2/10 (非常に不満)
Robyn
2017 年 9 月 25 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
horrible experience at this hotel -
I made the reservation through Expedia. Once we found the hotel, they made us pay them $200 cash and an additional $100 deposit cash. I explained to them, that I reserved this through Expedia and that it was never written in the information that it would have to be paid in cash.
The hotel lady said that the hotel was not affiliated with Expedia. I told her, that was impossible because I made the reservation through Expedia. Instead of arguing, we went to the hotel villa. There was no hot water.
late at night, it sounded like someone was knocking on the door. But there was no one there. This made the stay very uncomfortable and a bit scary.
In the morning, again, no hot water and to our surprise no electricity. Although, once we called them they had someone fix the electricity right away. But still no hot water. It was a nice place. But was not comfortable, it felt oddly strange to stay there. We received our security deposit with no problem upon checkout.
I would never stay there again. Bad experience.
Robyn
2017 年 9 月に 1 泊滞在