2/10 (非常に不満)
Cheryl
家族旅行
2024 年 6 月 15 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
DO NOT STAY HERE. They falsely advertise there is a 24 hour front desk—NO—it is an apartment and isolated with no manager anywhere or anyone to help you. No one will return your phone call, text or email. The shower is burning hot or freezing cold. When I called to ask for help—no one for two days ever replied. When I complained to Expedia they said the apartment owner replied, “The shower gets hot” and showed a picture of steam. No joke.
It is SO HOT OR SO FREEZING that you cannot use it. Four people, no shower the entire time. Try helping your child not to get a scalding burn or freezing water as the extreme temperature alternates every few seconds without warning. I’m shocked that they state they have a 24/7 front desk. There is no desk. No one returns calls. They didn’t even give me the check in info until I was standing in the rain waiting for them. I finally went to a neighbor there and was able to get a number that works.
I seldom complain but I am warning anyone who reads this: you will be sad if you stay here and no one will show up for you—not even Expedia. Very disappointed.
Cheryl
2024 年 6 月に 2 泊滞在