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オーガスティン ラグジュアリー コレクション ホテル プラーグの口コミ

5 out of 5
オーガスティン ラグジュアリー コレクション ホテル プラーグ
Letenska 12/33, Prague

口コミ

9.6

最高に素晴らしい

評価 10 - 145 件の口コミ中 126 件が非常に良い" "
評価 8 - 145 件の口コミ中 13 件が良い" "
評価 6 - 145 件の口コミ中 3 件が普通" "
評価 4 - 145 件の口コミ中 2 件が不満" "
評価 2 - 145 件の口コミ中 1 件が非常に不満" "

10/10

清潔度

9.8/10

スタッフとサービス

9.4/10

設備とサービス

9.8/10

施設のコンディションと設備

9.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Racheal

2024 年 1 月に 6 泊滞在
Julie Hlavacova - Quality Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Racheal,thank you so much for your rating, we are very happy to read that you were satisfied and had a pleasant stay with us. We cannot wait to welcome you back! Sincerely,

10/10 (非常に良い)

Lindsay

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff are 10 Star, It’s a exceptional hotel with Warm and Friendly Staff who make you feel like family. Breakfast, food , Conceirge and room all to a exceptional standard.
2024 年 1 月に 6 泊滞在
Julie Hlavacova - Quality Managerからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Lindsay, thank you very much for finding the time to leave us a feedback and rating. We are happy to hear that our staff made you feel like a family and that even the other aspects of your stay were up to your liking. I will be most definitely sharing your kind words with the rest of our team. Thank you again - and if you ever plan to visit Prague again, we will be welcoming you with open arms! On behalf of the Management team Julie Hlavacova - Quality Manager

10/10 (非常に良い)

Younghoon

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 3 泊滞在
Julie Hlavacova - Quality Managerからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Younghoon, we are delighted to hear you had a wonderful stay with us. We are looking forward to welcoming you back in the future!

10/10 (非常に良い)

salvador

2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

Kim

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful property ! Staff was over the top amazing and rooms lovely. Would stay here everytime!
2023 年 9 月に 3 泊滞在
Julie Hlavacova - Quality Managerからの返信 (投稿日 : 2023 年 10 月 2 日)
Dear Kim, thank you so much for a wonderful comment regarding our property and staff. Be assured that I will personally share your feedback with them. We will be always happy to welcome you back!

8/10 (良い)

KIRAN

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quaint, quiet, elegant. Very polite, attentive staff.
2023 年 8 月に 2 泊滞在

10/10 (非常に良い)

Brooke

2023 年 5 月に 1 泊滞在

10/10 (非常に良い)

Rajiv

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Augustine was a terrific place to stay in Prague. The room was great (and spacious). The staff (especially the morning restaurant crew) was very nice. The hotel itself felt nice - not too big and a nice oasis. The location was a huge plus - access to all of Mala Strana was fantastic, and yet getting across the bridge(s) to Old Town was very easy.
2023 年 3 月に 5 泊滞在
Lucasからの返信 (投稿日 : 2023 年 4 月 12 日)
Dear Rajiv, Warmly greetings from Augustine, a Luxury Collection Hotel, Prague. Thank you very much for your stay in our beautiful property and for finding time and share your experience.We are honored to hear that you have enjoyed the breakfast at Augustine Restaurant.Our chef and his team pay attention to choose fresh ingredients from local small farmers as the quality and sustainability is very important for us.Dear Rajiv, Thank you very much once again for your feedback. We will be looking forward to create a memorable experience at Augustine with direct connection to the 13th century St. Thomas’s Church and Augustinian Monastery. Have a lovely day! Kindest Regards from Prague!

10/10 (非常に良い)

Hilary

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property was beautiful and the rooms were elegant and well appointed. The heated bathroom tile floor was a plus for our January stay. Staff were very pleasant and helpful.

10/10 (非常に良い)

Jessica、Cupertino

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our dinner was superb. Fresh ingredients, cooked to perfection and beautifully presented.
2022 年 10 月に 3 泊滞在
Gabriela Ditetovaからの返信 (投稿日 : 2022 年 10 月 25 日)
Dear Jessica, Greetings from Augustine, a Luxury Collection Hotel, Prague. Thank you very much for finding time and share your experience. We are honored to hear that you have enjoyed the dinner at Augustine Restaurant. Our chef and his team pay attention to choose fresh ingredients from local small farmers as the quality and sustainability is very important for us. Thank you very much once again for your feedback. Looking forward to see you soon. Warm regards,Gabriela DitetovaGeneral Manager

10/10 (非常に良い)

Robert

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel staff went above and beyond in greeting us upon arrival. We were offered a welcome drink and we were greeted not only by the reception desk staff, but also the hotel manager an concierge. The hotel is built inside a former monestary and maintains some of the original architectural elements. Our room was quite large as wall the beautiful marble bathroom. Overall, a very comfortable stay.
2022 年 10 月に 4 泊滞在
Gabriela Ditetovaからの返信 (投稿日 : 2022 年 10 月 25 日)
Dear Robert, Greetings from Augustine, a Luxury Collection Hotel, Prague. Thank you very much for sharing with others such a nice feedback. It was our pleasure to meet you at our property. The rich history is all around, and we are honored to share it with our guests. Looking forward to your next stay with us. Wish you all the best. Warm regards, Gabriela DitetovaGeneral Manager

10/10 (非常に良い)

G Edward

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was most comfortable, the staff was extremely helpful and courteous, and the location was convenient.
2022 年 8 月に 3 泊滞在
Gabriela Ditetovaからの返信 (投稿日 : 2022 年 9 月 22 日)
Dear Edward, thank you very much for such a nice review. We are honored that you have chosen our hotel. It warms our hearts that we could help you to enjoy your entire stay to the fullest. Looking forward to your next visit. Have a nice day. Warm regards,Gabriela Ditetova General Manager

10/10 (非常に良い)

Lucia

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It is a great luxurious hotel property. We like it’s style and it’s quality. It is not your contemporary type but solid excellence. The staffs are very well trained, professional, courteous and helpful. This culture goes from front desk, to restaurant, bell, concierge and housekeeping, love it love it. We shall be back at no time
2022 年 7 月に 5 泊滞在

6/10 (普通)

Roberto Mario

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Jantar no bar e o restaurante não ter aberto sem nenhum motivo (não houve explicação)
2022 年 5 月に 2 泊滞在

10/10 (非常に良い)

Carol

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property itself is historic and charming but it was the service provided by all of the staff that set this property apart.
2022 年 5 月に 1 泊滞在

10/10 (非常に良い)

Igor

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic hotel set in an old monastery.
2022 年 4 月に 3 泊滞在

10/10 (非常に良い)

Michael、london

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
great hotel
2022 年 4 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The place was great - close to everything and had a fabulous breakfast. The staff were also very helpful and we really enjoyed our stay.
2022 年 3 月に 3 泊滞在
Augustine Team からの返信 (投稿日 : 2022 年 3 月 31 日)
Thank you for your warm words, looking forward to welcome you again

10/10 (非常に良い)

Andrew

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The Augustine is hands-down one of the loveliest hotels I’ve experienced. Ever. The former-monastery property and the rooms are gorgeous. The staff is incredibly warm and professional. And the food and the bar are top-notch. And it’s right near all the action of Old Town but secluded from the craziness. Absolutely a 5-star experience.
2022 年 3 月に 3 泊滞在

10/10 (非常に良い)

Christopher、Cardiff

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Truly exceptional property, amazing staff, luxury throughout
2022 年 2 月に 2 泊滞在
Augustine Reservationsからの返信 (投稿日 : 2022 年 3 月 1 日)
Dear Christopher, thank you for your feed back. We are glad that you have enjoyed your stay and will be glad to welcome you again Yours truly

10/10 (非常に良い)

Andrew

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great spot
Great spot, some of the services are not back due to COVID but generally a great place
2021 年 11 月に 3 泊滞在
Augustine Reservationsからの返信 (投稿日 : 2022 年 1 月 31 日)
Dear Andrew, Thank you for review. We will be glad to host you again Best regards

10/10 (非常に良い)

Lauren

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful Augustinian Monastery in a great location in Prague. Staff was wonderful!
2021 年 11 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastiskt läge och service!
2021 年 9 月に 3 泊滞在

10/10 (非常に良い)

Hercel Harounian

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful staff, which is unlikely for Prague. Great breakfast. Easy walk to Old Town.
2021 年 9 月に 4 泊滞在

10/10 (非常に良い)

wioletta

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 9 月に 2 泊滞在

10/10 (非常に良い)

Alycia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A gem of a hotel - highly recommend
This hotel is amazing! The grounds and rooms are beautiful and the staff is wonderful. We were upgraded to a deluxe room because of my Marriott Bonvoy account and couldn’t have been happier. The room and bathroom was huge, with a lovely view of the courtyard. The room had a king bed and desk and chaise lounge. Even with all the furniture it felt spacious. And the bathroom had double sinks, a soaking tub, rainfall shower and bidet. We received breakfast for free because of the hotels.com package and it was excellent. All of the staff were gracious and accommodating. I had mentioned it was my birthday and they had a delicious chocolate cake waiting for me in the room. In terms of location, it’s situated on the castle side and close to everything. It is right near the tram tracks so need to be a little careful when walking around. However, when you’re in the hotel you’d have no idea you were on the tram line. It is one of the quietest hotels I’ve ever stayed at. I would highly recommend staying here and will definitely be doing just that on my next trip to Prague. Rarely do you come across a place like this, that has no fault. It is a true 5 star experience.
2021 年 9 月に 4 泊滞在

10/10 (非常に良い)

Gordon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Augustine Prague - a real gem
Augustine is a wonderful luxury hotel very close to St Charles Bridge. The staff are all wanting to assist, the meals are great and the room was very comfortable.
2021 年 8 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Super Service, tolle Lage, super Ambiente. Rundum super
2020 年 2 月に 2 泊滞在

2/10 (非常に不満)

宿泊されたお客様

家族旅行
気になった点 : スタッフとサービス
The reservation staff is very rude and unreasonable. The communication comes nothing close to a luxury hotel standard and disregard the fact that this is hospitality business. She was neither helpful nor willing to help. In the end, she even stated the she was instructed by the Head of Revenue to behave as such and suggested we should contact him instead.
2020 年 1 月に 2 泊滞在
Lucie Bergerovaからの返信 (投稿日 : 2020 年 1 月 13 日)
Dear Guest, Thank you for taking the time to share your feedback. It is our goal to exceed your expectations in every way possible and I would like to apologize that your experience was not up to the standard. As a Luxury Collection hotel, we pride ourselves in providing a great experience to all of our guests and that was clearly not the case for you. If your future travel plans bring you to the Prague, I would hope you would give us another opportunity to exceed your expectations. If we can be of any further assistance, please feel free to reach out to us. Kind Regards Lucie Bergerova PR Manager

10/10 (非常に良い)

Hala

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Amazing
The hotel was amazing loved every bet of it .yet one staff at the reception was not helpful not pleasant her name was jiji.
2020 年 1 月に 3 泊滞在

10/10 (非常に良い)

Jan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nästan perfekt!
Mycket snyggt, trevligt och välbeläget hotell med trevlig och förekommande personal. Vår enda invändning rör hotellets spa. Spa-receptionen visste inte om/när de hade tider och levererade besked som inte stämde med givna förutsättningarna. Det kändes rätt valhänt och det verkade tydligt att man var beroende av utomstående terapeuter som man inte hade kontroll över. Enda invändningen mot ett annars utomordentligt hotell.
2019 年 12 月に 4 泊滞在

10/10 (非常に良い)

Christine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 12 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Es war alles mehr als perfekt. Wir werden wieder in diesem Hotel gehen
2019 年 12 月に 3 泊滞在

10/10 (非常に良い)

Dr Henrik

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Top Ambiente , zuvorkommendes freundliches Personal , Top Service , gute Lage , allerdings bei Anreise schwer zu finden, insbesondere in der Nacht
2019 年 11 月に 3 泊滞在

10/10 (非常に良い)

Sergey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 10 月に 1 泊滞在

10/10 (非常に良い)

Molly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel! Will return!
Gorgeous property! Staff was great!
2019 年 10 月に 3 泊滞在

8/10 (良い)

svetlana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 9 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
The morning waiter staff was neglectful on each day except the last day. It was then they were attentive and very accommodating in every way. Can’t figure that out
2019 年 9 月に 5 泊滞在

10/10 (非常に良い)

은규

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
최고 호텔의 품격
수도원 건물을 쓰고 있는 고풍스럽고 고급스러운 호텔입니다. 2일 숙박에 아주 만족해서 다른 분들에게도 추천하고 싶습니다. 특히 호텔 레스토랑이 분위기, 음식 등이 아주 좋아 꼭 가 보셔야 할 곳입니다.
2019 年 8 月に 2 泊滞在

10/10 (非常に良い)

gilbert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 8 月に 3 泊滞在

10/10 (非常に良い)

Robyn

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We liked everything about the Augustine. The staff was so acomodating. One staff member that really stood out was Dan. He gave us an overview of the hotel and Prague in general upon check in and was always there to help with any needs throughout the week. Excellent employee! Our room was always clean, as was the hotel and grounds. We had drinks, a brunch and some dinners there and the food was very good. The location of the hotel was safe, clean and accessible to many of the Prague hot spots. Things close by were the Charles Bridge, the Prague boats, the Prague castle and more. Absolutely wonderful experience at the Augustine. We would highly recommend.
2019 年 8 月に 6 泊滞在
Lucie Bergerova, PR Managerからの返信 (投稿日 : 2020 年 1 月 13 日)
Dear Robyn, thank you very much for your kind response. I am delighted to read that you enjoyed your stay in Augustine. I hope we will have a chance to welcome you again soon.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 7 月に 3 泊滞在

10/10 (非常に良い)

Adrian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
todo excelente
todo excelente
2019 年 7 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved that it was super close to Old Town without being in the midst of the busy Prague tourist district. We had a problem with a noisy room initially but it was so quickly resolved that I cannot be critical. We ended up in the original Monastery part of the hotel which made if that much more special. We really loved this hotel and would happily recommend it.
2019 年 7 月に 2 泊滞在

10/10 (非常に良い)

ricardo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Bien ubicado en Praga
Muy buen hotel, recomendable en praga, muy bien ubicado, excelente habitacion y atencion
2019 年 7 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Peaceful yet central excellent staff good breakfast
2019 年 6 月に 3 泊滞在

10/10 (非常に良い)

Karla

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 6 月に 3 泊滞在

10/10 (非常に良い)

Erik

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay!
From the moment we arrived the hospitality was fantastic, we upgraded our room for a view of the castle, after the concierge showed us available rooms, apparently I didn’t book a room with a view, oh well. Since this was our first visit to Prague I thought it was well worth it! Room was extremely comfortable and well appointed, location couldn’t have been better, as well as providing a welcome relief from the crowds of tourists and the staff were friendly and helpful. Would highly recommend the hotel!
2019 年 5 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 4 月に 4 泊滞在

10/10 (非常に良い)

Mary Jane

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A Prague Gem!
It was our first time in Prague - and the Augustine was the perfect choice. Not only a beautiful hotel, with exemplary service and FRIENDLY staff and GM (we chatting with him at breakfast one morning), but perfectly located for our walking and tram explorations of this marvelous city. They even upgraded our room to a suite upon arrival (it was slow season, so that helped!). And the St. Thomas beer is fabulous.
2019 年 3 月に 4 泊滞在