高級寝具、デスク、ノートパソコン用作業スペース、アイロン / アイロン台

サムルズベリー ホテルの口コミ

4 out of 5
サムルズベリー ホテル
Preston New Road, Samlesbury, Preston, England

口コミ

8.2

とても良い

評価 10 - 635 件の口コミ中 262 件が非常に良い" "
評価 8 - 635 件の口コミ中 227 件が良い" "
評価 6 - 635 件の口コミ中 73 件が普通" "
評価 4 - 635 件の口コミ中 45 件が不満" "
評価 2 - 635 件の口コミ中 28 件が非常に不満" "

8.6/10

清潔度

8.4/10

スタッフとサービス

7.8/10

設備とサービス

8.2/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

4/10 (不満)

Nizamuddin

気になった点 : 施設のコンディションと設備
2024 年 4 月に 2 泊滞在

6/10 (普通)

Vahid

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

MUSTAFA

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
excellent
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Iago

2024 年 1 月に 1 泊滞在

6/10 (普通)

PAUL

良かった点 : 清潔度
I paid for breakfast in advance and paid in full but only continental breakfast was available. When I questioned this the receptionist said they were reviewing the cost but I heard no more
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Iago

2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Joe

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent one night stay....no complaints whatsoever. Spacious room, comfy bed, excellent shower. Ate in the hotel with colleagues and we were all happy with the meal and service. Good breakfast to send us on our way.
2024 年 1 月に 1 泊滞在

2/10 (非常に不満)

Scott

出張
良かった点 : 清潔度
気になった点 : スタッフとサービス
Awful hotel
Room was cold, light bulbs had blown, remote for the heating did not work. Had to pay a £25 pre authorisation fee even though I said I’d be paying for my food and meals and not booking them to my room. The £25 would then be credited back to my account 3 days after my departure!!!!!! I’m guessing it was the duty manager that I spoke to and was told “not my idea, it’s policy” she then went on to tell me that all hotels do this. Menu in the bar was different to the one in the room and had very little choice, ordered a burger with potato wedges but when my meal came it was with fries. I pointed out the error to be told “the menu is wrong and this is what it is now”. No apology. On the 2nd night the menu had changed again but even less choice. Ordered chicken with chunky chips & onion rings, it came with fries and no onion rings. I pointed this out and the food and beverage manager changed the fries for chunky chips but I was told they had run out of onion rings, I said that if the meal wasn’t complete then I shiver a reduction in the price only to be told very bluntly NO. Buffet style breakfast was like warm at best with little choice. Bar staff were good and help but the management are terrible and unhelpful. AVOID AT ALL COSTS - TERRIBLE MANAGEMENT AND CUSTOMER RELATIONS.
2024 年 1 月に 2 泊滞在

8/10 (良い)

Lisa

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The rooms were nice and included an iron and iron board. Breakfast was lovely but there was no fruit on offer. However, when i asked for some, it was brought out to me.
2023 年 12 月に 2 泊滞在
Paul Wからの返信 (投稿日 : 2023 年 12 月 18 日)
Thank you for taking the time to lodge your feedback following your recent stay with us. I was delighted to read your comments about the room and breakfast. On behalf the team I look forward to welcoming you back very soon.

10/10 (非常に良い)

Andrew

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very Nice Hotel
Very nice hotel with comfortable modern rooms and facilities. Highly recommended.
2023 年 12 月に 6 泊滞在
Paul Wからの返信 (投稿日 : 2023 年 12 月 18 日)
I would like to thank you for taking the time to pass on your feedback following your recent stay here at The Samlesbury Hotel. I am delighted that you enjoyed your experience with us, and we look forward to welcoming you

6/10 (普通)

Shabaz

気になった点 : 施設のコンディションと設備

6/10 (普通)

Paul

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Gaynor

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely hotel and staff
Stayed here a few times to break our journey up to Scotland would definitely recommend we will return.
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

NIGEL

2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Daniel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff friendly and hotel rooms are spacious and comfortable
2023 年 11 月に 1 泊滞在
Paul Wからの返信 (投稿日 : 2023 年 12 月 4 日)
I would like to thank you for taking the time to pass on your feedback following your recent stay here at The Samlesbury Hotel. I am delighted that you enjoyed your experience with us, and we look forward to welcoming you

8/10 (良い)

Maida

2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在

4/10 (不満)

Simon

2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Jim

2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

marian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were very helpful. Rooms were very clean and comfortable. Food was very good. Our stay was very good.
2023 年 11 月に 1 泊滞在
Paul Wからの返信 (投稿日 : 2023 年 11 月 13 日)
Thank you for taking the time to pass on your feedback following your recent stay with us. I very much appreciate your comments in relation to the staff and services provided. Once again many thanks for your much valued feedback and I look forward to seeing you in the hotel in the near future.

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
very nice
friendly staff, very helpful, good food (S&P chips are a must!) will use again, hopefully gym will be back open
2023 年 10 月に 2 泊滞在
Paul Wからの返信 (投稿日 : 2023 年 11 月 13 日)
Thank you so much for your kind review. It is genuinely a pleasure to read and share with the team such fantastic feedback. We look forward to welcoming you back to the at The Samlesbury Hotel again, very soon.

2/10 (非常に不満)

Martin

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Michael

家族旅行
The hotel in prime location for motorways etc, The staff where very good and helpful,
2023 年 10 月に 5 泊滞在
GMからの返信 (投稿日 : 2023 年 11 月 6 日)
Thank you so much for taking the time to post a review of your recent stay with us. We are very grateful for all feedback we get and I am sure the staff will be very encouraged when they are made aware of what a nice time you had with us. I do hope that we will have the pleasure of welcoming you back to hotel in the future.

8/10 (良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff were excellent, bedrooms are getting to the time when they need redecorating although this maybe happening, public areas have obviously been done recently.
2023 年 10 月に 2 泊滞在
GMからの返信 (投稿日 : 2023 年 11 月 6 日)
Thank you for taking the time to write a review following your recent stay at The Samlesbury Hotel. I was delighted to read your comments with regards to the team and your stay in general and will ensure that they are passed to the team here at the hotel. It is always very pleasing to read such positive feedback and I thank you for taking the time to write. I look forward to welcoming you back to the hotel very soon.

8/10 (良い)

K

2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Jackie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 2 泊滞在

8/10 (良い)

kev

2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Colin

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice staff. Clean and good value. Lovely breakfast
2023 年 10 月に 1 泊滞在
Paul Wadsworthからの返信 (投稿日 : 2023 年 10 月 30 日)
Thank you for taking the time to lodge your feedback following your recent stay with us. I was delighted to read your comments about the team and the quality of our breakfast. On behalf the team here at hotel we look forward to welcoming very soon.

8/10 (良い)

Hugh

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Gurbachan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Shagufta

2023 年 10 月に 1 泊滞在

8/10 (良い)

Amanda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Moder, clean, value for money
The hotel is a 15 minute drive from the centre of preston.... the lobby is modern and clean and the reception staff friendly. Our room was a good size freshly painted and clean, free wifi a bonus. We were disappointed to find the restaurant and fitness suite closed when we arrived, we should have been informed before we got there as we planned on using these facilities and the main reason we chose the hotel. There was no milk with the coffee making facilities and sparsely stocked coffee/tea. The breakfast was delicious.... buffet style, hot and fresh and the restaurant is lovely and staff friendly and helpful. All in all we enjoyed our stay, value for money and booked again for Christmas time, hopefully all facilities will be open then.
2023 年 10 月に 1 泊滞在
Paul Wからの返信 (投稿日 : 2023 年 10 月 23 日)
Thank you for taking the time to share your review with us. It was disappointing to read your experience was not 100% satisfactory and for this please allow me to offer my apologies. Your feedback is extremely important to us and is shared directly with the team to enable us to evolve and improve and I assure you we shall make every effort to have the facilities operational on your next visit in DecemberRegards

10/10 (非常に良い)

Patricia

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff were very helpful and polite. I had a personal issue and they were extremely empathetic and tolerant. Thank you.
2023 年 10 月に 1 泊滞在
Paul Wadsworthからの返信 (投稿日 : 2023 年 10 月 23 日)
Thank you for posting your kind comments following your stay here at the Hotel. It is always a real pleasure to read such feedback about staff being friendly and only too willing to help. I will certainly convey your kind words to all the team, and I look forward to welcoming you back to the Hotel in the near future

8/10 (良い)

Gavin

出張
良かった点 : 清潔度、スタッフとサービス
2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

raudy

2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Daniel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

david

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在

8/10 (良い)

mark

良かった点 : 清潔度、スタッフとサービス
2023 年 10 月に 1 泊滞在

8/10 (良い)

Gavin

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
could do with a refurb, looking tired, bottom of bathroom doors have been exposed to water and swelling up. A coat of paint and freshen up wouldn't go a miss
2023 年 10 月に 4 泊滞在
Lizからの返信 (投稿日 : 2023 年 10 月 13 日)
Good Evening Gavin, Thank you for your comments. I will pass this on to our maintenance team to take a look and fix the issues you raised. I hope your stay was still a pleasant one.

10/10 (非常に良い)

Eva

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Russell

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 2 泊滞在

10/10 (非常に良い)

Jim

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在

10/10 (非常に良い)

Jim

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Stephen

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great location
Met friends from Chelmsford for a visit to meet more friends at Preston. The hotel was in a very central place to get to all the local amenities by a short taxi ride.
2023 年 8 月に 2 泊滞在
Freyaからの返信 (投稿日 : 2023 年 10 月 18 日)
hi Stephen! thank you so much for taking time to review our hotel. we are so pleased to hear that you liked it!

10/10 (非常に良い)

Gul

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

Daniel

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent Place to Stay
I have stayed here a few times. The staff are friendly and the hotel is clean and modern. The rooms are spacious and clean. Comfortable beds and big tv . The food is very good. Great value for money
2023 年 9 月に 1 泊滞在
Freyaからの返信 (投稿日 : 2023 年 10 月 18 日)
Hi Daniel! thank you so much for taking time to review our hotel and its with pride that we are so pleased you have enjoyed your stay with us.

8/10 (良い)

E

2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

Bernadette

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Reception looked lovely and welcoming and staff were very approachable and friendly.
2023 年 9 月に 2 泊滞在

6/10 (普通)

宿泊されたお客様

Average
We booked the hotel for a quick overnight stay. £85 , inclusive of breakfast . Hotel has been refurbished, but done at very low cost, which is obvious. The outside looks ok at the front, but to the side, by the carpark it looks tired, and in need of updating or some tlc. Restaurant food was standard , not enough staff working -1 poor girl to do the bar, take orders, clear tables, and serve meals. Room was nice enough, standard double, clean, good shower, decent bed, but no plugs at either side of the bed to charge mobiles, which I've never come across before. Breakfast was help yourself, selection of cereals,lightly cooked fatty bacon, undercooked cheap sausage, tasteless scrambled egg, and had to go through numerous plates before finding a clean one, as did other residents. Reception staff friendly. Don't honestly think I'd stay here again regardless of the price.
2023 年 9 月に 1 泊滞在
Freyaからの返信 (投稿日 : 2023 年 10 月 18 日)
Hi there, we thank you for talking the time to review our hotel however we are sorry that you didn't have the best experience you could have. we have passed your reviews onto the team here at Samlesbury hotel. we hope you are aware that we take criticism with the upmost respect and we are grateful for any feedback our guests have that lead to improvement. we do hope that you will consider staying with us again to show our improvements.

8/10 (良い)

Ian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
OK with some issues
Fully refurbished room, barhroom great and bed and bed linen very comfy. Buffet breakfast a bit poor but adequate. Worst point was the sewage smell when outside.
2023 年 9 月に 2 泊滞在