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サーフサイド ホテル アンド スイーツの口コミ

2.5 out of 5
サーフサイド ホテル アンド スイーツ
543 Commercial Street, Provincetown, MA

口コミ

8.4

とても良い

評価 10 - 1002 件の口コミ中 457 件が非常に良い" "
評価 8 - 1002 件の口コミ中 344 件が良い" "
評価 6 - 1002 件の口コミ中 120 件が普通" "
評価 4 - 1002 件の口コミ中 58 件が不満" "
評価 2 - 1002 件の口コミ中 23 件が非常に不満" "

8.2/10

清潔度

8.8/10

スタッフとサービス

8.4/10

設備とサービス

7.8/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

4/10 (不満)

Masatsugu

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 8 月に 2 泊滞在
Elaine Quigley GMからの返信 (投稿日 : 2020 年 8 月 18 日)
Thank you for your feedback, I wish you had told us the problems so that we may address them. Thank you for staying with us,I'm sorry you had problems during your stay.

10/10 (非常に良い)

Xiao、Brooklyn

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The stay was great! Front desk was wonderful and attentive, always put their guest first.
2024 年 5 月に 2 泊滞在
Steve- Front Office Supervisorからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you for the kind words. We hope this means you will be back very soon!

6/10 (普通)

Danny

Slightly dated, the parking lot is littered with cigarette butts, the entrance to the rooms is not marked… Room was clean, location is nice.
2024 年 4 月に 1 泊滞在
Steve. Front Desk Supervisorからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for the review. We're glad you enjoyed your with us. There is no smoking allowed in our hotel or on the premises. guess some passing pedestrians have been littering. Thanks for the heads up!

10/10 (非常に良い)

EVGENY

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 3 泊滞在

10/10 (非常に良い)

Jesus、Ludlow

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice room, very clean property. Gorgeous view of the harbor. Very friendly staff. We would definitely stay again.
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

alsu

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
i liked everything
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

David、Boston

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Coffee could be better. Some non-dairy creamer selections that aren’t packets. All-in-all, staff was lovely. Place was super clean and quiet. Will be back.
2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Ross

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great Stay
Very helpful and pleasant staff. Hotel is a short walk to all the bars and restaurants and is directly on the beach. Room was clean and bright. Would definitely stay here again!
2023 年 10 月に 1 泊滞在

8/10 (良い)

Rosanne

家族旅行
The view of the bay was nice
2023 年 10 月に 3 泊滞在

10/10 (非常に良い)

Martin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Courtney

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I picked this property because it’s on the beach and I wanted to propose to my girlfriend on the beach. The manager, Dave, went ABOVE AND BEYOND, to make sure everything was perfect and I was able to pull off a dinner on the beach with a caterer. The hotel was beautiful and the staff were absolutely amazing!! I would go back there anytime!
2023 年 10 月に 2 泊滞在

10/10 (非常に良い)

William

2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Roman

2023 年 10 月に 2 泊滞在
Cindy Ladd - GMからの返信 (投稿日 : 2023 年 10 月 11 日)
Thank you very much Roman,We are so happy you enjoyed our wonderful hotel. Hope to see you the next time your visiting Provincetown.Sincerely,Cindy

10/10 (非常に良い)

Steve

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great customer service. Room clean and quiet. Beautiful stroll into town...nice beach, wonderful stay .
2023 年 10 月に 1 泊滞在
Cindy Ladd - GMからの返信 (投稿日 : 2023 年 10 月 9 日)
Thank you Steve, So happy you enjoyed your stay. We look forward to your next visit.Regards,Cindy

10/10 (非常に良い)

Stacey、Locust Grove

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在
Cindy Ladd - GMからの返信 (投稿日 : 2023 年 10 月 9 日)
Thank you Stacey,We are so happy you enjoyed you stay here at the Surfside Hotel and Suites. Our location is perfe.ct along with our nice amenities, private beach, heated outdoor pool, and firepit . We look forward to welcoming you backKind Regards,Cindy

8/10 (良い)

Lisa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room was very small with no table
2023 年 9 月に 1 泊滞在
Cindyからの返信 (投稿日 : 2023 年 9 月 24 日)
Hi Lisa, Sorry your room was small, you booked one of our handicap accessible rooms which are smaller than our other rooms wich space for wheelchairs. We do have many room types to choose from. We appreciate you staying with us. Hope to see you again. Thank you,

10/10 (非常に良い)

Dianne

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is clean and quiet with a nice pool and firepit area with tables and chairs to gather.
2023 年 9 月に 2 泊滞在
Cindy Ladd - GMからの返信 (投稿日 : 2023 年 10 月 9 日)
Hi Dianne,I am thrilled to hear you enjoyed our hotel and amenities.Look forward to seeing you again.Thank you,Cindy

10/10 (非常に良い)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 4 泊滞在
Cindy Ladd - GMからの返信 (投稿日 : 2023 年 9 月 16 日)
Dear Robert,Thank you for the "10" glad you enjoyed your stay.

10/10 (非常に良い)

Elizabeth

良かった点 : 清潔度、スタッフとサービス
2023 年 9 月に 1 泊滞在
Cindy Ladd - GMからの返信 (投稿日 : 2023 年 9 月 24 日)
Thank you for choosing to stay with us, happy your enjoyed our hotel.

10/10 (非常に良い)

cynthia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
love this place. very welcoming !!
2023 年 9 月に 2 泊滞在
Cindy Ladd - GMからの返信 (投稿日 : 2023 年 9 月 16 日)
Hi Cynthia,Happy to hear you enjoyed your stay, hope to see you again when your visiting Provincetown.Thank you

8/10 (良い)

Janet

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice property
Great property in a convenient location. Beautiful pool area. Air conditioning was very loud, pillows small and some liquid bathroom dispensers were empty. Staff was great! Breakfast was good, but earlier would have been appreciated.
2023 年 9 月に 1 泊滞在
Cindy Ladd - GMからの返信 (投稿日 : 2023 年 9 月 16 日)
Thank you Janet,Happy to hear you enjoyed your stay.

8/10 (良い)

warren、Sugar Land

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The hotel is a great place to stay if you want to be close to the action but not too close. It’s a little under a mile walk to the city center on the main road. There are plenty of restaurants in the area. It’s on the beach and has a nice common area with pool. The staff is great. The rooms are a bit dated but not too bad. They were definitely comfortable
2023 年 9 月に 2 泊滞在
Cindy Ladd - GMからの返信 (投稿日 : 2023 年 9 月 24 日)
We appreciate you staying with us and happy to hear you enjoyed your stay.We look forward to seeing you again.Thank you,

10/10 (非常に良い)

宿泊されたお客様

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 2 泊滞在
Cindy Ladd - GMからの返信 (投稿日 : 2023 年 9 月 16 日)
Thank you for choosing to stay with us and happy you enjoyed your stay. Hope to see you next time your visiting Provincetown.

8/10 (良い)

Alison

2023 年 9 月に 1 泊滞在
Cindy Ladd - GMからの返信 (投稿日 : 2023 年 10 月 11 日)
Thank you Alison,We appreciate you choosing to stay with and and happy you enjoyed your stay.Kind Regards,Cindy

10/10 (非常に良い)

Cheryl

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We arrived a little early and they were able to get us a room within a short amount of time. Liked that the beach was right there.
2023 年 9 月に 1 泊滞在
Cindy Ladd - GMからの返信 (投稿日 : 2023 年 9 月 24 日)
Hi Cheryl,Thank you for staying with us and happy to hear you enjoyed your stay. It's so nice to have the beach right here along with our outdoor heated pool, fire pit and only a short distance to town.

8/10 (良い)

Mary Theresa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
That need upgrade outside but look fine
2023 年 9 月に 3 泊滞在
Cindy Ladd - GMからの返信 (投稿日 : 2023 年 9 月 16 日)
Thank you Theresa,We continue update the hotel, appreciate the feedback.Glad you enjoyed your stay.

4/10 (不満)

Robert

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Just frantically over priced and pics are not accurate also the staircase there is no elevator is incredibly unsafe
2023 年 9 月に 3 泊滞在

4/10 (不満)

BARRY、New York

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
This property is misrepresented by the images seen on a third-party sellers. The room is nothing like what was shown when purchasing. There are shelving units that are made of plywood that are simply painted white. There is an electrical plug on the ceiling to operate a mini fridge and microwave. Instead of a closet you have 16 coat hooks on the wall. There’s also another electrical outlet that’s mounted to the side the plywood shelf that plugs into a socket to add additional plugs. And for the rate of $400 a night, the team even missed housekeeping of our room and simply delivered us towels. Overall, I would not stay here again and it’s clearly obvious that once you get to town there’s nothing available so you have to commit to what you had And I think they know that. Overall overrated overpriced and misrepresenting who they actually are as a product online to catfish people in to booking.
2023 年 9 月に 2 泊滞在
Cindy Ladd - GMからの返信 (投稿日 : 2023 年 10 月 11 日)
Hi Barry,I am not sure if you know that the room you booked was a handicapped accessible room, which means we can not have any extra furniture in the room as a wheelchair needs to be able to turn around with no problems. These rooms are brand new in 2023, we appreciate your feedback.Thank you,Cindy Ladd GM

6/10 (普通)

Mitchell、New York

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス、設備とサービス
There are many good things to say - especially the cleanliness of the beachy rooms and modern bathrooms...BUT it is a long walk from PTown with or without luggage! Our ocean-view balcony was the opposite of private (it's a shared aisle with chairs at each room). The staff was surprisingly uninformed (late-night snack places nearby?), cost of on-site bike rentals? (QR code?), cost of taxis & pedicabs to/from town, and important to us: they REFUSED to allow us a one-hour late checkout ("we'd have to let everyone have it if we give it to you)... so we roamed P-Town in the heat with luggage waiting for our ferry back to Boston. For that reason alone, we would not come back to Surfside.
2023 年 9 月に 2 泊滞在
Cindy Ladd - GMからの返信 (投稿日 : 2023 年 9 月 16 日)
Hi Michell,I appreciate the feedback and I apologize if we did not mention that we do hold the luggage for those traveling by ferry. Many people who take the ferry from Boston often leave there bags with us for the day so the town can be enjoyed town, shops and restaurants. During the busy summer months it can be difficult to offer late checkout. We do have a great hotel with a nice beach, heated pool , and fire pit. Hopfully we will see you again when your visiting Cape Cod.Thank you,

10/10 (非常に良い)

Nicole

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
A lovely place on the gallery end of Commercial St. The rooms are clean, simple, and comfortable. Slept well on the bed. It has a great pool, fire pit (great as the evenings get cool), bar, beach, continental breakfast, and all-day/evening coffee/tea service. Bayside rooms have sliding doors so you can step out on the beach. The staff are all extremely friendly, warm and helpful. And you are in PTown!
2023 年 9 月に 1 泊滞在
Cindy Ladd - GMからの返信 (投稿日 : 2023 年 9 月 24 日)
Thank you Nicole, So happy to hear you enjoyed our lovely hotel and our great amenities. A good night sleep is what we like to hear.Hope to see you again.Kind Regards,

10/10 (非常に良い)

Carmen、Haverhill

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
very comfortable
2023 年 8 月に 2 泊滞在
Cindy Ladd - GMからの返信 (投稿日 : 2023 年 9 月 24 日)
Hi Carman,Thank you, happy you enjoyed a comfortable stay. look forward to your next visit.Kind Regards,

8/10 (良い)

Peter

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like hotels as opposed to the guest houses and this one was wonderful, large spacious rooms with everything one would need such as microwave, frig, closet, bathtub. Nice soft towels and sheets. very comfortable bed. I didn't like the distance to town but if you want a nice quiet hotel you need to expect that. I also didn't like the flood lights around the rooms, always seemed like it was daytime. I wish they would make those lights less bright.
2023 年 8 月に 5 泊滞在

10/10 (非常に良い)

Lena

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 2 泊滞在
Cindy Ladd - GMからの返信 (投稿日 : 2023 年 9 月 24 日)
Thank you for the "10" Lena, mush appreciated.

8/10 (良い)

Marcelo

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff at the hotel is very nice. It is super well located. Small detail: i had to remind 3 times to get the housekeeping in the room done.
2023 年 8 月に 8 泊滞在
Cindy Ladd - GMからの返信 (投稿日 : 2023 年 9 月 24 日)
Dear Marcelo,Thank you for choosing to stay with us, I apologize you had a problem with housekeeping. Hope to see you the next time your viaiting Provincetown.Sincerely,

10/10 (非常に良い)

Blake

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 3 泊滞在
Cindy Ladd - GMからの返信 (投稿日 : 2023 年 9 月 24 日)
Thank you for the "%" Blake, looking forward to your next visit.

10/10 (非常に良い)

Glenn T

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Right on the beach. Perfect place to bring your Dog!
2023 年 8 月に 3 泊滞在
Cindy Ladd - GMからの返信 (投稿日 : 2023 年 10 月 11 日)
Thank you Tom,We look forward to your next visit.Cindy

10/10 (非常に良い)

Kenneth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
All good ~ will stay there again!
2023 年 8 月に 5 泊滞在

10/10 (非常に良い)

LYNN P

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I came with two grandchildren ages 8 and 19. We loved the location and setting. The pool was awesome and walk to the beach was so convenient. We can’t wait to come back next year.
2023 年 8 月に 1 泊滞在

10/10 (非常に良い)

Karin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful Location and great newly updated rooms
2023 年 8 月に 3 泊滞在

8/10 (良い)

Danuta

2023 年 8 月に 1 泊滞在

6/10 (普通)

DAVID

グループ旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 8 月に 3 泊滞在
Cindyからの返信 (投稿日 : 2023 年 8 月 20 日)
Thank you for satying with us David. Hope to see yiu again when your visiting Cape Cod.

8/10 (良い)

Virginia

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Curtain over the Air Conditioner had a 5x5 area of black mold at the bottom of the curtain. Awful considering it was near my head. Really ought to be an elevator. Also, if folks book with Expedia, there SHOULD NOT BE A DESTINATION FEE for New Englanders. Really, come on. Already paid the room taxes, etc. Then had to pay the destination fee of $30 per night, and $4.00 fee-ridiculous. I will NEVER book through Expedia ever again.
2023 年 8 月に 2 泊滞在

6/10 (普通)

Hyunsin

2023 年 8 月に 2 泊滞在

10/10 (非常に良い)

Joanne

2023 年 8 月に 2 泊滞在

10/10 (非常に良い)

Janet

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent
2023 年 8 月に 1 泊滞在
Cindyからの返信 (投稿日 : 2023 年 8 月 16 日)
Thank you, we appreciate you staying with us. Hope to see you the next time your visiting Provincetown.

6/10 (普通)

Eden

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were amazing and it was clean. Good location to walk to town. Lovely beach and pool. My credit card was charged as they didn’t realize I had pre paid through Expedia by the time it was refunded later that day the exchange rate CAD/USD had changed and I lost an additional $100 between the transactions. Our first room had an ant infestation however staff were quick to move us rooms to a much nicer one.
2023 年 7 月に 7 泊滞在
Cindyからの返信 (投稿日 : 2023 年 8 月 21 日)
Thank you for staying with us, and happy to hear you enjoyed your stay.

4/10 (不満)

Deborah

良かった点 : 清潔度、スタッフとサービス
気になった点 : 客室の快適度
Disappointing.
We were disappointed in this hotel for several reasons. It was older and not in the best repair. The door keys were metal with a big piece of plastic with the room # displayed. They also didn't work well in the locks, so we had to ask for help a few times. Eventually they had to be replaced. (assuming the salt air affects the metal) The bed had a sheet that was clearly made for a smaller bed and didn't even reach the corners. Then the A/C kept tripping the breaker repeatedly at night, causing the A/C to turn off. All made for a very poor night's sleep.
2023 年 8 月に 1 泊滞在
Cindyからの返信 (投稿日 : 2023 年 8 月 16 日)
Hi Deborah,I know it can be disappointing to run into problems while on vacation. I appoligize for not meeting your expectaions.We apreciate you staying with us.Thank you,

6/10 (普通)

Doreen、Revere

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
It was adequate. But not worth $500.00 per night
2023 年 8 月に 2 泊滞在
Cindyからの返信 (投稿日 : 2023 年 8 月 21 日)
Thank you for staying here at the Surfside Hotel.

8/10 (良い)

JULIA、St Petersburg

ペット同伴の旅行, 家族旅行
良かった点 : 設備とサービス
Great location and very pet friendly
2023 年 8 月に 1 泊滞在

8/10 (良い)

Audry

2023 年 7 月に 7 泊滞在