Dear guest, Since your comment is anonymous, we are unable to detect your reservation in order to understand what may have happened. Anyway, what I suppose is that there was some kind of overbooking and that you have been relocated to our other hotel HF Ipanema Porto, respecting the typology and the same location. We hope, however, that despite your displeasure regarding changing of hotel, HF Ipanema Porto has come to meet your expectations and that you were very well received by all. Kind regards, Bárbara Moreira HF Quality & Customer Relationship Manager

Dear Isabel, Thank you for choosing our hotel HF Fénix Porto and for sharing your opinion with us. We are sorry to realize your stay was not pleasant and that our cleanliness service didn't meet your expectations and needs. Even though our hotel usually has great feedback regarding the cleanliness, we will consider your remarks so we can try to understand what possibly went less positively and make sure we improve it. Thank you for helping us grow and we hope we can see you again at the next opportunity! Yours sincerely, Vanessa Gonçalves - HF Quality & Customer Relationship Agent

Dear Christian, Thank you so much for your preference for our hotel HF Fénix Porto and your lovely words and wonderful rating of 100%! We are absolutely delighted to see you had such an incredible stay and that our team enhanced your experience by making it unforgettable! We would like to thank you for choosing us over and over again and for trusting our services! It's fantastic to know you will be back soon because we will love to see you again for more fantastic moments! See you! Kind regards, Vanessa Gonçalves - HF Quality & Customer Relationship Agent