外観

フィンチ ベイ ガラパゴス ホテルの口コミ

4 out of 5
フィンチ ベイ ガラパゴス ホテル
Barrio Punta Estrada, Puerto Ayora, Galapagos

口コミ

9.4

最高に素晴らしい

評価 10 - 80 件の口コミ中 58 件が非常に良い" "
評価 8 - 80 件の口コミ中 17 件が良い" "
評価 6 - 80 件の口コミ中 2 件が普通" "
評価 4 - 80 件の口コミ中 2 件が不満" "
評価 2 - 80 件の口コミ中 1 件が非常に不満" "

9.4/10

清潔度

9.6/10

スタッフとサービス

9.2/10

設備とサービス

9.2/10

施設のコンディションと設備

10/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean Staff very friendly
2019 年 9 月に 1 泊滞在
Thank youからの返信 (投稿日 : 2020 年 5 月 6 日)
Dear guest, Thank you very much for your review! We’re thrilled to hear you enjoyed your stay at the Finch Bay Galapagos Hotel. We’re always striving to portray the very best of the Galapagos Islands through our hospitality, activities, gastronomy, and so much more! We hope to see you again very soon! Kind regards, Finch Bay Galapagos Hotel

10/10 (非常に良い)

Tommy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
リゾート感溢れる素敵なホテル
値段は高いが、満足感一杯でした。 チェックINの対応から、部屋の清潔感、レストランの品質の高さ、全てにおいてリゾート感溢れるホテル。 ホテル主催のクルージングは、更に格別でした。
2018 年 4 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、客室の快適度
立地環境・雰囲気・食事は最高、しかし部屋は狭く、アメニティも残念
ホテルまでは、町の中心から水上タクシーを利用。敷地内に砂浜もあり、自然に溶け込んだホテル。食事がとてもおいしいかった。朝は、パンケーキや新鮮でジューシーなフルーツ。夜は、パスタ、リゾット、コース料理もすべておいしかった。がっかりした点は、部屋が狭く、アメニティが充実していないこと。リンスはなく、シャンプーも、こだわりの感じられるものではなかった。でも、それ以上に環境・雰囲気・食事は満足のいくものだったので、全体的には素晴らしいホテルだと思う。

10/10 (非常に良い)

Christopher

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like it.
2024 年 3 月に 1 泊滞在
Finch Bay Hotelからの返信 (投稿日 : 2024 年 4 月 11 日)
Your feedback is immensely valuable to us, we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience that meets all your expectations.

10/10 (非常に良い)

John

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Colleen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The entire team at Finch Bay was exceptional and set this hotel apart from others. From reception team finding solutions to your requests, changing rooms around to accommodate to the incredible dining staff serving great food and drinks with a story and genuine warmth. This is our families second trip to the Galapagos but first time staying on land - it was a lovely change and needed so the teens could still log on for school. Many thanks for a lovely week!
2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

Colleen

2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

Nickolas

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Went there for my honeymoon, it was great!
2023 年 11 月に 7 泊滞在

10/10 (非常に良い)

Toni Shae、Rex

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent property! The chef and staff are above and beyond! Beautiful property, excellent customer service. Spa and excursions were top tier! I would stay here again if given the opportunity!
2023 年 6 月に 3 泊滞在
Finch Bay Hotelからの返信 (投稿日 : 2023 年 8 月 8 日)
Dear ToniThank you very much for your excellent review, we hope you can back soon.

10/10 (非常に良い)

Ralph

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Almost certainly the best hotel in The Galápagos. Service was exceptional - relaxed and friendly but right on it and incredibly responsive and informative. Couldn’t have been more helpful on absolutely every front. The hotel itself is beautiful - somehow gets it just right - brilliant layout - everything is in exactly the right place if that makes sense! The Food is exceptional - credit to the chef - we tried all sorts and it was all beautifully prepared and tasted wonderful. And actually not even that expensive relative to other places on the islands. Beautiful beach right in front of the hotel. It is a public beach but to be honest that was quite nice as it gave it a bit of buzz. Private water taxi was excellent - you just whatsapped when you needed taking or collecting and it was always there within 5 minutes at most. All in all an absolutely superb hotel - we were there 6 nights and it was a great base to explore the whole island. The only suggestion I would make prospective guests is that there’s no need to book the more expensive suites. We were in one due to availability, but the standard rooms were half the price, perfectly well situated, and really nice too. So I’d just book one of them next time. Loved our stay at Finch Bay. Thanks to all 😃.
2023 年 5 月に 6 泊滞在

10/10 (非常に良い)

Sarah

2023 年 3 月に 1 泊滞在

10/10 (非常に良い)

Pedram、Danville

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Awesome
2023 年 2 月に 4 泊滞在
Casa Gangotenaからの返信 (投稿日 : 2023 年 3 月 28 日)
Dear PedramThank you for your excellent score. Best regards.

10/10 (非常に良い)

Maria

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Execelente

8/10 (良い)

Nicole

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
I felt like Finch Bay was a very nice hotel for the Galapagos. However, I felt like they were slightly understaffed. We also mentioned it was our honeymoon and, unlike the other hotels we stayed at throughout our three week vacation, this hotel did nothing for us to honor this. Clean, quiet. Amazing spa with the best massage. The ducks kept pooping in the pool so we weren't using the pool, but the hot tubs at the spa were nice. Overall, good experience. However, I don't think was worth the high price we paid for a suite.
2022 年 7 月に 3 泊滞在
Finch Bay Hotelからの返信 (投稿日 : 2022 年 8 月 2 日)
Dear Nicole Thank you very much for your review. We will use your comments to improve in that department. Thanks again for choosing us. Be well.

10/10 (非常に良い)

Grace

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing properly. Staff is super nice and attentive especially Cesar, Erika and Luis!
2022 年 3 月に 4 泊滞在
Finch Bay Hotelからの返信 (投稿日 : 2022 年 3 月 16 日)
Dear Grace. Thank you for your excellent score. We will share your comment with our staff.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
THE spot to stay in Galapagos
Service and hospitality are unparalleled.
2021 年 12 月に 1 泊滞在
Finch Bay Hotelからの返信 (投稿日 : 2022 年 3 月 15 日)
Dear guest. Thank you very much for your excellent score. We hope you can visit us again on the future.

10/10 (非常に良い)

Daniel

2021 年 10 月に 2 泊滞在

8/10 (良い)

Fred

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice hotel but over priced and rooms are very small!
2021 年 9 月に 1 泊滞在
Finch Bay Hotelからの返信 (投稿日 : 2021 年 10 月 1 日)
Dear Guest Thank you for your score, we will share your feedback. Best regards, Finch Bay Hotel

10/10 (非常に良い)

Uwe

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 5 月に 5 泊滞在
Finch Bay Hotelからの返信 (投稿日 : 2021 年 6 月 14 日)
Dear Guest Thank you very much for such as excellent score. We hope you can visit again in a future.

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We absolutely loved our stay here. The staff were so friendly and helpful with anything we needed. All of the little things they did for us were great. Noticed we were sunburnt? They brought us fresh allow off the plant. When we were leaving, we had a layover in Quito for the night and needed to present a COVID test to get back to the US. They contacted our layover hotel and scheduled the testing so we would have the results that same night and in time for our flight the next morning. The food was great. Quick access to town. The tour guide they gave us for excursions was very knowledgeable and friendly. Beach was a 1-2 minute from our room. Everything was perfect.
2021 年 5 月に 9 泊滞在
Finch Bay Hotelからの返信 (投稿日 : 2021 年 5 月 17 日)
Dear guest, Thank you very much for such us excellent review. We appreciate you choose us for your trip.

10/10 (非常に良い)

Rosemeire

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 3 月に 4 泊滞在
Finch Bay Hotelからの返信 (投稿日 : 2021 年 5 月 11 日)
Dear Rosemeire. Thank you for your excellent score. We try to give the best service possible for every guest.

10/10 (非常に良い)

Jarod

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very beautiful resort
The resort was beautiful and had very good service. It requires a boat ride to get to the downtown area, but it is easy to use.
2021 年 3 月に 3 泊滞在
Finch Bay hotelからの返信 (投稿日 : 2021 年 4 月 9 日)
Dear Jarod I appreciate your cokment. I hope you enjoy your visit in our other hotel. Have a great day.

10/10 (非常に良い)

Andre

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 11 月に 4 泊滞在
Finch Bay Hotelからの返信 (投稿日 : 2020 年 11 月 16 日)
Dear Andre, Thank you for taking the time to write a review. We take great pride in our service and staff members, and are happy to hear our standards have been kept.

2/10 (非常に不満)

Thuy Anh

グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The hotel didn’t mention that we have to have a 4 days Covid test to the Galápagos Islands not the 10 days Covid test requirement to enter Ecuador. So we didn’t know about this, our Covid test was 6 days ago.
2020 年 10 月に 1 泊滞在
Finch Bay Hotelからの返信 (投稿日 : 2020 年 11 月 18 日)
Dear Thuy Your review is very important to us; thank you for taking time out of your day to write it. We are constantly looking to improve in order to provide all our guests with the best possible experience, so your feedback is greatly appreciated. We were sorry to hear that you were unable to visit us according your plans. It was a surprising news to know that you were unable to read and check the entry requirements information provided on several occasions prior to your travel date. We hope one day you can visit us to enjoy our facilities and services.

10/10 (非常に良い)

AshK、Newport beach

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I lived everything about the hotel. Very unique and excellent service!
2020 年 10 月に 6 泊滞在
Finch Bay Hotelからの返信 (投稿日 : 2020 年 10 月 19 日)
Dear Arash, Thank you for your kind words! As an Expedition Hotel, we specialize in giving adventurous travelers such as yourself all the options available on a cruise, on solid land! Through our private yacht’s daily tours and our exclusive activities, such as snorkeling and kayaking, we bring you the best on both land and sea. We are constantly looking to improve in order to provide all our guests with the best possible experience, so your feedback is greatly appreciated.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 10 月に 4 泊滞在

4/10 (不満)

宿泊されたお客様

家族旅行
良かった点 : 設備とサービス
気になった点 : 清潔度、スタッフとサービス
Bait and switch. We arrived after a live aboard yacht trip and did not have the ocean view room I booked on Expedia. Finch Bay was rude about it. I would have booked another hotel had I known. This was the end of a “make a wish trip”. They gave us a garden view room that was very small, much smaller than my room at home; nothing special here. No hot water, found that out when I was in the shower. My husband called and they turned it on. They do not replenish toilet paper, apparently, found that out with just s few sheets left on the roll. Got eaten alive by mosquitoes at dinner; no mention of preventing that from the wait staff. I do not have mosquitoes where I live. Food was very very overpriced. I dine out regularly in Santa Barbara, California and it doesn’t cost this much. I woke up the last morning asphyxiated by some chemical they sprayed outside my room that night. Also, the last night I woke up to a disgusting smell of nasty dirty feet where my face rested on the duvet, I almost threw up. Apparently they do not wash the insert. Communication was very poor among the front desk. For example, one instance they told us to leave our luggage out on the porch at 7 am upon departure after check out. We did and our luggage didn’t show up at the water taxi. We had to wait awhile an cut it very close for our flight. The breakfast was excellent. Otherwise I am very underwhelmed and extremely disappointed at the last leg of what was an amazing trip.
2019 年 8 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

2019 年 7 月に 7 泊滞在

10/10 (非常に良い)

Ben

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Most attentive and friendly staff ever!
Best location and staff on Santa Cruz. I would recommend this hotel to anyone touring the Galápagos.
2019 年 6 月に 4 泊滞在
Thank you for your feedbackからの返信 (投稿日 : 2020 年 5 月 6 日)
Dear Ben, It's a pleasure to receive such wonderful comments about your experience at the Finch Bay Galapagos Hotel. We work hard to provide our visitors with everything they need to make of their stay at the Finch Bay a real opportunity to connect with the Galapagos Islands. Finally, we're proud of our staff and the dedication they bring to every aspect of their work, whether in the kitchen, around the grounds, at the bar, and beyond. We thank you for the kind words about the food and attention you received at our hotel and we look forward to welcoming you back. Kindest regards, Finch Bay Galapagos Hotel

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Playa increíble y localización perfecta. El chef es muy bueno
2019 年 1 月に 2 泊滞在
Gracias por su reseñaからの返信 (投稿日 : 2020 年 5 月 6 日)
Estimado huésped, ¡Apreciamos mucho su reseña! ¡El hecho de que haya disfrutado nuestra comida nos llena de alegría! Todo lo que creamos en nuestra cocina es de extrema importancia para nosotros. Sentimos que la gastronomía es un componente muy importante de la experiencia que queremos que nuestros huéspedes tengan, porque nos permite compartir nuestra tradición y herencia cultural. Para complementar, ¡contamos con un excelente personal de servicio! Su calidez y atención al detalle aportan indiscutiblemente a la experiencia que tienen nuestros huéspedes mientras disfrutan de una comida en el Finch Bay Galapagos Hotel. ¡Muchas gracias por notar la calidad de nuestro servicio! ¡Esperamos verlo nuevamente muy pronto! Saludos cordiales, Finch Bay Galapagos Hotel

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
It waa a beautiful serene environment. A bit pricey though for what you get.
2018 年 12 月に 4 泊滞在
Thank you for your reviewからの返信 (投稿日 : 2020 年 5 月 6 日)
Dear Guest, Thank you so much for taking the time to write about your experience with us at the Finch Bay Galapagos Hotel! We are immensely proud about how carefully and meticulous our team is with respect to every detail of our guests' stay. Especially because we wouldn't want you to come all the way to this incredible destination and NOT have an experience that's anything but perfect! Service, food, comfort, and friendliness - these are all creeds that we strongly live by at our hotel. Once again: thanks so much for providing us with your thoughtful comments! We hope to see you again very, very soon. Warm regards, Finch Bay Galapagos Hotel

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This property is perfect for a land-based trip to Galápagos Islands. We took their private yacht each day to a different island and saw a lot, but had the comfort of a first class land hotel each night. The tours were outstanding and each day was unique. Food was great too and so was service.
2018 年 12 月に 4 泊滞在
Thank youからの返信 (投稿日 : 2020 年 5 月 6 日)
Dear guest, Thank you so much for your review! We’ve always thought that a great expedition destination like Galapagos requires the presence of well-prepared and insightful naturalist guides! We take great pride in our guides, and we’re extremely thrilled that you got to enjoy your expeditions with them! Also, one of our biggest goals is to make you feel at home even if you’re thousands of miles away; that’s why we are so happy to hear such a positive comment about your stay. Once again, thank you for sharing your opinion with us! It’s a great way to know we’re moving in the right direction! We hope to see you again very soon! Kind regards, Finch Bay Galapagos Hotel

8/10 (良い)

Karen

We stayed at the Finch Bay Hotel for 6 nights during our recent stay in the Galapagos. The resort is beautiful and has an incredible location - one of the few if maybe the only one with a location on a beach. We also enjoyed the town of Puerto Ayora and all of the day trips we purchased through the hotel. Highly recommend staying here if you're contemplating a visit to the Galapagos.
2018 年 11 月に 6 泊滞在
Thank you for your feedbackからの返信 (投稿日 : 2020 年 5 月 6 日)
Dear Karen, Thanks so much for providing us with your wonderful feedback! We're delighted to hear that your Galapagos experience, particularily from the comfort of the Finch Bay Galapagos Hotel, was everything you expected and more! We're incredibly proud of our team - from hotel staff all the way to our insightful naturalist guides and expedition leader - that truly make it a point to showcase virtually everything the Galapagos have to offer. We hope that your stay with us and your time in the Galapagos will lead you to share the memory of this remarkable destination with your friends, family, and the rest of the world! Thanks again for your comment! Kind regards, Finch Bay Galapagos Hotel

8/10 (良い)

Jennifer

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Finch Bay Review
Finch Bay is a great spot near Puerto Ayora and very peaceful. It is near a beach and a short hike to Las Grietas.
2018 年 7 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Tranquil galapagos getaway
Finch Bay hotel is very nice hotel for what it is, not a 5 star mega luxury hotel, but a great hotel that adapts to the fragile environment. Service was top notch and staff super friendly, great breakfast buffee and nice pool area. Being away from the city center, it's nice and quiet. Just the fact you have your own boat ride to reach here is a nice touch. Expensive hotel, but very nice!
2018 年 7 月に 1 泊滞在
Thank you からの返信 (投稿日 : 2020 年 5 月 6 日)
Dear guest, Thank you very much for your valuable review! At the Finch Bay Galapagos Hotel, our main focus is to offer our guests the best experience possible while still taking care of our environmental footprint on the islands. That’s why the hotel has some interesting initiatives like our very own water treatment plant. This allows us to provide water not only for our guests, but to the entire neighborhood of Punta Estrada! We also appreciate your remarks on our food, and staff very much! We want every dish or drink you enjoy at our hotel to be an outstanding and unforgettable moment! The warmth and level of professionalism of our staff help us achieve this wonderful goal. The Finch Bay Galapagos Hotel was conceived as a place where you can relax and soak up the beauty of the Galapagos Islands after exploring the National Park. Everything (from our cozy rooms to our magnificent spa) was designed for our guest’s enjoyment! We’re very pleased to hear you liked it all! Once again, thank you for your kind review. We hope to see you again very soon! Kind regards, Finch Bay Galapagos Hotel

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel and experience. Ronato was especially helpful and exceeded our expectations in every way!
2018 年 3 月に 2 泊滞在

10/10 (非常に良い)

Maria Cecília、São Paulo - SP, Brasil.

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel muito agradável
O hotel é muito bom, bem localizado, em frente à praia, e acesso charmoso. Tenho entretanto uma sugestão em relação ao quarto. Como ele é bem pequeno, seria importante colocar no banheiro, debaixo da pia, há espaço, uma prateleira, assim como no quarto um banquinho e ganchos de parede.
2018 年 3 月に 4 泊滞在

10/10 (非常に良い)

Carl & Kim、USA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great 5 star Experience!
Great facility with exceptional staff who went out of their way to provide a memorable experience.
2018 年 3 月に 2 泊滞在

10/10 (非常に良い)

Margaret

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A great place to stay.
Great location and very restful place. Excellent service. The staff could not be more accommodating and friendly.

10/10 (非常に良い)

Rosemary、Sussex, UK.

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
"Green"Hotel by sunny beach with abundant wildlife
We would highly recommend the hotel arranged transfer from/to GPS Baltra airport. Our luggage was carried and put into the airport bus, boat, taxi, and finally the finch bay ferry and onto the hotel. Our inward flight was delayed by 3 hours, but our driver was still there to meet us and stopped for photos of large tortoises during the drive over the wetter highlands. . Our first outside evening meal, at sunset by the pool with visiting birds, was magic. Caesar gently suggested the set dinner menu and it was all perfect after a tiring few days. Water was provided daily in the rooms and the breakfast selection varied but always tasty & plentiful. The food was consistently good and the seafood and salads well prepared and tasty...with some notable tender octopus. In a short walk to and along the beach we saw marine iguana, lots of birds close by darting and feeding in the bushes, while frigate birds and egrets were overhead with herons, ducks and pelicans visiting. Fishes and crabs were in the rock pools, and the sea was warm to swim in.
2018 年 1 月に 6 泊滞在

10/10 (非常に良い)

Rodrigo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
El mejor de Puerto Ayora
Magnifico hotel! Único en Galapagos
2018 年 2 月に 1 泊滞在

8/10 (良い)

Jon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Upper Class Service in the Galapagos
The Finch Bay is the best a full service upscale Hotel (I believe it is associated with National Geographic) on the Galapagos Islands (Santa Cruz to be exact). You don't have a lot of choices in the islands so your going to pay a lot of money.
2018 年 1 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Great location, but needs TLC
Location is 5 stars! This property has an excellent restaurant and a great staff. Our biggest disappointment was with our room. The bathroom specifically needs attention. The shower head was rusted and needs replacing. The towel bar was obviously broken in the past and repaired with cement but dried crooked. The plunger in the sink did not work properly and the bathroom door only closed if you slammed it shut. There was dispenser for hair conditioner missing on the shower wall. None of this is acceptable when paying $400+ per night. The rooms were also noisy, but that is to be expected of a cement constructed building. Everyone, however, was very considerate.
2018 年 1 月に 4 泊滞在

8/10 (良い)

Suzy、Lake Geneva, WI USA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderful staff goes above and beyond
Traveling to the Galapagos is not for the faint of heart... expect trains, planes, automobiles and more, including schlepping in and out of water taxis, and up and down lava paths with your luggage. Of course, that's what make it an adventure! When we finally got to Finch Bay we were greeted in the lovely and well-designed reception/lounge area with fresh juice. A member of the staff perfunctorily rattled off info about meals, excursions, etc. The hotel was full and unfortunately we got a small, dark corner room. Not at all what we had hoped for. Luckily, the wonderful bartender and a yummy (but expensive) dinner lightened our mood. The next day we thought about changing hotels but when we talked to the manager, Irene, about it she was a step ahead of us. She had already made arrangements to transfer us to an oceanfront room! Maybe it was the weather when we were there, a bit overcast with periods of sun, but the rooms were dark. Other than that they were comfortable and nicely decorated, with hammocks on the balconies for a nice touch. Breakfasts were beautifully displayed and the food was fresh and delicious. The staff was outstanding - attentive, friendly and dedicated to making your stay a pleasant one. The hotel offers a range of excursions. You can book in town for better prices, but it's nice to be able to go right from the hotel with trustworthy transportation and guides. Irene and the rest of the staff definitely made our stay!
2017 年 9 月に 3 泊滞在
Finch Bay Familyからの返信 (投稿日 : 2017 年 10 月 25 日)
Dear Suzy, Thank you very much for your post. We are delighted to know that your stay at our Finch Bay was fantastic and we thank you for highlighting the efficiency and service of our Staff who are always willing to provide the best for our Guests. As you mention, this unique destination in the world is full of diversity and wild life, which makes us be located in a privileged area of Puerto Ayora, so you must take our water taxi service to get there. We hope you decide to come back soon! We will be happy to assist you. Warm regards,

6/10 (普通)

Miles、Calgary, AB

良かった点 : スタッフとサービス、施設のコンディションと設備
Nice eco reputation
Nice to stay in an eco-hotel. Common areas are large and beautiful, staff are great. The rooms are small and basic (contributes to their eco-friendly reputation). The breakfast was good but dinner was terribly disappointing - much better restaurants in Puerto Ayora.

10/10 (非常に良い)

ALVARO、MEXICO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Paradise
Best option by far in Galápagos everything is great in this hotel, location, facilities,food,cocktails and by far one of the best staff ever
2017 年 8 月に 3 泊滞在

10/10 (非常に良い)

WM、Miami, FL

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent hotel! Beach front!
The hotel exceeded my expectations, service was personalize and very friendly, food was delicious, i will definitely come back soon. The Galapagos is one in a life time experience, the work they do there to preserve the animals and their ecosystem is amazing. Definitely recommend going to Galapagos, the island are very safe, organize and clean. And most importantly stay at Finch Hotel is a family, couples or single friendly hotel.
2017 年 7 月に 6 泊滞在

10/10 (非常に良い)

Scott

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Outstanding hotel with great restaurant and great tours from hotel
2017 年 6 月に 3 泊滞在

8/10 (良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lindo lugar para ir en pareja
Tuvimos un inconveniente en la llegada al hotel, ya que habíamos combinado que nos busquen en el puerto pero nadie vino y tuvimos que caminar con las valijas. Una vez llegados al Hotel durante toda la estadía la atención fue excelente. Las habitaciones son un poco chicas para el precio de las mismas, y había mesa de luz de un solo lado de la cama. El Hotel en si es lindisimo y el restaurant es muy bueno.
2017 年 5 月に 1 泊滞在

10/10 (非常に良い)

juliana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Atendimento e instalações excelentes
Maravilhosa. Equipe muito atenciosa e eficiente.
Dear Juliana, Thank you very much for your kind words and for choosing our Hotel as your holiday destination! The whole Finch Bay Staff was very pleased to assist you. Hope you decide to come back any time. Best regards, Javier Gomez & Finch Bay Team