Dear Mr. Yutaka,Firstly, we would like to thank you for taking the time to give us your feedback on your recent stay at the Pestana Palácio do Freixo, Pousada & National Monument. We are delighted to hear that your experience at our beloved 18th century Palace was memorable and that you also appreciated the professional service provided by our wonderful team. Regarding the less positive issue, we really regret the incident reported . Our bathtubs have an anti-slip film incorporated and in addition we have the pleasure to provide to our guests an non slip mat, upon request.It was a huge pleasure to have you as our guest. We are looking forward to welcome you again in a near future!Kind regards,Rita FerreirinhaGuest Service Manager

Dear Mrs. Sayuri,On behalf of the entire team at Pestana Palácio do Freixo, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Rafael Furão

Dear Guest, Thank you very much for your feedback about our Unit. Hope to welcome you again in a not too distant future! Warmest Regards, Rita Ferreirinha

Dear Syo, Thank you very much for your comments. It was a great pleasure to welcome you at our beautiful Palace. We wish you a great day and until next time! Warmest regards, Rita Ferreirinha

Dear Katsunori, Thank you very much for sharing your experience Pestana Palácio do Freixo. We are grateful and pleased that our Palace suited your preferences. Warmest Regards, Rita Ferreirinha

Dear Guest, Thank you very much for your comments; it is a pleasure to know that you enjoyed your stay at Palácio do Freixo. We are looking forward to see you again! Warmest regards, Paula Coutinho

Dear Guest, Thank you very much for your comments; it is a pleasure to know that you enjoyed your stay at Palácio do Freixo. We are looking forward to see you again! Warmest regards, Paula Coutinho

Dear sato, We genuinely appreciate your feedback. It is a delight to know that you enjoyed your stay. We wish you a pleasant day and we are looking forward to see again! Warmest regards, Paula Coutinho

Dear Norio, Thank you very much for your comments; it is a pleasure to know that you enjoyed your stay at Palácio do Freixo. We are looking forward to see you again! Warmest regards, Paula Coutinho

Dear Guest, It is a great joy to know that you had a good time at Palácio do Freixo. Our team is really grateful for your kind words. Until next time! Warmest regards, Paula Coutinho

Dear ri16na, Thank you very much for your feedback and to give us the opportunity to improve our services. We would like to apologize if you felt that our options for breakfast were not suitable, also if the view according to the room type are not clear. We sent a message via expedia before your arrival explaining the views from the room type you reserved, and also asking you regarding your preferences for breakfast, since vegetables are not included in our regular morning buffet. We are sorry if you did not receive our message, but we are grateful for bringing this to our attention. We wish a great day, and we hope to welcome you again soon. Warmest regards, Paula Coutinho

Dear potato, Thank you very much for your feedback and to give us the opportunity to improve. We are sorry if our hotel did not meet your expectations, your comments were already forwarded to our management and we are sincerely grateful for bringing those to our attention. We hope we can receive your visit again in the near future. Warmest regards, Paula Coutinho

Dear keikot, We genuinely appreciate your feedback. It is a delight to know that you enjoyed your stay. We wish you a pleasant day and we are looking forward to see again! Warmest regards, Paula Coutinho

Dear Guest, Thank you very much for your comments; it was a great pleasure to welcome you at our beautiful Palace. We wish you a great day and until next time! Warmest regards, Paula Coutinho

Dear Guest, It is a great joy to know that you had a good time at Palácio do Freixo. Our team is really grateful for your kind words. Until next time! Warmest regards, Paula Coutinho

Dear Guest, Thank you very much for your comments; it is a pleasure to know that you enjoyed your stay at Palácio do Freixo. We are looking forward to see you again! Warmest regards, Paula Coutinho

Dear Guest, Thank you very much for your comments; it is a pleasure to know that you enjoyed your stay at Palácio do Freixo. We are looking forward to see you again! Warmest regards, Paula Coutinho

Dear Guest, It is a great joy to know that you had a good time at Palácio do Freixo. Our team is really grateful for your kind words. Until next time! Warmest regards, Paula Coutinho

Dear Guest, Thank you very much for your comments; it is a pleasure to know that you enjoyed your stay at Palácio do Freixo. We are looking forward to see you again! Warmest regards, Paula Coutinho

Dear Guest, We genuinely appreciate your feedback. It is a delight to know that you enjoyed your stay. We wish you a pleasant day and we are looking forward to see again! Warmest regards, Paula Coutinho

Dear Mr. Travis, On behalf of our entire team at Pestana Palácio do Freixo, we would like to thank you for taking the time to provide us with your positive feedback. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Palácio do Freixo.Best regards, Rafael FurãoUnit Manager

Dear Mrs. Susan,Thank you for your wonderful feedback! We're thrilled to hear that you especially loved our pool and the stunning views at Pestana Palácio do Freixo.The pool area is indeed a special oasis where guests can relax and enjoy the tranquil atmosphere while soaking in the beauty of our surroundings. We're delighted that you found it to be a highlight of your stay.Our panoramic views of the Douro River are truly breathtaking, and we're thrilled that you had the opportunity to appreciate them during your time with us.We hope that these memorable experiences will stay with you long after your departure, and we look forward to welcoming you back for another fantastic stay in the future.Warm regards,Rafael Furão Unit Manager

Dear Mrs. Beverly,Thank you for sharing your recent experience with us. We're glad to hear that you found our bartender to be great and accommodating despite the shortage of bourbon.We apologize for any inconvenience caused by the temporary unavailability of bourbon. Please rest assured that we are taking steps to ensure that such occurrences are minimized in the future by optimizing our inventory management processes.We greatly appreciate your understanding and patience, and we hope that this isolated incident did not detract from your overall enjoyment of your time at our establishment.We look forward to welcoming you back soon for another enjoyable stay.Best regards,Rafael Furão Unit Manager

Dear Mr. Esteban, Thank you for taking the time to give us your feedback on your recent stay at the Pestana Palácio do Freixo, Pousada & National Monument. We are very delighted to hear that your experience at our beloved 18th century Palace was memorable and that you also appreciated our location and the service provided by our attentive staff. Concerning the less positive issue, our heartfelt apologies for the inconvenience with the Air- conditioning. Our team moved all efforts to fix this unusual situation in a useful time. It was a huge pleasure to have as our guest. We are looking forward to welcome you again soon, in order to restore your confidence in our Hotel! Kind regards, Rita Ferreirinha Guest Service Manager

Dear Mrs. Amanda, Thank you for taking the time to give us your feedback on your recent stay at the Pestana Palácio do Freixo, Pousada & National Monument. We are very delighted to hear that your experience at our beloved 18th century Palace was memorable and that you also appreciated the variety of our breakfast and our attentive staff. Regarding our mattresses, we would like to inform you that we recently replaced this material with a more recent and comfortable one, in order to provide a better customer experience. We really regret that the bed linen did not meet your expectations and we have already shared your inputs with our Housekeeper Manager. It was a huge pleasure to have as our guest. We are looking forward to welcome you again in a near future! Kind regards, Rita Ferreirinha Guest Service Manager

Dear Mr. Badusev, Thank you for taking the time to give us your feedback on your recent stay at the Pestana Palácio do Freixo, Pousada & National Monument. We are very delighted to hear that your experience at our beloved 18th century Palace was good and that you also appreciated the views to the river and our amenities.Regarding the less positive issue, we would like to inform you that you can access to our Restaurant through our two internal passages that are absolutely covered or through our outside areaç- We regret that we were not aware of this situation in a timely manner, in order to provide you with a more comfortable stay. an outdoor shortcut or through our internal passages absolutely covered It was a huge pleasure to have as our guest. We are looking forward to welcome you again in a near future! Kind regards, Rita Ferreirinha Guest Service Manager

Dear Mrs.Vera, Thank you for taking the time to give us your feedback on your recent stay at the Pestana Palácio do Freixo, Pousada & National Monument. We are very delighted to hear that your experience at our beloved 18th century Palace was magical. It was a huge pleasure to have as our guest. We are looking forward to welcome you again in a near future!Kind regards, Rita Ferreirinha Guest Service Manager

Dear Mr. John Michael,Thank you for taking the time to share your feedback following your recent stay with us at Pestana Palácio do Freixo.We are delighted to hear that you enjoyed the beauty of our property and the charming city of Porto. However, we are sincerely sorry to learn that your experience was marred by issues with our breakfast offerings and morning staff service.Please accept our apologies for any inconvenience caused. We take guest feedback very seriously, and rest assured, your comments have been shared with our management team for immediate review and improvement.We are committed to delivering a seamless and enjoyable experience for all our guests, and we will take steps to ensure that our breakfast buffet is consistently well-stocked and that our morning staff provide attentive and efficient service at all times.We hope that you will consider giving us another opportunity to showcase the true hospitality of Pestana Palácio do Freixo on your next visit to Porto.Warm regards,Rafael FurãoUnit Manager

Dear Mr. Gustavo, Firstly, we would like to thank you for taking the time to give us your feedback on your recent stay at Pestana Palácio do Freixo. We are delighted to hear that your experience at our beloved 18th century Palace was memorable and that you really appreciated the meals provided in our restaurant and Bar. It was a huge pleasure to have you as our guest. We are looking forward to welcome you again in a near future! Kind regards, Rita Ferreirinha Guest Service Manager

Dear Mr. Ovidiu Topana,Firstly, we would like to thank you for taking the time to give us your feedback on your recent stay at the Pestana Palácio do Freixo, Pousada & National Monument. We are delighted to hear that your experience at our beloved 18th century Palace was memorable and that you also appreciated the professional service provided by our team. It was a huge pleasure to have you as our guests. We are looking forward to welcome you again in a near future!Kind regards,Rita FerreirinhaGuest Service Manager

Estimada Senhor Deodato, Desde já, muito obrigada pelo tempo disponibilizado para emitir feedback referente à sua recente estadia no Pestana Palácio do Freixo, Pousada & National Monument. Ficamos muito felizes em saber que a sua experiência no nosso aclamado Palácio do Século XVIII foi memorável e que muito apreciou o serviço dedicado e atento da nossa equipa. Esperamos ter a oportunidade revê-lo num futuro próximo! Atentamente,

Dear Mr. Yongrui,On behalf of the entire team at Pestana Palácio do Freixo, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Rafael Furão

Dear Mr. Rong, First of all, we would like to thank you for taking the time to give us your feedback on your recent stay at Pestana Palácio do Freixo. We are delighted to hear that your experience at our beloved 18th century Palace was amazing and that you also appreciated our friendly staff. It was a huge pleasure to have you as our guest. We are looking forward to welcome you again in a near future! Kind regards, Rita Ferreirinha Guest Service Manager

Dear Mr. Maryum,On behalf of the entire team at Pestana Palácio do Freixo, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Rafael Furão

Dear Mr. Joo Youl,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your feedback and are delighted to learn that you enjoyed your experience at our hotel.We understand your comment regarding the distance from key tourist attractions, and we appreciate your understanding. While we may not be centrally located, we are thrilled to know that you found our hotel to be a great choice overall.It is wonderful to learn that you appreciated the charm of our Palace. We take pride in preserving the unique character of our hotel while providing modern comforts to our guests.We are especially pleased that you highlighted the excellent service from our staff. Providing exceptional service is a top priority for us, and we are delighted that our team's efforts made a positive impact on your stay.Your satisfaction is our greatest reward, and we hope to have the pleasure of welcoming you back for another great stay in the future.Warm regards,The Pestana Palácio do Freixo Team