I recently stayed at this hotel and unfortunately, I was very disappointed with the customer service. The staff was not welcoming at all, which made my stay quite uncomfortable. One particular issue I encountered was with the coffee. The hotel advertised 24-hour complimentary coffee, but when I went to get some, I found it to be old and more like cola than coffee. When I asked the staff to make fresh coffee, I was told that what was available was indeed the coffee, which was not up to par with what was promised. Additionally, I had to go up and down three times before the hotel staff finally made fresh coffee, which was a frustrating experience. Overall, my experience with the customer service and the quality of amenities like the coffee was not satisfactory.