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グランドホテル・プラハ・タワーズの口コミ

5 out of 5
グランドホテル・プラハ・タワーズ
Kongresova 1, Prague

口コミ

8.4

とても良い

評価 10 - 1000 件の口コミ中 503 件が非常に良い" "
評価 8 - 1000 件の口コミ中 289 件が良い" "
評価 6 - 1000 件の口コミ中 124 件が普通" "
評価 4 - 1000 件の口コミ中 54 件が不満" "
評価 2 - 1000 件の口コミ中 30 件が非常に不満" "

9.0/10

清潔度

8.6/10

スタッフとサービス

8.4/10

設備とサービス

8.4/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

10/10 (非常に良い)

MASAMI

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
とても、便利で素晴らしい、ホテルでした。
2024 年 2 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 16 日)
Dear Masami,I am delighted to learn that you had a wonderful stay at Corinthia Prague.Thank you very much for sharing your positive feedback.I look forward to welcoming you again soon.Kind regards,Adrian Attard,General Manager

10/10 (非常に良い)

TAKESHI

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
このホテル近くのCongress Centreで会議があったので、このホテルに宿泊することにしました。駅から近く、市の中心部へも移動が簡単です。ホテルの滞在は快適で、朝食のbuffetも中身が豊富で、毎朝おいしい朝食が楽しめました。
2023 年 8 月に 5 泊滞在
GMからの返信 (投稿日 : 2023 年 8 月 15 日)
Dear Takeshi,Thank you very much for your wonderful review. I am happy to learn that you enjoyed the delicious breakfast, convenient hotel location and had a comfortable stay with us.I am looking forward to welcoming you back at Corinthia Prague soon.Kind regards,Adrian Attard,General Manager

10/10 (非常に良い)

Genko

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 5 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

出張
レストランのサービスが悪い
2020 年 1 月に 3 泊滞在
GMからの返信 (投稿日 : 2020 年 1 月 29 日)
Dear Guest, Thank you for your feedback. I am sorry to learn you experienced some inconvenience in the restaurant and I do apologize. Your comment has been shared with our Food and Beverage Manager. I hope to have another opportunity of welcoming you back at Corinthia Prague to prove our standards and make your stay enjoyable. Kind regards, Mark Agnew, General Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
2019 年 10 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
good location, kind staffs
2019 年 10 月に 2 泊滞在
GMからの返信 (投稿日 : 2019 年 10 月 14 日)
Dear Guest, Thank you so much for your your nice review. I am happy to read you enjoyed the kind service of our team and the convenient hotel location. I look forward to welcoming you back. Kind regards, Mark Agnew, General Manager

4/10 (不満)

宿泊されたお客様

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
あまりおすすめできない
ホテルは地下鉄駅から近く，非常に便利です．しかしながら，コンビニやスーパー等が近くになく買い物は非常に不便です．また，トラムに乗るには20分近く歩かないといけないため，不便です．部屋の清掃は，シャンプーやコンディショナーの補充は1日目しかない，初日に用意していただいたウェルカム・デザートで使った皿やナイフを下げてくれないなど不満はありました．朝食は素晴らしい内容です．
2019 年 7 月に 5 泊滞在
GMからの返信 (投稿日 : 2019 年 7 月 18 日)
Dear Guest, Thank you for your feedback. I am sorry to learn we have not met your expectations in all aspect and I do apologize for the inconvenience you experienced. I hope to have another opportunity of welcoming you back to prove our standards and make your stay memorable. Kind regards, Eric Pere, General Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
駅前で大変便利
駅前の立地で、更に、会議場が目の前だったので、ビジネス上は大変便利でした。 コンビニ無いなぁと思ったら、裏側に小さな商店があって、そこで済ますことができたし、ちょっと歩くと美味しくて安いレストランもあって、最高でした。
2019 年 7 月に 5 泊滞在
GMからの返信 (投稿日 : 2019 年 7 月 12 日)
Dear Guest, Thank you for taking the time to give us your feedback. I am pleased you enjoyed your stay at the Corinthia Prague and I hope to welcome you back soon. Kind regards, Eric Pere, General Manager

10/10 (非常に良い)

宿泊されたお客様

2019 年 7 月に 3 泊滞在

6/10 (普通)

宿泊されたお客様

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ホテルは良いが、最寄駅からのアクセスが最悪。全くバリアフリーを考慮していない。旅行者はスーツケースを持っていることを知らないのではないか？
2019 年 6 月に 2 泊滞在
GMからの返信 (投稿日 : 2019 年 6 月 20 日)
Dear Guest, Thank you for your feedback. I am pleased that you liked the hotel. With regards to the metro station it is not a hotel property and unfortunately there is nothing we can do about it. Thank you for understanding. Kind regards, Eric Pere, General Manager

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 5 月に 4 泊滞在

8/10 (良い)

KOJI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 5 月に 4 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2019 年 5 月に 2 泊滞在

8/10 (良い)

静岡、浜松

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
地下鉄の駅とほぼ直結している。 一日乗車券も、ホテルチェックインカウンターで購入可能なのでとても便利。
2019 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2019 年 5 月 18 日)
Dear Guest, Thank you for choosing Corinthia Prague and thank you for the feedback. I am pleased to read that you enjoyed your stay and liked the convenient hotel location. I look forward to having you back. Kind regards Eric Pere, General Manager

10/10 (非常に良い)

Gonzalo、Bonita Springs

良かった点 : 設備とサービス
Very close to train station, safe area to walk around
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Edwin Gert-Jan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel op een goede locatie, tegen metrostation aan. Prima kamer met alles wat nodig is. Mooi uitzicht, uitstekend ontbijt. Op voorhand bekend dat wellness tegen betaling was. Prijs/ kwaliteit voor dit deel is twijfelachtig. Maar was bekend, dus niet aan het hotel
2024 年 4 月に 4 泊滞在

8/10 (良い)

Ornela

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Alejandra

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very helpful and friendly staff
2024 年 3 月に 2 泊滞在

6/10 (普通)

Caylib、Calgary

良かった点 : スタッフとサービス、設備とサービス
Older hotel that has strong odor like a former smoking hotel. Older and worn out everywhere, bathrooms, carpets, lounge. Good buffet breakfast and gym/spa. Right next to metro station for easy transportation. Right next to conference centre. Doorman was excellent and full of information, rest of staff mediocre. Restaurant is not worth going to, check out other areas to eat.
2024 年 3 月に 7 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
샤워기 사용법을 빼고는 아주 만족했습니다.
2024 年 2 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Guest,Thank you for your feedback. I am delighted to read that you had an overall pleasant stay at Corinthia Prague and I look forward to welcoming you again soon.Kind regards,Adrian Attard,General Manager

10/10 (非常に良い)

M

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The temperature in the room as quite hot, as the air condition wasn’t working properly but apart from that everything was great.
2024 年 2 月に 4 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 16 日)
Dear John,Thank you for sharing your great review. I am delighted to read that you had a pleasant stay at Corinthia Prague.However, I apologize for the inconvenience with the room temperature.We are looking forward to welcoming you again soon.Kind regards,Adrian Attard,General Manager

2/10 (非常に不満)

宿泊されたお客様

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Scammer
we order with free breakfast and get charged for it anyway. The boss is an arrogant old man who doesn't understand anything. If you want to be cheated, you have come to the right place. the hotel does not live up to their service or to earn the 5 star.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

M

2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Salman

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic. Staff and service is great.
2024 年 2 月に 4 泊滞在

10/10 (非常に良い)

Enrique

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Estuvo bien la estancia y nos fue fácil el acceso
GMからの返信 (投稿日 : 2024 年 2 月 16 日)
Dear Enrique,Thank you for taking the time to share your wonderful review. I am delighted to read that you enjoyed your stay at Corinthia Prague and I am looking forward to welcoming you again soon.Kind regards,Adrian Attard,General Manager

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備
2024 年 1 月に 4 泊滞在

10/10 (非常に良い)

donna

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Delicious food and comfortable accommodation. The whole staff was dedicated to the service of the guest-inspiring to witness and be a part of.
2024 年 1 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Donna,Thank you for taking the time to share your fantastic review. I am very happy to learn that you enjoyed the kind and professional service of our team. I am also glad that you liked the delicious food and had an overall pleasant and comfortable stay at Corinthia Prague.I am looking forward to welcoming you again soon.Kind regards,Adrian Attard,General Manager

10/10 (非常に良い)

Pamela

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
2024 年 1 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 23 日)
Dear Pamela,Thank you for your feedback.I am very happy to read that you had an overall great stay at Corinthia Prague.I am looking forward to welcoming you back.Kind regards,Adrian Attard,General Manager

10/10 (非常に良い)

Israel、Albany

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were courteous and responsive, the property is clean, and the room was clean. Bathroom blinds may be needed to reduce water splashing during showers.
GMからの返信 (投稿日 : 2024 年 1 月 17 日)
Dear Guest,Thank you very much for your lovely review. I am very happy to learn that you enjoyed the kind and professional service of our team. It is also a pleasure to read that you liked the hotel cleanliness.I am happy that you had an overall pleasant stay at Corinthia Prague and I hope to welcome you back soon.Kind regards,Adrian Attard,General Manager

10/10 (非常に良い)

Carmen

2024 年 1 月に 3 泊滞在

8/10 (良い)

elisabetta

良かった点 : 清潔度、客室の快適度
Hotel con buon rapporto qualità/prezzo
Molto comoda la vicinanza con la metropolitana, in 5 minuti ti porta in pieno centro. Piacevole la spa al 25° piano. L'hotel non è certo di recente costruzione, ma è complessivamente ben tenuto e fornisce quello che ti aspetti.
2023 年 12 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Elisabetta,Thank you for choosing Corinthia Prague. I am very happy to read that you enjoyed the relaxation at Apollo Day Spa as well as the convenient hotel location and had an overall pleasant stay with us.Thank you so much for sharing your nice feedback. I hope to welcome you again soon.Kind regards,Adrian Attard,General Manager

10/10 (非常に良い)

Zuzana

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff.
2023 年 12 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 3 日)
Dear Zuzana,Thank you for your fantastic feedback. I am very happy to read that the team made you feel welcome and looked after and you had an overall pleasant stay at Corinthia Prague.We hope to welcome you again soon.Kind regards,Adrian Attard,General Manager

2/10 (非常に不満)

karim

良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
As a 5 stars hotel the facilities were not included with the room and did not show up on the reservation page. We were charged extra to acsses the pool and the gym. And if you pay you will have only few hours and you should leave.
2023 年 12 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 3 日)
Dear Karim,Thank you for taking the time to share your feedback. I appreciate your comment. With regard to the spa please note that free use of Apollo Day Spa depends on the room category you book. All the Executive rooms and Suites have the spa already included in the room rate. All the rates are described on the website, however, should you have any questions we would be happy to assist.Kind regards,Adrian Attard,General Manager

10/10 (非常に良い)

Cor

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I lije the swimminf pool with sauna and fitness possibilities.
2023 年 12 月に 3 泊滞在
GMからの返信 (投稿日 : 2023 年 12 月 28 日)
Dear Cor,Good afternoon and thank you very much for taking the time to share your feedback. I am happy to read that you enjoyed the Apollo Day Spa and had an overall pleasant stay with us.I look forward to welcoming you again at Corinthia Prague soon.Kind regards,Adrian Attard,General Manager

10/10 (非常に良い)

Lorraine

2023 年 12 月に 3 泊滞在

8/10 (良い)

Frank

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 7 泊滞在

2/10 (非常に不満)

HONGKI

2023 年 11 月に 2 泊滞在

6/10 (普通)

Gail

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Not what we expected from a Corinthia hotel!
The hotel is beautiful, but we were very disappointed with the service. We had to call the front desk and/or housekeeping five out of seven nights we stayed as items were missing from our room such as wash clothes, body wash, coffee, creamer, etc. There were times when we had to call a couple of times to get anyone to pick up the phone. One night I gave up and walked down to the desk to request our missing items. One day our rooms was not cleaned until after 3:30pm... about the time we came back to rest up before dinner and we ended up in the lobby for 45 minutes while it was cleaned. The breakfast was great, but the service was lacking there too. A couple of mornings my husband gave up on getting coffee and went and served himself, while the waiters just stood and watched him. Plates were left on the table well past the time they should be removed. Staff did not appear to be well trained. The hotel is close to a subway, which is a plus. It is used for large bus tours, so on the weekends the breakfast room was really busy and tables were often not cleaned off for incoming guests to use. Overall we expected more from a Corinthia hotel than what we got. We've stayed in others (Porto) and found them to be well run. This one seems to have people who are not trained well. I would choose to stay somewhere else when in Prague next time.
2023 年 12 月に 6 泊滞在
GMからの返信 (投稿日 : 2023 年 12 月 22 日)
Dear Gail,Thank you for choosing Corinthia Prague and giving us your detailed feedback. I really appreciate all your comments. I regret to learn your stay did not reach your expectations in all aspects and I do apologize for inconvenience you experienced. All your comments have been shared with our Housekeeping Manager and F&B Manager and corrective steps will be taken.I hope to have the opportunity to restore your faith in Corinthia Prague and to welcome you back in the future to demonstrate the standards of service Corinthia is known for.Kind regards,Adrian Attard,General Manager

6/10 (普通)

Ilie

2023 年 12 月に 3 泊滞在

6/10 (普通)

Thomas

良かった点 : 清潔度、スタッフとサービス
Das Hotel ist etwas in die Jahre gekommen was die Zimmer angeht. Es ist zwar alles sauber, aber etwas veraltet. Der Ausblick aus unserem Zimmer im 21. Stock entschädigt aber. Das Frühstück ist sehr gut, viel Auswahl, allerdings ist die Geräuschkulisse enorm.
2023 年 12 月に 3 泊滞在
GMからの返信 (投稿日 : 2023 年 12 月 22 日)
Dear Thomas,Thank you for taking the time to share your feedback. I really appreciate all your comments as they help us to improve our services and guests' satisfaction.I hope to have another opportunity to welcome you at Corinthia Prague and make your stay memorable.Kind regards,Adrian Attard,General Manager

6/10 (普通)

Filipe

出張
良かった点 : 客室の快適度
Great but lost the stars
Not first time in the hotel, but this time the hotel was quite full and service and cleaning took longer than is expected for a hotel of 5 stars.
2023 年 11 月に 3 泊滞在
Adrian Attardからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Filipe,Thank you very much for taking the time to give us a feedback. We appreciate your comments, as they're helping us to improve our services and guests satisfaction.We apologize for any delays you encountered with our services and cleaning during your stay. Your comments are valuable, and we will review our processes to ensure a more efficient and prompt experience for our guests, even during peak times.We appreciate your understanding and hope to have the opportunity of welcoming you back to Corinthia Prague and making your stay perfect.Kind regards,

10/10 (非常に良い)

Nigel

2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

Daniel

2023 年 11 月に 3 泊滞在

10/10 (非常に良い)

Nina

2023 年 11 月に 3 泊滞在

2/10 (非常に不満)

Gary

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A really disappointing experience! We choose the Corinthia Prague as we has previously stayed at their sister hotel in London. We were expecting a luxury stay but what we got was anything but! Our room was outdated and the windows were filthy. The decor is old and mostly discoloured from what looks like cigarette yellow markings. This shows how long it must be since the hotel was last renovated. On our first night the bathroom sink leaked and flooded the bathroom. When raised the response was slow and after multiple trips to reception we were informed that we needed to move rooms. We moved (with no help from the concierge) and we’re shocked to see we’d been DOWNGRADED to a twin room that was even more outdated. After another trip to reception we agreed to stay in the twin room for the night and change rooms the next day. The next room was probably even worse. Filthy windows, peeling wallpaper and 1920s bathroom suite. This is NOT a luxury hotel. The spa area is quite small and very basic. We stayed in 3 different rooms on 3 different floors and none were of 3 star standard, never mind 5 star. An extremely frustrating and disappointing stay that would make me avoid Corinthia hotels in future.
2023 年 11 月に 1 泊滞在
Adrian Attardからの返信 (投稿日 : 2023 年 11 月 24 日)
Dear Gary,We sincerely apologize for the disappointment and inconvenience you experienced during your stay at Corinthia Prague. Your feedback is crucial to us, and we appreciate you taking the time to share your concerns.It's disheartening to learn that your expectations were not met, and we regret the issues with the room condition and the slow response to the bathroom incident. This falls short of the high standards we aim to uphold.Please be assured that we take your comments seriously, and have already addressed these matters with our team to prevent such occurrences in the future. Your experience does not reflect the level of service we strive to provide, and we apologize for the frustration it caused.We understand the importance of a comfortable and enjoyable stay, and we are genuinely sorry that we did not meet your expectations. We appreciate your candid feedback, and we hope to have an opportunity to regain your trust in the future.Kind regards,Adrian AttardGeneral Manager

10/10 (非常に良い)

George、Battle creek

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
5 star hotel with excellent services and staff
2023 年 11 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 11 月 9 日)
Dear George,It is a pleasure to learn that you had an excellent stay at Corinthia Prague. I am happy that you enjoyed the warm hospitality of our team and I look forward to welcoming you again at Corinthia Prague soon.Kind regards,Adrian Attard,General Manager

8/10 (良い)

sena

2023 年 10 月に 3 泊滞在

10/10 (非常に良い)

Zuzana

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在