Our recent 5th-anniversary stay at the Ritz-Carlton Turks and Caicos was deeply disappointing. When traveling we generally stay at Ritz/ Four Seasons or equivalent properties due to the luxury and service, but our experience fell far far short. If you are used to this, this property is NOT FOR YOU.
There was unwelcoming atmosphere throughout the property, incidents with local residents and staff members at the casino disrupting the experience, and a lack of staff oversight were concerning to say the least.
Service was lackluster, and staff seemed consistently annoyed with guest requests. A simple task like raising a beach umbrella resulted in unnecessary interrogation, revealing a lack of understanding of guests’ expectations. The setting up of beach chairs was dreaded generally due to having to interact with unhappy staff.
Overall the staff was unwelcoming. This left a bitter taste in our mouths and contributed to our overall disappointment.
Our experience was so disheartening that we encountered other guests trying to cut their trips short and change their flights. It speaks to the depth of their disillusionment. Furthermore, in speaking with staff and others off of the property, everyone had the same message: This Ritz is severely lacking service.
In conclusion, our stay at the Ritz-Carlton Turks and Caicos was not in line with the Ritz-Carlton standard of excellence. We share this account to provide a cautionary tale for those considering this property