施設の正面 (日没後)

ホテル キャロルの口コミ

4 out of 5
ホテル キャロル
Kurta Konrada, 12, Prague

口コミ

8.8

非常に良い

評価 10 - 549 件の口コミ中 244 件が非常に良い" "
評価 8 - 549 件の口コミ中 257 件が良い" "
評価 6 - 549 件の口コミ中 38 件が普通" "
評価 4 - 549 件の口コミ中 7 件が不満" "
評価 2 - 549 件の口コミ中 3 件が非常に不満" "

9.0/10

清潔度

8.8/10

スタッフとサービス

8.4/10

設備とサービス

8.6/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

山田太郎、日本

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
プラハに早朝に着くフライトだったため、11時ぐらいに着くことを事前に連絡したら、柔軟に対応してくれました。ホテルからは、メトロ、モール、飲食店も近く不便はありません。唯一残念だったのが三階は繋がりはしますが、ネットの速度が遅いです。
2019 年 3 月に 4 泊滞在

10/10 (非常に良い)

nico

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
快適でした。
O2アリーナでのコンサート前後に宿泊しました。中心部から離れた住宅地にあります。アリーナやその隣のショッピングモール、地下鉄の駅まで徒歩5分くらい。トラムなどのチケットはレセプションで購入できます(手数料など不要でした)。スタッフは親切で丁寧だし、朝食のビュッフェにはパンやシリアル、チーズなど豊富でおいしかったです。お値段の割に非常に良いホテルだと思いました。
2018 年 4 月に 2 泊滞在

8/10 (良い)

wataru

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
静かで良いホテル
市街地から少し離れた場所にあるが、静かで落ち着くホテルです。 部屋はあまり広くはないが、とても綺麗に整備されており、良いホテルです。 冷房がないため熱い時期の滞在は検討したほうが良いかもしれません。 朝食はとても種類が多く、毎日食べ過ぎてしまいます。 直ぐ近くにビアホールがあり、1000円以内で十分飲み食いでき、毎日行きました。 ちなみに生ビール(0.5L)120円位で飲めます、喫煙は指定場所だけになっています。
2017 年 8 月に 3 泊滞在

8/10 (良い)

Honohono、埼玉県

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
文句ありません
仕事でこのホテル付近の会議場に通うのに宿泊しました。旧市街には地下鉄で移動しないといけませんが、地下鉄の駅はすぐ近くにあり、付近に大きなショッピングモールもあります。近くにO2アリーナという(コンサート?)会場があって有名らしいので、ここが目的でO2アリーナ周辺に泊まりたいという人にはうってつけのホテルだと思います。周辺は静かなので、旧市街のホテルでなくても良くて、うるさいのが苦手な人にもおすすめです。ただ、宿泊時は夏でしたが、エアコンは(多分)なく、若干寝苦しいと感じる夜もありました。バイキング形式の朝ごはんがついていて、果物が豊富においてあったので、チェコのお肉主体になりがちな食事を補うのに良かったです。
2017 年 7 月に 6 泊滞在

8/10 (良い)

出張者、兵庫、日本

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
ホテルの近くにショッピングセンターができたので、ちょっと便利になりました。
以前は、買い物するにもトラムかメトロを利用しなければスーパーにも行けないような立地でしたが、今年は、すぐ近くに大きなショッピングセンターがオープンしたので、とても便利になりました。

10/10 (非常に良い)

susan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Front desk staff extremely friendly and very well versed in English. Abraham and Carel made us feel at home. Location was perfect to the O2 arena and safe area for bars and restaurants. Huge thank you for the upgraded room. We will be back for sure!!
2024 年 4 月に 1 泊滞在
Matúšからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Susan,Thank you so much for your wonderful review and for taking the time to share your experience with us. We're absolutely delighted to hear that Abraham and Carel made you feel so welcome and at home. Our team prides itself on providing a friendly and accommodating service to all our guests, and we're thrilled to know we hit the mark for you.We're also glad you enjoyed the convenient location of our hotel, close to the O2 arena and surrounded by a vibrant area for dining and nightlife. It's great to hear you appreciated the room upgrade; we love to spoil our guests whenever we can!Your feedback is invaluable to us, and we can't wait to welcome you back on your next visit. Thank you again for choosing to stay with us and for your kind words.Warmest regards,Matúš

4/10 (不満)

Ronen

グループ旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
First they didn't get the message I sent through expedia, we had to wait until they changed a room from a double bed, to a room with two single beds, it took a while and we were very tired, odd disappointed with expedia's service, the hotel is not at a four star standard, maybe three barely, uncomfortable beds at all, not only in my opinion, the whole group complained about it, also the showers are very bsmall A large person will experience a problem there
2024 年 2 月に 4 泊滞在
Matúšからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Ronen,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay.We understand that the initial room allocation did not meet your expectations, and we regret any delays in addressing this issue promptly. Your comments regarding the beds and shower size are duly noted, and we apologize for any discomfort this may have caused. Rest assured, we will review these concerns with our team to ensure we are continuously improving our services and facilities.We truly value your feedback as it allows us to address areas needing improvement and provide a better experience for our guests in the future. We hope to have the opportunity to welcome you back and exceed your expectations on your next visit.Warm regards,Matúš

10/10 (非常に良い)

Lenka

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Matúšからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Guest,Thank you so much for taking the time to share your feedback with us. We truly appreciate your kind words and are delighted to hear that you enjoyed your stay with us.Your satisfaction is our top priority, and we are thrilled that you found our hotel to be accommodating and our staff to be friendly and helpful. We take great pride in providing a comfortable and enjoyable experience for all our guests, and it's wonderful to know that we succeeded in doing so during your visit.We look forward to welcoming you back to our hotel in the future and exceeding your expectations once again. If there's anything else we can do to make your next stay even more memorable, please don't hesitate to let us know.Warm regards,Matúš

10/10 (非常に良い)

Glenn

2024 年 2 月に 1 泊滞在
Matúšからの返信 (投稿日 : 2024 年 4 月 11 日)
Thank you, very much apretiated.

10/10 (非常に良い)

Katherina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely Hotel, stayed 3 nights for a medical trip with a further upcoming trip booked. Staff were fantastic and assisted with all requests for info on touring, transport etc. Also facilitated an early check in and a late check out. The breakfast spread was vast and delicious. The metro and tram lines are right beside the hotel so you can be in central Prague very quickly and easily. Highly recommend this hotel.
2024 年 1 月に 2 泊滞在
Matúšからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Katherina,Thank you so much for your kind words and for choosing our hotel for your stay during your medical trip. We're delighted to hear that you had a lovely experience and that our staff could assist you with all your requests, including information on touring and transportation.We're glad to have accommodated your needs with the early check-in and late check-out, and it's fantastic to know that you enjoyed our vast and delicious breakfast spread. It's also great to hear that our convenient location near the metro and tram lines added to the ease of your travels, allowing you to reach central Prague quickly.We appreciate your recommendation, and we look forward to welcoming you back on your upcoming trip. If there's anything specific you'd like for your next stay, feel free to let us know. Safe travels!Best regards,

8/10 (良い)

Patience

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly and helpful staff
2024 年 1 月に 2 泊滞在
Matúšからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Patience,Thank you for taking the time to share your positive experience with our hotel staff!We're delighted to hear that you found our team to be very friendly and helpful. Providing excellent service is our priority, and your feedback reinforces that we're on the right track. If there's anything specific that stood out to you or if you have any suggestions for improvement, we'd love to hear more.It was a pleasure having you as our guest, and we hope to welcome you back for another enjoyable stay in the future.Best regards,

8/10 (良い)

Yvonne

2024 年 1 月に 2 泊滞在
Matúšからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Guest,Thank you for taking the time to share your experience with us. We sincerely appreciate your feedback and are thrilled to hear that you enjoyed your stay at our hotel.Our team is dedicated to providing exceptional service, and it's rewarding to know that we met your expectations. Your kind words motivate us to continue delivering the best possible hospitality to our valued guests.If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. We always strive to enhance our guests' experiences.We look forward to welcoming you back for another wonderful stay in the future.Best regards,

10/10 (非常に良い)

Mark

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
First and most importantly all of the staff were so friendly. I don't mean friendly like a professional would be because it's their job, I mean genuinely friendly. They went out of their way to be as friendly and helpful as possible. The Hotel Carol had everything we needed and the restaurant was good for dinner and better for breakfast. It was just a few blocks from the O2 Arena which was why we were there. If I had one complaint, it would be the design of the shower. There was no shower curtain, just a (less than) half wall of glass that did a poor job of keeping the water in the shower. Otherwise, I could not have asked for a better place to stay
2024 年 1 月に 1 泊滞在
Matúšからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Mark,Thank you so much for your heartwarming feedback!We're thrilled to hear that our staff made such a positive impression on you. It's truly rewarding to know that their friendliness went beyond professional expectations and was genuinely appreciated. Our team is dedicated to ensuring our guests feel welcome and supported throughout their stay, so your kind words serve as great motivation.If you have any specific highlights or suggestions that could further enhance our hospitality, please feel free to share. We look forward to welcoming you back and providing you with another memorable experience.Warm regards,

10/10 (非常に良い)

Luis Ricardo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Matúšからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Luis,Thank you for taking the time to share your experience with us. We sincerely appreciate your feedback and are thrilled to hear that you enjoyed your stay at our hotel.Our team is dedicated to providing exceptional service, and it's rewarding to know that we met your expectations. Your kind words motivate us to continue delivering the best possible hospitality to our valued guests.If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. We always strive to enhance our guests' experiences.We look forward to welcoming you back for another wonderful stay in the future.Best regards,

10/10 (非常に良い)

Faishal

2023 年 12 月に 3 泊滞在
Matúšからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Faishal,Thank you for taking the time to share your experience with us. We sincerely appreciate your feedback and are thrilled to hear that you enjoyed your stay at our hotel.Our team is dedicated to providing exceptional service, and it's rewarding to know that we met your expectations. Your kind words motivate us to continue delivering the best possible hospitality to our valued guests.If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. We always strive to enhance our guests' experiences.We look forward to welcoming you back for another wonderful stay in the future.Best regards,

10/10 (非常に良い)

JIRI

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice hotel.
Thanks to the reception clerk for her willingness!
2023 年 11 月に 1 泊滞在
Matúšからの返信 (投稿日 : 2023 年 11 月 16 日)
We greatly appreciate your kind words! Our reception clerk is dedicated to ensuring a wonderful experience for our guests, and we're thrilled that her willingness to assist made a positive impact on your stay. Your acknowledgment means a lot to us, and we hope to welcome you back soon for another fantastic experience!

8/10 (良い)

Pierre

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 4 泊滞在
Matúšからの返信 (投稿日 : 2023 年 11 月 16 日)
We greatly appreciate your kind words! Our reception clerk is dedicated to ensuring a wonderful experience for our guests, and we're thrilled that her willingness to assist made a positive impact on your stay. Your acknowledgment means a lot to us, and we hope to welcome you back soon for another fantastic experience!

6/10 (普通)

STELLA

2023 年 10 月に 1 泊滞在

8/10 (良い)

fuchs

良かった点 : 清潔度
Leider wollte uns der junge Rezptionist keine Garage verkaufen da wir keine Reservoerung hätten.Nach Rücksprachexmit Hausmanager konnten wir in die Garage wo mindestens noch 6 Plätze frei waren. Der Fernseher auf dem Zimmer hatte keine Sender es wahr auch kein Reciver oder 2.Fernbedienung zu sehen. Trotzdem werde ich wiederkommen da das Hotel sehr viele Vorteile hat. Es ist eine gute Lage nicht weit von O2 Arena und großem Einkaufszentrum.
2023 年 10 月に 1 泊滞在
Matúšからの返信 (投稿日 : 2023 年 10 月 31 日)
Liebe/r Gast,vielen herzlichen Dank für Ihre positive Rückmeldung. Wir freuen uns sehr zu hören, dass Sie trotz der kleinen Unannehmlichkeiten vorhaben, wieder bei uns zu übernachten.Es ist großartig zu wissen, dass Sie die Vorteile unseres Hotels schätzen, insbesondere die günstige Lage in der Nähe der O2 Arena und des großen Einkaufszentrums. Wir sind stolz darauf, unseren Gästen einen bequemen Zugang zu diesen Attraktionen zu bieten.Wir freuen uns bereits jetzt auf Ihren nächsten Besuch und stehen Ihnen gerne jederzeit für weitere Anfragen zur Verfügung.Herzliche Grüße,

10/10 (非常に良い)

宿泊されたお客様

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fint hotell, med fin beliggenhet, nær O2arena.
Fint hotell med enkel og god frokost. Vi bodde her fordi det var så nærme konsertlokale O2arena, og er veldig fornøyd med beliggenheten. Det ligger i tillegg rett ved siden av et kjekt kjøpesenter. Kort vei til trikken som tok 20-25 min til gamlebyen. Og rundt 25 min bil til flyplassen. Fint rom og god størrelse på badet. Veldig fornøyd.
2023 年 10 月に 5 泊滞在
Matúšからの返信 (投稿日 : 2023 年 10 月 31 日)
Kjære gjest,Tusen takk for din flotte tilbakemelding! Det gleder oss å høre at du hadde et fint opphold hos oss, og at beliggenheten ved O2 Arena og det nærliggende kjøpesenteret falt i smak.Det er flott å vite at du satte pris på frokosten, rommet og badets størrelse. Vi streber alltid etter å tilby en komfortabel og hyggelig opplevelse for våre gjester.Vi ser frem til å ønske deg velkommen tilbake ved en annen anledning. Dersom du har noen spesielle ønsker eller behov, ikke nøl med å ta kontakt.Hjertelig hilsen,

10/10 (非常に良い)

Andre、Troisdorf

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
sehr schönes Hotel, sauber, nettes Personal, Parkgarage, U-Bahn und Straßenbahn fußläufig erreichbar, perfekt
2023 年 10 月に 3 泊滞在
Matúšからの返信 (投稿日 : 2023 年 10 月 13 日)
Liebe/r [Gastname],herzlichen Dank für Ihre wunderbare Bewertung! Es freut uns sehr zu hören, dass Ihnen unser Hotel so gut gefallen hat und Sie mit unserem Service und der Sauberkeit zufrieden waren. Auch die Nähe zur U-Bahn und Straßenbahn freut uns, dass es Ihnen so gut gefallen hat.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und wünschen Ihnen eine schöne Zeit.Mit freundlichen Grüßen,Matúš

8/10 (良い)

Johann

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ok
2023 年 9 月に 2 泊滞在
Matúšからの返信 (投稿日 : 2023 年 9 月 22 日)
Dear Guest,Thank you for taking the time to leave a review. We're glad to hear that you found everything to be satisfactory during your stay. If you have any further comments or suggestions for improvement, please feel free to let us know. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.Best regards,Matúš

10/10 (非常に良い)

David

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel was amazing, all the staff were friendly and helped us with everything. Breakfast was amazing. They have a restaurant part of the hotel which had amazing food. The room was great and the bed was very comfy!!
Matúšからの返信 (投稿日 : 2023 年 9 月 18 日)
Dear guest,Thank you so much for your wonderful feedback! We're thrilled to hear that you had an amazing experience with us. It's fantastic to know that you found our staff to be friendly and helpful, and that you enjoyed our delicious breakfast. We're also pleased that you had a great dining experience at our restaurant. Additionally, we're glad you found the room comfortable and the bed cozy for a restful stay.We can't wait to welcome you back for another fantastic stay!Warm regards,

10/10 (非常に良い)

Nia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 4 泊滞在
Matúšからの返信 (投稿日 : 2023 年 9 月 18 日)
Dear guest,Thank you so much for your wonderful feedback! We're thrilled to hear that you had an amazing experience with us. It's fantastic to know that you found our staff to be friendly and helpful, and that you enjoyed our delicious breakfast. We're also pleased that you had a great dining experience at our restaurant. Additionally, we're glad you found the room comfortable and the bed cozy for a restful stay.We can't wait to welcome you back for another fantastic stay!Warm regards,

10/10 (非常に良い)

Maziyar

2023 年 9 月に 2 泊滞在
Matúšからの返信 (投稿日 : 2023 年 10 月 13 日)
Dear [Guest's Name],Thank you so much for taking the time to share your positive feedback with us! We're thrilled to hear that you had a wonderful stay at our hotel.It's fantastic to know that you found our facilities clean and comfortable. We take great pride in maintaining high standards of cleanliness throughout the property.Our team is dedicated to providing the best possible service, and it's always gratifying to hear when they've made a positive impact on a guest's experience. We'll be sure to pass along your kind words to all our staff members, especially [Staff Member's Name].We're also glad to hear that you found our location convenient. We aim to make getting around as easy as possible for our guests.Once again, thank you for your kind words. We look forward to welcoming you back on your next visit!Warm regards,Matúš

8/10 (良い)

Hanna

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Ihana pikku hotelli
Oli aivan ihana hotelli, ihana huone ja todella hyvät sängyt jopa levitettävä sohva oli todella hyvä nukkua. Aamupala oli hyvä, minimalistinen mutta kaikki tarvittava löytyi ja vatsa täyttyi. Miinuksena voisi mainita että uima-allas ei ollut käytössä. Henkilökunta todella ystävällistä.
2023 年 8 月に 4 泊滞在
Matúšからの返信 (投稿日 : 2023 年 8 月 22 日)
Kiitos palautteestasi! Olemme iloisia kuullessamme, että nautit hotellistamme ja että huoneesi oli miellyttävä sekä sängyt tarjosivat hyvät yöunet – jopa levitettävä sohva oli mukava nukkua. On hienoa, että aamiaispalvelumme vaikka minimalistinen, tarjosi kaiken tarvittavan ja täytti vatsasi.Pahoittelemme, että uima-allas ei ollut käytössä vierailusi aikana. Tiedämme kuinka tärkeää on, että kaikki mukavuudet ovat käytettävissä, ja arvostamme ymmärrystäsi tässä asiassa.Olemme erittäin tyytyväisiä, että henkilökuntamme ystävällisyys teki vierailustasi vielä miellyttävämmän. Toivomme, että tulemme saamaan toisen tilaisuuden toivottaa sinut tervetulleeksi ja että pääset nauttimaan täyden palvelun hotellistamme, mukaan lukien uima-allas. Kiitos vielä kerran ja toivottavasti tapaamme pian uudelleen!

10/10 (非常に良い)

stefania

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ottima struttura pulita organizzata ben tenuta Personale gentile educato attento è disponibile nonostante non conoscevamo la lingua del posto…. Ottima la colazione varia e buona … L’ unica pecca l’aria condizionata nelle camere ancora non presente forse perché non sono abituati al caldo eccezionale del Ferragosto di quest’anno
2023 年 8 月に 4 泊滞在
Matúšからの返信 (投稿日 : 2023 年 8 月 18 日)
Grazie mille per la tua recensione positiva! Siamo felici di sapere che hai apprezzato la nostra struttura pulita e ben organizzata, così come il nostro personale gentile ed educato. Siamo spiacenti per l'assenza dell'aria condizionata nelle camere, capiamo che il caldo eccezionale di quest'anno può aver creato qualche disagio. Apprezziamo la tua comprensione e ti assicuriamo che stiamo prendendo in considerazione i modi per migliorare il comfort dei nostri ospiti in futuro. Siamo contenti che tu abbia gradito la colazione varia e di qualità. Sarà un piacere accoglierti nuovamente nel nostro hotel in futuro, sperando che tu possa avere una permanenza ancora più piacevole. Grazie ancora per la tua recensione e la tua comprensione!

10/10 (非常に良い)

Anette kiel

2023 年 8 月に 1 泊滞在
Matúšからの返信 (投稿日 : 2023 年 8 月 18 日)
Thank you so much for taking the time to share your positive review of your recent stay with us! We are absolutely delighted to hear that you had a wonderful experience at our hotel.

8/10 (良い)

Peter

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
strange smell on the room over the nght, the sleep was not possible..
2023 年 8 月に 1 泊滞在
Matúšからの返信 (投稿日 : 2023 年 8 月 10 日)
We apologize for the inconvenience you experienced during your stay. We take guest feedback seriously, and we're sorry to hear about the strange smell in your room that disrupted your sleep. Please know that this is not the standard we aim for, and we're committed to ensuring that our guests have a comfortable and pleasant stay.We appreciate your feedback as it helps us identify areas for improvement. If you ever decide to stay with us again, please don't hesitate to reach out to our front desk immediately if you encounter any issues. We would be more than happy to address them promptly to make sure you have a much better experience. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better stay in the future.

10/10 (非常に良い)

Michelle

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 7 月に 1 泊滞在
Matúšからの返信 (投稿日 : 2023 年 8 月 10 日)
Dear Guest, Thank you for your recent stay and your detailed review that is surely appreciated by other travellers. We are happy you had a good time with us and hope that we will have an opportunity to welcome you back to Hotel Carol in the near future. Kind regards,

8/10 (良い)

Fredrik

2023 年 7 月に 5 泊滞在
Matúšからの返信 (投稿日 : 2023 年 8 月 10 日)
Dear Guest, Thank you for your recent stay and your detailed review that is surely appreciated by other travellers. We are happy you had a good time with us and hope that we will have an opportunity to welcome you back to Hotel Carol in the near future. Kind regards,

10/10 (非常に良い)

Lucas

2023 年 6 月に 5 泊滞在
Matúšからの返信 (投稿日 : 2023 年 8 月 10 日)
Dear Guest, Thank you for your recent stay and your detailed review that is surely appreciated by other travellers. We are happy you had a good time with us and hope that we will have an opportunity to welcome you back to Hotel Carol in the near future. Kind regards,

10/10 (非常に良い)

Jana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Enjoyable stay!
We enjoyed our stay! From the reception staff greeting at our arrival to making me tea while waiting in the lobby, and to a wonderful dinner at the Hummus Bar, we had a great time. Room was comfortable and clean, felt like recently remodeled.
2023 年 5 月に 1 泊滞在
Matúšからの返信 (投稿日 : 2023 年 5 月 30 日)
Dear Jana,Thank you for your kind review! We're thrilled to hear that you enjoyed your stay with us. Our team takes pride in providing exceptional service, and we're glad to hear that the reception staff made you feel welcome from the moment you arrived. It's always our goal to ensure that our guests have a comfortable and enjoyable experience.We're delighted that you had a chance to try out our Hummus Bar and that you had a wonderful dinner there. Our culinary team works hard to create delicious and memorable dining experiences, so it's fantastic to know that you had a great time.Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future for another great experience.Kind regards,Matúš

8/10 (良い)

Hrachya

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a pleasant stay. The hotel room was nice and clean. The metro station was very close so it was easy to quickly get to the city center. The breakfast was sufficient, nothing special. The only thing that bothered us was the bad wifi connection which we did not use once during our stay.
2023 年 5 月に 4 泊滞在
Matúšからの返信 (投稿日 : 2023 年 5 月 25 日)
Dear Hrachya,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a pleasant stay at our hotel and found the room to be nice and clean. It's great to know that our proximity to the metro station made it convenient for you to access the city center quickly.We appreciate your comments regarding the breakfast. While we strive to provide a satisfactory dining experience for all our guests, we understand that it may not have exceeded your expectations. We will take your feedback into consideration as we continuously work towards improving our offerings.We apologize for the inconvenience caused by the poor Wi-Fi connection during your stay. Reliable internet access is essential in today's connected world, and we understand how frustrating it can be when it doesn't meet expectations. We have noted your concerns and will work on addressing this issue to ensure a seamless online experience for our guests in the future.Thank you once again for choosing our hotel, and we hope to have the opportunity to welcome you back in the future. If there's anything else we can assist you with, please feel free to reach out to our front desk.Warm regards,Matúš

10/10 (非常に良い)

ronald

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
etwas außerhalb aber Klasse Hotel für Städtereisen, gute U-Bahnanbindung. Sehr nettes Rezeptionspersonal, saubere einladende Zimmer. Frühstück auch absolut ausreichend. Gern wieder
2023 年 4 月に 1 泊滞在
Matúšからの返信 (投稿日 : 2023 年 5 月 11 日)
Dear Guest,Thank you for taking the time to share your positive experience at our hotel. We greatly appreciate your kind review and are thrilled to hear that you had a great city break with us.We understand that our location may be considered a bit out of the way, but we're glad that the subway connections worked well for you. We aim to provide convenient transportation options for our guests to explore the city easily.It's delightful to know that you found our reception staff to be very nice. We pride ourselves on delivering exceptional customer service, and your kind words will surely motivate our team. We'll make sure to pass along your compliments to them.Maintaining a clean and inviting environment is a top priority for us, so we're pleased that you found our rooms up to your expectations. We believe that a comfortable stay is crucial for our guests, and your satisfaction is our reward.Additionally, we're glad to hear that you found our breakfast offering to be absolutely sufficient. We strive to provide a variety of delicious options to start the day off right, and we're pleased it met your needs.Thank you for choosing our hotel, and we sincerely appreciate your willingness to stay with us again. We look forward to welcoming you back whenever your travels bring you to our city. If there's anything else we can assist you with, please don't hesitate to reach out.Best regards,Matúš

8/10 (良い)

michiel

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Prima hotel snelle verbinding met stad
2023 年 4 月に 3 泊滞在
Matúšからの返信 (投稿日 : 2023 年 4 月 24 日)
Dear Michiel, It is a pleasure reading your review which is surely appreciated by other travellers. We are glad you had a good time with us but also feel sorry for the fact that you got fined in the metro. Thank you for the tip to inform guests about the coins. We hope to have another opportunity welcoming you back to Hotel Carol in the near future. Kind regards,Matúš

8/10 (良い)

Nina

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 4 月に 3 泊滞在
Matúšからの返信 (投稿日 : 2023 年 5 月 11 日)
Dear Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We value your opinion and appreciate your neutral review.We strive to provide a memorable experience for all our guests, and we regret if we fell short of your expectations in any way. If there are any specific areas where you feel we could improve, we would be grateful for your insights. Your feedback helps us identify areas for growth and make necessary adjustments to enhance the overall guest experience.We would love to hear more about your stay and understand any concerns you may have had. Our goal is to ensure that every guest feels comfortable and satisfied during their time with us. Please feel free to reach out to our management team directly, and we will be more than happy to address any issues or concerns you may have.Thank you once again for choosing our hotel, and we hope to have the opportunity to welcome you back in the future, providing you with an exceptional stay that exceeds your expectations.Warm regards,Matúš

10/10 (非常に良い)

Shiret

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 2 泊滞在
Matúšからの返信 (投稿日 : 2023 年 4 月 24 日)
Dear Shiret, Thank you for your recent stay and your detailed review that is surely appreciated by other travellers. We are happy you had a good time with us and hope that we will have an opportunity to welcome you back to Hotel Carol in the near future. Kind regards,Matúš

8/10 (良い)

Marco、Desio

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 4 月に 1 泊滞在
Matúšからの返信 (投稿日 : 2023 年 4 月 6 日)
Dear Guest, I would like to thank you for your recent stay and for the opportunity to accomodate you at Hotel Carol. Your review will surely be appreciated by other travellers. We are looking forward to your next visit in the near future. Kind regards,

6/10 (普通)

Nikki

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The hotel is in a lovely quiet residential area away from the business of tourists. It has a Tesco extra near and a good few restaurants serving local cuisine around it. The reception and lower level of the hotel is beautiful, very stylish and welcoming. However, we found the rooms to be very basic, very clean but very basic and quite compact. Also the bed has a very hard mattress and only came with 1 pillow each (although we did request extra which were provided). The bathroom again is very clean but very small and only provides one bottle of all in one 'hand, hair and body wash'. Staff were very friendly. I wouldn't stay here again due to the uncomfortable bed.
2023 年 3 月に 2 泊滞在
Matúšからの返信 (投稿日 : 2023 年 4 月 5 日)
Dear Guest, I would like to thank you for your recent stay and for the opportunity to accomodate you at Hotel Carol. Your review will surely be appreciated by other travellers. We are looking forward to your next visit in the near future. Kind regards,Matúš

6/10 (普通)

Milan

出張
2023 年 3 月に 1 泊滞在
Matúšからの返信 (投稿日 : 2023 年 4 月 5 日)
Dear Guest, I would like to thank you for your recent stay and for the opportunity to accomodate you at Hotel Carol. Your review will surely be appreciated by other travellers. We are looking forward to your next visit in the near future. Kind regards,Matúš

10/10 (非常に良い)

Leos

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 3 月に 1 泊滞在
Matúšからの返信 (投稿日 : 2023 年 3 月 29 日)
Dear Guest, I would like to thank you for your recent stay and for the opportunity to accomodate you at Hotel Carol. Your review will surely be appreciated by other travellers. We are looking forward to your next visit in the near future. Kind regards,

8/10 (良い)

FLORENT

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bien placé pour visiter la ville ( 20 minutes de métro du centre )-
2023 年 3 月に 2 泊滞在
Matúšからの返信 (投稿日 : 2023 年 3 月 29 日)
Dear Guest, I would like to thank you for your recent stay and for the opportunity to accomodate you at Hotel Carol. Your review will surely be appreciated by other travellers. We are looking forward to your next visit in the near future. Kind regards,

8/10 (良い)

Milan

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 2 月に 1 泊滞在
Matúšからの返信 (投稿日 : 2023 年 3 月 29 日)
Dear Guest, I would like to thank you for your recent stay and for the opportunity to accomodate you at Hotel Carol. Your review will surely be appreciated by other travellers. We are looking forward to your next visit in the near future. Kind regards,

8/10 (良い)

Pavel

2023 年 2 月に 1 泊滞在
Matúšからの返信 (投稿日 : 2023 年 3 月 29 日)
Dear Guest, I would like to thank you for your recent stay and for the opportunity to accomodate you at Hotel Carol. Your review will surely be appreciated by other travellers. We are looking forward to your next visit in the near future. Kind regards,

10/10 (非常に良い)

Marcela

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 1 月に 1 泊滞在
Matúšからの返信 (投稿日 : 2023 年 3 月 29 日)
Dear Guest, I would like to thank you for your recent stay and for the opportunity to accomodate you at Hotel Carol. Your review will surely be appreciated by other travellers. We are looking forward to your next visit in the near future. Kind regards,

2/10 (非常に不満)

Mahar Arslan

2022 年 11 月に 1 泊滞在

10/10 (非常に良い)

Viliam

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay
Stay was very nice, it was our second visit. Hotel is close to O2 arena where we visited program during weekend. Also it is close to metro station. Room was nice and lot of space. It was nice we were allowed to leave our car in garage after check out. Thank you.
2022 年 11 月に 2 泊滞在

8/10 (良い)

Peter、Thunder Bay

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 10 月に 5 泊滞在

10/10 (非常に良い)

AmyJune

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 9 月に 5 泊滞在