屋外プール、プール パラソル、サンラウンジャー

ジェットウィング サーフの口コミ

5 out of 5
ジェットウィング サーフ
P20, Hidayapuram, Kottukal Road, Pottuvil, Eastern

口コミ

9.2

とても素晴らしい

評価 10 - 19 件の口コミ中 14 件が非常に良い" "
評価 8 - 19 件の口コミ中 2 件が良い" "
評価 6 - 19 件の口コミ中 2 件が普通" "
評価 4 - 19 件の口コミ中 1 件が不満" "
評価 2 - 19 件の口コミ中 0 件が非常に不満" "

9.2/10

清潔度

9.0/10

スタッフとサービス

7.4/10

設備とサービス

8.6/10

施設のコンディションと設備

10/10

環境への配慮

口コミ

6/10 (普通)

Chaminda

カップルで旅行
良かった点 : スタッフとサービス
Location is fabulous. Food quality is good. Condition and cleaning can be improved more. Staff is friendly
2021 年 12 月に 1 泊滞在

10/10 (非常に良い)

Amit

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 9 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really lovely hotel by the beach, in a surfers' paradise part of east Sri Lanka. Very chilled, perfect for couples and families with kids too. Accommodation is in modern luxury huts that blend in perfectly with their surroundings. We went for breakfast and dinner included option when we booked and it was a good idea. Food has been amazing with local and fusion specialties. The service is great too, everyone was very polite and helpful. The hotel can arrange safaris in the nearby parks to see elephants, crocodiles and millions of birds.
2020 年 2 月に 6 泊滞在
Ravindraからの返信 (投稿日 : 2020 年 3 月 3 日)
Dear Guest, Warmest greetings from Jetwing Surf! Thank you very much for sharing a fantastic review of your recent experience with other travelers on Expedia. Guest satisfaction is our utmost priority and so we are absolutely delighted to learn that we were able to exceed your expectations in terms of food experience. Our talented chefs always attempt to source the best ingredients and personalize the culinary journey to suit diverse tastes. I will personally share your kind compliments with the entire team as it will certainly motivate them to continue delivering exceptional services. Moreover, Thank you for identifying our surrounding ideal for not only Surfing but also Nature and wildlife enthusiasts. We look forward to welcoming you back in the not too distant future for yet another exciting experience at Jetwing Surf. Ayubowan! (May you live long) Ravindra De Silva Manager

10/10 (非常に良い)

Relaxed、France

良かった点 : 清潔度
Relaxed new Jetwing hotel. Cabins are spacious and bathroom is fabulous. A Short Tuk Tuk ride into Aragum bay where there are lots of of dining options. Staff are very attentive. Pool hard to get out of.
2020 年 2 月に 4 泊滞在
Ravindraからの返信 (投稿日 : 2020 年 2 月 11 日)
Dear Guest, Thank You for sharing your post review on Expedia platform. we are glad to learn that you enjoyed the location and the eco concept. I will share your appreciation with my staff who made your stay a memorable one. while thanking your feedback, we look forward to host you once again in not too distant. Ayubowan (May You Live Long) Ravindra De Silva Manager

10/10 (非常に良い)

宿泊されたお客様

2020 年 2 月に 1 泊滞在
Ravindraからの返信 (投稿日 : 2020 年 2 月 11 日)
Dear Guest, Thank you for granting 5 star rating on expedia. Its was a pleasure having you with us and I will be sure to share your compliments with the entire team. Thank you for your patronage and we hope to have the opportunity of welcoming you back to Jetwing Surf for perhaps a longer stay. Ayubowan! (May you live long) Ravindra De Silva Manager

10/10 (非常に良い)

Hans-Allan

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 12 月に 1 泊滞在
Hafiからの返信 (投稿日 : 2020 年 1 月 7 日)
Dear Mr. Hans, Thank you for the splendid review complimenting your visit during new year eve to Jetwing Surf. We are glad to hear you enjoyed your stay with us. We truly appreciate your honest feedback on our tranquil location, food and the spacious cabanas. we look forward to providing you another memorable experience in the near future. Ayubowan! (May you live long) Ravindra De Silva Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing place. Amazing staff. Amazing food. The hidden gem of the east coast. Will definitely come back.
2019 年 6 月に 2 泊滞在
Dilip からの返信 (投稿日 : 2019 年 7 月 5 日)
Dear Guest, Thank you for your excellent feedback followed by your recent stay at Jetwing Surf. we are glad to note that you enjoyed every angle of your stay. Appreciate your assurance to return to Jetwing Surf when you propose next holiday in Srilanka. Ayubowan (May You Live Long) Dilip Kumar Resident Manager

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property is beautiful with Some animals coming around on the beach (cows, goats,...) I loved it. The view is very nice, the staff is excellent. The huts are nice with 2 showers one inside and one outside, but an A.C need to be install because Arugam Bay is really hot and the fans are not enough.
2019 年 6 月に 3 泊滞在
Dilip からの返信 (投稿日 : 2019 年 7 月 5 日)
Dear Guest, Thank you for sharing your wonderful feedback on Expedia subsequent to your recent stay at Jetwing Surf. It is a pleasure to read that you enjoyed every aspect of your stay in and surrounding of the hotel. Your kind words towards the location,the service of our team of associates is greatly appreciated. While thanking you for your patronage and we hope to welcome you back to Jetwing Surf to explore many more exciting excursions soon. Ayubowan! (May you live long) Dilip Kumar Resident Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice place, nice service
2019 年 2 月に 1 泊滞在
Dilip Kumarからの返信 (投稿日 : 2019 年 2 月 12 日)
Dear Guest, Thank you for your excellent feedback following recent stay at Jetwing Surf. It values our concept and rendered service during the stay by our talented staff. While thanking for your patronage, we look forward to welcome in the near future.

10/10 (非常に良い)

Rick

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Recommend
Good food, attentive staff and provides a relaxing atmosphere. Would benefit from having wellness facilities. Overall a very pleasant stay.
2018 年 9 月に 3 泊滞在
Dilip Kumarからの返信 (投稿日 : 2018 年 11 月 4 日)
Dear Guest, Thank you for sharing your experience on Expedia. It was a pleasure to have you stay with us and we hope to have the opportunity of welcoming you back to Jetwing Surf, for yet another memorable stay, soon. Indeed its in our plan to have inhouse spa soon and thank you for bringing your suggesstion to our attention. Ayubowan! (May you live long) Dilip Kumar Resident Manager

10/10 (非常に良い)

Rick

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful new resort. Food is fantastic here.
2018 年 9 月に 1 泊滞在

8/10 (良い)

Diane、Singapore

良かった点 : 清潔度、スタッフとサービス
Not worth the money
Nice cabanas with beach view but don’t plan on using beach much as waves pretty big and rocky, need to go a fair way down the beach to swim. Website dining options misleading, only one restaurant with one menu. Service in restaurant was as described by other reviewers, very hit or miss, for the price paid outstanding should be delivered. If you order a drink be prepared for quite a wait despite very few customers. Website also says room extras like beach bag, sunscreen, facial mister spray, sarongs.... none of these things were in the room so don’t expect them. Staff at hotel is 100% male which I found a little odd and one of the staff would not make eye contact with me or answer my questions directly but instead only with my husband which I found very off putting. Everything felt rather forced and awkward. I would not be interested in staying at this resort again at the price charged.
2018 年 8 月に 3 泊滞在
Dilip Kumarからの返信 (投稿日 : 2018 年 11 月 16 日)
Dear Guest, Warmest greetings. Thank you for having chosen Jetwing Surf and taking a moment of your valuable time to share your recent experience with us. Thank you for your genuine feedback regarding the eco luxury cabanas. We are deeply saddened to hear that dinning options, Menu choices, Room amenities were failed to meet your expectations. Please be assured that your comments have been taken very seriously. The respective departments will immediately evaluate and take necessary action to ensure there is no re-occurrence in future. We sincerely hope despite your less than perfect stay on this occasion you will allow us to serve you again in the future. Ayubowan (may you live long) Dilip Kumar Resident Manager

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度
気になった点 : スタッフとサービス
No atmosphere. Very expensive for what you get. Fancy food, but served by disinterested staff. Beach not safe for swimming.
2018 年 7 月に 1 泊滞在
Dilip Kumarからの返信 (投稿日 : 2018 年 11 月 16 日)
Dear Guest, First of all, we thank you for your short review following recent stay at Jetwing Surf. We are extremely saddened to hear that you were not able to enjoy the stay and appreciate your feedback on fancy food.shortcomings have been shared with relavant department heads for further evauation and rectification. We hope despite your less than perfect stay we would have the opportunity of welcoming you back at our resort in the not too distant future. Ayubowan (May You Live Long) Dilip Kumar Resident Manager

10/10 (非常に良い)

debbie、uk

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great place to stay with wonderful staff
We stayed here for 3 nights and it was a highlight of our holiday. It was so relaxing and the food was amazing. The staff were so friendly, even the chefs came to our table to make sure we were happy. We had a very friendly waiter who never stopped smiling. We were very lucky that they only had their liquor licence issued the day before, so we enjoyed lovely mojiotos in a perfect setting, felt like paradise!
2018 年 6 月に 3 泊滞在
Dilip Kumarからの返信 (投稿日 : 2018 年 11 月 16 日)
Dear Guest, We thank you for taking the time to post a review on Expedia following your recent stay at Jetwing Surf. It's delightful to hear that you had a memorable experience at Jetwing Surf along with its facilities and the variety of food. We are glad that you enjoyed the level of personalized service from our team of associates during the course of your vacation and I will be sure to pass on your wonderful feedback to my team, especially the ones mentioned. Also, thank you for raising your concerns with regards to the Spa. it will be started soon It was a pleasure to have you with us and we wish to welcome you soon on your next vacation to Srilanka. Ayubowan! (may you live long) Dilip Kumar Resident Manager

10/10 (非常に良い)

Carmen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very beautiful place
It was really great. We loved everything and the staff were fantastic.
2018 年 6 月に 3 泊滞在
Dilip Kumarからの返信 (投稿日 : 2018 年 11 月 17 日)
Dear Guest, Thank you for sharing your feedback on Expedia following your recent stay at Jetwing Surf. It is a pleasure to read that you enjoyed the location and the facilities of our hotel, as well as the warm hospitality of our team of associates. We are glad that you had a memorable vacation with us. While thanking you for your patronage, we hope to have the opportunity of welcoming you back to Jetwing Surf in the near future. Ayubowan! (May you live long) Dilip Kumar Resident Manager

4/10 (不満)

Kat、Australia

気になった点 : スタッフとサービス、施設のコンディションと設備
Jetwing was a bit of a let down for me. The location was picturesque, but the facilities and the overall atmosphere were really disappointing. The food was pricey (plus 29% tax on top) and of poor quality. The seafood was not fresh and prawns and lobster mushy. The novelty of the teaspoon of sorbet on a big block of ice is impractical and the coloured decoration (tuile) on each dish was tacky. The pool turned my blonde hair green and my room was not cleaned until 4pm one day. (After 2 requests) Only on my last night, did I receive drinking water by the bed. Potuvil is located (10mins tuk tuk from Arugam Bay) in a Muslim community and the prayer and Ramadan ceremony was broadcast on two different speakers throughout the day and the night. Being the end of Ramadan, may of increased the frequency and intensity at the time of our visit. The crows are a constant invasion of any peace and quiet. This hotel should be priced more reasonably. We stayed in luxury 5 star hotels for the same price or less. ($250 a night and this was already at half price!) No Bar fridge, just an Eski, for which you have to ask for each day. Shower drain was blocked and bathroom door was jammed and difficult to open. Bed was comfortable and a pretty sunrise view
2018 年 6 月に 3 泊滞在
Dilip Kumarからの返信 (投稿日 : 2018 年 11 月 17 日)
Dear Guest, Greetings from Jetwing Surf, Please accept our sincere apology. We do regret that our service and food did not meet your expectations. Thank you for taking the time to share your feedback. We take the time to listen to your constructive comments, so we can continually improve our services. I truly appreciate for taking the time to respond to this review and voice your concerns and issues regarding your stay at our hotel. The comfort of our facilities are our top priorities and I was disappointed to hear that we let you down in this regard. Rest assured that I have reviewed your specific comments in detail with the appropriate staff members and departments. We do take all our guests' comments seriously. While thanking you for taking time to write to us, we certainly hope to have the privilege of welcoming you back at our hotel. Ayubowan, Dilip Kumar Resident Manager

10/10 (非常に良い)

nyarai 、london

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing hotel, great beach get away!
Wow what a place! I had seen pictures and had a rough idea of what to expect, but the place blew me away. I arrived at night and so when I woke in the morning, I realised I was a in a mini paradise. The setting is just stunning, and as the hotel is only 4 months old pre-season, everything is still brand new. My cabana was beautiful and cosy, very originally designed. The idea of a luxury beach hut was very interesting, very chic and exquisite decor. I could easily say it’s one of the best hotel I’ve stayed in, and I like to think I’m very well travelled. The staff was so lovely and accommodating. They really went over and beyond to make my stay special. Hiran the recreation manager organised early morning yoga sessions with a lovely lady called Kim. We were doing yoga as the sun was rising. What an unforgettable experience. The head chef was really lovely as I told him I loved Sri Lankan paratha and the next morning they were on the breakfast menu. He took time out of his busy schedule to teach me how to make rothi with his staff in the immaculate kitchen. I was very impressed. I had a personal tuk tuk driver Lafeer who drove me to local sites like Arugam Bay and Whiskey point. On one occasion, we saw elephants, peacocks, monkeys and crocodiles. Our little excursion had turned into a mini safari. The kindness of the staff and everyone I came into contact with was truly humbling and added a heart felt touch to the whole experience. I would highly recommend this resort.
2018 年 4 月に 1 泊滞在
Dilip Kumarからの返信 (投稿日 : 2018 年 11 月 17 日)
Dear Guest, Thank you for sharing your feedback on Expedia following your recent stay at Jetwing Surf. It is a pleasure to read that you enjoyed the location and the facilities of our hotel, as well as the warm hospitality of our team of associates. We are glad that you had a memorable vacation and your TUK TUK safari was a highlight. While thanking you for your patronage, we hope to have the opportunity of welcoming you back to Jetwing Surf, in the near future. Ayubowan! (May you live long) Dilip Kumar Resident Manager