings us immense joy to hear about the pristine condition of our resort, and we're thrilled that you enjoyed the gastronomic experiences and the vibrant energy of our pool and water park. Our commitment to offering a high-quality room experience is reflected in your appreciation of our clean and well-appointed accommodations. We continuously strive to provide a variety of activities and ensure that our guests have an unforgettable stay, filled with love stories and energy for life activities.We hope to have the opportunity of welcoming you back in the future. Best regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Imogene,Thank you for such a positive review.We are thrilled to hear that you found the room cleanliness to be impeccable. Our team takes great pride in providing a pristine room experience, ensuring that every guest can relax and feel comfortable in their personal oasis. It is wonderful to know that this aspect of your stay was absolutely beautiful!It would be our pleasure to have you return on another occasion.Very best wishes,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Guest,Thank you for taking the time to share your review.We're thrilled to hear that our staff's commitment to service culture made a positive impact on your visit, and it's wonderful that the room experience met your expectations for cleanliness and comfort. It's also fantastic to see that your children had a memorable time at our water park and The Kidsdom. We are aware that our evening entertainment may not have met everyone's preferences, and we appreciate your feedback on this matter as well as your thoughts on our gastronomic experiences.Our team strives to offer a variety of dining options and we're always looking for ways to enhance our offerings. We're also elated that you enjoyed the beauty of our grounds and the stunning beach adjacent to our property.We hope to have the occasion to welcome you again. Kindest regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Guest,Thank you for sharing your feedback regarding your recent stay at our resort. We value your comments and appreciate the opportunity to address your concerns.At our resort, we strive to provide equal and exceptional service to all our guests. It is important to us that everyone feels valued and well taken care of during their stay. We regret that you felt otherwise and will review our service protocols to ensure consistency across all guest interactions.Regarding the situation at the Level beach area, our policies are in place to ensure that guests who have booked specific privileges receive the services they are entitled to. Our staff is trained to enforce these policies fairly and consistently. However, we understand that the manner in which these policies are communicated can impact your experience. We will reinforce our training to ensure that all guests are treated with respect and courtesy while adhering to our guidelines.We appreciate your continued support of our resort and the feedback you have provided. It is through such insights that we can continue to improve our services and guest experiences. We hope to have the opportunity to welcome you and your family back in the future to provide you with a more enjoyable stay.Thank you once again for your feedback.Warm regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Angela,Thank you for this review about your stay with us at Meliá Caribe Beach Resort.We are thrilled to hear you found our resort to be very clean and our staff friendly, which is a testament to our service culture. Your compliments on our nice accommodations and convenient transport services are greatly appreciated. It is wonderful that our coffee and delightful tiki tiki cocktail left a positive impression. We are also pleased that you experienced the attentive and helpful nature of our concierge service. We do take note of your comments regarding the gastronomic experiences, and while we pride ourselves on offering a variety of dining options, we are always looking for ways to enhance the flavor and taste of our offerings. Rest assured that your feedback is valuable as we strive to provide exceptional room experiences for all our guests.We look forward to seeing you again in the future. Kindest regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Judith Ann,Thank you for this review about your stay with us at Meliá Caribe Beach Resort.We are thrilled to hear that our concierge service met your expectations and that you found our customer service to be impeccable. It brings us great joy to know that our gastronomic experiences delighted you and that our team's friendliness contributed to a wonderful experience. Your appreciation for our beach access echoes the prime location we are proud of. While we acknowledge that our resort has been embracing guests for some time, we continuously strive to maintain our facilities to ensure a comfortable and memorable room experience for all our guests. Rest assured, we are devoted to providing a service culture that focuses on our guests' wellbeing.We look forward to seeing you again in the future. Kindest regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Betsy,Thank you for this review about your stay with us at Meliá Caribe Beach Resort.We are delighted to hear that you found the property and staff to be excellent, and we are especially proud that our commitment to a strong service culture was reflected in the outstanding support you received from our Expedia attendant, Kilvania. Our team strives to create memorable room experiences, and it is heartening to know we succeeded during your stay. We regret to hear that our gastronomic experiences did not meet your expectations on this occasion. Our culinary team is passionate about providing a variety of high-quality dining options, and we will certainly look into your feedback to ensure we maintain the standards expected of our diverse restaurants. Rest assured, your enjoyment and satisfaction are our top priorities.We look forward to seeing you again in the future. Kindest regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Betsy,Thank you for this review about your stay with us at Meliá Caribe Beach Resort.We a're thrilled to hear that you had an amazing time at our resort and that the welcoming and staff, particularly Kilvania, provided you with excellent service, truly embodying our service culture. It is wonderful that you and your family enjoyed our energy for life activities and the dedicated attention from Joel. We aim to create unforgettable room experiences, and we are glad our efforts resonated with you. However, we regret to hear that our gastronomic experiences did not meet your expectations, especially at our a la carte restaurants. While we strive to deliver a variety of dining options to cater to all tastes, including the finest pasta at our Italian dining venue, we acknowledge your feedback and continually work to enhance our culinary offerings. Rest assured, our team takes all comments seriously as we aim to provide an exceptional experience for all our guests.We look forward to seeing you again in the future. Kindest regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Shari,Thank you for such a positive review.It is delightful to hear that our The Level upgrade enhanced your stay, providing you with personalized attention and a seamless check-in process. We are proud of our team members like Ericson Mejia, who exemplify our service culture by ensuring all your needs are met, from spa bookings to dinner reservations. Your commendations for the exceptional gastronomic experiences at The Riviera, exclusive to The Level guests, are greatly appreciated. It is wonderful that the variety and quality of the dishes have left a lasting impression. We also note that you found the room cleanliness and amenities to be impeccable, which is a testament to our commitment to providing an outstanding room experience.It would be our pleasure to have you return on another occasion.Very best wishes,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Estimado Manuel,Le agradecemos sinceramente que se haya tomado el tiempo para compartir su experiencia con nosotros.Nos alegra enormemente que haya encontrado la limpieza de su habitación y las condiciones del hotel a su completo agrado. Es un placer saber que nuestro servicio cumplió con sus expectativas y que las amenidades de su habitación contribuyeron a una experiencia única. En Meliá Caribe Beach Resort, nos esforzamos por ofrecer experiencias gastronómicas de primera y una estancia inolvidable con servicios exclusivos como The Level. Nuestro compromiso con la cultura de servicio y la atención al detalle está siempre presente para asegurar el bienestar de nuestros huéspedes.Esperamos tener el honor de darle la bienvenida nuevamente para otra estancia memorable. Atentamente,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Estimada Liz,Muchísimas gracias por su reseña acerca de su experiencia en Meliá Caribe Beach Resort.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Marilyn Diaz,Thank you for such a positive review.We are thrilled to hear that the gastronomic experiences at our buffet were to your liking and that our staff's dedication to service culture made your stay memorable. It is heartening to know that the room cleanliness and amenities provided you with a comfortable room experience. Your satisfaction with the overall condition of our hotel and the service you received is a testament to our commitment to excellence.It would be our pleasure to have you return on another occasion.Very best wishes,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Haley,Thank you for this review about your stay with us at Meliá Caribe Beach Resort.We deeply regret that certain aspects of your stay did not meet the high standards of service culture we aim to uphold. We apologize for any confusion regarding our all-inclusive offerings and The Level services, which are designed to offer an elevated experience with exclusive benefits. Your feedback is invaluable, and we will ensure that our team is reminded of the importance of clear communication and the personal touch that is the hallmark of our hospitality. Our gastronomic experiences are intended to be a highlight of your stay, and it is disappointing to learn that our culinary offerings did not delight you. We acknowledge your concerns about interactions with our staff and the attention from vendors within the resort. Please be assured that the wellbeing of our guests is of the utmost importance, and we always aim to provide a relaxing and enjoyable environment. We will reinforce our commitment to professionalism and discretion across all guest interactions.We look forward to seeing you again in the future.Kindest regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Partner Couples,Thank you for such a positive review.It is heartwarming to hear that Anny Liriano, our dedicated concierge, provided exceptional service during your stay, ensuring that your every need was met with kindness and efficiency. We're thrilled that the complimentary upgrade to a room closer to the beach enhanced your room experience. Your acknowledgment of the all-inclusive nature of our resort, including the generous portions and the additional Expedia perks, truly reflects our commitment to a comprehensive service culture. Our team takes immense pride in creating memorable gastronomic experiences for our guests, and it's wonderful to know that these efforts resonated with you.It would be our pleasure to have you return on another occasion.Very best wishes,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Naldy,Thank you for positively reviewing your recent visit.We are thrilled to hear that our staff's friendly demeanor contributed to a wonderful stay for you and your daughter, and that our gastronomic experiences, particularly at Riviera, left such a lasting impression. It is rewarding to know that the cleanliness of your room met your expectations, and that our various amenities, including the pool and beach areas, enhanced your visit.However, we regret that our evening offerings did not fully meet your expectations. While we strive to provide a variety of energy for life activities, we acknowledge that the absence of a disco has been noted. We appreciate your feedback as it helps us to improve our service culture and ensure an enjoyable experience for all our guests.We look forward to welcoming you back soon.Kind regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Sady,Thank you for taking the time to share your feedback.We regret to hear that other aspects of your visit did not meet your expectations. While we do not have a record of specific complaints, we always encourage our guests to reach out with any concerns so we can address them promptly. We take all comments seriously and continually work to enhance our service culture and provide the exceptional stay our guests expect and deserve.We hope we can welcome you back in the future.Kind regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Anzhelika,Thank you for this review about your stay with us at Meliá Caribe Beach Resort.We are thrilled to hear that the beauty of our tropical gardens and the dedication of our team members like Yanil Felix and Daniella David contributed to making your wedding anniversary memorable. It is also delightful to know that the surprises arranged by Anny Liriano added a special touch to your celebration. Regarding the dining experiences, we are glad you enjoyed the gastronomic offerings at Hacienda, Rossi, and Touro. However, we regret to hear that some aspects of your room experience did not meet your expectations. We continuously strive to maintain our facilities and will look into the concerns you have raised. Even though our buffet aims to provide a variety of culinary delights, we appreciate your feedback as it helps us improve our service culture.We look forward to seeing you again in the future.Kindest regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Estimada Sra. Karla,Muchas gracias por su reciente visita y por sus comentarios.Nos alegra saber que la limpieza de la habitación, el estado del hotel, el servicio y las comodidades de la habitación hayan cumplido con sus expectativas al 100%. Lamentamos que los vasos de papel encerado no hayan sido de su agrado; nuestro equipo siempre busca ofrecer una experiencia de habitación excepcional bajo nuestras políticas de sostenibilidad y tomaremos en cuenta su comentario para evaluar cómo podemos mejorar en este aspecto.Esperamos poder recibirle de nuevo en un futuro próximo. Atentamente,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Julio,Thank you for taking the time to provide your feedback.We are thrilled to hear that you found our hotel to be good. We aim to provide an exceptional room experience and are glad that our cleanliness met your expectations. We regret to hear that our service and food did not live up to your expectations. Our team is committed to delivering excellent gastronomic experiences, and we are surprised to receive this feedback. We continually strive to provide the best possible service and dining options for our guests.We hope to have the opportunity of welcoming you back in the future. Best regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Carmelys,Thank you for taking the time to leave a review.We are thrilled to hear that you appreciated the service provided during your stay, which is a cornerstone of our service culture. However, we are concerned about your comments regarding room cleanliness and condition. Please rest assured that we uphold the highest standards of cleanliness and maintenance, as evidenced by our daily housekeeping service. Our team strives to ensure every guest room is impeccably clean and well-maintained for an enjoyable room experience.We hope to be able to welcome you back for an improved stay.Kind regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Guest,We sincerely apologize for the challenges you encountered during your recent stay. Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns.Regarding the illness situation, we sympathize with the distress this must have caused during your vacation. It's important to note that the incubation period for coxsackie virus can range from 3 to 10 days, and symptoms may not manifest until after exposure. While we take the health and safety of our guests seriously, it is not feasible for the hotel to assume responsibility for individual cases of illness, especially given the potential sources of exposure in a public setting.We want to assure you that our hotel maintains rigorous cleanliness and maintenance protocols to minimize the risk of illness transmission. However, it's important to recognize that viruses such as coxsackie can be easily transmitted in various environments, including public spaces.We're truly sorry to hear that you found the food disappointing during your stay, especially at our Mexican Restaurant. Your feedback is important to us, and we'll certainly review it with our culinary team to ensure we're delivering the quality and taste our guests expect. We understand that dining experiences can significantly impact your overall enjoyment, and we apologize for falling short of your expectations in this regard. We hope that despite these challenges, you will consider giving us another opportunity to exceed your expectations in the future. Should you have any further concerns or feedback, please do not hesitate to contact us directly.Warm regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Demika,Thank you for such a positive review.We are delighted to hear that you and your family had a wonderful stay and that our staff provided you with the attentive service we pride ourselves on. It is fantastic that you found The Level suite to be an excellent choice and that the upgrade enhanced your room experience. Our aim is always to offer our guests the very best in accommodation and gastronomic experiences, so it is rewarding to know that we've succeeded in making your stay memorable.It would be our pleasure to have you return on another occasion.Very best wishes,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Mr. Humberto,Thanks for taking the time to share your views of your visit.We have taken note of your comments regarding our rooms and amenities and will take the time to consider them. Your feedback is important as it helps us to continuously improve our guest experience.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Ms. Alva,Thank you for such a positive review.We are thrilled to hear that you enjoyed the personalized service from our staff and the serene ambiance of the YHI Spa. It's delightful to know that our hotel's cleanliness, condition, and amenities provided you with a 100% satisfactory room experience. Your appreciation for our gastronomic experiences, pool, beach, and especially the attention received from our personal concierge is truly valued. We strive to offer a service culture that ensures all our guests, like you, have a memorable stay at The Level.It would be our pleasure to have you return on another occasion. Very best wishes,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Estimada Sheila,Muchísimas gracias por su reseña acerca de su experiencia en Meliá Caribe Beach Resort.Nos llena de orgullo saber que la limpieza de su habitación, la condición del hotel, el servicio y las comodidades de la habitación cumplieron con sus expectativas al 100%. Estamos encantados de que nuestras instalaciones y la atención al detalle hayan contribuido a una experiencia memorable. En Meliá Caribe Beach Resort, nos esforzamos por ofrecer una cultura de servicio excepcional y experiencias gastronómicas inolvidables, y nos complace saber que esto se reflejó durante su estancia. Además, nos alegra que haya disfrutado del exclusivo 'The Level', diseñado para proporcionar un nivel superior de comodidad y servicios personalizados.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Paul,Thank you for taking the time to provide your feedback.It's our aim to provide a superb room experience, and we're glad that these aspects contributed positively to your stay. On the other hand, we regret to hear that you found our dining options to be repetitive. Our culinary team strives to deliver a diverse range of gastronomic experiences, offering a selection of international and local cuisines across our numerous dining areas. We also apologize if at times our staff did not provide the level of service culture we pride ourselves on. We are continuously training our team to ensure that every guest interaction is helpful and informative.We hope to have the opportunity of welcoming you back in the future. Best regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Ms. Pamela,Thank you for such a positive review.We are delighted to hear that our concierge Kilvania provided such attentive service and that our team's friendliness stood out during your stay. Our commitment to service culture is paramount, and we're thrilled that this resonated with you. We apologize for any confusion regarding our dining options. We take pride in offering a variety of gastronomic experiences, and it's important to us that all our guests can enjoy them. While some of our specialty restaurants like Hokkaido require an additional charge, we strive to provide a diverse array of dining options inclusive in your stay. Additionally, reservations help us ensure a seamless dining experience for all our guests, but we understand that flexibility is also important and will take your feedback into consideration. We're grateful for your positive feedback on room cleanliness and amenities, reflecting our dedication to creating a comfortable and enjoyable room experience for our guests.It would be our pleasure to have you return on another occasion. Very best wishes,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Ms. Milenia,Thank you for such a positive review.It's a delight to hear that the room cleanliness and comfort exceeded your expectations, ensuring a restful room experience. We are thrilled that your little ones enjoyed our range of energy for life activities, including the water park tailored for all ages. Your appreciation for the gastronomic experiences at our beach snack bar and the convenience of the resort train brings us great joy. Our service culture is designed to create memorable moments, and it seems Kilvania, your personal concierge, embodied this perfectly by assisting with all your needs. While you mentioned some seaweed at the beach, please know that our location next to the sensational Bávaro Beach is usually pristine and inviting.It would be our pleasure to have you return on another occasion. Very best wishes,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Claudia, Thank you for this review about your stay with us at Meliá Caribe Beach Resort.We appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to seeing you again in the future. Kindest regards,Miguel Diaz UrrutiaHotel ManagerMelia Caribe Beach

Dear Cathy,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Ingrid Vazquez,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We also greatly appreciate your comments and suggestions on the changes and improvements you feel we should make. Our managers are taking notes of the improvements we will be making.We would be honored to host you again to show you our improvements.Best regards