2/10 (非常に不満)
Collin H.
2024 年 5 月 19 日
良かった点 : 清潔度
Extremely disappointing stay - never trusting Places in PEC ever again
Cottage is cute enough however we had 2 middle of the night emergencies; we were awoken on 2 consecutive nights by a smoke detector outfitted with faulty batteries. The alarm in question was behind a locked door inaccessible to the customer and when we called the phone numbers indicated in the cottage guide, neither the owner nor the caretaker answered. We found out later that Tony, the owner, went on vacation without having forwarded his number to someone in the country and Sean, the caretaker, did not answer his phone until the next morning. So out of 4 nights, we did not sleep for two of them.
When we complained to VRBO, the caretaker reluctantly agreed to refunding just one of our sleepless nights. And to be able to receive the refund, we had to agree not to write a bad review. We obviously disagree with that demand. We are still fighting him now to receive a refund for our two sleepless nights. We need a vacation from our vacation.
Renter beware.
Collin H.
2024 年 4 月に 4 泊滞在