Rached was great at communicating quickly. Our arrival was delayed, and Rached re-arranged our airport transfer immediately. Our driver was waiting for us and got us to the apartment, where we were immediately met by our host. Entrance to the apartment and orientation went smoothly and efficiently. The apt. is on the 4th floor, and the elevator, which is tiny, only goes to 3, so 3 out of the 5 of us carried our luggage up the 4 flights of stairs. Apartment was lovely and comfortable and very well appointed, but we were surprised that there were no extra sheets, blankets or towels. The bedding was minimal with a very heavy duvet as the only "top sheet" on the bed. It was way too hot for most of us, but there was no alternative available and no throw blankets for lounging on the couches on rainy, chilly days. Not the end of the world, and the apartment's size and location, as well as the attentiveness of the host, is totally worth it. Lovely stay. Thank you Rached.