子供向けアクティビティ

ハイアット ジーヴァ プエルト バャルタ - オールインクルーシブの口コミ

4.5 out of 5
ハイアット ジーヴァ プエルト バャルタ - オールインクルーシブ
Carretera Barra de Navidad, Km. 3.5 Zona Hotelera Sur, Puerto Vallarta

口コミ

8.8

非常に良い

評価 10 - 1255 件の口コミ中 808 件が非常に良い" "
評価 8 - 1255 件の口コミ中 239 件が良い" "
評価 6 - 1255 件の口コミ中 112 件が普通" "
評価 4 - 1255 件の口コミ中 53 件が不満" "
評価 2 - 1255 件の口コミ中 43 件が非常に不満" "

9.0/10

清潔度

9.2/10

スタッフとサービス

8.8/10

設備とサービス

8.4/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

8/10 (良い)

JUNICHI

家族旅行
良かった点 : 客室の快適度
2022 年 8 月に 3 泊滞在
Daniela Quintero- Social Media Coordinatorからの返信 (投稿日 : 2022 年 8 月 9 日)
Dear JUNICHI, Thank you for such an amazing score of your experience at Hyatt Ziva Puerto Vallarta! please come back soon to enjoy once again our slice of paradise. With Service from the Heart,

8/10 (良い)

Christine M

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property and friendly, helpful staff. Food at restaurants very good. Buffett ok but I’ve never been to a resort with an excellent one. Only area that could have been cleaner was beach chairs. Lots of cigarette butts everywhere and hard to find a chair not loaded with bird poop. Plenty of clean towels always available though with no limit to cover them up.
2024 年 5 月に 5 泊滞在

8/10 (良い)

Sean

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
So beautiful
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Chris

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff. Hotel was nice especially the private beach. Didn’t get the room we booked but got upgraded ( at a cost). Food was good. Blaze steak house was not very good. Not sure if we would go back.
2024 年 5 月に 7 泊滞在

10/10 (非常に良い)

Tod

良かった点 : 清潔度
2024 年 5 月に 5 泊滞在

10/10 (非常に良い)

Joanna

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved my stay with Hyatt Ziva. Everyone that works there is so kind… they keep the hotel very clean as well which I loved. If I ever go back to puerto Vallarta I will definitely stay here again.
2024 年 3 月に 5 泊滞在
Alejandra Rubio / Tour and Travel Sales Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Joanna Hurtado,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

2/10 (非常に不満)

Kashmira

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 7 泊滞在
Alejandra Rubio / Tour and Travel Sales Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Kashmira Singh Rana,We would like to thank you for taking the time to share a review of your experience with us. It was a pleasure being your hosts during your recent getaway to Hyatt Ziva Puerto Vallarta, we appreciate your loyalty, but it is with great sadness that we learn of an overall disappointing experience falling short on your expectations. Please accept our sincerest apologies for any disappointment you have experienced, the feedback from our guests is vitally important in our mission to deliver exceptional experiences, please be certain that your observations and concerns wont be overlooked as have been addressed accordingly to our management team. We take our guest's ratings and concerns very seriously, as it is the best way to improve our services, culinary offerings, and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure a pleasant stay. While we understand the way you felt about the situation experienced during your stay, we hope that our reply to your feedback restores some semblance of trust in us. With Service from the Heart,

8/10 (良い)

Divita

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great
2024 年 5 月に 7 泊滞在
Alejandra Rubio / Tour and Travel Sales Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Davita Pal, Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 (非常に良い)

Jose

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is the third time I am staying in this hotel on this occasion the staff was very kind Jesus at the pool bar very good service and very good service from Joel and Stephanie as well
2024 年 5 月に 5 泊滞在
Alejandra Rubio / Tour and Travel Sales Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Jose Castillo,Thank you so much for take the time to let us know about your recent stay with us! We will advise our Staff about your comments. We hope to see you again soon!With Service from the Heart!

8/10 (良い)

Brian

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Beautiful beach! The property is lovey, but the rooms are showing age and smell like mold. The food quality has definitely decreased since our visit in 2022. Meals were often bland and average. Beach service was average at best.
2024 年 5 月に 6 泊滞在
Alejandra Rubio / Tour and Travel Sales Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Brian Thomas Lamb,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 (非常に良い)

Igor

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
Alejandra Rubio / Tour and Travel Sales Managerからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Igor Livandovschi,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 (非常に良い)

tae hong、San Jose

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great beach and view
2024 年 5 月に 3 泊滞在
Alejandra Rubio / Tour and Travel Sales Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Tae Hong Ha,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 (非常に良い)

Gholamreza

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We stayed at the Hyatt Ziva twice, once as a newly wed couple and once as a family with one child and my wife’s parents, and both stays were phenomenal. There are plenty of activities for all tastes and the resort is only an7 minute Uber ride from the old town where there ar a lot more activities. But the best part was the staff, they were genuinely obsessed with making our trip as convenient and memorable as possible, and nobody was nice just to get a good tip. Really loved it!
2024 年 5 月に 4 泊滞在
Alejandra Rubio / Tour and Travel Sales Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Gholamreza Assadi,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 (非常に良い)

María Guadalupe Carreras

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Todo nos pareció maravilloso. El check-in, la suite, los restaurantes, la playa, el servicio de la gente, el mantenimiento que se le da a la propiedad; había gente arreglando jardines, pintando corredores y cuartos, etc. La comida en restaurantes de especialidades muy buena. La del buffet no tan buena. Había mucha variedad pero le hacía falta sazón y al pasar las horas la comida del buffet ya no parecía muy apetecible. Reconocimiento al chef Esteban, a Pancho en los ceviches, Brenda en actividades. La señorita Saira en la cafetería debería tomar un curso de amabilidad y trato con clientes… su actitud y trato muy grosera. Pero en general una maravillosa estancia. Gracias Hyatt Ziva!
2024 年 5 月に 4 泊滞在
Alejandra Rubio / Gerente de Ventas Tour & Travelからの返信 (投稿日 : 2024 年 5 月 16 日)
Estimada María Guadalupe Carreras,Gracias por tomarse el tiempo para responder nuestra encuesta sobre su reciente estadía en nuestro hotel. Nos encanta que hayan tenido una muy grata estancia con nosotros y queremos que sepa que sus comentarios son extremadamente importantes para nosotros y que los usaremos para hacer que la experiencia de cada persona que nos visita sea la mejor posible. Agradecemos enormemente sus amables palabras que serán compartidas con todo el equipo. Esperamos volver a atenderle en un futuro cercano.¡Con Servicio del Corazón!

10/10 (非常に良い)

Paula

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a bummer when we arrived later afternoon on May 1, 2024, we discovered a wedding reception below our room with thumping party music! we were so tired.
2024 年 5 月に 8 泊滞在
Alejandra Rubio / Tour and Travel Sales Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Paula Kathleen Lozano,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 (非常に良い)

jan

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was our second stay at Hyatt Zivah. We will only stay here when visiting Puerto Vallarta. We are spoiled every day with the great food, warm hospitality, and beautiful views. We used the Cabana service and highly recommend it for comfort and a break from the sun. We used the spa facilities and were pampered by MaryChuy and Vernice! Breakfast at the buffet with Soledad and Angel made our visit feel like home!
2024 年 5 月に 3 泊滞在
Alejandra Rubio / Tour and Travel Sales Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Jan R Bishop,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

6/10 (普通)

tanya

グループ旅行
良かった点 : スタッフとサービス
The air conditioning was very loud. Furniture a little old.
2024 年 5 月に 4 泊滞在
Alejandra Rubio / Tour and Travel Sales Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Tanya Chaverri,We would like to thank you for taking the time to share a review of your experience with us. It was a pleasure being your hosts during your recent getaway to Hyatt Ziva Puerto Vallarta, we appreciate your loyalty, but it is with great sadness that we learn of an overall disappointing experience falling short on your expectations. Please accept our sincerest apologies for any disappointment you have experienced, the feedback from our guests is vitally important in our mission to deliver exceptional experiences, please be certain that your observations and concerns wont be overlooked as have been addressed accordingly to our management team. We take our guest's ratings and concerns very seriously, as it is the best way to improve our services, culinary offerings, and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure a pleasant stay. While we understand the way you felt about the situation experienced during your stay, we hope that our reply to your feedback restores some semblance of trust in us. With Service from the Heart,

10/10 (非常に良い)

Neha

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great food and service. Amazing views from the room.
2024 年 5 月に 3 泊滞在
Daniela Quintero- Social Media Coordinator からの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Neha, It is an honor for us to know that we are one of your favorite destinations to travel to, we appreciate each of your comments which shows the spirit of service of this great Hyatt Ziva Puerto Vallarta Family. We look forward to welcoming you back again!With Service from the Heart,

8/10 (良い)

santana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Daniela Quintero- Social Media Coordinator からの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Santana, It is an honor for us to know that we are one of your favorite destinations to travel to, we appreciate each of your comments which shows the spirit of service of this great Hyatt Ziva Puerto Vallarta Family. We look forward to welcoming you back again!With Service from the Heart,

10/10 (非常に良い)

Setareh

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They do their best to keep in clean. The staff is amazing. Constantly cleaning and trying to keep the hotel spotless. Having more dining options would be better.
2024 年 5 月に 4 泊滞在
Alejandra Rubio / Tour and Travel Sales Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Salereh Panah,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 (非常に良い)

Carolina

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent experience
2024 年 5 月に 3 泊滞在
Alejandra Rubio / Tour and Travel Sales Managerからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Carolina,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 (非常に良い)

Jorge、Palmdale

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pool water was warm excellent customer service
2024 年 5 月に 4 泊滞在
Alejandra Rubio / Tour and Travel Sales Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Jorge Mora,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

4/10 (不満)

Ali

家族旅行
I have been in this property many times, but this time I had many problems and already sent them in details my problems and yet to hear from them.
2024 年 3 月に 10 泊滞在
Alejandra Rubio / Tour and Travel Sales Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Ali Homayounian,We would like to thank you for taking the time to share a review of your experience with us. It was a pleasure being your hosts during your recent getaway to Hyatt Ziva Puerto Vallarta, we appreciate your loyalty, but it is with great sadness that we learn of an overall disappointing experience falling short on your expectations. Please accept our sincerest apologies for any disappointment you have experienced, the feedback from our guests is vitally important in our mission to deliver exceptional experiences, please be certain that your observations and concerns wont be overlooked as have been addressed accordingly to our management team. We take our guest's ratings and concerns very seriously, as it is the best way to improve our services, culinary offerings, and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure a pleasant stay. While we understand the way you felt about the situation experienced during your stay, we hope that our reply to your feedback restores some semblance of trust in us. With Service from the Heart,

8/10 (良い)

Nadine、Magnolia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice place
2024 年 4 月に 5 泊滞在
Alejandra Rubio / Tour and Travel Sales Managerからの返信 (投稿日 : 2024 年 5 月 5 日)
Dear Nadine Moore,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

6/10 (普通)

Matthew

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 5 泊滞在
Alejandra Rubio / Tour and Travel Sales Managerからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Matthew Lee Schroeder,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 (非常に良い)

Brian

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everyone was wonderful.
2024 年 4 月に 7 泊滞在
Alejandra Rubio / Tour and Travel Sales Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Brian Ronald Chapin, Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

8/10 (良い)

Joel

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Alejandra Rubio / Gerente de Ventas Tour & Travelからの返信 (投稿日 : 2024 年 5 月 2 日)
Estimado Sr. Joel García:Gracias por tomarse el tiempo para responder nuestra encuesta sobre su reciente estadía en nuestro hotel. Queremos que sepa que sus comentarios son extremadamente importantes para nosotros y que los usaremos para hacer que la experiencia de cada persona que nos visita sea la mejor posible. Agradecemos enormemente sus amables palabras que serán compartidas con todo el equipo. Esperamos volver a atenderle en un futuro cercano.¡Con Servicio del Corazón!

10/10 (非常に良い)

Catarino Javier

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ziva is a great all-inclusive resort with an amazing beach and restaurants. The staff is very courteous, and the rooms have a fantastic view of the private beach.
2024 年 4 月に 3 泊滞在
Alejandra Rubio / Tour and Travel Sales Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Catarino Javier Aguayo,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 (非常に良い)

Vladimir

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 5 泊滞在
Alejandra Rubio / Tour and Travel Sales Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Vladimir Kashikhin,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

8/10 (良い)

Sarmen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 7 泊滞在
Alejandra Rubio / Tour and Travel Sales Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Sarmen Ratevosyan,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 (非常に良い)

John

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My husband and I stayed at the Hyatt Ziva for our 20 year anniversary and had a wonderful experience! The staff was always friendly and attentive, and the drinks were awesome! The food options at the restaurants were mostly very good, although we wouldn't recommend the sashimi at the Asian restaurant. We loved being both in the jungle and at the beach. Would definitely recommend!
2024 年 4 月に 3 泊滞在
Alejandra Rubio / Tour and Travel Sales Managerからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear John,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

8/10 (良い)

Dominique

2024 年 4 月に 4 泊滞在
Alejandra Rubio / Tour and Travel Sales Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Dominique Balbin,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 (非常に良い)

XIAN HE、VANCOUVER

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly staff
2024 年 4 月に 2 泊滞在
Daniela Quintero- Social Media Coordinator からの返信 (投稿日 : 2024 年 4 月 27 日)
Dear XIAN HE, It is an honor for us to know that we are one of your favorite destinations to travel to, we appreciate each of your comments which shows the spirit of service of this great Hyatt Ziva Puerto Vallarta Family. We look forward to welcoming you back again!

10/10 (非常に良い)

Hovhannes

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was a great place
2024 年 4 月に 4 泊滞在
Daniela Quintero- Social Media Coordinator からの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Hovhannes, It is an honor for us to know that we are one of your favorite destinations to travel to, we appreciate each of your comments which shows the spirit of service of this great Hyatt Ziva Puerto Vallarta Family. We look forward to welcoming you back again!

10/10 (非常に良い)

Elizabeth

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Celebrated my birthday here with a group of girlfriends. Absolutely loved the property and felt so special! Some of the best food we’ve had at an AI. Definitely will be back!
2024 年 4 月に 6 泊滞在
Daniela Quintero- Social Media Coordinator からの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Elizabeth, Thank you for such an amazing review on your experience at Hyatt Ziva Puerto Vallarta! I am thrilled to hear that you found pure heaven at our beautiful property. It is so great to hear the level of service and hospitality that we strive is being shown at our resort. Thank you for your feedback and recommendations, and please come back soon to enjoy once again our slice of paradise.With Service from the Heart,

8/10 (良い)

Justin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property, friendly staff, good drinks! Food was decent, but a grewt variety
2024 年 4 月に 5 泊滞在
Daniela Quintero- Social Media Coordinator からの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Justin, Thank you for such an amazing review on your experience at Hyatt Ziva Puerto Vallarta! I am thrilled to hear that you found pure heaven at our beautiful property. It is so great to hear the level of service and hospitality that we strive is being shown at our resort. Thank you for your feedback and recommendations, and please come back soon to enjoy once again our slice of paradise.

10/10 (非常に良い)

Tawny Lee

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My husband and I had the most wonderful time at your resort. The food was delicious, the property was beautiful and the staff so kind and welcoming. Our only note of feedback was the Asian restaurant. Service and food did not match up to the rest of the hotel. We waited about 45 min for our food and had to walk up the bar to get a 2nd glass of wine. Our waiter was rarely around. All of the other restaurants were superb!
2024 年 4 月に 5 泊滞在
Alejandra Rubio / Tour and Travel Sales Managerからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Tawny Lee,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 (非常に良い)

Derek

2024 年 4 月に 5 泊滞在
Alejandra Rubio / Tour and Travel Sales Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Derek Drummond,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 (非常に良い)

parisa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was great except choice of restaurants. The Italian and Asian have to improve .
2024 年 4 月に 5 泊滞在
Alejandra Rubio / Tour and Travel Sales Managerからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Parisa Paknia,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

8/10 (良い)

Rory、West Hollywood

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Private beach, vendors are respectful, beach staff helpful. Cab ride to romantic zone is 5-7 min. Restaurant staff is always willing to modify menu changes. All the other areas are well staffed and attentive to your needs. We have been guests at the Hyatt since they opened. The new general manager whom we met is passionate about maintaining and upgrading the property. He is always walking the property from morning till evening, taking notes and pictures. special mention to all the restaurant teams, Martine, Cesar, Delia, Susanna, Hector. Overall the food at all restaurants was very good.
2024 年 4 月に 9 泊滞在
Alejandra Rubio / Tour and Travel Sales Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Rory ODonnell,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 (非常に良い)

Kendra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Always greeted by staff with a smile
2024 年 4 月に 8 泊滞在
Alejandra Rubio / Tour and Travel Sales Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Kendra Louise Ramey,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 (非常に良い)

Lourdes、Dixon

2024 年 4 月に 6 泊滞在
Alejandra Rubio / Tour and Travel Sales Managerからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Lourdes,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 (非常に良い)

mariano

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great
2024 年 3 月に 5 泊滞在
Alejandra Rubio / Tour and Travel Sales Managerからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Mariano Rafael Aguilar,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 (非常に良い)

ISRAEL、Dixon

Alejandra Rubio / Tour and Travel Sales Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Israel,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 (非常に良い)

Erin

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hyatt Ziva went above and beyond for their guests with friendly, helpful staff and a beautiful, clean property. I love how family friendly and safe it is as well! We will definitely be visiting again!
2024 年 4 月に 4 泊滞在
Alejandra Rubio / Tour and Travel Sales Managerからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Erin Durst,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

6/10 (普通)

Penny

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Alejandra Rubio / Tour and Travel Sales Managerからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Penny Zulke,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 (非常に良い)

Ralph

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 7 泊滞在
Alejandra Rubio / Tour and Travel Sales Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Ralph Balzano,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart

10/10 (非常に良い)

monica

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 5 泊滞在
Alejandra Rubio / Tour and Travel Sales Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Monica Mendoza,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

6/10 (普通)

Mahsa

家族旅行
良かった点 : 清潔度、スタッフとサービス
Poor entertainment! All restaurants close at 10pm You have to stay in your room if you want to eat after 10pm
2024 年 3 月に 3 泊滞在
Alejandra Rubio / Tour and Travel Sales Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Mahsa,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. For your next visit just take note that sports bar offers food service until midnight. :)With Service from the Heart,

8/10 (良い)

Mona

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Alejandra Rubio / Tour and Travel Sales Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Mona Patel,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,