レストラン

アストリア パラワンの口コミ

4.5 out of 5
アストリア パラワン
Km. 62, North National Highway, Barangay San Rafael, Puerto Princesa, Palawan

口コミ

8.8

非常に良い

評価 10 - 213 件の口コミ中 128 件が非常に良い" "
評価 8 - 213 件の口コミ中 51 件が良い" "
評価 6 - 213 件の口コミ中 19 件が普通" "
評価 4 - 213 件の口コミ中 7 件が不満" "
評価 2 - 213 件の口コミ中 8 件が非常に不満" "

9.2/10

清潔度

9.2/10

スタッフとサービス

8.8/10

設備とサービス

8.8/10

施設のコンディションと設備

9.2/10

環境への配慮

口コミ

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Terrible
So bud..Never visit.
2020 年 2 月に 1 泊滞在

8/10 (良い)

kazuhiro

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2020 年 2 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
満足な滞在でした。日本円で1万円強の泊まりですので値段を考えると信じられないほどコスパの良いリゾートです。少し旅なれたファミリーに大変お勧めです。以下日本人子供つれ向けに役立つ情報を記載しておきます。 ・スタッフは親切、フレンドリーです。日本語は使えませんが片言の英語でおおむねOKです。 ・プエルトプリンサ空港への送迎は既定時刻であれば無料です。1時間15分程度です。かなりカーブが多い道をぶっ飛ばすので酔いに弱い人は対策が必要です。 ・4歳の子供をつれて行きましたが、いつも笑顔で声をかけて下さいます。 ・施設内には滑り台などの遊具も充実しています。 ・3歳~小学生のファミリーにかなり最適です。 ・敷設のプールは滞在中無料で使えます。浮き輪やタオルを借りるのむ無料です。 ・朝食は品数は高級ホテルには及びませんが必要十分です。 ・夕食はホテルのバイキングは1人750ペソ、門から30秒程度の場所に「Josh Kitchen」というこの辺にしては小奇麗なレストランがあります。1人300~500ペソ程度でおいしいフィリピン料理が食べられます。子供にも親切でお勧めです。水は無料です。ここ以外は徒歩圏内には掘っ立て小屋程度の飲食店や売店しかありません。 ・蚊の対策は必要です。停電が多いですが、ホテルは発電機を持っているのかすぐ戻りますが、ホテルを出ると数十分真っ暗になることがあります。 ・ホテルの客層はフィリピン人が最多、次に韓国人、日本と中国と欧米はわずかずつです。3泊しましたが日本人には1組しか会いませんでした。中国人ともほぼ出会いませんでした。
2019 年 10 月に 3 泊滞在

10/10 (非常に良い)

Shin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
おススメです
空港からは遠く不便かとおもいましたが、その様な事もなく、ゆっくり、のんびりするには良いホテルです。 食事も美味しく頂けました。
2019 年 7 月に 3 泊滞在

10/10 (非常に良い)

kazuhiro

前にも泊まってますが、良い感じです、 レストランがもう1件あったら、良いと思う
2018 年 8 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 8 月に 2 泊滞在

8/10 (良い)

ジーン、東京

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
郊外にある滞在型リゾートホテル
プエルトプリンセサの空港から無料の送迎シャトルで1時間15分の距離にあり、フィリピンの素朴さが残る地域に建っている。日本では経験できない子供向けのウォーターパークが併設されているので、短期滞在で家族が楽しめるリゾートホテルであった。タクシーがないので、ホテルから遠出する場合は、ホテルのバンで移動するか、フィリピン慣れしていれば路線バスを利用しての移動となる。レセプション以外は、親切で、気さくなスタッフが多く、アットホーム感が溢れていて居心地がよかった。ホンダベイは同じ島のエルニドとは違い、海水浴、シュノーケリングはできないので、ホテル滞在中は専らプールを利用することになる。
2018 年 5 月に 2 泊滞在

10/10 (非常に良い)

Christopher

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A little isolated but wonderful place.
2024 年 4 月に 6 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Christopher,Thank you for your feedback! We appreciate your kind words about Astoria Palawan. We strive to create a wonderful experience for all our guests and are glad to hear that you enjoyed your time with us. Please come back and visit us again soon!Always your Astoria,The Astoria Palawan Management

10/10 (非常に良い)

Kwadwo、Millcreek

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Astoria Palawan is one of a kind resort. Everything about the property was top notch. From the decadent breakfast to the Dinner buffet. The staff was so friendly and every request was fulfilled immediately. I’ll definitely go back.
2024 年 4 月に 2 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Kwadwo,Thank you for sharing your experience with us! We are thrilled to hear that you enjoyed your stay at Astoria Palawan. Our team works diligently to provide top-notch service to all our guests, and we are delighted that you found everything from the breakfast to the dinner buffet to be enjoyable. We look forward to welcoming you back for another wonderful stay in the future. Thank you for choosing Astoria Palawan!Always your Astoria,The Astoria Palawan Management

10/10 (非常に良い)

Rommel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Rommel,Thank you for your kind review! We are glad to hear that you enjoyed your stay at Astoria Palawan. We look forward to welcoming you back soon. If there is anything specific you liked about your experience that we can improve upon, please let us know!Always your Astoria,The Astoria Palawan Management

6/10 (普通)

Ma Corazon

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I love the resort concept, the pools, the water park, the breakfast buffet and the entertainment at night. The performers (fire dancers and singers) are all talented but I feel those talents should be showcased more. We could hardly see the performers from the restaurant; maybe a spotlight would have helped or maybe a TV monitor inside the restaurant. Also, the reception people at check in should inform the guests about activities guests can do while staying there, such as entertainment at night at specific time (we kept missing the fire dance because we kept being misinformed), night club ( we stayed for 4 nights and we didn’t know there was one until our last night), water park access and many other pieces of information guests should know at time of checkin. All the staff are good, everyone gave excellent service.
2024 年 3 月に 4 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Ma Corazon,Thank you for your detailed feedback regarding your recent stay at Astoria Palawan. We appreciate your kind words about the resort concept, amenities, and the talent of our performers. We sincerely apologize for any miscommunications or lack of information provided by our reception staff. Your suggestions for improving the visibility of performances and better informing guests about available activities are noted and will be taken into consideration for future enhancements. We are delighted to hear that the staff provided excellent service, and we hope to have the opportunity to welcome you back for an even better experience in the future. Always your Astoria,The Astoria Palawan Management

10/10 (非常に良い)

Violanda、Staten Island

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great service, food is great
2024 年 2 月に 3 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Violanda,Thank you for your positive feedback on your experience at Astoria! We are thrilled to hear that you enjoyed the service and food. Our team works hard to provide a great dining experience, and it's always rewarding to hear that our efforts are appreciated. We hope to welcome you back soon!Always your Astoria,The Astoria Palawan Management

8/10 (良い)

YUKI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear YUKI,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our resort to be amazing! We hope to welcome you back to Astoria Palawan in the future and thank you for choosing to stay with us.Always your Astoria,The Astoria Palawan Management

6/10 (普通)

Fabian

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Max ett par nätter
I första anblick är boendet väldigt fint men jag blev ganska besviken tyvärr. Boendet ligger långt från staden. Minst en timme med bil. Det finns i princip ingenting i närheten så man är väldigt beroende av vad boendet har att erbjuda och det är tyvärr inte mycket. Maten var ganska varierande. Servicen är det sämre. Det vimlar av personal och alla är väldigt trevliga men allt går så otroligt långsamt. Satt man och åt middag så fick man sin dryck när man hade ätit klart och funderade på att ta dessert. Eller om man ville ha något vid polen så gick man nästa alltid och fråga om de hade missat beställningen innan den kom. Stranden är tyvärr inte den finaste här heller så blev inget bad i havet. Varje kväll vid restaurangen så var det samma musik, samma fire show och ett evigt spelande av happy birthday till olika gäster. Rummet var toppen. Speciell stil men väldigt bra. Skulle varit trevligt med ett parasoll på uteplatsen och även på restaurangen och vid polen. Vid minsta lilla vind så försvinner de få parasoll som finns. Skulle nog inte rekommendera detta boende och om man ska bo där så max ett par nätter.
2024 年 1 月に 3 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Fabian,Thank you for taking the time to provide feedback on your experience at Astoria Palawan. We are sorry to hear that your stay did not meet your expectations. We apologize for any inconvenience caused by the location of the accommodation and the lack of nearby amenities. We appreciate your feedback regarding the service and will address this with our staff to ensure improvements are made. We also take note of your comments about the beach and the repetitive evening entertainment. We will consider these for future enhancements. Thank you for highlighting the positives of the room and your suggestion for a parasol on the patio. We hope that you will give us another opportunity to provide you with a better experience in the future.Always your Astoria,The Astoria Palawan Management

10/10 (非常に良い)

Timothy

良かった点 : スタッフとサービス、施設のコンディションと設備
10 star service, wonderful place, thank you very much 😊
2024 年 1 月に 5 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Timothy, Thank you so much for your review! We're thrilled to hear that you had such a wonderful experience at Astoria Palawan. Providing exceptional service is our top priority, and we're delighted that we were able to exceed your expectations. We hope to welcome you back soon for another amazing stay!Always your Astoria,The Astoria Palawan Management

10/10 (非常に良い)

The-Hiep

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear The-Hiep,Thank you for your review! We are thrilled to hear that you had an unforgettable stay at Astoria Palawan. We take pride in maintaining a clean environment and providing a delicious breakfast for our guests. We appreciate your feedback and hope to welcome you back in the future.Always your Astoria,The Astoria Palawan Management

10/10 (非常に良い)

Choonghum

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 6 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2024 年 1 月 2 日)
Dear Choonghum,Thank you for your review! We take great pride in providing a clean and beautifully decorated environment for our guests. We appreciate your kind review and hope to welcome you back to Astoria Palawan in the future.Always your Astoria,The Astoria Palawan Management

10/10 (非常に良い)

Gabrielle

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Gorgeously decorated and cleaned to perfection in every corner of the property.
2023 年 12 月に 7 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2024 年 1 月 2 日)
Dear Gabrielle,Thank you for your review! We take great pride in the cleanliness and aesthetics of our property at Astoria Palawan. It's wonderful to hear that you found the decorations and cleanliness to be top-notch. We strive to create a beautiful and inviting environment for our guests, and it's always a pleasure to receive positive feedback. We hope to welcome you back to Astoria Palawan in the future!Always your Astoria,The Astoria Palawan Management

6/10 (普通)

Maez

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was almost excellent, EXCEPT one staff in the check-in area who attended us didn’t make us feel welcome probably because we don’t look rich or fancy. She was like a robot who was just keep talking so fast without ensuring if I hear her with such a noisy environment. She was interacting with me like she doesn’t want me to ask any questions. She just want to send us right away to our room without ensuring if we understand all the things she said. How come this lady works in the front desk but has no passion on what she’s doing??? And it turns out she is the CS Team-leader.
2023 年 12 月に 1 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2023 年 12 月 22 日)
Dear Maez,Thank you for taking the time to share your feedback about your recent stay at Astoria Palawan. We sincerely apologize for the negative experience you had with one of our staff members at the check-in area. This is certainly not the level of service we strive to provide to our guests.We take your comments seriously and will address this matter with the staff member in question to ensure that this behavior is not repeated. We believe in providing a warm and welcoming environment for all our guests, regardless of appearance or background.Please be assured that your feedback will be used as a learning opportunity for our team, and we will work towards improving our customer service standards. We hope that you will give us another chance in the future to provide you with the exceptional experience that we are known for.Thank you once again for bringing this to our attention, and we appreciate your valuable feedback.Always your Astoria,The Astoria Palawan Management

8/10 (良い)

Carlos、Laredo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff is very friendly, property looks beautiful at night and they have nice entertainment,
2023 年 11 月に 4 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2023 年 12 月 22 日)
Dear Carlos,Thank you for your review! We're glad to hear that you found our staff to be friendly and enjoyed the beautiful property and entertainment. We strive to provide a memorable experience for all our guests. If there's anything else we can do to enhance your stay, please let us know. We appreciate your feedback and look forward to welcoming you back to Astoria Palawan in the future.Always your Astoria,The Astoria Palawan Management

10/10 (非常に良い)

Stephen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
All of the staff were very friendly and helpful. Didn’t like the excessively loud music in the bar.
2023 年 11 月に 2 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2023 年 11 月 24 日)
Dear Stephen,Thank you for taking the time to leave a review of your experience at Astoria Palawan. We appreciate your feedback and are glad to hear that you found our staff to be friendly and helpful. We apologize for the loud music in the bar and will take this into consideration for future improvements. We strive to create a comfortable and enjoyable environment for all of our guests and appreciate your input. Thank you for choosing Astoria Palawan and we hope to welcome you back in the future.Always your Astoria,The Astoria Palawan Management

10/10 (非常に良い)

Ranette

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good service
2023 年 11 月に 2 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2023 年 11 月 24 日)
Dear Ranette,Thank you for your review! We are delighted to hear that you had a good experience with our service at Astoria Palawan. We strive to provide excellent service to all our guests, and your feedback is greatly appreciated. If there is anything else we can assist you with, please do not hesitate to let us know. We hope to welcome you back in the future.Always your Astoria,The Astoria Palawan Management

10/10 (非常に良い)

Peter

2023 年 9 月に 2 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2023 年 10 月 9 日)
Dear Peter,Thank you for your review! We're thrilled to hear that you had a wonderful stay at Astoria Palawan. We look forward to welcoming you back in the future for another enjoyable experience. If there's anything we can do to make your next stay even better, please let us know. Safe travels!Always your Astoria,The Astoria Palawan Management

10/10 (非常に良い)

Susan

2023 年 8 月に 3 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2023 年 9 月 28 日)
Dear Susan,We're thrilled to hear you enjoyed your stay with us at Astoria Palawan! Thank you for taking the time to leave us a review and for your kind words. We look forward to welcoming you back soon! If there's anything we can assist you with in the meantime, please don't hesitate to let us know.Always your Astoria,The Astoria Palawan Management

8/10 (良い)

Sherill-lyn

2023 年 6 月に 4 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2023 年 7 月 31 日)
Dear Sherill-lyn,Thank you for taking the time to leave a review about Astoria Palawan. We're thrilled to hear that you enjoyed your stay and found our pricing to be reasonable. We take pride in our convenient location and strive to provide our guests with a comfortable and enjoyable experience. We hope to have the pleasure of welcoming you back in the future.Always your Astoria,The Astoria Palawan Management

8/10 (良い)

Adrian

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 3 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2023 年 7 月 31 日)
Dear Adrian,Thank you for sharing your positive experience at Astoria Palawan. We're delighted to hear that you found our resort to be reasonably priced and in a great location. We take pride in offering our guests a memorable and enjoyable stay, and we're glad that we could meet your expectations. We hope to have the pleasure of welcoming you back soon!Always your Astoria,The Astoria Palawan Management

8/10 (良い)

Jamelle、Los Angeles

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The checkout process was too slow, there over 40 mins just waiting for them to clear me to leave premises. They said we had broken some “service request “ signage but didn’t wait for them to show it to me becuz already it Gad been long enough. Do we just paid for it without seeing and rushed out to catch plane, lost too much time waiting for the clearance.
2023 年 5 月に 3 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2023 年 7 月 31 日)
Dear Jamelle,We apologize for the delay you experienced during the checkout process. This is not the level of service we strive to provide to our guests. We have taken note of your feedback and will work to improve our checkout procedures to ensure a faster and more efficient process for our guests. Regarding the signage, we will investigate this issue further and ensure that our team members follow proper procedures when addressing these types of concerns. We hope that you will give us another chance in the future to provide you with a better experience.Always your Astoria,The Astoria Palawan Management

6/10 (普通)

Stephan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Pros: - nice rooms, the deluxe room is a bit bigger than the superior room and has a table for four persons. Fridge, safety deposit box and 2 queen sized beds. Our bathroom had a bath tub. - decent food mostly for asian taste with a big choice of meals. - excellent service and helpful staff. - some indoor and outdoor activities like waterpark, golf, table tennis Cons: - there is only one big disadvantage why we probably will not return to Astoria: it was not allowed to swim at the beach during our whole stay! The reason which the guard told me: jellyfish. Actually i haven't seen any but that is not the point. There was no official information of the hotel why the beach is closed and how long it would take. The resort is about 1 hour drive away from Puerto Princesa. Astoria did not offer any alternatives for transportation to another beach. So we spent a lot of money and effort organizing transportation and beach activities for ourselves. I did not come to Palawan not for swimming in a pool! Calm sea, nice weather and swimming is not allowed. No information, no apologies, no alternative. That is a no-go for me. Thank you for reading.
2023 年 4 月に 5 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2023 年 7 月 31 日)
Dear Stephan,Thank you for taking the time to share your experience with us. We're happy to hear that you enjoyed the nice rooms, decent food, and excellent service provided by our staff. However, we apologize for the inconvenience caused by the beach closure during your stay. Our priority is always guest safety, and we make sure to follow strict protocols in this regard, which include closing the beach when necessary. We understand that this may have affected your overall experience, and we will make sure to provide better communication and alternatives in case this happens in the future. We hope you will consider staying with us again in the future and allow us to provide you with a better experience. Thank you again for choosing Astoria Palawan.Always your Astoria,The Astoria Palawan Management

10/10 (非常に良い)

Bruce

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
My mother and I had a wonderful time at Astoria Palawan. We were warmly welcomed by the staff with a delicious coconut-based dessert and drink. Our room was spacious, clean, and the shower had strong water pressure. There were plenty of activities on the resort including but not limited to--karaoke, board games, kayaking, mini-golf, a water park, etc. We were only there for a couple of days, so we didn't have a chance to do everything. The food also was delicious. There was a wide variety of food including a traditional Western style and Filipino classics. All the staff members we met were super friendly. One particular staff member was Ivan Jimenez who went above and beyond to make us feel welcomed and comfortable during our dinner. A pro and a con of this place is it's quite isolated from the city. It's great because it's quiet and peaceful, but if you wanted to go out and explore Puerto Princesa, then you would be a bit disappointed as it is about 1 hour away from town though you could easily arrange transportation with the staff. Overall, I had a great time and would consider staying here again.
2023 年 3 月に 2 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2023 年 7 月 31 日)
Dear Bruce,Thank you for taking the time to leave us such an amazing review. We are thrilled to hear that you and your mother had a wonderful time at Astoria Palawan and that you enjoyed all the amenities and activities we had to offer. We take pride in providing our guests with a comfortable and enjoyable experience, and we're glad to hear that you found your room spacious and clean, and the food delicious. We're also delighted to hear that our staff, particularly Ivan Jimenez, went above and beyond to make you feel welcomed and comfortable during your stay. We appreciate your feedback on the location, and we hope to have the opportunity to welcome you back to Astoria Palawan in the future. Thank you for choosing us as your destinationAlways your Astoria,The Astoria Palawan Management

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A very nice peaceful and quiet place to stay. Excellent service and hospitality. If you want to relax in nature, this is for you. If you want action and crowds, really the only thing is the water park, and it’s very nice, too.
2023 年 3 月に 3 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2023 年 7 月 31 日)
Dear Guest,Thank you for taking the time to write this wonderful review about Astoria Palawan. We are thrilled to hear that you enjoyed your stay with us and found our service and hospitality to be excellent. It's also great to hear that you appreciated the peaceful and quiet environment as well as the water park. We hope to have the pleasure of welcoming you back soon for another relaxing stay in nature. Thank you for choosing Astoria Palawan!Always your Astoria,The Astoria Palawan Management

10/10 (非常に良い)

NANCY

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 2 月に 4 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2023 年 7 月 31 日)
Dear NANCY,Thank you very much for sharing your experience at Astoria Palawan. We are thrilled to hear that you enjoyed our peaceful and quiet location, excellent service and hospitality. We take pride in providing our guests with a relaxing and enjoyable stay in nature. We are also happy to hear that you found our water park to be a nice addition to your stay. We look forward to welcoming you back to Astoria Palawan in the near future!Always your Astoria,The Astoria Palawan Management

6/10 (普通)

Patricia、Drummondville

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lors de notre arrivée à midi la chambre n’est pas prête , on nous informe qu’elle le sera à 14h.nous allons manger au resto de l’hôtel. A 14h la chambre n’est pas prête , 1H d’attente dans le lobby. On nous donne une chambre en compensation dans le nouvel édifice qui a une belle piscine neuve. Les options de resto sont limitées. Accès au parc aquatique gratuitement, idéal avec des enfants.
2023 年 2 月に 1 泊滞在

4/10 (不満)

Jamie

気になった点 : スタッフとサービス、客室の快適度
2023 年 1 月に 6 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2023 年 7 月 31 日)
Dear Jamie,Thank you so much for taking the time to leave us this review. Based on your score, we would appreciate it if you could message us regarding your experience, so we can give you a different experience the next time you stay with us.Always your Astoria,The Astoria Palawan Management

10/10 (非常に良い)

Adam

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing resort. I cant think of anything negative to say. Staff is super friendly and helpful, food and entertainment were exceptional, rooms were clean and comfy. Only thing i might suggest is: use the resort transport, it is more reliable then a private van.
The Astoria Palawan Managementからの返信 (投稿日 : 2023 年 7 月 31 日)
Dear Adam,Thank you so much for taking the time to write this wonderful review about Astoria Palawan. We are thrilled to hear that you enjoyed your stay with us and that our staff was friendly and helpful. We appreciate your feedback regarding resort transport and will certainly take it into consideration for future improvements. Thank you again for choosing Astoria Palawan and we hope to have the pleasure of welcoming you back soon.Always your Astoria,The Astoria Palawan Management

8/10 (良い)

Tim

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Relaxing break
This is a nice hotel very rural so everything relies on the hotels facilities. Great very accommodating staff and nice ground’s especially with Christmas lights. No hand towels in the bedroom which was strange and no steps into the pool so for an older person could be difficult. Food obviously biased to Asian clientele so not always appealing to western tastes. However a nice place to relax and unwind for a few days
2022 年 12 月に 5 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2023 年 7 月 31 日)
Dear Tim,Thank you for taking the time to write this review of Astoria Palawan. We're happy to hear that you had a relaxing stay and enjoyed the hotel's facilities and grounds. We apologize for the lack of hand towels in your room and for any inconvenience this may have caused. We appreciate your feedback regarding the steps into the pool and the food and will take this into consideration as we continue to improve our services to cater to all of our guests. Thank you for choosing Astoria Palawan and we hope to welcome you back soon.Always your Astoria,The Astoria Palawan Management

10/10 (非常に良い)

Liza Marie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent service, excellent food, friendly and hospitable community! Will definitely come back given another opportunity!
The Astoria Palawan Managementからの返信 (投稿日 : 2023 年 7 月 31 日)
Dear Liza Marie,Thank you for taking the time to leave such a kind review about your experience at Astoria Palawan. We're thrilled to hear that you enjoyed our excellent service, food, and the hospitable community. We strive to provide our guests with an unforgettable experience, and we're glad we hit the mark for you. We look forward to welcoming you back in the future!Always your Astoria,The Astoria Palawan Management

10/10 (非常に良い)

Veronica

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I wish it was closer to downtown. However the hotel had shows at night and a delicious dinner to make up for the lack of nightlife in the area
2022 年 11 月に 2 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2023 年 7 月 31 日)
Dear Veronica,Thank you for taking the time to share your review of Astoria Palawan. We are glad to hear that you enjoyed the nightly shows and the delicious dinner we offered. We are sorry to hear that the location was not ideal for you, but we hope that the overall experience made up for it. We hope to have the pleasure of welcoming you back to our hotel in the future.Always your Astoria,The Astoria Palawan Management

4/10 (不満)

Isabelo Catungal

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
Too far from activities
2022 年 11 月に 3 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2023 年 7 月 31 日)
Dear Isabelo Catungal,Thank you for your review of Astoria Palawan. We appreciate your feedback and are sorry to hear that our location did not meet your expectations. While we are located a bit further from downtown, we do offer shuttle services for our guests to get to nearby activities and attractions. We hope that despite this inconvenience, you were still able to enjoy our resort and the amenities we offer. We hope to have the opportunity to welcome you back in the future. Thank you for choosing Astoria Palawan.Always your Astoria,The Astoria Palawan Management

8/10 (良い)

Gary

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 10 月に 3 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2023 年 7 月 31 日)
Dear Gary,Thank you for your kind review of Astoria Palawan. We are delighted to hear that you enjoyed our excellent service and the cleanliness and modernity of our rooms. We are also happy to hear that you felt safe and secure in our secluded area and that our staff were always willing to help. We apologize for the lack of nearby restaurants, but we are glad that you enjoyed our resort restaurant with good food and our weekend buffet style. Thank you for choosing Astoria Palawan, and we hope to welcome you back soon!Always your Astoria,The Astoria Palawan Management

10/10 (非常に良い)

william

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was really friendly
2022 年 9 月に 1 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2023 年 7 月 31 日)
Dear william,Thank you for taking the time to write such a great review about Astoria Palawan! We are thrilled to hear that you enjoyed your stay with us and that our staff went above and beyond to provide you with excellent service. We apologize for the inconvenience of not having nearby restaurants, but we are happy to hear that you enjoyed our resort's restaurant. We hope to have the pleasure of welcoming you back soon!Always your Astoria,The Astoria Palawan Management

10/10 (非常に良い)

william

2022 年 9 月に 2 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2023 年 7 月 31 日)
Dear william,Thank you for your review! We are thrilled to hear that you had an excellent experience at Astoria Palawan. We take pride in our staff and their dedication to providing exceptional service to our guests. It's great to know that you felt safe and secure during your stay and that you found our rooms clean and modern. We understand your concern about the lack of nearby restaurants, but we are glad that you enjoyed our resort restaurant and the weekend buffet. Thank you for choosing Astoria Palawan and we hope to see you again soon!Always your Astoria,The Astoria Palawan Management

8/10 (良い)

JENNIFER

良かった点 : スタッフとサービス、施設のコンディションと設備
2022 年 9 月に 1 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2023 年 7 月 31 日)
Dear JENNIFER,Thank you for your kind words about our resort and the staff. We are thrilled to hear that you had a great experience with us and enjoyed the modern and clean room, as well as the excellent service provided by our team. We appreciate your feedback regarding the lack of nearby restaurants and will take it into consideration for our future development plans. We hope to welcome you back soon and thank you again for choosing Astoria Palawan.Always your Astoria,The Astoria Palawan Management

10/10 (非常に良い)

Billy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved this place. Many fun activities and things to do. Staff and food was great!
2022 年 8 月に 7 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2023 年 7 月 31 日)
Dear Billy,Thank you for taking the time to share your positive experience at Astoria Palawan. We are thrilled to hear that you enjoyed your stay with us and found our staff and food great. Your feedback is very important to us and we hope to welcome you back for another enjoyable stay in the future.Always your Astoria,The Astoria Palawan Management

10/10 (非常に良い)

Evelyn

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent service by everyone. Staff will always greet you with a smile. They are all attentive, helpful, and has positive attitude. Our room is clean and modern. The hotel is in secluded area but I felt secured. I observed facility securities were making rounds. There is always someone willing to help. The one thing that I don’t like was there were no nearby restaurants. The resort though have a very nice restaurant with good food. Weekend is buffet style.
2022 年 7 月に 2 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2023 年 7 月 31 日)
Dear Evelyn,Thank you for taking the time to share your experience at Astoria Palawan, we are so glad to hear that you enjoyed your stay with us! We pride ourselves on our excellent customer service and clean, modern rooms. It's great to know that our staff was attentive, helpful, and had a positive attitude during your stay. We're sorry to hear that the lack of nearby restaurants was a disappointment, but we're glad to hear that you enjoyed the food at our resort restaurant. We hope to have the pleasure of welcoming you back soon!Always your Astoria,The Astoria Palawan Management

10/10 (非常に良い)

Dasol

2019 年 12 月に 2 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2023 年 7 月 31 日)
Dear Dasol,We are thrilled to hear that you enjoyed your stay at Astoria Palawan! We take pride in our resort and our staff, who work hard to ensure that our guests have a memorable and enjoyable experience. Thank you for taking the time to share your positive review with us. We hope to have the pleasure of welcoming you back soon!Always your Astoria,The Astoria Palawan Management

10/10 (非常に良い)

Felipe

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Felipe Cabacoy
the place is beautiful and staff are all wonderful, very pleasant and accommodating. My family and I look forward going back at Astoria Palawan a year or so.
2020 年 1 月に 3 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2023 年 7 月 31 日)
Dear Felipe,Thank you for taking the time to write this kind review about your experience at Astoria Palawan. We're delighted to hear that you enjoyed the beauty of our resort and our staff's warm hospitality. We look forward to welcoming you and your family back soon for another memorable stay. If you have any suggestions or feedback, please don't hesitate to let us know.Always your Astoria,The Astoria Palawan Management

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2020 年 2 月に 5 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2023 年 7 月 31 日)
Dear Guest,Thank you for the kind review of Astoria Palawan! We're thrilled to hear that you enjoyed your stay with us and that our staff made your experience even better. We would love to welcome you and your family back anytime. Please do not hesitate to contact us if you need any assistance with future arrangements.Always your Astoria,The Astoria Palawan Management

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2020 年 2 月に 4 泊滞在

10/10 (非常に良い)

Mackay、Manitoba Canada

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The peaceful surrounding, cleanliness and everyone is so kind and always there to help you. We stayed for seven nights and really enjoyed our vacation.
2020 年 2 月に 7 泊滞在
The Astoria Palawan Managementからの返信 (投稿日 : 2020 年 2 月 21 日)
Dear Mackay, Thank you for giving us a perfect rating. We are over the moon to hear that we've made you feel completely at home during your stay with us. Take heart that we will always go the extra mile to ensure that everything is of its highest quality with your every return. Fancy a slice of our famous Astoria bibingka the next time around? Best regards, The Astoria Palawan Management

10/10 (非常に良い)

Adlan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Pool was great. Service excellent.. rooms were immaculate
2020 年 1 月に 1 泊滞在