Flat is in a lovely location and the people were really quick to respond to questions and problems. Unfortunately the flat does feel like it needs a bit of maintenance and attention. When we arrived the double bed had no sheet on and we found two single sheets (both stained) lying around the flat which we used. Sadly the mattress was also really old, springy and lumpy. The shower door was missing and had been replaced with a shower curtain which really wasn't so great. The flat was generally clean otherwise but the dishes were dirty, so we had to wash everything before use. The dinning room chairs were also dirty, we ended up having to cover them before sitting on them. Great location, good wifi, friendly and helpful people but the overall presentation and care let it down.